On February 6, the transfer of 300,000 tenge to the card to the client Zhusan was blocked. After calling the security service, checking, and convincing them that I was transferring money to scammers, they blocked a million tenge on the card and did not want to unblock it! Every time my request to unlock is referred to the security service. I have created an unblocking request by calling 7711. We corresponded with the manager on WhatsApp. I have written an agreement that I understand the responsibility for the translation. By the way, I don't need this translation anymore. I just want to take the money out of the bank! A day has passed. Today is February 7th. I called the bank in the middle of the day and again - wait for the call from the security service. I was waiting for a call, but no one called back. I called again in the evening. She asked me to unblock it. And again, the answer is: wait for a call from the security service. This is just bullying! This is the first time I've encountered this! Thank you for your concern, of course, but this is my money and I make the decision to transfer it to myself. Dear Bank! Don't you think that blocking a transfer of 300 thousand and blocking a million on a card is not the same thing! Are you the tax service or the National Security Committee to block my money? I am serviced by other banks in Kazakhstan, it often happens that the transfer is blocked. Transfer, not funds on the card!!!! Please note!!! But after communicating with the security service and explaining, they skip the transfers without any problems! I have been a customer of Zhusan Bank for many years! To say that I'm disappointed is an understatement! I'm just furious! Such an overkill with "caring" for the client! I'll take the money and never set foot on you again! 🤬🤬🤬👎🏽👎🏽👎🏽 I did not find a section for claims on the bank's website. That's why I'm writing a review here. I hope the bank will get acquainted with it.
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DOGMATOUR туристическое агентство
Level 18 Local Expert
February 7
Friendly staff, courteous treatment, all issues are resolved quickly and efficiently. I recommend this bank branch.
I personally issued a card at this branch.
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НАДЕЖДА kavalka
Level 12 Local Expert
November 18, 2024
A good bank. The staff is very cool. They helped to restore both the application and the password after the phone was drowned. There is an electronic queue. ATMs. Separate windows for cash payments. I recommend the place
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xanm x.
Level 8 Local Expert
November 6, 2024
It seems that the bank is not bad, but I absolutely do not understand why ATMs do not have the opportunity to deposit money. The dollar is also not so easy to change in the bank, because it ends quickly
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Ли Ч
Level 9 Local Expert
April 30, 2024
Friendly and attentive staff, patiently explaining all the conditions and benefits to the client. It's a pleasure doing business with you 😊
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Нурбулат Жумашев
Level 4 Local Expert
August 3, 2024
I have been a client of this bank for 5 years and I can't say anything bad, always responsive managers and excellent service, I advise Zhusan Bank to entrepreneurs!!!
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Александр Базванов
Level 8 Local Expert
December 2, 2024
Jusan Bank has made the last 2 years in my life much more joyful.
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Алексей Шабалин
Level 13 Local Expert
January 24
Generally normal.
Fast and convenient
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Алия Тулебаева
Level 11 Local Expert
November 21, 2024
Fast service. I keep a deposit
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Корсакова Лариса
Level 4 Local Expert
April 10
Very friendly service
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Миржан Тапалов
Level 2 Local Expert
July 8, 2023
The bank has nothing to worry about, transfers have been coming from the penalty for weeks, they are going to ask through an ATM which x in all banks transfer from one card to another takes a maximum of 10 minutes, so they have been waiting for 3 days for a TERRIBLE BANK, I do not advise!!!!!!! I can throw off the translation if you believe me!
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Александр Козлов
Level 11 Local Expert
June 14, 2024
Polite staff! Very good service
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Антон Веселов
Level 4 Local Expert
March 26
Solved the problem
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Осипов В.
Level 5 Local Expert
September 16, 2024
Very friendly staff.
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472521 Ломакин
Level 10 Local Expert
August 18, 2024
They are picky who wants to take 1000000000
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Сеилхан Утегенов
Level 19 Local Expert
May 23, 2022
So-so bank, to be honest, the call center did well, they fully advised what the manager could not do
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Асет Утегалиев
Level 15 Local Expert
December 14, 2023
The special services are very polite
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Николай Б
Level 15 Local Expert
January 4, 2024
The service is excellent!
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Максим Парфило
Level 8 Local Expert
August 27, 2022
The most terrible bank in Kazakhstan, tormented, confused, not given reliable information