I have previously used this bank's debit card. They blocked my card, for no clear reason and without voicing a specific fact. Before arriving, I called the support service in advance to clarify what I need for a reissue (previously, the support staff recommended a reissue). To which they simply clarified the location of the nearest bank branch. Upon arrival at this branch, it turned out that the bank had changed its internal regulations for issuing debit cards to non-residents of the Republic of Kazakhstan. And now, in order to receive the card, I need other documents according to the new list of documents. But they are not with you.
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Алексей
Level 8 Local Expert
June 18, 2024
Very bad! They are trying to make a translation again and all the time there are some new obstacles. At first they said that it was possible to make the departure without problems. Another time, it is necessary to use only the purpose of the transfer, which is allowed by the bank. When they came to a certain decision and began to make the transfer, after 10 minutes of waiting it turned out that nothing was transferred anywhere, because the purpose of the payment, which was proposed by the employees themselves, also cannot be used. What kind of mockery is this?!
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Надира Мустафина
Level 3 Local Expert
July 13, 2024
Great staff, few customers are straight, the queue is not big. The service was at the checkout, it was convenient to give money from the deposit, changed as needed
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Айзада Б.
Level 2 Local Expert
July 16, 2024
Thank you very much to the employee of the bank Aruzhan Embergen for the service!She explained all the information I needed very clearly and correctly! Thank you very much!
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Sergei
Level 7 Local Expert
December 27, 2024
The department is normal, the staff is interested, polite. Armand, well done, he helped a lot.
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Максим Ларионов
Level 13 Local Expert
March 10, 2023
Excellent location,legal department well done,friendly,solve everything quickly,excellent Parking,cleanly tidy,no queues,well done
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Михаил Маркин
Level 15 Local Expert
November 30, 2023
The staff are polite, they did everything perfectly. They even consulted remotely. Thank you.
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Айжан К
Level 9 Local Expert
August 14, 2024
Service 0, no one helps with questions, you surf the Internet to get an answer
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Lyazat K
Level 10 Local Expert
February 13, 2024
Unprofessional managers. I applied twice and was incorrectly consulted twice, as it turned out.
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Андрей Комаров
Level 13 Local Expert
December 22, 2023
They refused to make a card, if they had all the necessary documents. They also could not provide an official refusal on paper.
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Мухтар Д.
Level 5 Local Expert
March 10
Fast service
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Асель Сайбулатова
Level 5 Local Expert
October 24, 2024
Not a traveling bank
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Natal'ya
Level 6 Local Expert
May 24, 2023
I really like the service, the staff is always friendly and will help in any situation, you don't wait long!
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Анель Капесова
Level 11 Local Expert
April 12, 2024
Attentive staff, respectful to customers.
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Сергей Жив
Level 11 Local Expert
February 25, 2023
Native bank , native branch . Intelligent staff , you will always solve your tasks quickly and successfully .
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Екатерина Лебедева
Level 12 Local Expert
October 7, 2024
A great bank.
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Xilola Tajibaevna
Level 9 Local Expert
February 28
Comfortable
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Аида И.
Level 2 Local Expert
June 1, 2021
DD! 30.04.2021 I was in this department to turn off the subscription fee for SMS notifications, the manager said that everything was turned off, on May 1, June 1 of this year, money was debited from the card for a subscription fee of 200 tenge (monthly, maybe for someone it's a penny, but already within 8 months a decent amount was debited. In October 2020, we opened ATF Bank cards to all LLP, and we were assured that the subscription fee will be deducted for SMS notifications for only 1 month,) Incompetent managers.
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Ася Чернышева
Level 4 Local Expert
September 25, 2023
Thanks to Darkhan, he is a professional!
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Рамазан .
Level 7 Local Expert
January 9, 2024
Go there for at least 2-3 hours
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Madi Izenbayev
Level 4 Local Expert
April 18, 2024
excellent
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Айжан Ж.
Level 4 Local Expert
January 14, 2020
A good calm bank, it was serviced there both in the direction from the employment center and according to the salary project. Thanks
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JeckaJeck
Level 7 Local Expert
September 6, 2020
The staff is polite, the atmosphere is cozy, I can recommend it.
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Асель А.
Level 7 Local Expert
November 24, 2019
Near the house. Polite employees. The queue was small