Ужасный сервис! Никакой гибкости! Сотрудник, не смотря на пылесос, сразу сделала заключение о том, что это дефект эксплуатации! Это как Вы так решаете? Причем общалась грубо. Въезд на парковку: звонишь в звонок - никто не открывает. Пешком сходил попросил открыть - все-равно ждать пришлось. Резюме такое - больше не куплю ни одной вещи Керхер!

Игорь Колесников

Level 5 Local Expert

The service spoils everything related to technology, I bought a K5 sink in February, the warranty is 5 years, as a result, in September I stopped creating pressure, took it to the service, and the service, if you can call it that, writes a conclusion that this is not a warranty case, they say the operating conditions were violated, allegedly the device worked without water... Although in my case it is connected to a central water supply with constant pressure. After this so-called service, all desire to buy Kercher equipment disappeared, especially considering the price of the product

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Anonymous review

The polite staff who are at the acceptance of the goods, but the staff who makes repairs feels as if they do not meet the qualifications (gives a conclusion that does not correspond to reality). The thing is this: we purchased a steam vacuum cleaner that broke down after two months of operation, it was repaired under warranty (the engine was replaced), after that the story repeated itself again after working for 4 months, we asked the service center to refund the money because we believe that we were sold a low-quality thing. We took a steam vacuum cleaner for diagnosis for conclusion, but after the masters found out that we were demanding a refund, they concluded that we had used it incorrectly, although the breakdown was the same as in the first two cases and offered to fix it for money, although no one else had access to this turbine, because I repeat The vacuum cleaner is not even a year old and it is fully guaranteed. More precisely, I can assume that they could have allowed a defect during the first repair cases and tried to write off to an ordinary consumer so as not to return money for low-quality products. After such a service, I do not recommend this product to anyone, I thought I was buying a thing from a serious manufacturer and of a premium class (cost 1,375,00 bel.rub.)and this is at a discount, but it turned out that I took some consumer goods.

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