The bank's branch on Sairam is working terribly. All customers are served by one deyochka, the rest of the staff are playing on the phone. Nobody wants to do anything. Barely move. No matter how you come, then someone is sick, then there are not enough employees. Capital Bank is already working terribly, but this branch is the worst! The manager of the department also sits and does nothing, when asked why no one works, he says, "Well, that's how it is with us"
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Оксана Фарафонтова
Level 2 Local Expert
January 8
Today, 08.01 24, I came to capital bank to pay for a contract for studying at a private university. I came up at 9.20. The cashier is alone, does not work and will only work in an hour, because the cashier has a shift change.
That's how the bank's employees explained it. The bank's opening hours coincide with my hours and in order to get to the bank, you need to take time off from work. So what?
The bank does not value our time, they value only their own! They're grinning impudently...like come back later or wait! Yes, you are at work! And your working hours are running! But we, the customers, are also working and we can't wait for hours for the ticket office to open.
Customers' time is not appreciated.
Boorish attitude and completely disregard for customers. Stone faces who can't work with clients!
I brought 12000000 to the bank and what? As a result, in order to save my time, I went to another bank. Where my question was solved within 7 minutes.
This is a very big difference in both time and attitude.
I do not recommend this bank to anyone. You will lose time, nerves and realize that you are nobody....
And your business will not be solved....
Rating : 0
There are no advantages in this bank, I'm not talking about parking at all ... that is, the client is not a priority in advance. Teach employees to smile and make customers happy. And also to do the work quickly and efficiently!
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2
Лариса Гущина
Level 4 Local Expert
March 21
Have you put things in order in this branch? Are you working normally?
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Ulugbek B.
Level 3 Local Expert
September 29, 2023
they work for a very long time, they have to wait for their turn for about 30-40 minutes