They're definitely not helping. Distraction. my teapot with a 4-year warranty. It's only been 2 years, the handle has broken on its own. They said there is no guarantee of this, and they will not repair it. They say you will get a new one. I've gone through another issue for the same product before, and they didn't solve it again. my guaranteed product, you will have to give it to the court, is it worth it for a teapot. You've lost me.My desire brand and dealer is over for me now.