Kaspi Bank

5.0

851 rating

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Шухрат Адамов

Level 3 Local Expert

Super

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Andrey Durakov

Level 12 Local Expert

Best bank ever.

Vladimir Korolev

Level 9 Local Expert

I am very pleased with Kaspi! 🟢 The service is excellent: fast, polite, and clear. The staff is responsive, they helped to sort out the issue without unnecessary red tape. It is especially pleasant that for them the client is not just a “number in the queue", but a person. A user-friendly application, everything is clear and transparent. Uralsk is one of the best places for service, it's really nice to come!

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Дмитрий Сивоплясов

Level 12 Local Expert

I would like to express my gratitude to the staff of this department for their enthusiasm in their work and competence. I would especially like to highlight manager Janseric, who explained everything clearly and promptly issued me a bank card!

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Федор Рихерт

Level 5 Local Expert

I made a Kaspi card in this branch. I was very surprised that I was issued it within 15 minutes. 15 minutes personalized card. After all the procedures with the manager, you go to the vending machine, he takes a picture of you and after 60 seconds gives you a personalized card. It's just awesome what progress has come to.

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Кирилл Фролов

Level 16 Local Expert

Fast service. It can be seen that the customer-oriented work of the employees. We answered the questions clearly and to the point. Everything was processed quickly and without any problems. Well done!

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Юрий Титов

Level 12 Local Expert

One of the best branches.The staff at 10 out of 10 is always polite and ready to help with any question.A large number of ATMs is very convenient when there are many customers.

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Yuliya Gelokhova

Level 11 Local Expert

An excellent bank, I made a Caspian gold card there, for citizens of the Russian Federation, I need documents a foreign passport with a stamp on crossing the border, preferably a fresh one, an INN can be made in the PSC as well with a foreign passport, snils and Inn of the Russian Federation, a residence permit in the Russian Federation and a Kazakh phone number and your card. The managers are all great guys, they told everything, explained, issued the card and issued it in 5 minutes. Recommend 👍

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Владимир Бондарев

Level 10 Local Expert

Caspian is an excellent bank. I got the card quickly. There is a special device that takes photos and issues a card itself, which significantly speeds up its receipt in comparison with the usual way of obtaining it through a bank employee.

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Артур Артур

Level 3 Local Expert

My review concerns the caspi store's service. To say that the project was a breakthrough is to put it mildly, Everything was great until the 22nd year, then Kaspi began to spit on its customers: buying more than one product, the seller of the caspi store can easily refuse after a couple of days or send a completely different product ... the caspi store does not give you any guarantees and no sanctions against such sellers therefore, the end user suffers accordingly. Of course, you can order a re-canceled product from another seller, but if it was some kind of promotion and it has already ended, respectively, you remain with your nose and either the delivery time suffers or you will have paid withdrawals. In general, my conclusion is that the project was top-notch, but Caspi bank screwed up their relationships with end customers, the service is wooden, the reviews are usually screwed up. I advise you to think 10 times and eliminate these disadvantages before contacting the store's caspi!

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Coins Meat

Level 29 Local Expert

A normal bank. Russian Russians receive kaspi gold cards, but they either need to be notified by the migration service or cross the border using a foreign passport rather than a Russian passport. They can also open a top-up deposit of 1,000 tenge at 15% and with a tax of 15% too. This is at the time of 2025. For Russians, they now issue a nameless card through a manager for only one year, and not through a card reader, as before, a nominal one for 2.5 years. And it was funny enough. They issued the card, wanted to withdraw the souvenir cash, and the ATM took the card, but then, however, spat it out when they had already lost hope, they wanted to issue a new one and write an application to the ATM. By the way, you don't need to send the card, but just attach it with a pin code.

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Vasily Ko

Level 3 Local Expert

A review on the marketplace. They cheated with the accrual of bonuses. When buying, it was 10%, in fact, the minimum was accrued. We conducted a "check", called - there was no action. Be careful when buying expensive goods, take screenshots. This is not the first time I have encountered problems with the accrual of bonuses.

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Григорий Г.

Level 5 Local Expert

I opened the card in December, all registration and issuance takes 10-15 minutes, convenient. The conditions on the map and the main operations were described in detail.

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Любовь

Level 5 Local Expert

I like this branch of Kaspi Bank. Always friendly and attentive staff. There are smart girls working at the checkout. Well done in general!

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mkado bor

Level 13 Local Expert

Review of the security service. My account was blocked with money (about 165,000 tenge). I contacted the security service to clarify the situation, no one wants to figure it out. I live in the Russian Federation, so I don't have the opportunity to make phone calls to the bank, I talked with a representative of the Security Service on WhatsApp. They don't accept my arguments at all, all the answers from the Security Service come in the form of voice messages, as if some friend is writing to me. Knowing that I live in another country, they offer to come to the nearest bank branch in Kazakhstan, supposedly such issues are not solved online. The amount that this bank stole from me is just enough for round-trip tickets and accommodation for a couple of days. When asked to provide information about my guilt, they replied that they did not owe me anything. After talking with this specialist, it was felt that he was not working against scammers, but with them. I can't attach screenshots, Yandex doesn't skip them, but I saved everything. If you are from another country, you will not prove anything in this bank and your funds will always be at risk.

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Наталья Колесникова

Level 9 Local Expert

I came to make a map. We did everything very quickly, everyone is friendly and ready to help. The card was released immediately, no need to wait a week. We immediately installed the application and helped to figure it out. In general, the level is on top.

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Умурбек Д.

Level 6 Local Expert

I got a card from Kaspi Bank here, a professional approach to my business from the staff and customers, and quickly)))

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Анастасия Ч.

Level 4 Local Expert

We contacted the bank to issue a non-resident card, the service is very high, the staff is qualified, friendly, and the visit made a very good impression!

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Инкогнито 8240

Level 9 Local Expert

Very prompt and professional. Starting from consultation, opening an account and ending with issuing a card.

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Марина Д.

Level 4 Local Expert

I have been a customer of kaspi Bank since February 2024. When making a card in Almaty, everything was fine: responsive staff at the bank branch, speed of work, quality. But when using the card, while not in Kazakhstan, I faced "difficulties": the bank blocks transfer attempts, employees in the chat only say: "We are sorry", "Wait another 30 minutes and they will contact you, but for now you cannot make ANY transfers or cancel the blocked operation." As a result, after an hour and a half of waiting, nothing happened, the call was not received and the staff cannot do anything. In fact, I have a card that I cannot use because the bank has blocked all transactions on it and refuses to contact the client. I highly recommend it.

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Marina B.

Level 2 Local Expert

The worst bank. 260 euros were stolen (illegally appropriated) and simply ignored. There was a cancellation of online purchases in Europe. There is a confirmation from the seller and a receipt for a refund to the card (in August !!!). Today is November - no money, no comments from the staff. They forced me to write an application for a refund (although this is not necessary!!! because the refund is done automatically!!!) but they are not responding to the application either, although they promised to contact us back in October. Just boundless liars and thieves!! You will be held accountable!

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Дмитрий Б.

Level 2 Local Expert

In my opinion, treating my clients worse and worse. The courier was supposed to pick up the return of the parcel and did not pick it up. I specified the address in the program as it should be, then it turned out to be a different address, Before appointing the courier, I called four nines and corrected the address, after a while the courier called and said he would not come to me, this is not my area, in general, the courier did not arrive and did not pick up the refund, he called them several times and cursed with them because I specifically took time off from work to make a refund.

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Роман Долгов

Level 9 Local Expert

During the rush to receive bank cards and accounts in 2022, I spent more than 2 hours in the bank to open an account and receive a card.

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Аксамал

Level 7 Local Expert

Best Bank of Kazakhstan

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Дмитрий

Level 6 Local Expert

Everything is fine! There are no queues, consultant Talgat got two fives - he explained everything, suggested everything. Thanks!

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Артём К

Level 10 Local Expert

We always have very pleasant staff who help, advise and quickly resolve all issues. One of the best banks

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Артем

Level 7 Local Expert

I issued a bank card at this bank. Positive: - qualified and courteous staff (we have previously clarified whether all the documents are available); - waiting in the queue is minimal; - explained all the conditions in detail, helped with the installation and setup of the application; - a separate story with the "cartomat". The name card is printed for no more than 1 minute. Minuses: - there was a problem with parking.

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Рустам У.

Level 3 Local Expert

I came to replenish the balance on the card , good service , the girl prompted and immediately gave me a number , and you can also print the card there immediately

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Юлия Иванова

Level 6 Local Expert

Very efficient and fast work of consultants. The building is clean and the lighting is pleasant. Thanks for the work

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Марина Щигельская

Level 9 Local Expert

1. The waiting time in my case is 5 minutes, the queue is electronic, the scoreboard is well readable 2. The service is above all praise, the staff is polite, customer-oriented, helped set up the bank's application, told about all the pros and cons of the Kaspi Gold card, was at the Uralsk branch, 127 Kurmangazy St. The room is clean.

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Татьяна

Level 6 Local Expert

Excellent bank, issued the card in 5 minutes. Russian banks should learn how to be fast and customer-oriented.

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AndYou

Level 2 Local Expert

I issued a card as a non-resident of Kazakhstan! Everything is very fast! A polite female employee who helped me! The card is issued with you. It is printed on a special device!

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Сергей Никитин

Level 9 Local Expert

A very advanced bank, issuing a personalized card takes 2 minutes at an ATM, you do not have to wait as in the Russian Federation for issuing and forwarding from Moscow.

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наталья лутова

Level 10 Local Expert

Good and fast service by numbers Here you can update the card in 5 minutes if it is already expired. . But the disadvantage is that the parking is very small and you have to park the car far from the bank. Another disadvantage is that one-way traffic., stopping in one direction, which is very inconvenient.

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Валерий Кузин

Level 8 Local Expert

I actually received a Kaspi Gold card in 10 minutes, being a non-resident. The IIN of Kazakhstan, the stamp in the passport and the SNILS of the Russian Federation were enough.

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Наталья Рахматуллина

Level 11 Local Expert

Nice managers are working! We helped with the deposit issue, the attitude towards customers is excellent! Well done girls! 5+

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Татьяна Г

Level 18 Local Expert

Responsive, polite and attentive staff. They helped with the registration of the card. I didn't have to wait at all. It's nice to come into this office. Thanks

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DOGMATOUR туристическое агентство

Level 18 Local Expert

Qualified and friendly staff. Everything is arranged very conveniently for visitors. We definitely recommend it. It is very convenient to replenish cards through ATMs. It takes no more than thirty minutes to receive the card. You will need an IIN and a Kazakhstani phone number, a document on legal stay in the territory of the Republic of Kazakhstan. There is convenient parking next to the bank Branch.

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Роман

Level 5 Local Expert

Everything is as good as usual, competent staff work quickly

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Сергей Струтинский

Level 7 Local Expert

Kaspi is our everything, the best. There's an online store with installments, purchase bonuses, communal services, and good deposit rates. I dare say that most of the whole of Kazakhstan uses Kaspi, from the youngest to the retired.

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Максим Смородинов

Level 14 Local Expert

Fast service. The name card is printed by the machine directly in the department. It's just a pity that the card is in tenge, and not in dollars. Competent specialists

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Ибрагим А.

Level 10 Local Expert

I received the card in 15 minutes if I had an id politely The bank's employees communicate purely in two languages Russian Kazakh

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Арсений Леушин

Level 2 Local Expert

Transfers somehow work crookedly from the Russian Federation, specifically from Kaspi. + During the May holidays, the support is just disgusting!

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NanXville

Level 8 Local Expert

Convenient department, competent consultants. There have never been any problems. The terminal in the corridor is open around the clock, you can withdraw or replenish it at any time. Convenient location. The disadvantage is a small parking lot.

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Рустам Султанов

Level 9 Local Expert

It seems that there is a staff. And the cash register. And an ATM. And even a postomat. Round the clock. But: why, according to Kaspi's services, does the staff direct everyone to the bot in the application? Why can't they help connect the necessary functions themselves instead of boia? How do they differ from those who sit in the head?

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Level 22 Local Expert

A good fast-growing bank in Kazakhstan. A lot of innovations. I opened the card in 1 day. Everything seems to be fine, but then why not 5, but 4 stars, you ask... I'll answer it. The whole story with Kaspi Bank reminded me of the very strong monopolization of the banking services market. In Kazakhstan, people have long been unable to imagine life without a Caspi Bank card. To pay for something - Kaspi, to buy online - Kaspi, QR - Kaspi, public services - Kaspi. Yes, even the passage in public transport is Cheap. It shouldn't be like this. This is already a big monopoly on vulnerability, which many people and the economy of the whole state depend on! Tomorrow something will happen to the bank (license revocation, hacker attack, sanctions, etc.), the whole economy will simply collapse in one day. It shouldn't be like this. Think about it. And now to the point. Why is it still impossible to add a Caspi Gold card to Google Pay? What is the difficulty. I added the card of the same national bank without any problems. Why is there no online banking? For example, it is not always convenient for me to do something from my mobile. In general, there is something to improve, there is much to strive for.

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Жанат Нурмагамбетова

Level 3 Local Expert

The team of professionals are polite and work quickly and efficiently. Thank you

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:))

Level 13 Local Expert

Terrible online banking. I won't use it at all anymore. I regret that I issued the card, it is impossible to log in a second time. Why is your bank not working again and won't let you log in??? SMS messages are coming, the bank is setting up a circus with horses!!! He refuses to recognize my face!!! This is your bank's problem, not mine! While abroad, I also couldn't log into your bank. I don't want to use it anymore, because the bank is not reliable!!! I wrote complaints, employees called me from their number. Is it even okay to work like this? What else do I need to do, which place to turn??? This is a concrete mockery of the layout of your unfinished system!!!

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Арман Наршинов

Level 12 Local Expert

I think Kaspi Bank does not need advertising. A good bank. The service is excellent.The bank's application is excellent. Girls managers are professionals in their field. The only downside is the high interest rates. As it is, everything is OK.

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Ирина М.

Level 4 Local Expert

I came to issue a debit card, the personal card was ready in 30 minutes!)) The staff is very polite, everything was explained and helped. Thanks for the great work!)

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Kaspi Bank

269 reviews