Kazpost

4.6

953 ratings

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Irina Y-a

Level 11 Local Expert

Unfortunately, there were negative impressions of the work of the post office and the staff receiving parcels. The service is very slow, questions are answered rudely, without a desire to help. The electronic queue system is particularly puzzling. I took coupon No. 160, but in fact I was accepted after No. 163,164 because, as it turned out, it was a "reservation coupon". A logical question arises: why then is there a general order if it is not respected? This misleads customers and creates a sense of injustice. I would like a more understandable and transparent queue management, as well as a polite and respectful attitude towards visitors.

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Никита Н.

Level 3 Local Expert

We served them quickly and efficiently, polite and active employees, prompted everything and helped to pack the parcel correctly, I will use excellent service more than once

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Оксана

Level 4 Local Expert

Kazpost did not disappoint, as always. Weekday, lunch area, 1 window is open. To the exasperated exclamations of those waiting, the staff handling the parcels replied in a relaxed manner: we have lunch, although the post office is open without lunch. The waiting time was 30 minutes, we were lucky. They came to apply for a pension at home (they sent it from the bank and not to the address, as it turned out). A post office employee sent us to a pension payment center (which is also not the right address), our competence is off the charts. What's interesting is that the experts on the ground are confidently sending them to the wrong address. By the way, the registration of a home pension is done through a PSC, at least one of the Kazpost employees read it. By the way, the pension payment center says that they have already asked not to send to them, but immediately to the PSC. Bottom line: the staff was incompetent, 1 window was working, and people were grumbling about the waiting time. And yes, it feels like time has stopped, no one is in a hurry.

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Менсулу Малаева

Level 2 Local Expert

The Kostanay branch of Kazpost JSC is open on Saturday until 1:30 p.m. during Eid. The workers refused to accept the parcel, as they, you see, arrange for the mail to be sent. The hall is empty, if you say that there are a lot of people and they won't have time to serve everyone. And the only client. I told them the time and said I would complain. They told me: How can you complain during Eid? Is it necessary to snap and refuse your services during Eid? And if this is part of your job, and there are 25 minutes until the end of the working time, please work honestly and decently "during Eid."

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Руфина Мадад

Level 8 Local Expert

The mail is very normal, the service is perfect, there are no words, the girls are very good, the staff is good, you don't wait a lot, you can quickly get what you need, you can quickly send what you need to send

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Елена Гриб

Level 2 Local Expert

In a parcel supermarket, most often there is only one cash register, a constant queue. When will you enter the QR codes to receive the parcel quickly??? That's one thing. The second is the porch at the entrance to the delivery office. It's a horror, the tiles are moving under your feet, you can break your legs!

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Zanna Dautova

Level 9 Local Expert

I come there to serve every month, people don't heat up, there is a coupon system. I really like the staff's service, everything is calm, without nerves and tension.

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Светлана С

Level 3 Local Expert

Inconvenient working hours. It completely coincides with the working hours of the majority of people. I couldn't buy stamps for three weeks, because there are no stamps at all in the main branch, and the mini-kiosk does not work on Saturday. In general, there is nowhere to get even special information, the main hall is like a branch of oriflames, ivons and faberlics, as well as banks for issuing loans. And somewhere modestly in the corner there is a table for sending parcels. As for the parcel store, or whatever it is more precisely called, then there are complaints only about the opening hours: it's definitely not about the convenience of the recipients. And the service is good: questions will be answered, the parcel will be found.

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Гулшат Гуташ

Level 8 Local Expert

The service is excellent, everything is served very quickly. There were no parcels on the day of the day, but we were never late. Thank you.

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Елена Иванова

Level 8 Local Expert

The service and parcel delivery are wonderful!!! But THE PRICE IS... TERRIBLE. I won'T send any more packages. Return the previous prices and we will send more, and for such shipping prices there will be 0!!! Go bankrupt.

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Ольга Мартынова

Level 3 Local Expert

Hell on Earth branch🤣 logged in for 10 minutes, stuck in line for 3 hours

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Ольга Деркач

Level 6 Local Expert

As usual, the angry staff, I do not like to go there , although I rarely do it, but every time it is accompanied by negativity from women receiving parcels , it's a pity, I think they work for small payments , as usual in Kazakhstan

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Duman Naiman

Level 13 Local Expert

I ordered a parcel with Ali Express, I am satisfied with the delivery and service. The workers know their business, the place is clean and cozy for a parcel warehouse. I'm happy, all the best!

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Виктория

Level 4 Local Expert

good service, high-quality work, the waiting time was not long, the location is excellent and affordable, thank you very much!!!

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Татьяна Головнева

Level 4 Local Expert

The service is terrible and disrespectful. I roll my eyes when you ask them a question. They don't know anything. They don't really explain anything. I didn't like it very much. The package itself arrived on time.

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анжелика к.

Level 3 Local Expert

It is not a very convenient working time until 18.00, the majority of people have the same work schedule. The parcel delivery room works according to the supermarket system, which is convenient.

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Денис Денисов

Level 3 Local Expert

Why does the Kazpost cash register, which is open from 9.00 - 17.00 without a break, close for lunch . The ticket office is located in the Kostanay car dealership. People are outraged , no one knows about lunch , then hang a sign !!! You're escalating the situation yourself !!!!! Terrible service!!!!!

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джейсон паркер

Level 6 Local Expert

I liked the woman who served me, quickly, politely, well done, helped with sending the letter to Poland, helped with the payment, only the letter did not reach the recipient.

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Павел Вилков

Level 7 Local Expert

There are few staff , they work slowly , terminals to transfer the balance to a travel card work every other time . Before going to this branch, you definitely need to drink valerian . And more . And take it with you . And it 's even better to avoid it .

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Матвей Даниленко

Level 9 Local Expert

Polite and qualified staff. Sometimes you have to wait in line for a long time. The service is good. The room is clean. There are benches in the waiting room!)))

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Антон

Level 7 Local Expert

Be prepared if you want to send a couple of parcels to sit in a queue of 4 people for more than an hour, since one window works, despite the fact that this is the main branch of Kazpost , for example, on Mailin, although this is a branch and it is many times smaller, the process is much faster

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Галина С.

Level 8 Local Expert

Operational staff . The quality of service is excellent! I send documents here often. Everyone is polite

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Юлия Гольская

Level 14 Local Expert

Terrible queues, rudeness, slowness and incompetence of operators - nothing has changed since the Soviet era. The ticket machine does not print them every day. The number in the queue is offered to be remembered or written down. Sometimes there are no stamps, sometimes there are envelopes.

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Сергей Лян

Level 9 Local Expert

The central point in the city. There are a lot of disadvantages: from service, waiting time to the quality of services. The staff is working slowly. One of the advantages is that there is a wide range of services provided

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Леонид Ильич Брежнев

Level 7 Local Expert

I came to send a registered letter somehow, so they receive a pension at the post office, and pay fines, and replenish cards, and buy lotteries. When my turn came half an hour later, the cashier could not understand for a long time that I wanted to send a letter. After all, the post office should be a post office, not a bank and a supermarket

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Анастасия

Level 10 Local Expert

Huge queues of employees work very slowly. They are accepted according to some unclear procedures. They find fault with the completed forms for sending parcels, although they themselves do not even issue forms for this.

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Александр

Level 6 Local Expert

Incompetent employees work at the post office, the queue is always moving very slowly. No one is in a hurry to go anywhere, like sleepy flies. I had to wait about two hours to send the letter!!!

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Сергей Красников

Level 10 Local Expert

The parcel delivery operator is very slow

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Семэн

Level 30 Local Expert

The staff are polite, adequate, BUT there is one fat minus, almost always only 1 table works on sending parcels and an unrealistic queue accumulates, you wait for 2 hours...

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Олег Седых

Level 8 Local Expert

They serve you quickly, the prices are the most affordable on the market. The entrances will be paved, there will be a fire in general

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Константин

Level 12 Local Expert

I visited this institution in August 2022, the girls of the employee know a lot about work, they have solved the tasks. Everything is modern and most importantly on time

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Ирина Грей

Level 8 Local Expert

I sent a package to the children, they did a great job.

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Александр Антипов

Level 5 Local Expert

This is the worst mail in the world. You need to sit for an hour to send a letter, despite the fact that if you did not book online, you will miss those who booked and there is no queue, I took coupon 259 and sat with him for an hour and the other 260-272 passed. Don't come here people, it's easier to look for others there!

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oleg kol

Level 11 Local Expert

Very responsive , explained , prompted Satisfied, thank you

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Мухамедали Бирликовский

Level 5 Local Expert

The postal service is good. We arrived quickly on time and safely

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Рустем Болат

Level 16 Local Expert

Sovdep, it's scary to go in, the building is a mess, they haven't done anything since the building was built, they cashed out quickly, the architectural building itself is beautiful, but they didn't give you the mind....

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Галина А.

Level 5 Local Expert

They are always very friendly, polite, and ready to help, which is very important. They will find a parcel in the parcel department , bring it, and arrange it. I am already over 70 and any help is very important and pleasant. Thank you.

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Андрей Белоусов

Level 8 Local Expert

Everything is fine, but minus the large queue in the mail, you have to wait a long time for few employees. Someone is working slowly, it's all visible, and the operators are polite.

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Зауреш Бапенова

Level 11 Local Expert

They often happen, I order goods and receive them through the post office. Everything is fine.

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Ходячий позитив

Level 14 Local Expert

Kazpost is located in a convenient location in the city center, there are many offices, there is security, but most importantly, there is a buffet where homemade food is prepared, thank you, girls

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Ирина

Level 5 Local Expert

I needed to redirect the parcel from the district office to the office in the city of Kostanay, it took a lot of time, first I had to write an application for shipment, then pay for the shipment and for the application, but at the checkout the operators could not find the code of these payments for a long time, they did not know themselves, their senior employee too, even those who accepted the application did not know how to make the payment. I sat there for forty minutes while they searched, even contacted the hotline. In the end, we found the codes for both payments, although the amount was paid by the one that the hotline operators told me. In general, this parcel was then sent to one of the branches, they were accepted there, but apparently they also did not figure it out and sent it for sorting again. Again, I had to leave a request on the hotline to be brought to the department. As a result, they call me from the department to pick up the parcel, I came, but they did not find the parcel, they did not indicate the number of the row and the box on it. So I had to wait another 5 days until they manually found the package. The impression of Kazpost's work remained unsatisfactory

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Сергей Гапоненко

Level 4 Local Expert

Excellent, everything is done quickly and all in one place

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Роман Новак

Level 12 Local Expert

convenient location, electronic queue, no need to manually fill out receipts, you can book a queue in advance, but the program often hangs

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Богдана С.

Level 4 Local Expert

I leave the second day without receiving the service. The first two-hour meal is very unusual-lunch. And I'm a working person. In the third case, it turns out that computers and scanners do not work, again it did not work. Maybe someone knows a life hack to get kazpost services?

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Галина Черникова

Level 9 Local Expert

Great

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Ксения Каверина

Level 8 Local Expert

When will they get to this building? Repairs are urgently needed, it looks like an abandoned one. The elevator has not been in operation for a year

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WEBTEX.kz

Level 6 Local Expert

Queues, slow staff... In a word, a state organization. If possible, use the services of couriers from the services

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Кати Гасанова

Level 3 Local Expert

Terrible mail, all the rude ones can't respond properly

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Батагоз Туркенова

Level 3 Local Expert

We waited in line for 2.5 hours to send a registered letter. And the registered letters, which should be delivered to the house, did not bring at all. We took them ourselves

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Марина Гергель

Level 9 Local Expert

Fast service. Polite operators. They answer all the questions. They talk about additional services.

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Kazpost

208 reviews