Kazpost

4.6

700 ratings

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Aditya Sharma

Level 3 Local Expert

Prompt service , cooperative staff .

x y

Level 2 Local Expert

Zero customer service

Ольга Осьмак

Level 3 Local Expert

The letter was sent on October 23, and delivered personally on October 27. I am very pleased that Kazpost did not disappoint and the documents were delivered on time. We will still use the services.

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Диана Крутенко

Level 4 Local Expert

Disgusting work of the staff! I had to leave Kazakhstan, and I received my parcels from next. Next company has sent a written request to Kazpost 9 times to change the recipient of parcels, but Kazpost has not been able to do this for 1.5 weeks without explaining the reasons. Also, your operators simply drop calls and are rude, it is impossible to contact the management.

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Анна Спиричева

Level 3 Local Expert

I was picking up the goods I ordered from the post office. Everything arrived on time. However, the box was a little crumpled. The whole product is intact. The service at the post office is excellent. But in the mail that is located at 78 Parkovaya Street, you need to add an employee.

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D Uv

Level 2 Local Expert

It is convenient to pick up parcels, the supermarket package format has greatly facilitated the process of receiving parcels, it takes 5-10 minutes on average, depending on how many people are standing in line.

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Данияр Байпеисов

Level 15 Local Expert

A regular post office. You can send letters, parcels, and pay for services. It works stably, sometimes there are queues, but in general everything is standard, without any special disadvantages and advantages.

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Ka Ak

Level 12 Local Expert

I came for the first time for the parcel! What can I say? Parking is a problem, since the city center, the building is large, I received the parcel properly, although I had to pay, and their cashier does not accept cards and online transfers, I had to look for an ATM to withdraw cash, since there are no ATMs in the office itself. Disappointed financially))))

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Pavel Ivani

Level 25 Local Expert

Excellent branch, everything is fast, the employee helps, however, cash needs to be prepared in advance, once again the terminal does not work, but otherwise there are no problems

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Yelena Romanenko

Level 9 Local Expert

I would give 0 stars. I was waiting for 2 packages from Aliexpress. The delivery was carried out by Kazpost. None of the packages received a notification that they had arrived. I had to open a dispute on AliExpress. It all took a lot of time and nerves. And only after the dispute was closed in favor of the seller, the Chinese told me in correspondence to contact Kazpost and look for my parcels there. One turned up in the database and the operator saw that she had already arrived 2 weeks ago. And the second one wasn't even in the database. I had to call the manager to go to the search department, and it was only in some "secret" database that the specialist found my parcel in the 59th branch. Both packages are not cheap. One is 25,000 tenge, the other is 47,000 tenge. Question: since when has Kazpost stopped sending notifications to recipients? And what kind of new business is it for Kazpost employees to wait until all deadlines have passed and "privatize" unclaimed parcels?

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Екатерина

Level 17 Local Expert

Good mail. My friend lives in Kazakhstan, and I needed to send her a package. In Moscow, I filled out the address incorrectly, so the parcel could not reach the recipient. I was contacted by Kazpost and asked to duplicate the recipient's exact address and name. People didn't send her back, they helped me.

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Марина Со

Level 2 Local Expert

The package arrived from Korea and no one reported. Until she started looking for it herself. There's an important document there. I came to receive a notification, but the staff did not know where the department was located and drove to different places.

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Сергей

Level 9 Local Expert

An unexpectedly modern and convenient post office. There are no complaints in terms of receiving parcels. Fast, convenient, understandable

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Елена Васильева

Level 3 Local Expert

Good people work, but the organizers of the bmsnes process don't understand something about what they are doing - there are no boxes of the right size, there are no pimples, and all they had to do was send a 30*40 painting....They didn't accept it... Time is wasted... Trust is lost....

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Иоанн С.

Level 12 Local Expert

You have to climb into other people's parcels yourself and look for your own ... they were sent from aliexpress to a completely different mail far from home....

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Февзи Асанов

Level 22 Local Expert

The Kazpost post office is like a messenger from the past in our digital time. The service sometimes tests patience with queues, but employees try to be attentive and help. Sending or receiving letters and parcels — here you feel connected to people in the old-fashioned way.

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Kirill Kondratyev

Level 4 Local Expert

The application says: the parcel is waiting for you at the branch In fact: they haven't been sorted into cells yet - come back after lunch.

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berko trans

Level 9 Local Expert

I take off 2 stars for removing the electronic queue. And the big minus is that there is no caspi QR payment. I use the services both as an individual and as a company. The documents are a mess! It is impossible to find out the account balance. I have to run to the girls to work with clients, then to the accounting department... It's time to keep up with the times and make everything convenient for consumers.

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Бибигуль Тайкенова

Level 6 Local Expert

Constant queues and unwillingness of employees to work. You can wait in line for half a day. Kazpost, take action! Stop saving on the wages of your lower-level employees, on whose competence and quality of work the reputation of the company as a whole depends. It doesn't do you any credit.

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Ракорд ру

Level 4 Local Expert

Kaz mail is the most lame thing we have. Parcels are delivered to offices 38-40 km from home. Redirect only by courier. When sending parcels, unnecessary services are imposed, and without notifying about it. Everything is aimed at sucking money out of a person.

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Ангел Балжанат

Level 10 Local Expert

The service is good, the girls are friendly. There is a live queue at the checkout for a very long time. The girl did a good job outside of work because they couldn't make it. At exactly 18.00, everyone turned off the lights everywhere, all cashiers are off.They all left. I had to go out through the staff exit.

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Козлов Илья

Level 11 Local Expert

It is never clear when to arrive (unclear breaks, closed doors and the same service. What is not reformed, but the good old mail always wins)

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Александр Алексеенко

Level 8 Local Expert

Rude staff, if the parcel is lost somewhere and is not in its box, they say look for it yourself! I consider this unacceptable!

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Андрей Мухо

Level 15 Local Expert

If you want to waste your time senselessly and enjoy complete incompetence and incompetence, then send an email to you. Sooooo slow, operations that take 5 seconds in the real world, in this Looking Glass take 10-15 minutes. Nothing ever works. No one knows or knows how to do anything. You can spend hours watching employees transform common sense into absurdity.

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IgoriꙂ

Level 19 Local Expert

The disadvantage is that the letter arrived and was in the mail for two days. They brought the receipt for the letter, but they didn't put it in the mailbox, they just stuck it near the entrance door. I understand that a postman's salary is small, but you can't do that either. I'm waiting for the second letter, it's been in the mail for 4-5 days, but there's still no receipt ((( You have to go by yourself, it turns out. By the way, most of the employees of the post office don't know where to receive registered letters, I barely found it.

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Рабул Шакиров

Level 3 Local Expert

There is always a queue, I send letters once a month, there is always a queue, it takes 1.5 hours to send one envelope....

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Сауле Уразалина

Level 3 Local Expert

Why are there phones that cannot be reached? There is no required information on the site. On Nauryz weekends, Kazpost does not work for all 5 days, or does it work on 25.03 like some institutions?

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Аскар Нурланов

Level 8 Local Expert

I tried to open an account for a legal entity in this main branch. The cashier called those documents that were not called to me before I called the Kazpost call center. Often their program didn't work. Very slow service. I lost 2 days, went 3 times.

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Ди Уразбаева

Level 6 Local Expert

Everything is fast and clear, but they didn't let people 92 years old in without a queue, it's sad

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KakosZ

Level 21 Local Expert

A large compartment. I was picking up a package. Everything is convenient and fast.

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Татьяна Шуклова

Level 7 Local Expert

Everything is fast and clear. Thank you for the user-friendly application and the work of the staff

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Ирина Матвеева

Level 2 Local Expert

They don't accept parcels with medicines abroad, it's worth writing about it on the website, I wasted my taxi fare

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Jürgen1966

Level 12 Local Expert

They served well and quickly. There was no queue. The staff is polite

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Туркеева Наталья

Level 9 Local Expert

It's a great place. There is an entrance and a ramp for the disabled. True, there are long queues, but where there are none.

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Татьяна Кудашова

Level 2 Local Expert

In July 2020, I was at the post office in Almaty at 134 Bogenbai Batyr Street. I quickly paid taxes for the sole proprietor, in the financial department of this post office from the operator Kerimbek Rinat Akylbekuly. I noted for myself that Rinat is a knowledgeable specialist. In November 2020, I had to pay a fine for the sole proprietor. I paid three times in different ways (through the terminal and online through the bank). The payment did not go through. I remembered about the post office on Bogenbai Batyr 134 and its employee Rinat. I arrived at the post office on Saturday at 13:50. I got to Rinat again. He received me after the post office closed at 14:00, advised that it was better to pay the penalty for two half-years. The payment was completed three days later. I will know that there is such a knowledgeable employee in this post office! I think he deserves not only gratitude and encouragement for his work, but also a promotion. With great respect, individual entrepreneur Tatiana.

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Владимир

Level 12 Local Expert

Incredibly slow service. One person per hour for sending parcels. Moreover, I also complained to the administration. Three tables for the reception, three girls are sitting. One drinks tea, the second talks on the phone, the third registers one person, then leaves for lunch. The others follow her. Probably tired. Incredible performance. However, for their salaries, I would not go to this job in principle, but that's another story.

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Денис Горлов

Level 8 Local Expert

After automation was introduced, our mail was transformed for the better in my opinion, SMS notifications, electronic queue, parcel hypermarket, forwarding to anywhere in the city and many other chips that many do not even know about, speaks about the coolness of our mail!!! Up to the point that it can be used as your Aliexpress for sale throughout Kazakhstan.

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aizere .

Level 5 Local Expert

Very good mail delivered the parcel from China in perfect condition!

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Наиль Р.

Level 3 Local Expert

The post office, the service is normal, the staff is not rude, but also not polite, in general, you should not expect much from the State post office.

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Dina Le Cocq-Kabdulinova

Level 23 Local Expert

Kazpost is the norm, or rather the usual "scoop". Until two generations of workers change, there will be a scoop, even if you install a million new technologies... well, Parking is a separate problem.…

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Николай Л.

Level 10 Local Expert

It became cool. I received a money transfer. The staff is polite. When I was there, the queue was small. Although not all windows worked. The staff are great, they know their job.

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Вероника

Level 3 Local Expert

Managers and employees, below 0 is your job. My parcel was PAID for with door-to-door delivery, but your staff arbitrarily decided that if your service does not have enough couriers, then I can come in person. I kind of need it)) but your schedule from 9 to 18 and on Saturday / Sunday off gives few people a chance to catch up and pick up the parcel. Therefore, people pay for delivery - but you are so arrogant that you change the status of parcel delivery to a convenient one for you. The call center responds we don't have enough couriers. Where should I write a complaint about you?! Only unsubscribes from your support chat operators. Horror, not service.

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Ертіс Әнесов

Level 4 Local Expert

It's a long wait, and the queue is getting longer. There are 7-8 ticket offices in total, there are two employees.

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Madina Imanova

Level 10 Local Expert

Everything here is so convenient, except for parking, of course, there is nowhere to put the car, but it is everywhere in the center. I like the service, the pleasant staff will help and explain.

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татьяна туркина

Level 2 Local Expert

Special thanks to Gauhar, for delivering parcels. Always friendly, ready to help!

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Gulaiym Izimova

Level 4 Local Expert

Very qualified employees serve you quickly and competently

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Денис

Level 8 Local Expert

It's a mess. There's a whole quest to find the package. There's a huge puddle at the entrance, I almost slipped, and the roof is probably leaking.

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Алина Ибрагимова

Level 8 Local Expert

Endless queues, not everyone works at the same time, the reception of one person lasts forever, everyone is always polite, they consult well, but this expectation = disaster

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Georgy O.

Level 6 Local Expert

The staff is polite, there are few windows for service, you have to wait a long time - this is with regard to money transfers and receipt, everything else is fine.

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Ольга

Level 6 Local Expert

Try to track the package. You will not succeed, especially if you are a private person. First, you need to register on the site. But it doesn't matter. The Kazpost website offers you to immediately become a legal entity. because it is believed that individuals do not send parcels. Then, for some reason, they need the sender's BIN. But I am an individual, I paid for the shipment in cash. No matter how I tried to register, nothing happened. It is easier to call the recipient and find out about the delivery.

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Kazpost

224 reviews