Kazpost

4.9

982 ratings

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Тимур Абилов

Level 23 Local Expert

Service for 4+. Even at 5. Considering that this is a post office. Not a private little souvenir shop. The staff is good. They tell you what and how. The waiting time is 0. You pick up the parcels and that's it. There should be a small fast-moving queue at the checkout where the receipt of the parcel is celebrated. It's a bit far from me personally, but what can I do, sometimes it's interesting to visit the right bank :)))). There are parking spots, you can even circle around the area, you will find a place to hide. On the right, everything is close.

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vladimir repin

Level 8 Local Expert

Cleanliness, order, friendly and competent staff, will quickly assist in finding a parcel, even without personal contact.

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Ермек Каиров

Level 5 Local Expert

It feels like everyone is working slowly, very slowly... If you approach one specialist, he sends you to another, another to a third, and the third one wonders why you were sent to him.... Maybe I was so lucky, but that was the case with me today. As a result, the parcel was not found, they say it has not arrived yet.... And the message came that it is here, they say another SMS should come, then come, in general I am shocked

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Гаухар Умарова

Level 4 Local Expert

I receive my deliveries on time, without any problems and do not stand in line, I like everything,good mail and staff.

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Ли В.

Level 6 Local Expert

A branch of Hell on Earth! Already from the 1st minute you feel how everything has turned against you. Parking is terrible, you can only get up a block away, somewhere in the yard, and then if you're lucky... There was no one at the reception for 20 minutes... This is not the 1st time, so there is an understanding of where to go. The reason for the visit: the letter, which was supposed to be delivered to the office, for some reason refused to be delivered. 20min in line and 20min searching! During this time, you listen to the stories of outraged customers with all sorts of different cases! The guard (big, arrogant, confident that he is the Boss, can send him, and immediately leave somewhere). Do not contact Kazpost))

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Алина С.

Level 2 Local Expert

In the 13th window, there was a woman who couldn't get me an AVR for an hour. Why put an ignorant person in jail? I don't have time to sit and wait for your employee to learn how to do his job. As a result, with the help of another employee, she barely printed out the AVR for me. And I lost an hour and a half of my time. When they did it to me in 5 minutes before!

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Балнур Нуралиева

Level 3 Local Expert

It is on Auyezova service for all 10000000 points. Fast, convenient, and polite. The Dilara administrator is generally well done. Thanks to all the girls.

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Лика Омарбекова

Level 9 Local Expert

I love this particular branch of Kazpost. It is large, spacious, has many windows and, accordingly, employees. they are always polite, responsive, fully advise, prompt. I often pick up parcels from aliexpress, and send parcels across Kazakhstan. the service is fast, literally 5 minutes, no more. rarely, but it happens that the scoreboard does not work. and despite this, employees are working quickly to avoid creating a large queue.

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Никита

Level 11 Local Expert

The poster is working. The package arrived quickly. I took it personally. There were no problems. The staff behaved correctly and suggested how to use this device. I'll be back again. Convenient!

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Kathe Salvatore

Level 6 Local Expert

2 windows are serviced. There are a lot of people. You can't take the coupons yourself, they are given out in the window. It would seem to be a central post office, but the service is like in an aul. One of the advantages is that the air conditioner is working

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Ольга Ккк

Level 3 Local Expert

Excellent staff. I was sending a package to another country. The girls explained everything, filled out the documents. Special thanks to the girl behind the 8th window!

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Arman Omarov

Level 7 Local Expert

As in many places, the building is outdated, something needs to be changed, repairs done, and new technologies introduced. I went to pick up a package at the post office, I can tell you that..... How outdated everything is . Of the objects of the 21st century, only a computer at the checkout and a couple of terminals . I wouldn't give a star for me.

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Е Б

Level 2 Local Expert

I am updating the review with new facts: On July 23, 2025 , according to the status of the parcel , the courier picked up the parcel and whatever you think, again the status failed to deliver the parcel , although he even called the operator , they said they would deliver it today. An appeal has been written to Otynysh and a quality manager has been appointed, but there is still no parcel!! Completely ignored , and this is despite the fact that the package is commercial with delivery !!! Improper provision of services !!! I am completely disappointed with our mail , I will never use their courier services. --------------------------------------------- Hello everyone Faced with a situation that many have in the comments. The package is not being delivered. Write not only comments, but also leave appeals to the state authorities through Withdrawal, otherwise it seems that the situation will not be affected, you need to have a lot of official complaints to pay attention, and only after that the situation may change. Complaint against Kazpost JSC in Astana Package with track number EE234129157KZ On July 11, 2025, the parcel arrived in Astana. According to the track number on the Kazpost website, the parcel was not delivered, as if the recipient was not there, although I waited all day. Then I called the sender, it turned out that they had provided the wrong phone number and address when sending (they did not specify the apartment), they said they would call the mail. The sender said that he had left all the data to Kazpost and that it would be delivered in a day or two. After that, I called the Kazpost operator and left a request twice that the wrong number was specified for this track number. After that, I waited all week. On July 18 , 2025 , I called the contact center twice , they said that the courier would try to deliver on the weekend . On July 19, 2025, a courier called me and told me that it would be delivered on Monday. On July 21, 2025, the package has still not been delivered!!!!!! Please take action. I also ask you to understand the situation regarding the problem of postal deliveries in Astana, as it turned out that this is a massive problem, apparently related to the lack of couriers.

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Марина С.

Level 11 Local Expert

The parcel hypermarket, according to the numbers of the row and I of the box, you need to find your parcel and go to the checkout with an identity card. And your package is now yours.

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Жулдыз Жумашева

Level 2 Local Expert

We receive the package and send it. We carry out utility and tax payments! We send and receive transfers! There is an exchanger with good prices!

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Сергей

Level 12 Local Expert

The delivery of parcels is just a bomb theme, everything is fine and fast, so far I have not encountered any problems

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Канагат К.

Level 3 Local Expert

Hello! I often send parcels in this department. Registration and shipping is very fast. The girls in the department are polite and kind.

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Нурсулу Алдынгурова

Level 5 Local Expert

The service is at the highest level.Kasymkhan Bauyrzhanuly is very polite and courteous. I explained all the details of the document design.

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Аigul

Level 7 Local Expert

Kazpost is the last century. So far, they only accept cash and by card. Shame

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Alena Abramova

Level 3 Local Expert

I do not recommend this item, the employees do not want to work, as a result, I had to look for my parcel myself. As a result, she ended up in the wrong cell. And the product itself is all dented. This is the first time I have come across such an attitude

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Андрей Крутицкий

Level 3 Local Expert

Very slowly. We waited in line for two hours. Places for animation are limited to two sofas for two people.

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Анара Жексембекова

Level 2 Local Expert

Good service, the staff will always help, but the organization itself could take care of improving the equipment, the cash register and everything else for fast and high-quality service.

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Оксана Зоммерфельд

Level 4 Local Expert

Service alas and ah (I pay utilities every month and the same thing every time: there is no small change ( 1, 2, 3, 4, 5, 10 tenge). But if I don't have even 1 tenge, then I will see and hear a lot of negativity in my address. The cashiers are kind of angry, nervous. Another unpleasant moment: it is very stuffy indoors, especially when there are a lot of people. And it does not depend on the time of year and the presence or absence of heating. I understand that employees may be uncomfortable (cool or ...), but customers are also people and it's very bad when you go out all sweaty (especially in the cold season). About the good: there is a very pleasant, polite, charming woman at the reception (I don't know the admin or the manager). He addresses everyone with a smile, politely. She serves very quickly and if there is a conflict situation, she solves everything very professionally.

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Жанна

Level 11 Local Expert

It's fussy, but well done! They will explain and guide you ! Employees work with a large flow of people, strength and patience to all employees of the organization!!!!

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Алан маминв

Level 11 Local Expert

As always, Kazpost remained far from civilization. It seems there's still a scoop inside.Everyone is so tired and the staff is the same

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Кирилл Шаронов

Level 9 Local Expert

Great location, but parking is a problem. And sometimes letters are lost, but then they are found! Overall, well done. But something needs to be done about parking. )

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Сахып .

Level 4 Local Expert

3 people 40min. Could not let go. Keep the client coming for a long time. The Courier returned, saying he was taken away. For so long I was kept. I didn't understand. "No," I said. I sat and waited. Before.on arrival.you don't expect a cop. The Russians."what?"fast sending. The girls were in no hurry. Self-indulgence is becoming more and more. "I'm sorry," he said. It's disgusting.

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Ирина Бактыбаева

Level 13 Local Expert

On the second floor, addresses are often confused when issuing envelopes , consultants work slowly, the queue is waiting for one letter to be found , slowly

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Елена Баранова

Level 8 Local Expert

Customer service is very high quality! Attention, quick response, care (the manager called back on Saturday morning, said that a registered letter had arrived, explained where to approach). Good health to all!

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Айгуль

Level 9 Local Expert

What can I say here? Here you can get the full range of postal and banking services. If you need to receive or send letters, parcels, parcels, arrange and receive money transfers, pay for various types of services, you can do this here. At the same time, taking into account a small commission. Of course, you will have to stand in line, but where this is not the case, the picture is similar in any bank or service center. I would like, of course, to have less waiting time. Well, that's probably all🤷♀️

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Владимир К.

Level 6 Local Expert

The post office, the building is divided into two sectors "For legal entities". "For individuals", convenient and affordable service, quality of service at 4, there is a parcel supermarket that operates seven days a week and holidays, from early morning to late evening, which in turn is very convenient.

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Самал К

Level 7 Local Expert

Clean, the consultants are friendly, there is a restroom, the ATM outside is often not working properly, a second one is installed in the task, there is a parcel tracking program

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757699 Сагиев

Level 7 Local Expert

The package went around the city for more than a week.The EMS that was supposed to deliver home. I picked it up from the office . I also waited at the place for more than an hour.

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Арман Омаров

Level 12 Local Expert

It wouldn't hurt to make repairs in a good way, otherwise it doesn't look very good, it seems to be the capital, but the post office has such a view.

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Феликс Ботвин

Level 11 Local Expert

Good work organization, the ability to send and receive parcels and parcels, I have received parcels from the online store more than once, I recommend

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#irina_klimovna

Level 15 Local Expert

I regularly receive parcels at this address. The company's slogan "We are changing!" is hanging on the wall. And it doesn't go unnoticed. The work of the staff is organized at the highest level. Everyone is in their place and there is a complete absence of queues, crowds and commotion.

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З А

Level 8 Local Expert

They are issued only with the original document. Payment in cash or by card. Transfer, qr is not accepted. They don't give out to relatives.

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Дмитрий Задорожный

Level 8 Local Expert

The post office does not know which areas are served by postmen. I was looking for my letter without a track number, I live in the Sary-Arka area, I was given two numbers of postmen who serve the left bank!

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Тамара Капыш

Level 8 Local Expert

I often send parcels and registered letters to the Main Post Office. Convenient electronic queue, polite operators. They will always prompt and help. The only time there was a conflict with the guard was when he demanded to leave a handbag in the storage box at the entrance to the supermarket for parcels, and the only key did not even close the locker.

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Олег Устинов

Level 6 Local Expert

There is no courier delivery. I waited an hour and a half for the parcel. It is not recommended for use

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Жанар Тайкенова

Level 3 Local Expert

It is very stuffy, there is no air conditioner. There is no automation for sending letters, everything is manually 100 pieces of letters, the barcode was manually glued. You also need to know exactly where, the barcodes were peeled off, re-glued, it turned out to be sent 3 times

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Жанна С.

Level 10 Local Expert

Everything is fine, the girls at the reception are friendly, polite, I couldn't find the parcel, the assistant helped in laying out the goods, everything is neat, in every cell

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Салтанат Ахмеджанова

Level 6 Local Expert

Letters do not arrive at the time, you have to wait a long time or you have to go to the post office yourself.Even with a notification.

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Вячеслав Кириченко

Level 12 Local Expert

There is practically no queue. Parking is paid. They serve you quickly

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Роман Риттер

Level 20 Local Expert

It's a great topic. I sent parcels through her. Very convenient.You track the cargo using the app. The safety is one hundred percent. It is protected by the state. It is very convenient and professional..

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Гюльнара Бабич

Level 18 Local Expert

Quickly and politely. Great guys. The department is clean and pleasant!

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Гука ДК

Level 12 Local Expert

I thank the staff of Kazpost. The actual work of the employees, especially the postal cargo acceptance department. There are more bonuses, and high salaries!!!

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Zhanarina

Level 6 Local Expert

Everything is fast, accessible, and the staff is polite

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Алмат Тлеубердин

Level 2 Local Expert

The service is fast and sometimes helps to find courteous service.

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Сергей

Level 10 Local Expert

So there are no advantages. The service system pleasantly returns to the period of the Soviet Union, with all the ensuing delights. Digitalization and the opportunity to make life easier for the client is missing.

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Kazpost

265 reviews