Kcell

4.7

304 ratings

Rate this place

Rajiv K.

Level 3 Local Expert

Worst service i ever experienced...incompetent staff, don't know what to revert over customer query... along with operator's, store manager doesn't have knowledge...just making stories or excuses...highly disappointed Kcell is a big company..they should hire competent employees.

Show business's response

Евгений Б.

Level 3 Local Expert

I do not recommend buying a router for home use. I bought a router on April 1, connected it at home, movies on TV freeze, the picture stops for a minute, all 4 phones are connected via Wi-Fi, there is no Internet connection, poor connection. I came to issue a refund, they refused me, referring to the fact that the router does not fit the refund law. I wrote a complaint, they said the answer will be within 10 days.

See original · Русский

Show business's response

Дмитрий

Level 9 Local Expert

A very good center! I've been going there for three years, everything is super, everyone is responsive, it's nice to communicate with the staff! They will explain everything, they will tell you everything, they will show you! I advise everyone!

See original · Русский

Show business's response

Irina Korznikova

Level 7 Local Expert

Excellent customer service center. Always on the positive side. Always up-to-date phone models for cool promotions . I've been using their contracts for many years and advising others.

See original · Русский

Show business's response

Карина

Level 24 Local Expert

Pleasant staff, they will tell you everything, advise you and help you solve the problem and choose the right product.

See original · Русский

Show business's response

анна одегова

Level 12 Local Expert

You always stand for a long time, only 2 out of 5 windows worked, waited a long time, the operator could not help in any way.In general, I am not happy with this department.

See original · Русский

Show business's response

Айғаным Өмірзаққызы

Level 6 Local Expert

Well done guys, they helped quickly, arranged, and made the SIM cards. The office itself is clean and spacious.

See original · Русский

Анна Тимченко

Level 8 Local Expert

Quite a popular Xel point, I mean there's always a queue! And sometimes this queue can hang for a long time... The operators work well, quickly, informatively! But nevertheless, there are usually always a lot of people here, or I was so lucky...😎

See original · Русский

Show business's response

Валерий Дубровский

Level 12 Local Expert

Somehow I had to ask for help. I received advice and assistance quickly and efficiently. The staff is friendly and sincerely tries to help in solving the problems that have arisen.

See original · Русский

Show business's response

Михаил К.

Level 13 Local Expert

The entrance is according to the Ashyq program. There are a lot of people, the service is slow. Managers cannot answer non-standard questions and help in these situations. My new SIM card was working and not working. The managers said that it is necessary to establish a personal account, but what next?

See original · Русский

Show business's response

Александр Горобец

Level 10 Local Expert

The Kcell communications department stopped by to reissue the phone number. The service is pleasant, they work by numbers, the queue was waiting for 15 minutes. All the pre-registration, along with the waiting, took 20 minutes.

See original · Русский

Show business's response

мынауар тулькубаева

Level 4 Local Expert

Why, without the knowledge of the subscriber, they turn on Satti zhuldyz, they turned it off in the center, when checking the remaining GB of the word, Satti zhuldyz turns on, this is cultural theft of money from the client's balance, you will have to write where you should, in principle, you all do it together.

See original · Русский

Show business's response

Ира Пак

Level 9 Local Expert

The staff is working slowly. They're always going somewhere. Often there are one or two people sitting, and there are a lot of people in the queue. The last time I was there, the scoreboard where to take receipts did not work and paper strips with inscriptions of services were pasted on it. The queue is very slow. I wish everyone to be patient.

See original · Русский

Show business's response

Ольга Елюсизова

Level 6 Local Expert

I visit this center periodically, I really like the service, very polite guys work there, and they serve quickly

See original · Русский

Show business's response

Айгерим Джолдасова

Level 6 Local Expert

I stood for an hour until I got to the consultant. Acquaintances are allowed to pass without waiting in line. They slip in the consultant's numbers. I thought it was the last time I applied, but no. They didn't solve my question. I'll have to go again and finally throw out the number. The consultants are also kind of sleepy, slow. In short, everything is terrible.

See original · Русский

Нуркен Рахметов

Level 9 Local Expert

I am served in this center, the staff is competent and professional, phones of almost all brands and programs with communication packages are quite decent

See original · Русский

Show business's response

Надежда Абрамова

Level 12 Local Expert

The service is fast, all questions are solved, polite staff

See original · Русский

Show business's response

Мария Сушко

Level 16 Local Expert

If I suddenly have problems, the operator girls will always help. One minus is the queue sometimes for an hour. For this, minus 1 star

See original · Русский

Show business's response

Натали

Level 9 Local Expert

Excellent service. High-level service. Answers to all questions in 5 minutes. Consultations are free of charge. 5 points definitely!

See original · Русский

Игорь Корзников

Level 11 Local Expert

Excellent service. Responsive employees. The main thing is to explain everything correctly without unnecessary noise and emotions. Well done!

See original · Русский

Show business's response

Булат

Level 10 Local Expert

How many times have I applied, everything is being solved promptly.

See original · Русский

Show business's response

Дмитрий

Level 10 Local Expert

It's not bad. I don't come here very often, but all the questions that arise are very prompt.

See original · Русский

Show business's response

Dina Isina

Level 14 Local Expert

Long queues, few competent managers.

See original · Русский

Show business's response

Эльмира

Level 8 Local Expert

Nice office, but not a small queue...

See original · Русский

Show business's response

СССР Елистратов

Level 5 Local Expert

The prices are reasonable, the service is decent.

See original · Русский

Show business's response

Павел

Level 7 Local Expert

They turn off the phone number without warning and the ability to restore it simply by replenishing the balance as on Beeline. This way you lose your subscribers.

See original · Русский

Show business's response

Елена Пак

Level 13 Local Expert

The service is very long. First, you stand in line for about 50 minutes, then the consultants consult on your question for another 40 minutes.

See original · Русский

Виталий Дубовцев

Level 21 Local Expert

They serve you quickly. Low-cost connection.

See original · Русский

Show business's response

Азамат Шагиров

Level 10 Local Expert

I like the Asset more than Xel, the tariffs in the Asset are better and more profitable for me, as well as a good quality network, excellent Internet never fails.

See original · Русский

Нуртас Кусаинов

Level 4 Local Expert

The worst organization for providing communication services and selling mobile devices. For a whole year, they were invited by sending text messages offering to purchase a smartphone under a contract, and upon arrival at the Kcell office, they were upset by the refusal of the contract. I hope this organization will go bankrupt in the future and BEELINE will buy it out. If you have any questions, please contact us about the XEL.

See original · Русский

Show business's response

Нур Али

Level 14 Local Expert

The service is not of high quality, it deceives at every step 👎

See original · Русский

Show business's response

Дамира С.

Level 2 Local Expert

Excellent service! Always friendly operators, I bought a phone for the promotion in installments! I was satisfied

See original · Русский

💫Оксана💫

Level 9 Local Expert

Highly qualified operators and consultants do their job well

See original · Русский

Жаслан Олжабаев

Level 4 Local Expert

Good service center

See original · Русский

Show business's response

Александр Левкин

Level 7 Local Expert

Good communication, a good group of operators, excellent consultants.

See original · Русский

Show business's response

Инна Ц

Level 6 Local Expert

Competent consultants. Fast service. I've been using this connection for 15 years.

See original · Русский

Виктор Ш.

Level 3 Local Expert

I don't know why Yandex thought I was there, but I wasn't there, it's a dubious place. I've never used Kcell and I wouldn't, because my friends constantly complain, once even my cousin Serafim lost 17 million because of Internet problems, of course I don't believe him much, but you never know. In short, our Internet and communication are basically not very good, but I will give 5 stars so as not to offend the guys from kcell, I think they are trying their best.

See original · Русский

Show business's response

Алексей Хон

Level 9 Local Expert

excellent service and customer service, I advise you to visit this communication salon

See original · Русский

Show business's response

оля елюсизова

Level 8 Local Expert

Very good managers, excellent and fast service

See original · Русский

Show business's response

Рамиль Гильманов

Level 8 Local Expert

The polite and friendly staff is worth a lot, I was satisfied with the visit. We picked up a good tariff.

See original · Русский

Show business's response

Эксперт

Level 11 Local Expert

The service, like the communication itself, leaves much to be desired

See original · Русский

Show business's response

Lsk575

Level 4 Local Expert

Normal. Fast and courteous service.

See original · Русский

Show business's response

Irina Maingardt

Level 9 Local Expert

Amazing place, always good service.

See original · Русский

Show business's response

Александр Иванов

Level 7 Local Expert

They work with clients for a very long time!the queue is always there.

See original · Русский

Show business's response

Наташа Х.

Level 3 Local Expert

We were served quickly and politely by replacing the SIM card with 4G.I was satisfied👍

See original · Русский

Александр П.

Level 3 Local Expert

Everything was very fast.I was satisfied with the service.

See original · Русский

Vadim Kim

Level 3 Local Expert

A permanent queue for an hour, no matter what day you come in. There are also periodic technical breaks in the only cash register (during working hours, despite the queue!?!?), which generally stop all processes...

See original · Русский

Мария Налобина

Level 4 Local Expert

Excellent service, Thanks to Kcell

See original · Русский

Show business's response

Станислав Мондровский

Level 6 Local Expert

The name speaks for itself, I went to look at the phone, at that time there were good discounts.

See original · Русский

Show business's response

Ольга Большакова

Level 14 Local Expert

Constant turnover. But, the staff are trying to help.

See original · Русский

Show business's response

Kcell

80 reviews