Kcell

4.5

160 ratings

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Малика Диарова

Level 9 Local Expert

There are a lot of visitors between 6 and 8 p.m., but only 2 operators work after 6 p.m. The service takes 20-25 minutes. I waited in line for 1 hour and 20 minutes. For those customers who purchase phones, there is a clear priority in turn. The store has a very small selection of products.

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Ольга Ткаленко

Level 15 Local Expert

Parking is always busy. Of the 6-8 operators sitting, 2-3 are working, the rest are on the phones. Consultants are smart if they know they can sell something. If there is any problem with the connection or the Internet, they replace the SIM card. Problems are not solved.

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Л Х

Level 11 Local Expert

The connection is terrible, the coverage area is not worse, this is together with the Activ connection. They have become so devalued, I will not recommend this connection to anyone. Departments have been bred, and it is not even possible to get to the leadership. There are managers in the departments who know almost nothing. And tariffs are rising, creating salaries for mediocre people.

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Иван Глущенко

Level 6 Local Expert

They do not solve router issues. You need to go to the subscriber department for routers. A small assortment of smartphones. Sometimes the electronic queue does not work.

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Шолпан Даниярова

Level 9 Local Expert

There were practically no queues. They were served quickly and accurately It is immediately clear that they work for the result - solving the client's problems and selecting the best solution

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Roman Tuchin

Level 11 Local Expert

Dear KCELL management! I visited this place for the first time, I came at 18-20, I was alone at the counter (alone, Carl!) employee. I did everything slowly, there was a queue in the hall and people were nervous. My turn never came! As a result, I chose another operator where I was connected to the number in 10 minutes! Take action, gentlemen! Otherwise you will lose all customers

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Александр З.

Level 6 Local Expert

Summary: the operator is the most clumsy of all, to solve any problem it is necessary to go to their office, employees cannot solve anything remotely (they do not want, they do not know how, they are not allowed). I don't know what kind of "roof" Kcell has, but they behave like the masters of life. Whatever problem you have, you are the culprit, and to solve it, please come to the office.

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Анна

Level 30 Local Expert

The most terrible Branch, the managers are not competent, they shout at their elders, swear, and even threaten. In general, I am shocked by such service, I have never seen such a thing before. The service is 0. The audacity is off the scale. Respect 0

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Алла МуратоваАлтын Муратова Айтмухамедова

Level 6 Local Expert

I couldn't get an answer, an inanimate person says the same thing.

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Александр

Level 5 Local Expert

At the time of my visit to this office, the queue was minimal. There were enough places to wait. There were several employees of the office. The girl, the manager, who answered my questions, gave the impression of a competent professional. I was satisfied with the visit.

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Modjo

Level 12 Local Expert

Once I came to get a SIM card, I ordered it earlier, stood in line for about 30 minutes, I was probably not in the best condition, I was very ill, it was obvious to me, but as soon as my turn came, the employee defiantly got up and went, saying that she had lunch, I understand that lunch this is sacred, but as far as I know, at least one operator should have been to replace her, in the end I had to order a SIM card delivery to my home, I would not have written a review, but you would have seen her expression, in Taldykorgan you often see such an expression on people, especially girls, some kind of dislike that Lee, I don't even know

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Айжан Даулбаева

Level 19 Local Expert

Everything is convenient, the operators are polite, I bought 3 phones here, I'm happy))) Sometimes there are queues

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Анна Д.

Level 19 Local Expert

They bought a room first for me, then for my husband! They came immediately with the words: "we need a room with good Internet for only 2 weeks while we are on vacation." Connected to the Asset, after 2 days I receive a message that all my traffic is used. The employee was asked, he could not answer anything. It's kind of unpleasant. But the phone was working, so everything is normal in this matter. I just wish the staff understood what the problem was and could explain it. Long service time. There is an electronic queue, but constantly someone comes in out of turn, without a ticket, and the employees do not say anything to these people, they serve them too. We sat for more than half an hour Just to buy a room.

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Мухит Ш.

Level 9 Local Expert

It's a small, cozy office, but there are long queues, and everything is great, the staff is polite, and the place is clean

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Richard N.

Level 3 Local Expert

The most antediluvian department, there are no operators, two are sitting, there are a lot of queues, the old one does not solve anything at all

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Константин Ласковый

Level 12 Local Expert

The service is at a high level.

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Денис

Level 7 Local Expert

Excellent staff, room selection. There are no queues. The city center.

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Динара Пирматова

Level 4 Local Expert

I contacted the subscriber department to get information about the balance status (contract phone) . And I was given the wrong information. And when they contacted the call center, they explained everything clearly to me.

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Закир Идыров

Level 7 Local Expert

It's bad that out of 5 windows only 2 were working in front of me there were only 3 people in turn, I sat in line for 40 minutes to replace the SIM card

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Эльвира Эльвира

Level 13 Local Expert

Excellent staff, starting with Grandpa's security guard! Competent operators! The only negative is that there is always a queue 😁

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Мария Амин

Level 7 Local Expert

I really liked the service, they explained everything politely, quickly and affordably.

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Эльмира Ико

Level 8 Local Expert

A good center. It's not the first time I've bought a phone there, the service is always top-notch. They will advise you, help you choose, and you can even arrange it in installments.

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Татьяна Татьяна

Level 5 Local Expert

The salon is cozy, it is convenient that the issue of communication and telephone can be resolved on the spot. They helped with changing the SIM card and restoring the Internet.

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Асылбек Исаев

Level 6 Local Expert

Good staff. We were served competently without unnecessary questions. There is little queue.

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Галимжан Б.

Level 11 Local Expert

This applies not only to KCELL, but also to other mobile operators! Exorbitant tariffs prices are constantly rising and the quality leaves much to be desired, although every time he writes that for modernization, for improvement, in order to install new towers, you are already rich, you have a lot of money, your managers, who work in your company, receive at least 500,000 tenge and tokens take even more money, people just don't bother anymore and At this time, monopolistic mobile operators are finishing off with an increase in tariffs and are automatically transferred without approval, but the tariff is higher for us. Where is your conscience? (((( UNFORTUNATELY, YOU DON'T HAVE IT

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Yerzhan SM

Level 12 Local Expert

Previously, kcell was one of the best, the connection and Internet were good, stable and of high quality. They've gone bad lately.

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Санам Алиханова

Level 4 Local Expert

Terrible , it takes 2 operators a long time to serve the entire department

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Баха Оспан

Level 2 Local Expert

It's very sad.

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Андрей Агапов

Level 12 Local Expert

After 18.00, there are no people who can solve the issue.

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АКИМ ЖАЛАЛОВ

Level 16 Local Expert

Good specialists

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Александр Денисов

Level 20 Local Expert

It reminded me very much of the PSC(

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Михаил

Level 24 Local Expert

Queue. There are not enough staff. Although those who are there are trying.

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Луни

Level 17 Local Expert

The service is very slow, but overall not bad

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Ербол Шакенов

Level 12 Local Expert

There is no consultant

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Рустам Н.

Level 9 Local Expert

We issued an e-sim. Fast, clear

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Сергей Алексеев

Level 13 Local Expert

There are a lot of people and apparently the staff gets tired of it

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Павел Берковский

Level 28 Local Expert

Good staff, everything is great

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Максим Аниченко

Level 8 Local Expert

A comfortable salon, I received the necessary service, I am satisfied with everything.

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Анвар Юсупбеков

Level 5 Local Expert

Good employees. Quickly served.

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Артем Дробышев

Level 2 Local Expert

There is an electronic queue, but it is useless.

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Арман Досанов

Level 9 Local Expert

Thank you

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Нурлан Бекишев

Level 5 Local Expert

I liked the girl operator! Everything is convenient, fast, resourcefully explained

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proHiFi

Level 13 Local Expert

I liked it, there is air conditioning, but for some reason 2/3 of the windows are serviced without staff.

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Altyn goldi

Level 18 Local Expert

It used to be convenient now I don 't know 🤷♀️

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Bauyr

Level 5 Local Expert

Excellent service, favorable rates.

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Рауан Р

Level 4 Local Expert

Managers don't know all the problems...

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Илья Карасев

Level 7 Local Expert

Polite staff

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Евгений Григорьев

Level 10 Local Expert

The staff is very good

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Alexey S

Level 8 Local Expert

Convenient location

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Евгения Стоногина

Level 7 Local Expert

Everything is great

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Kcell

53 reviews