I haven't seen a worse agency yet, people just take money and don't answer for anything, professional aptitude is at zero, Rudeness is the specialty of this agency, they are interested in you only until you paid the money, then everything is sad, Valeria's employee is not customer-oriented, it feels like a person got here by accident, flew to Egypt via Moscow, we faced flight cancellation, there were other problems, contacting this desk did not receive any answers to our questions, some excuses, I also want to note that no one provided the offer book, referring to the fact that they were supposedly in another city!!!
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3
Екатерина Тышкевич
Level 3 Local Expert
January 19, 2024
Good afternoon. I went on a Unique Italy tour from January 2 to January 7, visiting different cities. The organization of work and visa support is good. The program is compact, rich and very interesting, we watched a lot, despite some difficulties with the weather. I really liked the accompanying Alexander Kolomytsev: he helped tourists at all stages: organized meals, free time, helped with shopping in the store, and at the end of the program he made us a surprise. I recommend the company KELION-TRAVEL and the accompanying Alexander to cooperate
Natalia, the company's manager, was constantly interested in submitting documents, how the trip was going and its results. Thanks