I put 4 because initially there were problems that are described below. But after leaving a review on the site, the manager contacted and all these issues were promptly resolved, his work was excellent, but still a slight residue remained.
---
As it turned out, the insurance agent did not include the protective film in the contract, despite the fact that the contract was concluded at the dealership when buying a car.
It turned out after several visits to the office for registration of an insurance case.
They said it was their own fault: you have to watch what you sign.
The service is low: specialists cannot communicate with each other - you send the same thing several times to different ones.
My wife has a different surname in the driver's license - the fact that this is a problem also turned out on the 3rd day.
See original · Русский
Show business's response
vladik-l v.
Level 4 Local Expert
December 2, 2024
I applied for the first time. Acute pain in the neck. They were sent to a medical institution. The time of the visit is 17.30, the doctor called at 17.50. let's omit the nuances of the blockade. Referral for an MRI scan. Kizhevatova 60/4 ...this service was not provided at this address, traveling between buildings and communicating with local staff, I got to the right building on the fourth attempt (the number is not the one that was indicated in the notification) It was Saturday. On Monday afternoon, Viber received the MRI results, wrote again to the bot. And silence until Thursday. I called the indicated emergency numbers. As it turned out, they do not make live communication and recording by phone to specialists, and record it in another place. The institution cannot....read the contract. On the arguments for maintenance in the designated medical facility, they do not concern her.....either at the appointed time or are treated at your own expense....Question.....why then engage in some kind of intermediary actions....with that attitude???? After a course of treatment at the proposed medical institution (I threw money away injections...medical products...) the symptoms remained the same. At the same time, it is virtually impossible to sleep at night from neck pain...I am obliged, again, to turn to an incomprehensible institution for help. Now I've only read reviews about him on the Internet. I applied urgently, the pain was unbearable...and as an addition...I tried to leave the same review on the website of this company...but alas, numbering is a strict thing....and they only skip reviews with a positive rating. During the day, my greed did not appear on their official website. Only laudatory odes....a message has arrived in the mail.....we will forward your complaint to the management....
See original · Русский
1
Show business's response
Иван Тумащик
Level 8 Local Expert
December 10, 2024
The organization is good, but the specialists are not very good. Customer orientation is weak. They often tell the wrong thing, then no apologies, nothing, go to the legal plane - we don't owe you anything. So for payments - when making a contract - we pay within a few days - in fact - we paid compensation on the last day two weeks later. Customer data is entered incorrectly - they do not apologize or comment on their mistakes. I don't know how others work, but I don't want to work with these anymore.