When we first opened, everything was fine, and the fast serve, and the number, and neat. But at the moment, it's the opposite. We went with my family on the weekend, there is nowhere to sit, all the chairs and tables are dirty. The order was made, the waiting time is 40 minutes. Fast food is fast food, 5-10 minutes. there should be a waiting time, not 40. That's not all, the child wanted to go to the toilet. We went in and got a shock, from the smell and dirt. Well, when we waited for the order, I decided to look in and there was not enough burger alone, and the portions of potatoes are just tiny, I have never seen them anywhere. The establishment has deteriorated very much.
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Teja Raju
Level 2 Local Expert
July 20
good afternoon. today I ordered from your branch in Gomel on Sovetskaya Street. The problem is that I ordered 1 duet from the chef, 1 onion rings and 1 small fries. But the problem is that your people didn't give me French fries. When I got home, I saw that there were no French fries in my order. This is not the first time I have encountered this problem in this branch, I have already complained about this problem on the Instagram page. so please check the order number 466 that I ordered on 07/19/2024, time 22:26. So, I went to ask them for an invoice again to file a complaint and send a letter to the court consumer affairs and the Economic Court in Minsk. But unfortunately, they didn't give me an invoice for my order. You can check your surveillance cameras in the kitchen and you will see that they missed the item in my order. It's not a question of money for me. It's like cheating a customer on the part of your famous KFC. If you do this for 10 clients a day, you can imagine how much money you took for free.
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Ашот Мята
Level 2 Local Expert
June 27
Great place 👍 Special thanks to the cashier Ekaterina. When I got confused about the choice of dish, she kindly helped and advised me what was better to take. Everything is very tasty, you are well done
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Джуха
Level 2 Local Expert
April 29
Very pleasant service, very tasty items. We go with friends and often take a duet basket, wings and burgers. Everything is always delicious.We've been going there for years, so I know what I recommend. I highly recommend it
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Александр Бендер - Врублевский
Level 15 Local Expert
September 24
The order board is not working, everyone is shouting
Orders are made for a very long time, I waited for mine for 23 minutes, although people who ordered after me received their orders earlier and they were no less than mine
After the comment, I received my order.
And this is not only happening now, the same situation was on my last visit a couple of months ago
They charge money for so-so food, but they can't fix something or measure it
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Ярослав Зорин
Level 5 Local Expert
April 12
I just stopped by, ordered 3 Twists for my parents, in less than a minute the girl gave me cold Twists, I was outraged, said that this should not be done, this is when they cooked at all, she took and put it in the microwave for 30 seconds and gave it away, I was shocked, at the checkout I also waited for the cashier for 10 minutes, at home I opened the order and was shocked again, from the fact that the Twists were 5th fresh, I just gave 30 rubles, this is not the KFS, but the village canteen, and the order was thrown cold like cattle, and I just threw these Twists into the trash, I know for sure that I did not put my foot there, although I live in the next house, I will also advise my loved ones, it is better to have fresh pizza than cold, not fresh Twists in this KFS
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Show business's response
Александр П.
Level 5 Local Expert
August 19
It's a great place. There are almost no queues, orders are prepared quickly, pleasant music, clean room, polite staff. Everything was delicious.
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Ольга Б.
Level 8 Local Expert
May 26
We waited for the order for 50 minutes, there is no organization and clarity of actions among the employees. The burger and twister got cold, and the drinks got hot, because they lay on the tray for a long time until the wings were cooked. The order board is not used, 10 minutes after the order was placed, it showed that the order was ready, but it was not so, we had to wait a long time. The food is delicious
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Егор Коваленко
Level 13 Local Expert
September 22
Excellent location on the central street of the city
There are self-service terminals
In summer, you can sit at a table outside
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Yaroslava Kovaliova
Level 3 Local Expert
March 28
We love kfc very much, I order regularly, but from Khataevich. Today I was walking past the branch on Sovetskaya Street, I decided to take home with me for the evening. Thinking about what a delicious evening it would be, I did not look at the order on the spot. What a disappointment it was at home. The potatoes are soft and not tasty, as if they are empty inside. She looks like she's been lying there for a very long time. While I was waiting for the order (for a second half an hour, when there was no blockage), I watched the kitchen. They barely put potatoes on, they didn't even report to the top. Employees work without gloves, wiping their hands all in a row and then touching and tighter potatoes and rolls all, all, all. I ordered a rice bowl for myself. I open the package - a lot of meat (at least thanks for that) and one spoonful of rice at the bottom. I even measured it with a spoon, not even a tablespoon, but a teaspoon of rice, stuffed all over the bottom. Vegetables in rice - 2 pieces of carrots, 3 corn and 1 pea. Cool) Only the burgers are delicious. The Coke was not topped up, there was a little more than half a glass.
But it used to be great on the Soviet side.
Delivery from Khataevich is generally a fire, there is always a lot, tasty, fast and there is enough of everything.
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Show business's response
Лариса Нечаева
Level 13 Local Expert
July 13
I don't like this fast food chain. The quality of the food does not correspond to its cost. The portions are small and the packaging is nondescript. I do not recommend visiting. It is better for this money to go to a cafe and eat healthy food.
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Светлана
Level 2 Local Expert
September 4
Expensive, for,, a piece of,, potatoes (are there any potatoes?) and onion (ha ha) rings - 20p!!! And all this is in cardboard boxes, such that dogs can eat from them. The main question for the management of the KFS is why the color of the packaging is red and white, reminiscent of the BCHB colors. It smacks of escapism! Lower the prices!
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Кристина
Level 3 Local Expert
June 5
Very long service (although there were few people in the cafe). The workers are moving slowly. The cocktail was not included in the order. The potatoes were undercooked and there were few of them (there are more portions in other KFC cafes). The toilet was not cleaned and smelled very bad (it was obvious that it had not been cleaned for a long time).
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Максим Данильчук
Level 3 Local Expert
February 12
I visit this institution regularly and that's what I want to say:
The staff is kind and positive
The service is at the highest level, disputable situations of the manager are solved quickly and efficiently
In general, I want to return to this institution again and again, deservedly 5 stars.
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Дмитрий Dmitry
Level 18 Local Expert
July 30
It's terrible, it's stuffy inside in the summer, the air conditioners don't work, the tables outside are dirty and covered in crumbs. The staff consists of teenagers aged 17-18. The waiting time for the order is 40 minutes. The order readiness monitor does not work, it is not possible to find out anything, the staff runs around and asks to wait.
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Александр М.
Level 4 Local Expert
June 29
I made an order through a courier yesterday. I have no questions for the courier, I arrived quickly. I bought it at 22:40+-
French fries - rubber, tasteless, without salt
Burgers are warm, which is at least something of a plus
I am happy with only two burgers out of 3 and the water that was brought to me
Potatoes ruined the mood
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Марина Гриб
Level 6 Local Expert
July 10
We made an order. Burgers 4 pcs, French fries 2 pcs, spicy chicken. As a result, the chicken comes across either spicy or not. In burgers, the strips are dry and hard, it feels like they've been lying for a long time. The French fries are dry, not the first freshness. We often visit establishments in Gomel, but after today we will not take more on Sovetskaya street
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Виталий Асадчий
Level 8 Local Expert
June 30
A little annoying is the habit of employees to remove the order number from the tableau when the order is not ready yet. I think they just have some deadlines that they can't invest in. Well, the price is high, normal stocks are rare.
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Qwadrilix BG
Level 4 Local Expert
July 16
Cool, but there is a minus. I didn't order cheese at the boxmaster, but I saw a little bit of cheese sauce. Apparently they were trying to put cheese in. And the employees' "respect" for me was not very good. But overall it's cool.
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Наталья С.
Level 2 Local Expert
July 29
Disgusting service. The terminals did not work for card payments. We didn't get everything in the order. When we were there, the man tried to find his order, he was simply lost and asked what was there, but he did not know because the children ordered. In general, it's a complete mess.
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FieldShin
Level 9 Local Expert
July 31
Prices are the same as in Russia, but the portions seem to be smaller. The breaded potatoes were brought, it even became funny. In the Russian Federation, you have a huge portion for about 150 rubles, and in the KFS of Belarus they brought 4 potatoes and a little sauce. Otherwise, it's cool, but the same as ours
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Евгений Линник
Level 8 Local Expert
June 11
A good place, especially the girl Marina works there, looks after the order, is polite, cultured, will always help
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Юлия Ш.
Level 7 Local Expert
August 17
The order was waited for a long time, but it would be better not to wait, because the quality of the food is disgusting! The strips are over-dried and over-salted, it is impossible to eat. The legs are also over-salted and in burnt breadcrumbs. French fries are tasteless and rubbery. The coffee is disgusting. I didn't like anything!!!
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Ольга Иванова
Level 2 Local Expert
September 12
KFC in Gomel on Sovetskaya Street is just terrible!!!We were idle at the checkout for 20 minutes, the cashier was not there, they rang the call button several times to no avail.The order was taken by a combo for 3x, when the child opened it, they found that there were no onion rings and no French fries either!
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Леной Александр
Level 6 Local Expert
August 13
Always on top
Orders are made quite quickly
The staff is good, there are enough places to sit
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Юрий Р
Level 3 Local Expert
January 28
The establishment is located in the city center and must meet the highest requirements. in fact, it is below the estimated level. we went under closure.. we waited for the order for about 25 minutes .. we sit ..., the relationship to the orders is 0, until the official said that we were closing.. no attention is paid to the customers..after that, we went to the pick-up counter and took the order with a little expectation, it turned out that there was not enough coffee (according to the receipt)... cheated or steamed up in a day, I don't know...
the impression is so-so... It's too weak for an institution with such a franchise...
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Show business's response
Макс Росташанский
Level 7 Local Expert
September 22
Cold cheeseburgers with a dried bun .also, twisters have already "gone wild" of course, it is clear that this is a fast food restaurant, but it is extremely unpleasant after visiting this point of the network
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Дарья
Level 6 Local Expert
June 6
In general, everything is not bad - an ordinary fast food restaurant.
Except for one thing.
It is too expensive to collect orders, even if there are not many people..
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Александр Иванин
Level 5 Local Expert
August 19
KFC is much better on Khataevich Street, here only a couple of people from the staff are well done. The waiting time is 2 times longer than the stated time. The confusion with the issuance of orders.
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Надежда К.
Level 3 Local Expert
February 16
Awful. The strips in the set were clearly not freshly cooked, but heated, because the meat was very dry. After 10 minutes of eating, a severe allergic reaction began, and the throat began to swell. The leftovers were thrown into the trash by me, and after that I waited another 40 minutes for the antihistamine to take effect on a severe panic. It was the first time I encountered this, although I visited KFC establishments in different cities. And such a severe food allergy is the first time. In this regard, I have huge doubts about the quality of the products in this institution. I strongly do not recommend this institution.
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Show business's response
Матвей Малязин
Level 3 Local Expert
June 29
I sometimes go to KFC, but everything here is not very good, the potatoes and nuggets were overcooked, the potatoes smelled of old butter, the tables are dirty, there are no trays, they won't come here anymore.
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женя Дешкевич
Level 7 Local Expert
December 15, 2023
the place is clean and tidy, the food is good, there are few people and quite pleasant music, they do not make mistakes with orders. the toilet is cleaned, sometimes there are moments with high workload
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Dead Leader
Level 4 Local Expert
November 11, 2023
I visited this institution the other day, completely disappointed, left my comments in the complaint book and found it useful to write more here.
Complete complete unsanitary conditions workers touch themselves with their hands after which they cook rolls and cough into a dish.
The workers on the issue are in dirty uniforms.
The employee, instead of wiping the trays, just knocked on the table to knock down the crumbs, did not help. They ate from dirty trays, with frozen sauces as a bonus, "buy ketchup and finish the cheese from the tray." The hall is dirty, the tables are dirty, there are cobwebs on every corner.
According to the food, the potatoes are cold, too salty. It feels like she's been lying there for centuries.
Roll with all the stuffing at the very bottom, dry.
Issuing orders - just put the order together with everyone else and then sort it out as you want.
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Show business's response
Елизавета Р.
Level 3 Local Expert
March 3
We went to have a snack after the cinema. There was no queue. There are a lot of empty tables. Polite and fast service. We had a good time and rested.
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Владислав Макарский
Level 5 Local Expert
March 11
The food is delicious, as in all KFS in Belarus. The staff was kind and helped to make the order. We did everything quickly. We made an order in 3 minutes, even though I took a family combo
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Наталья
Level 5 Local Expert
May 26
If it were possible to put a minus, it would be minus five
How can you wait 10 minutes for three cocktails((((
Absolutely not professional and not customer-oriented
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Марина Д.
Level 2 Local Expert
October 27, 2023
It's terrible, it started with the fact that the terminal did not issue a check, to the question "where is the check?" The answer is fine "what is your number?...preparing" then there was more than 40 minutes of waiting, which is not very comfortable with a small child, but that's okay, (because there is a catastrophic shortage of staff, 2 people worked at most, and then in turn, and this at full load on Friday evening), the numbers were first displayed on the electronic scoreboard, then disappeared altogether, at the request I didn't have time to wait, the girl at the distribution just threw a bag with a face as if they asked for something beyond her capabilities ..... Well, finally the potatoes turned out to be bitter as with a taste of iodine. In general, the impressions are terrible, not a foot there anymore!
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Show business's response
KyZmAO
Level 6 Local Expert
October 27, 2023
Great place, I ate very tasty. The prices are really high and bite, but to eat once is the best thing. My order was made for more than 30 minutes, but it was in the evening and when there were a lot of visitors
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Алина
Level 4 Local Expert
June 29
Everything was overcooked, there were really no vegetables in the burger. The potatoes are not tasty, as if they are 100 years old. Only my stomach hurts (It's better to go to the dining room.
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Александр Молчанов
Level 2 Local Expert
July 19
Burgers are collected and packed carelessly, when you take them out of paper they fall apart. French fries are not salty from the word at all. Long wait for an order
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Kicker PRO
Level 7 Local Expert
May 23, 2023
Место сказка, еда рай, лучший " ресторан " нашего города). Каждый месяц новые купоны и акции, чистые помещения, быстрое обслуживание. Есть доставка от яндекс. Вообщем очень рекомендую, увидемся на месте 🤗
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Людмила Галкина
Level 9 Local Expert
October 28, 2023
It's terrible not to say anything!!There were 27.10.2023 years.The terminal did not issue a receipt, the question was answered that the paper was out; Fortunately, they remembered the order number, then the order issuance screen did not light up, it was not visible which orders were being prepared, which were on the way, in short, you do not know what kind of world you are in, how many people are in front of you.About the voiceover, that such and such an order number is ready - I'm generally silent - it just doesn't EXIST!!People are crowding in line in front of the delivery window without even being able to sit down!But the most important thing is that the fast food restaurant made an order for 40 minutes!!!.I just wanted to leave, but 50 rubles was a pity, because there is not even a receipt.As a result, half of the order was thrown away, the French fries stank of iodine, the cola was already without gas, it is not known where and how long it stood.In general, not a foot here!
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Show business's response
Олег Юрков
Level 6 Local Expert
August 18
The quality is not up to par.queues and an improperly prepared dish.I have something to compare it with.I work in Moscow and often go to such an institution.
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Тимур Сергеевич
Level 5 Local Expert
February 19
4 stars purely from the boxes for the wings promotion.
It used to be tastier, burgers, French fries, it's better to go to Burger King. But if you want wings, legs, then this is definitely here!
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Алина Войтеховская
Level 2 Local Expert
November 19, 2023
Dissatisfied. The service is terrible. They took an order at a kiosk, but did not issue a receipt. I went to take a place, after some time I went to the point to pick up the order. There was no one, so I looked at the order number in the receipt. I saw that it was mine, so I took it away. After a minute I saw that the order was not complete. I went to figure out what they give out:"You have taken the order, so you are left without what you did not have time to do." According to the law on consumer protection, they were obliged to give out what they paid for (and again, I will return that the kiosk did not issue a receipt).
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Show business's response
Сергей Матеевский
Level 2 Local Expert
February 27
Delicious food, clean room, polite and smiling staff. Despite the large flow of people, they try to issue orders quickly enough.
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Усова Татьяна
Level 16 Local Expert
May 21
the place where teenagers gather, so it's not very clean in the evening, and since everything is like in all kfs
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Дарья
Level 2 Local Expert
January 21
It was 20.01.2024. It's just terrible. The order numbers are not displayed on the scoreboard, which is very inconvenient. Orders were placed ready on the table, some order numbers were called, some were not. The fries were terrible... It's stale and dark. The bun in the burger tasted of mold. I thought it was my imagination, but my husband voiced my guesses. I came across pieces of rotten tomato.
A complete disappointment.
This is the first such KFC restaurant that we have visited.
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Аля Ло
Level 23 Local Expert
December 13, 2023
A fast food-based establishment. The place is clean and tidy. Food is for everyone's preference. I eat from hunting) rarely. Waiting for an order depends on the queue.
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Сергей Рожков
Level 3 Local Expert
June 30
Good evening! I was at your place yesterday, what kind of lawlessness is going on there. There is no cashier at the cash register, it stood for 15 minutes, the result is that no one came out. Thanks!!