Today, on 19.08, at 22 Moskovskaya street, I was refused access to the toilet (the child is 8 years old) saying that only visitors are given keys. After buying tea, the manager Alexey or Anton (I don't remember) gave the keys (as if rolling them around the counter), counting the change in small change and a not very friendly smile. When we went to the toilet, we saw the following, so if you only give keys to customers, check the toilet more often

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метлицкий п.

Level 4 Local Expert

Yesterday I placed an order on the website,442668 order id ,the money was debited and the order was canceled, the operator Tatiana said that the order was canceled due to a technical error and the funds should be returned within 14 days, to the question "Why is it the fault of the restaurant that I did not receive either my order or my money?" The operator offered to read the refund rules which , of course , did not mention anything about technical errors , and very persistently offered to end the call . Customer orientation is zero Of course, I will not repeat orders in case of an error, as indicated on the website, and I do not advise you, because you will be left without food and money. Thank you for a good evening with the child. I advise you to read the current legislation on the refund of funds and responsibility for the use of other people's funds.

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Иван Попов

Level 2 Local Expert

We resolved all issues promptly and clearly. There is a good well-established service of a modern company.

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