Service - 0/10.
I ordered a table - they brought it to me in disassembled form (why do I need a disassembled table as a consumer? It's like if I was a house, and they brought me bricks and told me to build it myself). Naturally, this is not Ikea - and without a drill and screws, you will not assemble it.
I left a request to call the master - the request disappeared somewhere and disappeared. I've been sitting for a week now - and I have a disassembled table in my apartment lying stupidly.
The service level is over 300. Disgusting business conduct, they don't care about the consumer.
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Egor
Level 2 Local Expert
February 6
A huge selection of chairs, good work of consultants and support on all issues, I recommend it)
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Виталий Струневский
Level 3 Local Expert
February 20
A huge store with lots of chairs and armchairs. Literate and courteous staff
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Павел Лабазников
Level 13 Local Expert
August 26, 2023
The choice is huge, there is an opportunity to look at everything, feel it, pick it up for your budget. The staff is competent, if necessary, they will consult, if not necessary, they will not be imposed. If you can't decide what you need, then this place is a must-visit. Of the cons: it is not very convenient to get there by public transport, the escalator does not work, in summer it is very hot and stuffy indoors, for some positions the prices in the cabin are higher than the prices on a well-known online platform (and from their own store).
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Татьяна Дикая
Level 3 Local Expert
February 27
Everything is fine! The product fully matches the description! Fast, easy and high-quality!
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383974 Петрашевич
Level 2 Local Expert
September 23, 2024
I do not recommend this store. The service is just at zero.We ordered a computer chair for the child's birthday in this salon. They promised free shipping, free assembly and a discount on your birthday. As a result, we never got the chair. The child's birthday is ruined. I have never seen such incompetence .This unfortunate salon does not deserve even one star.
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Kristina K.
Level 2 Local Expert
December 18, 2024
We ordered two ottomans "Vitaly" 03.10 with a non-standard size (a large sleeping place). They promised to do it in 1-1.5 months, for a total of almost 40 banking days (a couple of days before the end of the contract).
The application was for a non-standard size, a standard one arrived. We negotiated for unloading and lifting by movers, as a result, we were brought on a day off, without movers. They called to clarify all the nuances, but the manager, not wanting to understand the situation, immediately redirected to the administration.
Bottom line: we waited longer than the agreed period, and the wrong thing arrived. In the end, the difference was returned due to the size (non-standard was naturally more expensive).
We decided to talk about getting a discount on the interior chair (as part of moral compensation). They agreed and on 04.12 promised to drop proposals for interior chairs. But 2 weeks have passed and there has been no feedback.
Disgusting service and the work of managers.
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Екатерина Драница
Level 9 Local Expert
April 29, 2024
We bought a chair there, we were very satisfied with the service and purchase.
I am very grateful to the consultant Mila, she helped solve our problem, it is a pleasure to return to such employees. Thanks
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Анна Л
Level 2 Local Expert
July 5, 2024
I ordered a dining table and chairs. A few days after placing the order, they called and said that there were no selected chairs, there was a recalculation, you need to choose others. Then, on the day of delivery, only the table was brought, the chairs were "forgotten". When examining the table, scratches were found on the legs, they started calling the managers, but someone had a day off, someone was on vacation, they spent a lot of time. As a result, it was agreed that the chairs would be delivered in a day, and the table would be replaced with a new one. And here the epic began with the postponement of the delivery dates of the new table, with the inability to export this (only for a fee) and my endless calls to the manager to find out the status of the order (they did not call me and simply ignored the agreed deadlines, when I called back after the appointed date, it took several of my calls to still find out the new intended the date of delivery). Two months later, a replacement table was brought to us, we opened the box and ... its legs were scratched too! After calling the manager, the second table was taken away, the first one was still left with us and told to come to the office with a guarantee. As a result, we received a refund and were offered to "look at other models" without even apologizing for the whole situation.
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Дима Кожич
Level 8 Local Expert
February 16
Naming does not correspond to the implementation of performed services. The table was defective and there was no feedback to fix the problem. I do not recommend this company.
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Екатерина
Level 7 Local Expert
April 9
A great store, a consultant quickly helped to choose the right chair for work.
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Роман Т.
Level 2 Local Expert
October 25, 2024
There is a lot of choice. Contact Vladislav's manager, he will solve all your questions and problems if they arise, quickly and efficiently.
Minus a star for the work of the service desk.
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Sanuol 👾.
Level 3 Local Expert
March 12, 2024
To be honest, I was shocked when I arrived at this salon!you can wander around here all day without the help of a specialist)a huge salon where it feels like all the chairs in the world😁
I bought a chair from this organization, now I've got a table!I am satisfied with the purchase, it was delivered at a convenient time for me and assembled on site!I was satisfied with the service in the salon and at home!I recommend the salon to all my friends who are thinking about buying a chair)
I would like to say a big thank you to Maxim the specialist!It seems that this person knows everything about these tables and chairs (of which there are many)
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Дмитрий Рак
Level 11 Local Expert
January 2
I ordered a chair for a legal entity. They brought the wrong one, they asked for money separately for the assembly. As a result, the bar stool came out for a pretty penny and for a sooo long time.
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Archangelalex
Level 7 Local Expert
January 5
The store is not bad, the consultants are polite, but 4 stars because the consultant gave me the wrong gas lift class, and they didn't report 1 screw to the chair.
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Алексей Цвикевич
Level 4 Local Expert
May 23, 2024
Of course, the main advantage is a huge assortment, the opportunity to see, touch, sit and compare everything! And make the right choice. Well done. Keep it up !
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Віталь
Level 4 Local Expert
March 20
I ordered a table through Onliner. It was delivered free of charge the next day. I recommend a great store!
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Alex Dedulia
Level 2 Local Expert
April 10
I bought a PC chair with delivery, everything arrived on time and in good condition, the courier called in advance, you can order.
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Вадим Т.
Level 4 Local Expert
September 18, 2024
After I started to "run into" the warranty repair service, the master found time very quickly and everything was quickly arrived and repaired) We can say that the company is customer-oriented, as a result, I liked everything, they communicated with me politely, they fulfilled their repair obligations!
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Ольга Хоменок
Level 12 Local Expert
August 8, 2023
A salon with a huge number of armchairs and chairs. The sellers are polite.
I came to buy for myself to work at the computer and as much as my husband and I were surprised that the chairs are a very individual product.
I chose a fairly budget armchair with polyurethane wheels that do not scratch the floor and also a rocking chair.
In fact, after 2 days of work, my back and the lower one feel very good.
It is difficult to assemble, so it is better to order it as an additional service. Which is the only downside.
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Андрей Б.
Level 8 Local Expert
January 31
we bought chairs and a table here, we are very satisfied, they were delivered quickly outside the city for free
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Павел К.
Level 4 Local Expert
November 2, 2024
We bought a chair. We assembled it ourselves, but he himself had a defect (a crooked back), contacted the manager, described the essence of the problem. Representatives arrived the next day, assessed the marriage and took it away. The next day, the assembled one was brought, just as new and smooth. Service for 10/10
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Владимир Батурин
Level 9 Local Expert
May 21
Great store, lots of samples, you can sit on everything.
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Bazzzinga
Level 12 Local Expert
March 14, 2024
I think it's the largest armchair store in Belarus. Almost all brands are represented. It helps a lot that you can try on a chair before buying, and not take a pig in a poke. + there is a function for ordering furniture. I ordered a computer table for myself and for my size. The price tag is clearly lower than the others.
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оксана б.
Level 4 Local Expert
January 10
I liked everything, from the order to the delivery.Pleasant staff, courteous service!
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Владимир Н.
Level 3 Local Expert
November 16, 2024
I ordered a gaming chair and assembly, the chair arrived at the agreed time and day, there are no complaints about the assembly and quality, everything is intact and working properly
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Nick
Level 15 Local Expert
March 11
I don't recommend it. When ordering, a production period of 20 days was stipulated. Two months have already passed and the order is still in production.
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Елена К.
Level 4 Local Expert
November 17, 2022
It all started very well. A pleasant store with a good selection in the city of Vitebsk. Good staff, friendly, everything was suggested and shown. Only the most pleasant impressions remained from the store itself. But then the most interesting thing began, about a week after the chair was bought, the backrest broke. I called the store, the master came and looked at it. He said that the back was broken and that it was a marriage because you can't break it on your own. He wrote the act for the replacement himself, it was for the replacement and said that they usually quickly bring new ones in about a week. I'm waiting. It's been a week without a single call. I called the store again and was told to call the service center, because they have nothing to do with the service center and gave me a number. I called, they didn't give me any specific information, they said that they were bringing chairs from repairs on the weekend and they didn't bring my chair. Another week has passed, I call and ask, again there is no specific information, I asked what they are doing with it, they are repairing it or it will be new. In response, I heard that we do not know and as soon as the supplier contacts them, they will find out what they were doing specifically. And so a month has passed, I wanted to find out several times what exactly is being done with the chair, is it being repaired or will it be new, since the REPLACEMENT is specifically written in the act. As a result, they send me an SMS saying that the case was controversial, but since they were loyal, they did everything under warranty. It's just ridiculous how you could break something in a week of sitting, especially when the master came to us and said that this was a marriage specifically. DISGUSTING service, just disgusting. There are no complaints about the store where they bought, the girls did well and the delivery was organized quickly. At the time of writing the review, the chairs had not yet been delivered to us. We should have already agreed on delivery. It's a pity that the service left such a bad impression.
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Наталья
Level 7 Local Expert
January 24, 2024
The salon is excellent on the 1st and 2nd floor. We haven't bypassed everything. A huge selection of furniture for the home: tables, armchairs, chairs and much more. There is a huge selection of tables, we were looking for sliding ones, there are a lot of them here. They accept individual orders in the required sizes. The prices are affordable. The building has an elevator. Barrier-free environment.
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Александр
Level 10 Local Expert
October 18, 2023
A large selection of chairs and furniture. But it all depends on the specialist who will work with you. At the first contact, the impressions were excellent: a high level of customer service and professionalism of the seller. For the second time, the impressions were spoiled by outright deception (they asked for a chair from the warehouse, and shipped it from the exposition) and the "vparivanie" of the girl at the checkout
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Европаркет
Level 3 Local Expert
May 29, 2024
I visited the salon, chose it myself, picked it up myself, then I got to the manager Anna at tg, she was happy to help me with technical information, answered all my questions / requests, as a result, I bought a chair, I am very satisfied. Thanks to Anna for her patience in my selectivity and meticulousness. Everything worked out the way I wanted it to. Thanks for the chair.
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Ed V.
Level 2 Local Expert
February 27, 2024
I am categorically not satisfied with this company. I ordered a loft table, a bedside table and two good armchairs (each 1200 rubles +). There are no complaints about the table and bedside table. The assembly of the chairs is disgusting, considering that you pay extra for it. One chair was assembled incorrectly, the next day they arrived, they changed it to an already assembled chair, at least something, and the second chair after assembly wobbles left and right, they refuse to fix it, they ask to buy a part and wait 5 weeks. It is better to contact another store when choosing office furniture.
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Оксана
Level 2 Local Expert
July 15, 2024
Disgusting service
We ordered 4 chairs and paid for them. Before the delivery itself, we found out that only 3 would arrive. We are waiting for information about the latter for the second week... I call, they promise that the manager will clarify and call back, but no one calls back. Then the story repeats itself ...
the feeling that all customer orientation ends at the moment of payment
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Rustam Sultansoy
Level 7 Local Expert
March 3, 2024
I called and found out if there was a certain chair in place. At first they tried to sell it without testing, then they sent it to independence 117, saying that it is in the showroom 100% and it will be possible to pick it up right there. I spent 40 minutes on the road in one direction, it turned out there were no chairs in sight and they were all in a distant warehouse. I called again, and they told me that there was probably an error in the program and it was not shown that way. We could not offer any other solutions to the situation. In general, if your time is valuable to you, then contact any other stores, perhaps they treat someone else's time with more value.
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Костя Малец
Level 8 Local Expert
October 2, 2023
A store with a large selection of goods, good and polite service. The product is of good quality and with a guarantee, discounts and promotions are available.
Of the minuses, warranty service does not work on weekends, and working hours end early on weekdays
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Максим
Level 11 Local Expert
July 20, 2024
There is nowhere else to have such a big choice. The consultants helped with the choice. Huge respect and respect to the guys. Keep it up, I'll keep coming here.
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Анастасия
Level 10 Local Expert
October 29, 2023
The choice is huge, but the models are monotonous, very few models are presented not in black, it was not possible to pick up for the house, gaming chairs on the contrary are so flashy designs that it would be better if they were just black. The consultant tried to help as much as he could. I was upset that there is not even a cooler with water for visitors, and after all, going to choose the most comfortable option for yourself out of 1000 similar chairs to each other, you can spend a lot of time in the hall.
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Владимир
Level 5 Local Expert
February 12, 2024
I bought components for the repair of an office chair here, ordered a master at home. The product is of high quality, when buying, in addition to receipts, they issued warranty cards, explained what needs to be done before installing the replacement part. The staff is polite. There are no comments, I am satisfied with the result, the service is at the proper level. Thank you for your work.
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Сергей Сергеев
Level 11 Local Expert
August 26, 2024
A large selection of office furniture. You can touch, sit and choose what you need. I ordered an office chair for myself, it was brought to order with home delivery. I'm happy with the chair so far.
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Denis Seremov
Level 5 Local Expert
February 23, 2024
A chair was delivered with a lot of backlash, creaking wheels and indelible scuffs on the back. One hundred percent is the same chair I was sitting in in the cabin, the headrest is also loose. For 1650 rubles (I'm already silent about the full cost of 1800) it's just tin... They offered either to wait a week before the delivery of a new one, or to return the chair and take the money. I barely made an appointment for a courier, because there is no car. Fortunately, we managed to return the full amount, including the "assembly service", which did not even smell here.
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АЛЕКСЕЙ
Level 5 Local Expert
October 4, 2024
An ugly attitude towards customers. I ordered a table. It's been 2 weeks. When calling the operator about the order, they said they would call back. You've been waiting for an order for 2 weeks, so you'll be waiting for a callback for two more weeks!
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Evgeny Zaitsev
Level 11 Local Expert
March 24
There is a large selection of chairs and you can feel and buy everything at once.
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Александр Дроздов
Level 3 Local Expert
December 6, 2024
I came to order a coffee table, left a number so that they could call me back if they could do it. So no one reported anything.
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Алексей Ткачёв
Level 5 Local Expert
October 23, 2023
I bought a chair for my son's birthday. I made a mistake, measured by myself. I really liked it, but when I gave it to my son, it was not convenient. I turned to the store , went to a meeting without any reproaches . They changed the chair, the son came this time and chose it himself. Replacement and delivery are free of charge. Thanks to the management for the good and kind sellers . The service is excellent . I recommend.
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DeaDem
Level 10 Local Expert
October 13, 2023
Perhaps this is the largest office furniture store that I have seen.
I chose a table and a chair for myself to work on a PC.
The sellers helped me choose a countertop and a table with a lifting mechanism.
Regarding the chair, it is very important to try out ergonomics with your fifth point, especially if you spend a lot of time sitting.
Before I decided on something, I probably sat on 15 office chairs.
I definitely recommend you to visit.
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Артём Астравцов
Level 4 Local Expert
January 31
Promptly, efficiently, and politely. Respect, that's all
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Maxim Kosharovsky
Level 10 Local Expert
April 27
A huge selection of chairs, professional consultants. I didn't regret buying it.
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Никита
Level 8 Local Expert
October 19, 2024
The manager's job was disgusting. The table was ordered in August, paid for, delivery was scheduled for mid-September, the table was not delivered at the appointed time, they did not even call. I had to call the store myself and find out what the reason was. The girl assured that they would definitely deliver it in two days, if not, they would call. Surprisingly, no one delivered anything and did not call again. Again, I had to ask the manager what the problem was and where the table was lost. Here, for the first time, some adequate information was given that there were delays in production. After two weeks of waiting, there was again no information about when my order would arrive, after I once again called the manager myself, I was told that literally tomorrow the table would be in the store and the day after tomorrow it could be delivered. Hallelujah! The table arrived in mid-October, it was ordered in August, there are no assembly instructions in the kit, there are also questions about the quality of the parts, one of the supports is rusty, fortunately, this is the bottom and it will not be visible. In general, both the 1/10 service and the table itself with nuances
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Владимир
Level 8 Local Expert
January 22
A good selection of chairs and armchairs. The consultants are great
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Андрей
Level 4 Local Expert
June 27, 2024
The work of the sellers is beyond praise. The consultation is wonderful. Selection to the budget. You can sit on each chair and imagine what it would be like to work like that.