Kit

4.3

472 ratings

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Андрей Сергеевич

Level 27 Local Expert

Everything is great, except for one thing, the office is immediately to the right of the gate, I asked the girls to hang a sign or draw an arrow directly on the asphalt and write "The whale IS THERE!!!" The rest left wonderful impressions, and the electronic queue, and the presence of a sofa, and polite not only the girls, but also the movers! They helped load the tires into the car. There was no queue. I asked for charging, the phone was dead, they didn't find it, but it would be a nice bonus while the docks are being processed! As well as the coffee machine, it would also be in the theme! The parking lot is huge! I recommend you to visit and cooperate!

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farik

Level 5 Local Expert

Good afternoon! I want to share my impressions of working with KIT Shopping center. I am delighted with this particular department. Let's start with the office, where the sweetest and kindest specialists work, who will tell you everything and prompt and help. this is very valuable nowadays. For an ignorant person, help is very important, here it is provided willingly and with a smile. Everything is so simple in the warehouse during shipping and receipt that I am surprised at the guys' efficiency. They're just great. They will tell you how best to pack and load a very valuable cargo, there are a lot of services. I got a motorcycle from them, the guys checked everything, opened everything very carefully, took it out themselves, I didn't suffer from anything, and they did it super fast in front of my eyes. Alexey and Dmitry are worthy of special mention, the guys work hard and try their best, it's clear that these guys are in their place and can do a lot! Thank you so much for your work!!!

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Алексей П

Level 3 Local Expert

Extremely mediocre TC, closer to the bad one. The calculation of the cost on the site, it turns out, "is preliminary and indicative" and may increase by one and a half times in the process due to additional services. When making an application on the website, the address of the fence is indicated and the cost is calculated, and then it turns out that the fence from certain areas comes for an additional fee, the need to enter the territory is also for money, open the body and put a box in it is also for money. As a result, it is not entirely clear what is included in the basic version of taking cargo from the address. Cargo tracking is also quite extravagant - if suddenly the cargo did not arrive in time for the originally specified delivery date, it does not matter, it automatically changes on the site the next day, without notifying the recipient at all.

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Дарья Герасимович

Level 13 Local Expert

Good company. As soon as the package arrives, they call and warn you. They tell us about the storage conditions and the possibility of delivery to the address (paid). I was surprised by the decency and customer orientation of the company. Special thanks to the delivery staff, very patient and understanding, I recommend it!!!

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Борис Шулин

Level 3 Local Expert

For a long time of cooperation, I have only had a positive impression! Customer-oriented and experienced staff both in the warehouse and in the office. Shipments come and go quickly, without delay. Transportation prices are also encouraging. I recommend it!

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Юлия Орлова

Level 2 Local Expert

Disgusting attitude towards the client.. we used the services of this company once, the cargo arrived all dented, the pallet was scattered, and the steel parts were scratched....they said they loaded it that way, but it turned out they unloaded it that way.. today we used the service of this company again, the situation is even worse..The cargo has been paid for and delivered..we came to pick up, and the loader at the warehouse tells us 10p to load the pallet)The driver is in shock, we are all in shock..while we were figuring out what the extra is. For example, my driver has 20 rubles of downtime.. The impression of cooperation is completely spoiled.

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Вячеслав С.

Level 26 Local Expert

Excellent transport company , fast delivery , they deliver to the entrance in the Republic of Belarus , reasonable prices, you can pick up the parcel yourself from the warehouse in Minsk Promyshlennaya Lane 12B (2-3 km from MKAD) after customs inspection.Several entrances/exits are located on the second floor of an office building. The staff are friendly and helpful. Logistics specialists call each other and agree on the delivery date. They help to find the parcel when contacting if they have already received it for delivery. Storage is possible , for the first 3 days without payment , and in the future ~ 4.8rubles / day for a parcel of up to 0.5 m3. There are also problematic situations when a parcel can arrive at the warehouse unopened, and, as it turned out, the WHALE is not responsible for this, since they received the cargo from another warehouse already opened (the driver takes a photo / video), and even if the cargo is insured, it will be problematic to receive a refund. Valuable cargoes probably need to be additionally protected and not only by insurance. The company is worthy to use its delivery service again.

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Дмитрий Мороз

Level 6 Local Expert

I don't understand how such companies still work. we sent the order according to approximate parameters, without crates, without prepacking, only their pallet. It is clear that the parameters will change when the cargo is delivered to the warehouse, taking into account the pallet. as a result, the price increases almost 5 times. When asked not to send an order, they reply that they will stop it only upon written request. OK. please do not send it until tomorrow, because it is not possible to ride several times to the other side of the city. they say "no, we won't stop it," in about the same tone as in a chat or on the phone. I'm trying to clarify whether the order will leave before tomorrow morning (the cargo was delivered around 3 p.m.), because usually in such shopping centers the cargo leaves within a week, but no, the cargo is already in the car and cannot be stopped)) you need to wait until he gets to the final destination and returns back, so that in any case either the sender or the recipient gets to pay for the delivery. the attitude is terrible, even if you call the police and let them show you where they loaded and shipped the cargo in half an hour! but even in this case, everything is backed up by a pile of waste paper that needs to be filled so that later it would be impossible to simply take your cargo back.

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Hello Easybox

Level 3 Local Expert

Previously, the certificate assured that they would contact and coordinate the date of delivery to the door additionally. The delivery request was processed on the website, no one contacted me until she started calling and finding out where my cargo was. The logistician did not introduce herself, but the communication was indifferent to the verge of indifference. As a result, delivery in Minsk was offered within 3 days. They took it themselves. But the cargo itself arrived promptly at the terminal. The question is already about the work of the client department in Minsk.

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Test T.

Level 2 Local Expert

A very unreliable company. Delivery dates are constantly shifting: on October 31, the cargo was delivered in Yekaterinburg - on November 6, they reported that the car with my cargo was unloading, on November 8 they were going to pick up the cargo, they said that there was no cargo - the car was at customs inspection, postponed to November 11, and then from November 11 it was postponed to November 12. And such moments arise all the time. It is difficult to get through to the managers in Minsk - they rarely pick up the phone, and if they do, then you need to wait another 5-10 minutes and listen to how they let other clients go. And you won't get any explanations from the cargo managers - "Wait for the call" and they hang up. The prices for transportation are not the smallest, taking into account all the above points.

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Игорь Ратиев

Level 2 Local Expert

I've read a lot of negative reviews here. But I'm giving it 5 stars. Maybe I was lucky. It's all done. as promised. I'm from Minsk. I ordered a package from Altai. And this is 4000 km away from me for a minute. The parcel arrived in Minsk in 2 weeks for 24 rubles. And I also paid 8 rubles for delivery to the door, I am 100% satisfied. In a month I will order another parcel from Altai and apparently I will lean back to the KIT company.

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Таня Г.

Level 3 Local Expert

Good afternoon. On October 31, a parcel was delivered in Moscow for delivery to Minsk. Today is November 11th. The package is located in Moscow. They do not respond to requests for shipping and delivery dates. Managers in Moscow do not have information and cannot contact the warehouse. The order is urgent for me, but 1.5 weeks have already passed, and the parcel has not been sent. Maybe at least through a review I can get information about the timing of shipment and delivery

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Павел

Level 3 Local Expert

I highly do not recommend this company. A man from China poisoned a parcel for me once, but he specified the recipient's name and address incorrectly (we look like the same person to them :)) The error was discovered when the parcel had already arrived in Minsk. In order for me to be able to pick up the parcel, the Chinese and I decided to change the recipient. The man explained the situation to Kit's agent in China and sent my details. The agent assured me that everything would be done in a few days. Nothing was done in a week or a month. We had to be reminded of the problem four more times. In the end, two months later, the recipient was replaced. And of course, during all this time, while the Kit company was making titanic efforts to replace it, it charged itself a storage fee. As a result, when I came to pick up the parcel, they rolled out a bill of 300 rubles (approximately 7,200 Russian rubles) for storage. To my reasonable question: "Why should I pay for your poor administration?" I was told that they would now write to the manager in Moscow to allow him to reduce the fee. I was ready to refuse, but Kit's company is just beautiful - they didn't refuse right away, but took the time to solve the problem. 4 days later, when it dawned on me that I would have to pay for it again, I picked up the parcel without waiting for an answer. In a word, it's a nightmare. There are enough other organizations that work much better. Go there, and let the Kit company learn how to work.

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Анжелика К.

Level 4 Local Expert

Of the good things, I can only mention the relatively low cost of shipping services. We used it twice, we were outraged from the very beginning that they asked to put a signature for the absence of claims even before you actually see your cargo. Like, if anything, you'll come back later... surely you can insist on a preliminary inspection, in which case you would have to trudge to the warehouse, then return to the office, located at a decent distance from each other. Well, this is the first one... Further, the wait for the search for your cargo in the warehouse, judging by my experience and the waiting time in the queue at the warehouse, is always long. They search for a very long time, as if they themselves do not know where they have what lies... At the second receipt, we had to wait in line at the office, although there are not a few reception windows, but not all of them work. In the office, the staff is polite and pleasant, in the warehouse - frozen and angry. Well, the apogee of my personal impressions was the appearance of my box, it contains children's things and toys as a gift from relatives, it left intact, but arrived with a huge rush from above and a little less from the side. Miraculously, nothing fell out, got lost or got dirty. From above, the gap looks like it was deliberately picked and rummaged inside... I didn't have enough time to go to the office to investigate the situation, the children were already tired of waiting in the car, but in general, in my opinion, the situation is quite outrageous.

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Юзеф Городецкий

Level 5 Local Expert

I would like to express my gratitude to Yana Anatolyevna K., an employee of TC Kit company, for the work on cargo clearance and shipment. It was a pleasure to contact Yana Anatolyevna, a very competent and competent employee, provided advice and helped with the paperwork. Thank you very much, thanks to such employees, we will continue to contact this transport company.

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Кристина Черняк

Level 3 Local Expert

I have been ordering through this company and have been planning to work with them for a long time! It takes 2-3 days to arrive from Moscow to Belarus, they will always call or send an SMS about the delivery of the cargo! Although I read a lot of negative reviews, I personally have not encountered this, I can recommend the company (especially the shipping price!)

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Алексей Шамов

Level 2 Local Expert

I am writing a very frank and objective review. I represent a legal entity and our company has been working with KIT Shopping center for many years: we ship hundreds of cargoes through them every month. And everything would be fine: polite staff, always helpful, quick to work and handle shipments, always in touch to resolve issues, such as forwarding, etc. Sometimes there are small things like the fact that the documents for the cargo do not reach the recipient and or the cargo arrives slightly battered. But this is a small percentage and nothing critical except once. And it is this case that shows the true face of the TC KIT company, not the office in Minsk, but the attitude of the company's management and head office towards people. And it was like that. We sent cargo from Minsk to Russia - several places. As a result, the TC lost one place and the cargo did not arrive at the final terminal in full. We ask: is it possible to receive at least that part of the cargo that arrived, and then wait for the lost place - either they will find it, or they will return the compensation (because more than a month has passed since the shipment - the deadline in the LC is constantly being pushed back and there is no end to it, the customer is just on edge). The answer is yes, you can. Well, the customer took the arrived cargo. After a while, we ask - what is there about the lost place - have you found? No. It's been a couple more months. Have you found it? - no. OK, what should I do? Write a claim for the loss of cargo. We have sent a claim. A month later, the response is rejected, and the shipment is received. As received, we were not given one place, and you have it listed in the LC. Whatever, the driver signed the documents on receipt of the cargo when picking up the cargo, no shortage reports were drawn up. But we initially took part of the cargo in order to wait later and pick up the remaining space later. Whatever, there is no shortage report. As a result, they completely stopped communicating with us on this issue at the disposal of the KIT security service! So the compensation was not returned to us, although we pay for cargo insurance in a separate column each time, and for the entire time we paid the insurance amount 100 times more than the cost of the lost seat, the cost of which we wanted to reimburse. And this is the attitude of a loyal customer! Despite this case, we are still working with TC KIT, but there is no longer that trust. I will no longer recommend this company to partners, I will not praise it. The company's policy is never to lose money, even when it is clearly the fault of the shopping center. This must be borne in mind.

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Тимур А.

Level 9 Local Expert

This was my first time using the services of transportation companies. It was necessary to send car windows from Crimea to Minsk. The requirements of the SDEC did not fit, I used a whale. We packed and delivered the cargo with integrity, and for a reasonable fee. One disadvantage is tracking. The delivery time often changes, which makes it impossible to orient your plans. The staff is polite.

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Денис Т.

Level 3 Local Expert

We have been cooperating with Kit for more than 10 years, everything is fine, of course, not without unpleasant situations, but there are very few of them and they rarely happen, and when the girls at the office always solve the issue quickly, so everything is fine

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Арина Д.

Level 2 Local Expert

Disgusting company. I ordered the candelabra, they billed it initially at 7440. I think, well, it's worth it. As a result, they allegedly did not get through to me, they said that they would deliver on another day and now the delivery would cost 10202rubles. I've been trying to explain all day that they were wrong, that I didn't even have any calls, but they tell me they don't care + the driver was rude to me, whom I was just dialing to ask when the delivery would be. Now I do not know what to do with my order at all, because 10202rubles is already too much, especially since they specifically did this.

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Юлия Б.

Level 5 Local Expert

Terrible delivery. The cargo arrived a week ago, and they still can't deliver it to Vitebsk. We promised Monday, we're calling - it's already Tuesday. So you can feed breakfast for a month!!!! Because of this so-called delivery, all plans were disrupted. It's a pity you can't give a negative rating

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Русак Кирилл

Level 9 Local Expert

It's sooooooo sad. I came in, I was sixth in line. One window was working. The poor girl, besides working with the clients present, also answered incoming calls at the same time. I spent 40 minutes of time to receive the cargo in one small box.

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Илья Стасюк

Level 6 Local Expert

Weak identification marks. I had to look for a warehouse for a long time. The girl muttered to herself how to get to the warehouse. She repeated it gruffly. The wait for receipt is long.

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ольга артюшевская

Level 3 Local Expert

Of the advantages, if only the prices, service and timing are just a nightmare, if you need to quickly DO NOT CONTACT THEM from the word NEVER!!! Even their website is working, clumsily, like the organization itself, they have been carrying cargo from Moscow to Bobruisk for a week and there are no specifics, the chatbot is hilarious, every time specialists feed them with promises. I can't get through to the phones on the site, in short, it's just a quiet horror.

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Глеб С.

Level 5 Local Expert

Disgusting service. Disgusting customer feedback. The delivery timing is disgusting. I am waiting for delivery for 2 weeks from the Transport to the address, managers promise "tomorrow" constantly, then "forgot", then "the driver did not want to listen to me." It's a mess! I advise you to use another transport service.

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Rus BeloRus

Level 9 Local Expert

The cargo was coming from Russia. It took twice as long as it should have. The cargo came battered from all sides, which led to the need for repairs. One of the advantages is professional specialists both in the office and in the warehouse.

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Вадим Сергеев

Level 2 Local Expert

Have you been cooperating for a long time If you know the principle of operation (packaging and shipping), a good transport company I would like to mention the manager Ilona, a very responsive and decent employee!!!

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Степан Ерофеев

Level 9 Local Expert

Polite staff. You can go to the bathroom. You can drink coffee from the vending machine in the waiting room while waiting. If the package is small, you can receive it faster through another delivery window.

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Алексей Загребельный

Level 12 Local Expert

Good transportation. A comfortable price and reasonable delivery time. All documents, cargo insurance, and a convenient app. I've been working for years. I recommend.

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Нонна Савельева

Level 3 Local Expert

Thank you very much. The cargo from Yekaterinburg to Minsk arrived at an adequate price - time. For comparison: shipping cargo from Minsk to Kobrin costs 1 RUB per km round trip. It's easier to load a donkey.

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Сергей Г.

Level 18 Local Expert

The assessment does not relate specifically to this point, but to the kit company itself. I do not advise using the services of this company, since the operators on the 8800 number do not try to help at all, but behave like robots. Change, if you are asked for help, then you need to help the client, and not rattle his nerves.

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Прохор

Level 3 Local Expert

I want to tell you a little bit about this wonderful transport company. Everything they tell you about deadlines and delivery in general is a lie. Delivery from Moscow to Minsk has been going on for a week. The cargo is missing, the pick-up point in Minsk does not take the phone off the word at all (they can pick it up, but this is very rare) Do not believe the pre-delivery dates, which are completely different in the application and on the site. So they also increase every day. I am disappointed with this transport company.

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Alesia Alesia

Level 5 Local Expert

It is impossible to get through from the word at all !!! Tracking works anyhow , when you still manage to get through , there is also much to be desired . The parcel travels from Moscow to Minsk for more than a week 🤦🏻♀️

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Vadzim Korsak

Level 11 Local Expert

Good service, but, in my opinion, expensive. The cargo delivery service was extremely expensive in terms of cargo parameters and in comparison with delivery by a third-party carrier (although regular transportation is super expensive today, there is no margin in the commodity business like the carrier)....But the service itself is good. If you take transportation, documents, and storage in the complex...

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Marina S.

Level 2 Local Expert

The cargo has been traveling from St. Petersburg to Minsk for 18 days. Delivered to the warehouse on May 23. It shows the delivery on June 12th (it will be 20 days already!!!!!!!). And it's not a fact that he will arrive - the deadline is constantly postponed. Guys, this is from one capital to another, it's not from the far north! It is not yet known in what condition the cargo will arrive in the end, or whether it will arrive at all. Judging by the reviews, there is no point in contacting insurance claims. This is my second and last collaboration with TC KIT. There is no need to hang noodles about logistics - we are going from a million-plus city to a million-plus city, from warehouse to warehouse.

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Olga's

Level 4 Local Expert

Disgusting!!! The delivery time has been postponed for the fourth time, they do not respond to the number indicated on the website, they do not respond to the request for a callback.

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Тимофей П.

Level 5 Local Expert

Do not use the services of this company! We are currently waiting for a shipment from Russia and every day, according to the track number on their website, the estimated delivery time is constantly changing the next day. It is simply impossible to get through to 2 phone numbers, they do not take the handset. Once, after 30 minutes of trying to get through, they picked up the phone, checked the number and said that the car was at customs inspection (goods from Russia, what customs inspections could be, but that's okay), they couldn't orient the time of arrival of the cargo, they said they were waiting for a call, I've been looking for a new driver to pick up the cargo for days, but the deadline is constantly it is being transferred. Very bad TC, we will not apply here anymore!

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Михаил Семенов

Level 2 Local Expert

I regularly use the services of TC KIT. A reliable transport company with reasonable prices and high-quality service. The courteous and friendly staff professionally solves any issues. The only downside is that it can be difficult to get through.

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Людмила И

Level 3 Local Expert

This is the first time we have encountered this carrier. I'm just in shock! They brought a cracked package at the pick-up point, the box was opened and the order was out of stock. They explained this to us by giving our order to another person along with his order. For some reason, everything was in one drawer, although the specialists charged us money for packaging. It's also unclear why someone else's order was in one package that we paid for. We came to the specialists to find out why this happened, so one of them calmly explained to us that we had to wait for our order to be found. The second specialist behaved aggressively, started insulting in front of strangers. Not only did they pay for the packaging, but they didn't receive the order, they also insulted me. What the hell is going on? The whole thing just makes my emotions go through the roof, for such an injustice.

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Богдан И.

Level 2 Local Expert

Many thanks to the KIT transport company. We bought a Ricoh printer and a muffle furnace. We were worried, but in vain, the equipment arrived safe and sound, very well packed. Polite staff, everything came on time. Thank you very much, good luck to you. Sincerely, Kozlov V.V.

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Юля В.

Level 9 Local Expert

Fast delivery, courteous staff, always help with loading bulky cargo, shipping rates are acceptable

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ДЕНИС Г.

Level 4 Local Expert

Violation of delivery time. There is no feedback, not from the support service, not from the manager. The most disgusting service. The delivery time was changed 3 times for 7 days each.

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Ирина М

Level 3 Local Expert

Disgusting delivery. The cargo has been shipped. We promised it within 7 days. As a result, the trip did not come together, we will have to postpone it for another 7 days. Wait for it. It is better not to take the cargo at all if you cannot do it in a timely manner

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Настя Б.

Level 2 Local Expert

The transport company has never been worse than this one. If you like to wait for shipments for 3-4 weeks, then you are here! Customer orientation? The company has obviously never heard of this. I do not recommend it!

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Александр В.

Level 4 Local Expert

They take a very long time to deliver. If they write on the site for 3-4 days, then everything goes 7-8. The last time it took 3 days from the moment the application was created to the arrival of the courier, another 1 day before the acceptance and then another 9 days for delivery (St. Petersburg - Minsk). A horse-drawn wagon train would have arrived faster. And tracking does not work correctly at all, it is not even worth paying attention to.

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Алеся Гук

Level 3 Local Expert

I was waiting for delivery from Moscow to Vitebsk. Firstly, there are no Belarusian numbers or addresses in the forwarding receipt. I had to look for the Belarusian number and the address of the office in Minsk myself to find out where the parcel was. They told me that the parcel had arrived in Minsk, asked for the delivery address in Vitebsk and said that we had it the next day. The next day, I was informed that the driver's car had broken down, and when asked to send it by minibus or whatever else (the parcel was very urgent), I was told that they could not, that the driver had all the documents, and the driver was repairing at a service station (or tire shop) and could not leave. They said they would definitely bring it on Sunday (quote from the operator). No driver contacts, nothing is left. Sunday comes and nothing is brought. It's useless to call the office - they have a day off. As a result, I was deceived, due to the lack of a parcel, I suffered losses, since the contents of the parcel were necessary for work. I will never use the services of this company again.

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Anonymous review

The most terrible transportation company we've ever worked with!!! I do not recommend it, there are more responsible companies where everything is in order with the deadlines and the service is at the level. And this place is a mess!!! You need to spend half a day to get through, stand in line for the cargo for a long time, and most importantly, there is no exact delivery time, the cargo may arrive in a week, or even two or even more.Every time you're lucky. And this is the most important criterion for us! Many years ago, when we worked with them, the goods also disappeared from the cargo periodically and nothing could be proved!!!

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Андрей Бурнас

Level 3 Local Expert

Hi! I have used the services of this TC several times already. When reading reviews, many will refuse to cooperate with them. At the same time, the company does not fail. They are delivered on time, prices are lower, there is delivery to district centers, a support service in the Republic of Belarus works. An ATV was delivered from Surgut. I was on a business trip myself. The manager contacted me, agreed on the shipment to the area from the warehouse in Minsk, resolved all the issues that arose, of which there were quite a few since he could not pick it up himself. Thank you for that. TK is satisfied and I will continue further cooperation.

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Сергей Ковалевич

Level 11 Local Expert

We've brought your cargo and be happy...It is not possible to resolve some issue with them. Absolutely not customer-oriented. It's good that they have a lot of competitors and have a choice of who to leave and who to work with. We remember working with Keith as a terrible dream.

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Юрий М.

Level 5 Local Expert

Disgusting attitude towards customers. When you finally manage to get through, you hear "KIT Transport Company, wait" and then you can hang on the phone for 10 minutes listening to them serving other customers in the office in the background. Please appreciate not only your time, but also the time of your customers, i.e. those who bring you money.

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Kit

199 reviews