We visited this restaurant (in a group of six people) three times. In our first visit, where we booked a table online, using their website, after entering the hostess asked us whether we booked a table or not? We answered “yes, we booked it online.” Our restaurant does not have such a serve, the hostess replied. We showed to her our booking confirmation, and she allocated us at a table, without a nice and welcoming attitude though. The waitress came to us, took our orders, she brought our meals; however she missed the main dish of one us. Since the food was delicious and we were full: we did not considered it a as big problem. Our second visit was fine. The third visit was a nightmare. We entered the restaurant, a new hostess said hello to us, next she asked about our booking. We replied no we didn’t book. “I can allocate you at a table on one condition: 20k deposit” she told us. Her intonation and her body language was tremendously impolite and aggressive. We continued by asking her: why didn’t you ask for the deposit the two previous nights, and she replied none-sense and quite rudely asked us, “show me your pay slips.” After showing it to her, just as the proof of for correctness of our claim, we left the restaurant and I am not going back to this restaurant anymore. The hostesses and probably the manager must learn that they exist thanks to their clients and they must respect and appreciate them. Unfortunately, it seems to me, some of the stuff of this restaurant have a wrong understanding of the situation and they consider that the client are in depth to them.

Santosh Thomas

Level 5 Local Expert

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