Kravira
276 reviews
October 21, 2024
I would like to express my gratitude to Elena Mikhailovna Manak, a doctor of ultrasound diagnostics, and the Kravira Medical Center. Elena Mikhailovna is a true professional in her field! She is very attentive to the patient, performs the diagnosis accurately and in detail, explains the results in an accessible language, which helps to better understand her state of health. I also want to note the high level of service at the Kravira medical center — everything is organized at the highest level, the staff is polite and responsive. I recommend this center to everyone who appreciates the quality of medical services and the professionalism of doctors!
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February 27
Excellent medical center. It's not a big building, but there are a lot of doctors. I had an ultrasound. It's good that there are such doctors who will tell you everything, explain it. I learned more about my health than I did at the clinic. And the prices are very pleasant compared to others. Now I only go there😊
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February 23
I would like to express my gratitude to the dentist
Irina Alexandrovna Shayna, this is actually a doctor from God. I found it on the recommendation of my friend. At the moment, I am in an interesting position - there was a need for oral sanitation. I visited this wonderful specialist 3 times. Everything is on the case, clearly. A recommendation was given. Now only to her! I recommend this doctor. My colleague also visited her, and I have never heard so many words of gratitude from her) . I would like the management of this clinic to note the work of Irina Alexandrovna Shane. Take care of such specialists)))))
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January 11
We are faced with pediatric dentistry. To say that there is some kind of developed approach to children there is not. There are no cartoons or diversions either. I compare it with other clinics, where they are ready for children there, and for the fact that they are not very willing to treat their teeth, too))) we assessed the quality of the work later by taking a picture and seeing that the seal that.we had it installed in Kravira 2 weeks before - it doesn't fit snugly to the tooth, in fact, a dental instrument goes in there and the filling needs to be changed in a good way!!! How is it?? That's not all) They also put a temporary seal on us and... sent us to 4 sides!!!! After 2 weeks, the doctor is not working, the other one has a full record. If you don't get the seal after 2 weeks, it will be a disaster, even to the point of removal. But that didn't bother Kravira. Of course, we couldn't sign up for other clinics either, the appointment was always at least a month in advance. As a result, we were removing the seal at the clinic, and no one called us from Kravira. In short, customer orientation is zero. I'm already silent that they mixed up one of our recordings. Anyway, we found another clinic. The price tag is lower as a result, the approach to the child is space, compared to Kravira.
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January 25
I've only been here once, it's not very convenient to get there, but the center itself is good, the interior was cleaned, the staff was polite, I had an ultrasound, the doctor was a good woman who gave advice, helped in such a short period of time, they even accepted me a little earlier than the appointment, I used to be in the same center but at a different address, very decent service 👍
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May 12, 2024
The branch at Pobediteley 45 is located next to Victory Park. There is no extra tinsel inside, it is clean. There aren't many people. The staff is helpful and polite. Doctors are professionals. There is an individual approach.
Separately, I want to highlight the dentist Sheina, explained everything, was delicate and careful with me, cured the tooth, gave recommendations. I recommend Kravira.
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February 13
I applied to this medical institution, did FGDS with sedation.
I was very satisfied, in such conditions you can do any procedure.
The staff is very polite, the doctors are good.Of course, I would like to thank everyone, both the doctors and the staff.
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February 20
Disgusting service and attitude in pediatric dentistry at the Kravira Medical Center.
On February 19, I was with my child at an appointment with the so-called dentist Kaminskaya O.L.???
We came to the Kravira center for the treatment of caries, after an examination by the so-called doctor Kaminskaya O.L., it was decided to put medicine in the child's sore tooth, which the doctor herself told me that you can only walk with it for 7-10 days but 7 days is better.I've been sitting in my office all this time and watching O.L. Kaminskaya work.
As a result, she cracked a tooth from an average lady, she made a huge one, she injected painkillers very quickly to the child, although I asked to do without it!!!!And standing up straight, I pushed this compound so hard, as I was told, the medicine into our shredded tooth.And at the end, when the time of our appointment was already coming to an end, she said that she had no appointment for us and it was time for her to see the next patient (without resolving the issue with us yet)!!! because this tooth needs to be treated in 7 days.I don't understand why Kaminskaya took up this difficult tooth if she didn't have a record for further treatment.The child had another tooth for treatment with a small hole.Although Kaminskaya, before taking on a complex tooth, immediately indicated to me that we didn't have much time.
It also seemed very strange to me how Kaminskaya started the process.:Kaminskaya O.L. first drilled the child's tooth, then she remembered that she was without a mask, the nurse brought her a mask, then she drilled the child's tooth, then she remembered that she was without a disposable work coat, then she stood and could not tie it on herself for a long time.
Finally :the tooth is on the verge of removal, making an appointment in 7 days at another dental center is a problem!!!after 2-3 weeks, please. The bill has been issued, but now what???
I do not advise anyone to get into this, even it is difficult to call Kaminskaya O.L. a doctor!!!
As a family, we all visit one excellent dentist, of course not in this medical center, and we see and know how good specialists in their field work.
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January 1
Thanks! Everything went well! The city center, everything is clear on the reception and the consultation itself. Thank you for your services. There is a pharmacy inside, by the way, where you can buy everything.
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January 10
I don't recommend it. Judge for yourself. I'm calling to make an appointment, explaining the situation in detail. They sign up for a surgeon of the highest category, they require to pass the UAC and oam. I am urgently taking tests for a fee at invitro. On this day, Erokhov offers an appointment from 17:00 to 20:40 (suspiciously free, then I realized why). I'm making an appointment at 20:00, I'm promised surgical care and I have it written in the doctor's direction. There should be a rehabilitation of the wound, after which it is better not to put the leg under stress. It was planned to have a wound treatment procedure and then go home to lie down to ease the pain. The surgeon was declared of the highest category (general practice and laser surgery), but there was no treatment at all. Erokhov did not look at the appointments and conclusions of other doctors, did not touch the wound. The whole procedure with spraying chlorhexidine and wrapping the bandage took about 5 minutes. The doctor completely ignored complaints of fever, severe pain (it is very painful to step on a foot, touch), pronounced swelling and redness, the wound is not closed, not dry, inflamed. I repeated several times that I was working on my feet, that it had been very painful for a long time and that I needed treatment, not hydrogen peroxide twice a day and saline solution. It is necessary to find out the reason, what is happening, what is causing the inflammation. There were no problems or wounds before that. What I'll do, the surgeon said indifferently, twice a day, hydrogen peroxide and saline solution, and in a week we'll see. There is no sick leave. It hurts to walk. Even just sitting is painful. It hurts to put on a sock. There were no determinations of antibiotic sensitivity (inflamed wound and edema), no determination of the causative agent/cause of acute inflammation, no ointments, NOTHING. We're just waiting a week. 5 minutes 51 rubles and no help. The tests from his words were also not needed, why were they told to take it urgently before the appointment?? The diagnosis was made up, no treatment was prescribed, and there was no bandaging or sanitation. What was the point of visiting a surgeon? What is the payment for? What is the essence of the consultation? I'll check with the Ministry of Health. The doctor ran home before my taxi arrived, although judging by the suggested notes, his working time was still almost half an hour. But after the reception, it became clear why there were so many free entries. The specialist is terribly useful. I've never seen such a non-contact surgeon), no treatment, no diagnosis. The medical center itself was also disappointing. A clogged sink, you can't even wash your hands. The toilet drain button is broken. A cashier employee swears on the phone about personal matters in the presence of visitors, when else but at work. The cheapest and lowest-quality shoe covers I've seen. I described the medical care above. Complete indifference to their duties and patients. Apparently, the good reviews are customized. Hopefully, this is the only useless doctor there, and there is a better, but paid medical center... the highest category... a surgeon who is unable to find out the cause of the inflammation and prescribe adequate treatment is already scary. An infected wound with increasing inflammation is a risk of serious complications, but even a paid appointment turned out to be a waste of time, nerves and money. But not a solution to the problem. It would be nice if Erokhov and his family were treated with the same "quality". I am preparing an appeal with a lawyer to higher health authorities. Don't get sick for everyone (there is no one to treat us) and adequate doctors who work for the result, not for the cashier.
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December 29, 2024
The conversation with the doctor did not take more than a minute, not only was he obviously rude when responding to the story about my problem, "does nothing else bother you in your life?", but he also did not advise anything about it, just said that: "well, that's it, buddy, you can handle everything.". Disgusting to me and cool, of course, to him. I'm sure it was the easiest 60p in this guy's life, I came to a consultation, and in the end I found out that I have 10 fingers on my hands and, believe it or not, the same number on my feet, so unexpected. The center itself is adequate, but the fact that I stumbled upon this incompetent humorist is nothing more than an annoying surprise, I won't say who, let's still loot the babala with kind-hearted hard workers) but I definitely won't set foot in this center anymore. If you need to see a urologist, then guys, you definitely have a path here, and it will be more useful than 10 times from a regular polyclinic. And now I can only sit and wait for the amputation of the pencil case because of such timely and, most importantly, high-quality care.
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February 23
We just left the cardiologist Lyudmila Anatolyevna Vasko at Zakharova 50D. Of the entire examination, only the blood pressure on two hands was measured, the doctor took all the other half an hour to arrange the paper, in advance, before the reception at the reception desk, I asked if it was possible to do an ECG, to which I was told that the ECG doctor would do if he thought It was necessary, but instead of doing it, the doctor wrote in the examination that she did not have an ECG with her.
There were no appointments, nothing was added, everything they drank was told to drink, the holter was not explained to the patient, which they took with them , the wasted 50 minutes and money
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February 8
Good day to all! I visited this wonderful medical center today. Many thanks to all the employees. Friendly, friendly, helpful, attentive!!! Special thanks to the endoscopist O.A. Koptev, anastasiologist A.K. Tolstik and his team of nurses!!!!May my review give those who wish to visit this center confidence and fearlessness!!! The procedure, which was terrible for me, became almost my favorite. I'll take a checkup and be Healthy!!!!!
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October 9, 2024
I sent my mother to FGDS with anesthesia from Kozak I.M. and his team - I liked everything very much, real professionals in their field! Mom is just thrilled. Thanks!
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January 7
I liked the clinic and the ENT doctor is a very competent specialist. However, the visit to the clinic was overshadowed by the fact that I had to sit in a draft, waiting until I was invited to the X-ray room. Someone opened the door to the office opposite the waiting seats and a very cold stream of air was blowing out. At this rate, coming to the clinic with one sore, you can leave with new ones, having sat in a draft for even 1 minute.
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January 28
A very good medical center! I wish there were more of them. Prices are +- reasonable. But the doctors' approach is top-notch. I was very satisfied!
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September 23, 2024
I was consulted by the mammologist Nikolaenko. Everything went great. I really liked that the doctor really approaches the matter intelligently, and not just under the knife right away.
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February 21
I don't like to paint, and even more so the negative, so it's short. Rheumatologist Bashtovaya - I do not recommend it. The reception looked like I was showing up and she was too lazy to do anything at all. At first, she didn't deafen me and interrupted me - I was trying to convey why I came to her and what I brought. The result of the visit is possible / maybe / but not a fact - this is it. Well, it's not much to hear for 50p, I would like to hear something more precise, I found the same answer just by Googling before visiting the doctor.2* just because I started talking at the end ( before that, I was typing silently on my PC )
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December 19, 2024
I was at a thyroid ultrasound appointment and at the ultrasound gynecologist Zanovskaya. I was delighted with her reception. The center itself is located at Pobediteley 45, this is one of their branches in Minsk, on the right there is a barrier with parking for visitors to the center, which is convenient
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June 23, 2024
Polite and friendly staff, clean and cozy, no queues. The offices are conveniently located. They give good advice, are tactful, without imposing unnecessary procedures.
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September 12, 2024
I took tests back in February, they promised to throw off all the results within 10 days, how long were they overdue???
You take money for paid services, well done, so you have to discount yourself, I did not achieve anything on the phone, I will continue to bypass them, I do not advise anyone.
P.S. I work in Europe and there was no opportunity to pick up, service 0
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August 10, 2023
We thank the speech therapist Zubkevich Anna Mikhailovna! He is a true professional in his field, a very competent specialist, pleasant in communication, able to find an approach to children. At the first consultation in Kravira, she explained everything clearly, gave recommendations, and the children liked it very much. The results of working with the child were visible with each lesson. In a fairly short time, Anna Mikhailovna put on all the necessary sounds! We are glad that we got to her. We will wholeheartedly recommend it to our friends and acquaintances!
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November 3, 2024
Pediatric dentists are a miracle. In any case, our children are not afraid of them and treat their teeth with pleasure. thank you very much! The prices are reasonable.
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July 10, 2024
Competent doctors. Friendly staff. Everything is clean and tidy. There are no queues at all in the evening. Private parking for customers. Good website, online recording. Support for the "Pay" service.
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May 23, 2024
Excellent medical center. This is not the first time I have applied and I am always satisfied.
Friendly and attentive administrators. Special thanks to Laura Bobrik Irina Nikolaevna, a doctor from God.
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February 8, 2024
Good MC, attentive staff, professional doctors.
I visited LOR Kryuchkov Alexander Sergeevich.
A wonderful doctor, he told me everything in detail and answered my questions.
The nurse was pleased with the competence, speed of execution of conclusions and appointments, a very pleasant girl.
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April 14, 2024
Hello!
I want to share a review about the Kravira Medical center. We applied to this center for the first time, because in our usual center there was no free appointment with the right specialist.
We signed up for a pediatric dentist.
I'll start with the pros. Convenient location, normal living conditions in the center.
The inspection also left a good impression. The doctor answered my questions and gave me oral recommendations. There are no complaints about the doctor.
Now the cons. We arrived in advance ~ 5-7 minutes. We waited at the office for 15-20 minutes. This did not cause any complaints, because pediatric dentistry and everything happens. Then the doctor and the patient's mother (who was inside) came out into the corridor, the doctor found out from her mother about some complaint that the woman allegedly left. The woman denied the complaint. My child and I were sitting in the audience of this show. It all looked strange for a new client. Some kind of showdown right away. Then we were invited. The doctor tried to work with us promptly, because there was another patient waiting in the hall. Fluently, quickly, hurriedly, but everything seems to be on the case. Ok.
The baby's milk tooth is not subject to treatment due to age and the doctor sent it for removal.
There is no pediatric surgeon at the center. After the reception at the cashier, we stood for another 10 minutes. We waited for the cashier to come. At the same time, there is no queue in the center, but there is no cashier either. It was a weekday afternoon and I didn't have much time.
When we went to another clinic to have a tooth removed, it became clear that we were not given any discharge at Kravira. Nothing at all. Although in another center they always give a conclusion, even if they just write recommendations to brush your teeth.
I agree that I was also stupid and did not ask the doctor to issue a written opinion for the surgeon. Therefore, I had to go to a dentist (therapist) in another center again for a fee for further tooth extraction. But anything can happen. Okay, OK. And the cherry on the cake was a call a month later that I had not fully paid off the Kravira Medical center. I was informed that I had not paid for the photo and offered to send the payment details. The cashier forgot to charge me for the photo.
I don't even remember how much I paid or whether I paid for the picture. Nobody gave me the contract. Maybe there was a receipt, I don't remember. But after a month to demand an additional payment from the patient, it is as strange as possible. I have only one conclusion – this center is an unrealistic mess.
The reception lasted 15 minutes, and the wait was still 30. They forget to print the conclusion, they forget to count their own services.
We will not apply anymore, although the doctor told us to come next to the tooth after removal for treatment.
The sediment from the center remained unpleasant, nervous people will increase your nervousness. And now we still need to find time and, when we are near them, go in and pay them extra.
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July 15, 2024
Today, my husband visited urologist Batsenko. We applied for a conclusion, and when making an appointment on the phone, I explained to the administrator that an examination was not necessary. We have all the documents in our hands, we just need a conclusion. After the husband came into the office, showed the documents, the doctor put them aside and said everything later... He made an inspection and said that everything was fine. Immediately, the doctor issues a conclusion and makes a diagnosis, directs to a bunch of tests, stipulates the cost of 280 rubles. After I came into the office with indignation, and asked why they didn't write what we were dealing with. The doctor quickly redoes the conclusion, which says that the spouse is healthy. And that's how to understand it? Sometimes he is diagnosed, then he suddenly becomes healthy... According to the cost, they said 45p on the phone, in fact they paid 64.64... allegedly, the inspection is not included in the price. Okay, but we didn't need an inspection!!! This is the first time we have been to this center, we will not come again! It's a pity, you can't set 0.
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October 23, 2024
the reception was held on time, without delay. The equipment is modern, everything is clean and tidy
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September 15, 2024
I did fgds under sedation. Courtesy, attention, and everything is quick and painless. It's expensive, but it's worth it.
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January 16
Excellent center. I treated Irina's teeth with Shane, and I'll say one thing - he's a professional with a capital letter. I recommend it to everyone
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February 23
During the maintenance at the pediatric dentist, 2 teeth were treated, the fillings fell out within a week. As it turned out, there is no guarantee. They didn't warn about this, and 200 rubles was wasted! Terrible clinic
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March 24, 2024
I liked the Kravira medical center, there is always a free appointment, even on a day off, because there are many doctors of the same specialty. We went with the child to Laura Maimur A.V., I liked the doctor. The very medical center is clean and cozy. I recommend it!
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June 12, 2024
We passed the commission for a certificate in the first grade.In general, we are satisfied with the doctors and the reception.but! We were in the queue anyway, to some specialists for about 30 minutes!Although we had our own time.On the day of submitting documents to the school, it turned out that there was no signature of the head on the seal.I had to go to the center again, spend time and finances.
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April 7, 2024
Polite staff, convenient online recording, I am serviced by Akimova A.Y. An excellent doctor, will always explain everything and carefully look at it. I'm glad I found her!
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February 22, 2024
It is clear that the medical center has been here for a long time, the building itself has already been worn out externally, but the renovation is fresh inside. There is no wardrobe as such, but you can leave things in the wardrobe. I was only in the hall, as the ultrasound room is right there. The doctor is excellent, she looked at everything, told everything and showed it. I issued a conclusion with photos. I am very pleased. The price for ultrasound of the abdominal cavity and kidneys is less than in other centers.
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April 5, 2024
Urologist Ryndin A.A.
The most unpleasant impressions remained.
The highest qualification category for a doctor is more like a high probability of a mediocre relationship rather than a plus for the client. A man cuts money. He charges for what he did not provide. In my case, I applied the ultrasound machine to exactly one point and exactly from one side and with the words everything is fine, I said to get up, which took a total of 15 seconds. And at the checkout it turned out that I had a complete ultrasound of the kidneys, at least they wanted to take money for it! Despite the fact that they did not issue an ultrasound report! In the state polyclinic, they did it thoroughly for free, but here for money anyway. An unscrupulous attitude. I looked at my tests diagonally. As a patient, I had to extract some information from the doctor because I already knew what to clarify. Personally, in my case, it turned out to be a waste of time in the first place. Money is not a pity when they try to help you, but this specialist seemed to be doing me a favor by watching and listening. Well, the classics of the genre are not mine, this is for you to see another doctor, come next!
The conclusion is that your health is in your hands and if the doctor is not interested in you, then he will not help you for any money, simply because he DOES NOT WANT to.
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January 17, 2024
I came to this institution because of the doctor - ENT Kryuchkov A.S. is a professional in his field, everything is clear and to the point. I take off the star during the waiting time, it has exceeded +30 minutes from the scheduled time. I had to approach the girls at the entrance 2 times, to clarify myself why the reception was so delayed. This problem is often found in reviews, the administration needs to draw conclusions. This is the first time I have encountered a problem of this kind in a medical center.
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September 22, 2023
I have already visited a gynecologist three times.
Smolnik Vasilina Sergeevna is a very attentive doctor, a pleasant person and a sweet woman - this is the truth.
Vasilina Sergeevna explains in detail the details of the reception, comments on the results of the ultrasound during the ultrasound itself (including the image itself on the screen), gives recommendations for tests.
For the first time it occurred to me that professionalism, a pleasant appearance of the person himself, a calm voice are a set of very important characteristics of a modern specialist in any industry, because it is so important to place the buyer of services in trust.
When communicating with a doctor and a personal, information is perceived without fuss, I want to return and continue appointments even if funds are limited (on-site a nurse will orientate the cost of the proposed additional procedure).
After an ultrasound or other procedure, everything is simply immediately cleaned and put in order! And it's so natural! The miracle is simple)
I would like to express my gratitude to the doctor, the nurse and everyone who organizes pleasant and important visits.
I would like to note that a convenient waiting room is organized in the medical center; the patient is individually invited according to the time of the visit (even once I was late, I did not feel the stress of not being accepted by appointment. It was extremely pleasant!)
Good equipment, affordable prices and friendly staff, including convenient online recording.
There is a space for delicious coffee at the entrance:) at a great price. I already have a pleasant habit of visiting this medical center.😉
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May 28, 2024
Terrible service!!! An appointment was made through the insurance company for the Winners, 45. And when I arrived, I was not accepted, they said that the reception was on Zakharova, 50D. Is that how it is? The result: two hours of lost time, I did not get to the doctor and did not receive the necessary appointments. The extremely terrible work of a specialist (((( Then they call: "we understand you perfectly..." But what do you "perfectly" understand??? Do you understand perfectly well that you wasted two hours of my time, and I was left without a doctor's appointment and without appointments? What is "beautiful" in your understanding???
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November 15, 2024
We were at the reception for the Winners, excellent service, excellent and attentive staff. To the endoscopist Kazak I. M., special thanks for the professionalism
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September 23, 2024
I did not like the appointment with the therapist from the word at all, she asked me a lot of questions, and I did not receive adequate answers to my questions.
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March 2, 2024
I had an ultrasound today with Korotka L.N., a very friendly and positive doctor. It was comfortable and pleasant at her ultrasound. She answered all the questions in clear language and without a crown on her head. Thank you very much)
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August 20, 2024
I respect the work of doctors and doctors immensely, I have been to all three branches, but there are nuances. Colonoscopy failed. I prepared properly, starved, drank fortrans, as a result, they said inadequate preparation, shrugged their shoulders. Maybe in this situation it is necessary to explain a little what and how to do next. The anesthesiologist answered my question, saying whether sedation is easy, literally through his teeth, no, anesthesia. No one explains anything, no one cheers, no one cares. Who is afraid of anesthesia- it's great, you just sleep a little and that's it, it's not scary, but I was so worried. On Zakharova, an ECG is done on the ground floor with uncurtained windows, people walk close, it's unpleasant. The receptionists couldn't tell me that you were paying for the tests on the second floor, and I was just sitting there in line. Cute. Ultrasound of veins- climbing on an ordinary couch with weight and low hemoglobin when you feel dizzy, well, that's it. Where are the handrails? After all, you can really fall from there. There should be a step couch, I saw it on YouTube. The ultrasound machine on Skripnikov is older than in our state polyclinic, respectively, the description of the ultrasound even from the M.N. is not correct, hysteroscopy showed something else. The Candidate of Medical Sciences herself always has a bag on the table, as if she came in for five minutes and is constantly discussing where in which branch she should still work. We go to her with our friends, there is always one painting. But the therapist at Skripnikov is excellent, thank him very much.
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February 22
Promptly. Helpful staff. Professional doctors.
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March 20, 2024
I thank Elena Konstantinovna Mikhnevich for her approach to the work of a general practitioner. We came to her on her recommendation. The appointment was held in a confidential, comfortable atmosphere, in a kind way), the doctor answered all questions. The appointments are clear and understandable.
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January 21, 2024
I did a gastroendoscopy at this center, where the doctor Bogdashits A.M. missed a significant hernia of the esophagus, despite the fact that I particularly focused on this. And in general, the institution did not leave the most positive impression: the staff is not friendly and rude, the only thing is, the nurse is a doctor's assistant, a pleasant woman. I don't recommend it, unless it's a last resort.
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November 4, 2024
Only positive impressions. I did a colonoscopy at 45 Winners, the doctor Koptev Oleg Alexandrovich. The staff is friendly, and there is a nurse, an anesthesiologist, and a doctor. They calmed me down before the procedure, explained everything thoroughly, and answered my questions. I have only gratitude 🙏
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February 9, 2024
I was at a gynecologist's appointment with E.A. Zuev, an excellent doctor, during the ultrasound she said what and how.The staff is very polite, even though I was 10 minutes late, they accepted me quickly and without questions.A very good clinic, I will contact you more often)
The location of the clinic is also excellent, it is written in large letters and you do not need to search like many in the city.
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January 21, 2024
A double impression of the work of the center on Zakharova 50
It seems that the center is not set up to provide services
In my opinion, the quality department primarily works to hide its mistakes, not solutions
There are good doctors, there are bad ones
If I signed up for a time, then I want to come by this time and get a service, and not wait because the doctor organized the work that way (he was late) (there are district clinics for this)
the condition of some sanitary units is worse than district clinics
There is no automated notification system, there are medical centers where it works perfectly
Online recording also does not work correctly.
It is clear that I myself have to monitor, control and pay naturally
This is purely my opinion, since I have repeatedly accused the insurance company of non-fulfillment of duties, but how the insurance company turned out to have nothing to do with it
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