We came today with a 3-year-old child, we took the full cost of 1,500 for the child, for which no service was provided, they did not give her a bathrobe, so even when leaving, the administrator rudely told my mother that my child did not let vacationers swim! And she started making claims! And then why do you let them in from the age of 3, why do you take the full price of the ticket? There is not even a hairdresser or a relaxation room in this bathhouse. I do not recommend visiting this bathhouse, it is not worth the money. Although the work of the reception and the administrator should be that the customers would like to return here, and not leave with a spoiled mood!

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Чингиз К.

Level 2 Local Expert

I'll start with the cons. There's a rude guard in the parking lot. The attitude at the checkout is unpleasant 0 politeness. The bathhouse staff are all stuck in their phones, being rude everywhere. The smell of the hammam . Of the advantages Convenient parking Good repair Cozy overall.

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Артемий К.

Level 9 Local Expert

I have never seen such an attitude towards clients. If you want to pay money and be insulted, feel free to come here. Situation: I came with friends on the 28th to steam, everything is fine, then I went home. I found that I had left the bracelet. I called in the morning, to which the girl on the other end of the line, without much initiative, said that she had not found anything. I decided to stop by and chatted with the guys who clean the lockers. I left my numbers, said if you find it, call me and I'll thank you with money. They advised me to check with the Administrator. I returned to the entrance to the girl, they started calling the administrator, they got through. The admin came, a normal guy. With him, the girl began to teach life and tell him that no one could take it in their bathhouse.… I'm saying that you don't have to answer for everyone, and I'm saying that if you do find the bracelet, I'll thank you with money. What is this person doing… She starts raising her voice and starts teaching me to live, that it's not all about money and who I take it for. I asked if you would teach me, maybe I should write down a lesson? She says do what you want and started insulting me that I'm not a man, etc. (Mats don't miss the video, by the way) And left. The admin guy, seeing it all, was also shocked, I asked what it was? He had nothing to say. This person complained to someone and the Aigul support group came out, introduced herself as a female admin, I told the situation and in the end said that it was a kick-ass, just a little rougher. She tried to cling to the word, without saying anything intelligible, decided to leave. Result: 1. I did not demand compensation for the bracelet (I left it myself) 2. On the contrary, he offered to refund the money if they find it. 3. I didn't say a single bad word to any of the staff. Now the question is, why do you allow inadequate people to work? Why do your employees have the right not only to treat visitors carelessly, but to insult them? I used to come here, but now I'm not kicking, I'm waiting for an apology, if I can't wait, I'll post a video, I'm not paying money to be scolded and insulted later....

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11 reviews