Lada official dealer
299 reviews
November 24
Very interesting and very well organised company
July 12
Greetings to all kind people. 06/12.24 I stopped at the Lada car dealership, which is located on Mashinostroiteley str. 9. I really liked it. Polite and professional consultants. Alexey Poltoran worked with me. I would like to thank you for your professionalism and humanity. He showed me the model I was interested in. He sat me in the car :) He showed me everything and told me, advised me. Why did I focus on this?Yes, because in my hometown you can watch a car for 10 minutes on your own and no one will approach you .....
Good luck to everyone!!!
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July 19
A lot of owners of this brand can be observed here. There are cars with mileage. Therefore, there is a choice. The service is also inexpensive. There are always spare parts.
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October 23
The staff is polite, the attitude is excellent, the location is convenient, there are many samples, there is something to see. In general, everything is great, I will recommend it to my friends
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October 15
Well, you can immediately see that there are interested people in this salon.I think the explanatory work with the staff has been carried out.Because I see that they have become attentive and friendly to God.Well, the salon is not bad.That's just before the Lada line was a little bigger.Yes, Renault would like to see something new.Chinese electro is good.But in my opinion, most people are interested in gasoline and diesel
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November 6
I brought Niva Travel to service on 10/30.24. I signed up for scheduled maintenance - 3 under warranty. The recording was made a week before the delivery of the car to the salon. At the time of providing the car, it turns out that 1 of the 4 seals of the half-axle drive of the front drive axle is not available. I'm leaving the car. On Friday, they answer me on the phone that they are still waiting for delivery. On Saturday, the acceptance master says by phone that it is necessary to replace the brake fluid and the anther of the gimbal, which is not available. We are waiting until Monday. On Monday morning, the acceptance master answers by phone that the duster has arrived. A call to the "service" on Tuesday morning and evening does not please with the results. The car is not ready, the dust cover has not been replaced. On Wednesday, upon arrival at the "salon" in the middle of the day, it turns out that the car is in "work" even before the evening and it is required to perform the work that was determined back in ! Saturday. As a result, the work on replacing the anther from the moment of detection to the end of the work was 3!!!! days, not counting weekends. In total, the planned TO-3 took a WEEK.I have not yet assessed the quality of the work, but I do not recommend contacting the service center because of the disdainful attitude towards customers.
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April 13
I have been servicing my car in this dealership for more than 5 years. The service managers are always friendly and, if necessary, will provide additional necessary information on repairs and (or) maintenance.maintenance of the machine. The work is carried out relatively quickly: Standard MAINTENANCE (if there is no additionalworks) they will be completed during the work shift. Additional work may take 1-3 days, depending on the availability of spare parts. If you buy it and bring it quickly, they will do it faster. The prices for spare parts are 15-20% higher than you will buy yourself, but I have a 15% discount since the 3+ program works (after warranty service), so that's what it comes out to. Cost of work = cost of spare parts mostly. I haven't noticed any joints behind the masters for 5+ years ... well, in small things, it's not cretinous. In principle, it is much better than garage repairs. It's a pity that the officials have one thing, they service cars no older than 10 years...
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November 24
It's a good place! Friendly staff, everything I wanted to show. You can sit in cars, there are (actual on 11/24/2024): Niva travel, Vesta (sedan), Vesta (station wagon), granta
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December 7
In a good way, it is necessary to put at least a coffee machine, and not send it to an unknown time there, in a blue building, the same thing with the toilet. And most importantly, you do not need to record 4 people at a time (I understand there are overlays, but there is not one person in the center, but only one gives out cars, and the rest could help, since there is an overlay).
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August 29
It would be 5 stars, but not the competence of the managers and the indifference of the salon to the customers do their job. Due to the mistake of my employee, which the salon admitted, I lost more than 2,200 rubles, not counting time and nerves, and as compensation they offered a service worth 75 rubles.. And even without apologies. And then, in general, our hut is on the edge, these are your problems. You obviously don't expect such an attitude from a large car sales network to customers - "we will conduct your transaction, but if we do something wrong and you lose money, then it's your own fault, you knew where you were going." - is that your policy?!
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August 26
The service leaves much to be desired . The masters don 't give a damn ! I changed the oil , by appointment for a week (!) , more than 2 (!!!)hours , 2 hours for an oil change , how so ? And the master also runs into me , instead of apologizing , saying that everyone is waiting for me ! I haven 't complained about any movements yet , after complaining , the car was ready right away . The master's name is Dmitry , and this is the second time I've had problems with him . Bottom line: they don't work without a magic kick!
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October 28
A very good car center. A pleasant and individual approach to customer service. I recommend it if you are interested in cars from this car dealership.
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August 17
The super manager told me everything, printed it out, advised me. He treats his work responsibly.
Convenient location.
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May 10
I left the car for the next one. I came to pick it up the next day. All that has been done is:
1. The oil has been replaced;
2. Filters (oil, air conditioner and air filters) have been replaced;
3. The brake fluid was replaced (required by the regulations).
And everything... Nothing visible has been done: The
door locks are not lubricated.
The condition of the battery was not checked (dust on the terminals and the manager said that they did not give an opinion on the condition of the battery due to the lack of a device for checking).
The liquids are not filled up to the level.
To my questions: how is it? What should I do about it? And what am I paying money for? There was no response.
The problem with the creaking brake pedal (voiced when handing over the car to THAT) was answered that it was lubricated, but the problem did not disappear...
On the spot, when transferring the car back, they offered to leave the car for another day to eliminate the shortcomings.
They took the money without blinking completely. Even for the unfinished work. There was no time to swear. That's what they're counting on. If the client does not know the subtleties, it is possible not to carry out the work.
Just a terrible service!
Do not go through this service, and the car will live longer...
That's not all ...
A couple of thousand kilometers after visiting the service station, a sign about the need to pass the maintenance was displayed. This means that the computer was not connected to the car and the diagnosis was not carried out...
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September 30, 2023
I give 1 star only for the comfortable waiting area on the second floor of the car dealership, where you can conveniently pass the time, drink water and recharge your phone.
Otherwise, only unpleasant impressions remained. It started with the fact that I signed up for THAT for one time, hoping to pick up the car in the evening on the same day, but in fact the car could be taken to work only a couple of hours later. In the process, it turned out that we still need to carry out a number of works, and it seems that we agreed with the master on the cost and timing, but they were violated again. When I arrived to pick up the car by the promised time on the trail. the day had to wait a few more hours. As a result, the car was taken away only a day later, and all plans had to be canceled.
I hope the quality of the car service is not the same as the customer service.
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September 24
Friendly and tidy staff. High-quality acceptance of the car for the FACT that the team takes into account the wishes of the client when carrying out maintenance.
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November 28
There are more than 3 frets in the parking lot of Chinese cars, cars in the showroom are presented only in the minimum configuration, to see the enjoy configuration, you need to find a fret on the street among the Chinese
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June 2
31.05 we bought a car in this salon.The quality of service is terrible!we arrived from another city, were booked for 14-the car was issued only by 17.00 and we were lucky, people were waiting from 9 am!as a result, we were given a car that was not ours and were informed about it when we had already refueled it and almost left Minsk!The service book was forgotten in the place where the pre-sale preparation is carried out and miraculously remembered about it when we returned.As a result, we lost +2.5 hours!!!!No one even apologized for the time and nerves spent!According to my impressions, it was as if I had visited a municipal polyclinic, they say it was my fault that I showed up!I do not recommend this salon, although unfortunately there is no other choice.
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June 17
Frankly speaking, the service has deteriorated VERY much, my last visit, a large amount of diagnostics, and oil change, filters, pads. As a result, they could not unscrew the protection, they recommended cutting it off and putting it in the trunk, because they do not have such bolts, the recommendation of the master, thank you, the master is just SUPER, a pro who cannot unscrew 2 bolts.as a result, the oil has not been replaced, not in the engine, not in the box, GOOD service. THANK YOU, this was the last visit.
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May 7
I was serviced earlier in this center, in general, everything was fine. I recently asked a question about the warranty - it was refused. The certificates and the order-order do not specify the reasons why this is not a warranty case, so I wanted to officially request a written refusal of warranty repair through the book of complaints and suggestions. The master dissuaded him, said that it could be done through the customer support service - well, he did so. As a result, instead of the management of the center (as it was said in the support service), the master called back a week later, said the same thing as during the acceptance of the car and that someone from the management would call me back to resolve this issue. More than a month has passed - silence. But they do not forget to send regular advertising messages. Conclusion: 1. in case of controversial issues, it is better to immediately write to the book of complaints and suggestions, because if you ask in a normal way, they simply ignore; 2. I no longer plan to be serviced there.
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February 15
I would like to leave a review and thank Evgeny Alekseenko, a car sales specialist, an employee of the salon on Mashinostroiteley str.,9.
08.02.2024, we bought a Lada Granta car for my father.
We called the salon beforehand and made an appointment. We came to see, consult, get advice and answers to your questions. After talking with Eugene, all doubts disappeared. Elderly parents were delighted with the specialist's advice. Evgeny Alekseenok is a professional, a man in his place: sociable, friendly, attentive, has full information and is ready to answer any question!
On 02/10/2024, a ready-made car was taken from the salon. Again, Eugene spent a lot of time to help his father figure out the features of the new car; he prepared all the documents for registration with the traffic police, which greatly facilitated this procedure.
We wish Evgeny success in his work, positive grateful customers, easy sales and career growth!
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September 6
The salon is normal, but the choice is small. I liked the manager Anton - he is a salesman by vocation. He has 10 stars out of 5, he will improve- he will go far.
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October 26, 2023
We have been cooperating with the service department since 2021. Professionals work at the acceptance. It's nice to communicate. Competently. Politely. Competent. Separately, I want to mention the senior master Marat Lobank. Thank you very much! I recommend it!
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May 26
When I took the car from there, they offered to fill out the service book at the place where I bought the car (Mogilev). I ordered a multimedia system and speakers as extras. They put the boxes on the speakers in the trunk, but they didn't put them on the multimedia system. Also, no warranty card was issued for her. This situation led to a certain difficulty in contacting the service under warranty regarding the operation of the radio itself. The issue has been resolved, but you can't work like this, comrades.
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September 17
Super service, high-quality service. They are always very attentive to customers.
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June 29
Vyacheslav is a very qualified manager!I got a lot of positive emotions from communication! to all questions, in great detail, with knowledge of the matter!such employees are worth their weight in gold!
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September 23
I came to pick up a purse, I was not very satisfied. They didn't take the documents for a long time. I'm happy with Moshina. In general, I had to wait from 15:00 to 19:00.
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July 13
Everything is fine, the manager Evgeny Kabysh told everything, as accessible and clear as possible👍
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April 4, 2023
It's not the first time I've serviced my car there. Polite staff, qualified specialists. The waiting area on the second floor is comfortable.
The only thing that the coffee machine does not save is when you wait for THAT car to last for 3-4 hours...and there are no shops nearby at all. As an add-on. it was possible to put a vending machine with sweets ...
as an example of a Peugeot service on Sverdlov. There is a separate area, tables, tea and coffee are being prepared and a showcase with sweets.
But there is less room for Machine builders(((.
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March 31
There are no spare parts available and no one knows when they will be.
Example: support bearings for the grant and supports are needed. It is not available and it is not known when it will be. Lambda is needed, not available. We don't know when it will be. The point is in the dealer, who can only change the brake pads and oil. And then, if they are available. There are already big doubts here.
Also, their masters "float" very much in the device of the car. A striking example is an attempt to tighten the belt tension roller of the generator, despite the fact that it is not in the car. Complete set without air conditioning. Then think for yourself. There are many facts, it takes a long time to describe everything.
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March 23
We purchased Lada-Vesta in the showroom at the machine builders. Anton was a very pleasant manager who served us. A competent specialist, polite and considerate! Recommend
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January 18
I want to express my gratitude to Oleg Danilevsky.Who answered all our questions.He gave a clear and distinct answer to our problem.Even by phone conversation, it is clear that the person is in his place and competent in matters of his work. What can I not say about the service center for Serov 1. Thank you Oleg for your time.
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March 1
Evgeny, an excellent specialist, polite!I tried to solve the problem that Alexey created for him (salon on Kamennagorskaya)
The problem was not solved, but he tried his best!
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April 29
We came from Gomel to pick up the car. It was scheduled for 10 a.m. I'm still sitting here. They say the car is getting ready.
To my question, how much longer to wait?
They did not give an answer.
They said we need to wait a little longer.
The time is 13 o'clock in the afternoon, there is no car yet
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January 11, 2023
I have been servicing my car here for more than 2 years. Good specialists, fast recording, affordable prices, always friendly staff is ready to tell and suggest everything.
I bought a car here and I serve it. I advise everyone.
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September 6
It is impossible to get through during business hours, there is no administrator at the workplace, you have to wait more than 20 minutes.
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January 24
The attitude towards customers leaves much to be desired.When buying a car, the manager promised to issue a car on Thursday, after payment it turned out that it was already on Friday.They asked then in the morning, since the issue is in another city, they set it at 18.00.The wishes are taken into account by 0%.
The attitude is like buying beads in transit, not a new car.
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April 17
We came from Gomel to pick up a car. By the appointed time. The specialist was waiting for us, the car was given out quickly. Upon inspection, flaws were found in the anti-chip pasting, the film was promptly replaced and released.
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September 20
Good service. You can make antikor cheaper. Crown t40.
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November 12
The consultant told everything in detail and clearly.
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March 2
I would like to express my gratitude to the manager Evgeny Alekseenko, who answered all my questions when choosing a car and further purchasing it.
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November 30
In terms of buying a car, it may be fine, but in terms of work, I do not advise it.
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May 3, 2023
I bought Lada vesta sv kros in 2020, from the complaints for 75000km only the brake discs, when the pads were first replaced, the brakes creaked so that the brains were wiped through the ears (3 pad replacements from different manufacturers did not help) replaced the bosh pads with brembo the problem went away, for 75000 I thought to go to the officials for repairs or do it on a regular hundred in two it's cheaper and not to overpay, the warranty remains for a couple of months (100000km or 3 years), I decided to overpay because they lubricate all the doors and sort of do diagnostics, and for good reason. When I picked up the car, I was asked to come back to change the corrugation and steering rack under warranty, I didn't complain about anything, and here such a replacement is free, very nice
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January 7
Excellent consultants! They will tell you everything, they will show you. I've been to different salons. The best one is here
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March 10, 2023
Low level of service and maximum disregard for customers. On March 7, we brought the Lada Vesta car for warranty replacement of the muffler by 16.00. "How long will it take to change the muffler?". - "2 o'clock." We'll call you in 2.5 hours: "The warranty repair service will not be in time, the car will be there tomorrow." Don't you need to call and warn that you are not in time so that people know that they are without a car on a pre-holiday evening? From the point of view of the service, no, it is not necessary. Along the way, we pointed out that when the engine starts, a shrill squeak is heard and the icon lights up for three seconds, indicating that the oil level is low. Provided (!!!) video recording. The service's response: "The problem has not been identified." We also complained about the terrible creaking of the clutch. The service's response: "The problem has not been identified."
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December 11, 2023
Everything is just terrible. We agreed to pick up the car the next day. Our manager confidently said that everything would be ready by 14 o'clock. We arrived at 14 o'clock, the documents were not ready, we were kept in the cabin until 17 o'clock.
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April 6, 2022
We bought a car at the end of November 2021. The car was needed right away. The choice fell on Lada Vesta SW Limited Edition. I wanted exactly the blue color. And here I want to express my gratitude to Yuri Kodatenko. I solved the issue as correctly and promptly as possible. At that time, there was no blue color specifically for Machine Builders. But it was said that they would try to do their best. In the late afternoon, we had already signed a contract, and the car was picked up a day later. The only consultant from all three salons of this dealer who really correctly answered technical questions about the car. No one imposed additional payments, there were recommendations and no more. They took what was necessary. Many items came out even cheaper if you ordered them yourself. The same winter tires came out at the dealer cheaper than ordering through onliner. It took a minimum of presence. In fact, we conducted a full escort before leaving the salon and after we contacted them, they were interested in how we live with the new car.
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June 21, 2023
We were politely greeted and politely escorted.
I didn't like the fact that you give the car clean and take it dirty. I gave away the noise in the engine with the problem, as a result, they found that the roller was howling. It was smart to replace them along with the timing belt, but the experts decided to lubricate it.
That's the whole so-called guarantee.
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May 24, 2023
The quality is satisfactory, the staff is polite. The waiting time brightens up a cozy place for customers. But I would like it to be faster.
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April 3, 2023
An excellent service center of the Lada concern.
A competent and responsive team of specialists, the guys really do their job.
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