Ladgorna
4 reviews
September 20
The apartment is bright and clean. The location is great. There are a lot of interesting things nearby. There is a refrigerator, hair dryer, kettle, microwave, ironing board, dishes, towels.
The staff chat, from 7 a.m. to late at night in touch. All questions can be asked. Wi-Fi access, which is very convenient.
I would like to add hangers and drinking water when checking in.
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July 10
The site contains photos of magnificent apartments, in fact, they are inhabited in junk. A "deputy director" was sent to the claim, who said in a white eye that this was not our mistake, we do not have such an apartment with such photos at all, it is not ours (such an apartment is on their website). And then she said that she was only responsible for cleaning, but even here there was something to show - white socks turned into black, since the apartment was not cleaned. Naturally, there were excuses: recently new girls began to clean here and have not yet been trained, and so on, it was instead of a cleaning offer.
We wanted to cancel the reservation and move in, but we had a late check-in, and there were no other options left in the city (high season and weekends).
They began to demand a discount, as a result, instead of 796 Belarusian rubles, they paid 700. An inadequate discount for so many significant differences in housing.
We tried to solve the problem with OZON, where the reservation was made, but they refuse, referring to the fact that we checked in, and the place of accommodation refuses compensation, since they settled in the apartments that we booked, and in general, we had, literally, a beautiful view from the window.
result: Do not use the OZON website and do not book accommodation with these guys. If absolutely necessary, ask for a photo of the apartment in which you will actually be settled. In general, it turned out that the discrepancy between the photos displayed on the booking sites and the real accommodation facility is a common practice in Minsk.
I'm attaching a photo below. The first 7 photos relate to the apartments in which we were settled, the other 15 are photos of the accommodation on the OZON website.
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1
November 5
The agency is excellent, the apartment was removed without any problems, self-occupancy is a great bonus, since we checked in late at night. The apartment is super, all the necessary conditions and amenities were there. Thanks!
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September 22
Excellent apartment. I shot it a second time, I was satisfied. We are always in touch and ready to help. The apartments are clean and comfortable. Thanks
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