I do not know whose mistake it was, and who acted in this situation: whether it was a mistake of the service or a mistake of the hotel. The situation is as follows: we have booked this hotel for one night. Upon arrival: the hotel staff informed: no booking. We have no connection, there was no WiFi in the hotel, and the first person at the reception could not help when asked to distribute Internet from the phone. The second person (more friendly) entered the password from some nearby access point after a couple of minutes. Proceedings began, the hotel staff did not start making any gestures, they did not see the Yandex travel application (service) in their eyes and did not hear about it. The hotel staff also replied to my question about the availability of rooms that there is only one empty room. Yandex support replied that it was necessary to expect a response within an hour. An hour later, of course, they did not answer. I went back to the hotel (I had to leave there, the Internet was bad enough), there again: no booking. After 1 hour and 10 minutes, Yandex reported that there were no rooms in this hotel and could refund the money or look for another hotel (the reservation was already a couple of days old, confirmation came by mail). We chose to refund the money because an hour later we had already booked a hotel on the island 150 meters from this one. Who lost in this situation is clearly us. If you have read this to the end, then "ashalet". Have a nice trip around this dirty city

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Lahori Tarka by Diamond Pruva Hotel

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