Lausange. Official Lada dealer
29 reviews
December 16, 2024
Pleasant communication, very good service, they will help you choose the right car and guide you from choosing to handing it out. Respect and respect to the staff, special respect to the sweet and kind girl Diana.
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December 14, 2024
I want to erase all the stars for the service in this service!!!
It's just TERRIBLE!
We purchased Lada Vesta SW in October of this year, in Minsk, but because it was closer to Soligorsk, we decided to pass it here. When recording to-0, she indicated that reverse gear was poorly switched on, the fender fastenings were lost and the hum increased with speed.
When transferring the car, they did a small run-in and the manager Artem (unfortunately I do not remember the last name) confirmed everything I said above!
An hour later they called to pick up the car ......
The oil was replaced because on a commercial basis, but about the rest it was said: they refused to look at the gearbox, justifying that up to 7000 is the norm, the fastening cannot be done because the bumper needs to be removed, but there is no engineer (who should give the go-ahead), the hum is due to the hub bearing, but because this is a warranty case, spare parts will be ordered and within 2 weeks we will be contacted and invited for a replacement.
It's been 3 weeks ..... silence....
I'm calling to clarify and make an appointment, where they tell me that they don't know if the spare parts have arrived for sure, but they offer to make a record...we stipulate the day and time of the proposed ones (they assure that repairs will be made in a few hours) ...
We arrive ..... And.....
Almost from the threshold, the girl declares that they will not do everything because they signed up for a day off and the time is later, they say you need to send everything for approval ..... "Leave the car and everything will be done within 2 weeks," we were told.How is it???? The malfunctions are the same as 4 weeks ago, which, according to Artyom, were sent for approval during the first arrival, and the time was negotiated from the proposed one with a re-indication of all malfunctions......We are shocked.... We begin the conversation accordingly in raised tones, after which we were assured that they would try to do everything before 20.00.OK. we leave, we go for a walk around the city because we are not local ourselves.
An hour later, a call: "You have a problem not in the bearing, but in the gearbox because there is a leak. Accordingly, they will not change anything today, leave the car " Tin.... Everything is boiling!!! We're going back.... Through swearing, the replacement begins.
By 19.00, all the stated malfunctions were eliminated, but with the gearbox it was said that they did not know if this was a warranty case...I'm interested, if it's not guaranteed, can we pick it up without making a replacement from them???- If you pay for the analysis and collection, we will be able to negotiate, followed by the answer.
After leaving this center, I realized that it was not worth leaving it just like that....
I am sure that at the first inspection they specifically did not look at the gearbox so that they could do it on a commercial basis instead of a guarantee!!!!!
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March 1
I have a Lada, and no matter what problem you tell them, their answer is "not critical", "take another ride", they refused to repair the central lock, referring to the fact that I have a third-party central locking system installed, but the third-party one is working properly and the factory one does not open the doors and the trunk has to use the button from the third-party keychain. If it wasn't for a third-party lock, I would have climbed into the trunk through the cabin. There was an extraneous noise at the checkpoint, and I agreed to repair it on the condition that if nothing was found there, I would pay for the work. The box was opened and nothing was found, but I insisted on replacing the roller bearings and needle bearing, after which the extraneous noise went away, but they forced me to pay anyway. Yes, after reading the comments below, I see that I'm not the only one. In general, they do not fulfill their warranty obligations! There is no conscience at all, a new car is under warranty and eliminate factory jambs at your own expense...
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July 22, 2024
I want to thank and say a big thank you for your manager Diana! 07/22/24 we picked up the car, Your manager worked competently, with knowledge of her business, just a smart girl, everything is clear, intelligible, good knowledge of the product being sold!!! And special thanks for the competent approach to the selection of an employee!
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February 22
A comfortable recreation area, you can observe what is happening in the car service area, everything is clearly and easily explained.
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January 26
We bought a car here earlier. Now we're going for THAT. Along the way, we extend the insurance. Comfortable. The staff is polite. But make an appointment in advance if you want to spend a minimum of time.
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July 5, 2024
I contacted this salon 4 times with problems with the warranty car and NEVER completely eliminated the problems with the car, some were only partially eliminated. Your car maintenance responsibilities are treated with respect
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October 30, 2023
The cost of spare parts is better to compare. Sometimes the difference is twice with large stores. And there are no questions about the work and the cost of just maintenance (oil, filter). You can stop by. It is convenient to observe the work through a large window.
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May 6, 2024
An excellent car dealership, good girl managers, have complete information on cars, only one thing is sad - Renault is gone.
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February 5
Everything is on the level. I just handed over the replacement of the timing belt and pump 1200r
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January 20
Nice salon, excellent staff
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December 9, 2024
Thanks!Everything is in its place.
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May 9, 2023
I liked the service, a good cleaning area, an observation window into the remzone, a full set of diagnostic equipment.
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October 2, 2023
There were of course different moments, but I did not like the fact that for the sake of fastening that can be welded, they said you need to completely change the muffler.
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January 28, 2023
I am very grateful to this salon, I am already buying a third car!Many thanks to the staff, everything is clear and to the point!Special thanks to Nikita who is working on my car!
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October 10, 2024
Manager Katerina, TOP
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September 14, 2022
Horror and nightmare!
We applied for warranty repairs to this organization. The service wants to be the best. They offered to pay for work on a warranty car, if not a guarantee, and if a guarantee, then for free. BUT to understand the warranty or not the warranty, you need to disassemble it. And you will pay for it. Some kind of laughter!
They also brought spare parts that did not fit the car. We practiced for two weeks, as a result - without results.
Don't step into this service anymore!
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5
November 20, 2022
Excellent service, especially pleased with the high professionalism of the accounting department!
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November 30, 2021
A huge reluctance to service warranty cars. As soon as the warranty ends, there is no problem..... and welcome. But as I understand it, this is company policy. Non-removal of warranty, as well as "jambs" after repair. I am 100% sure of one thing, with such an attitude towards customers, you will have fewer of them.
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May 3, 2024
It is immediately clear that the staff was educated for "pennies".
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October 1, 2021
What can I say, I wanted to buy tires - they were driven by specialists
Comrades, good service is the key to loyal Customers!
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January 21, 2021
Lovely salon, friendly staff, no comments. And you can also extend any insurance there
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September 7, 2020
Great staff girls, considerate. They'll tell you everything, they'll show you. It's a good place!
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September 3, 2020
The problem was fixed the third time, the staff is almost all young and inexperienced. But in general they are friendly and polite.
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August 19, 2021
Guys, you have to wait weeks to order a spare part. A useless establishment. With crazy prices
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December 22, 2022
I recommend it!
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October 30, 2021
I really like it❗
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January 7, 2021
Well done!
Good luck in sales!
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November 28, 2020
Managers are sleepy
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