Today, 18.08, I tried to get an espresso tonic at Lavazza. The cost of the drink is not small, even higher than the average in the city, namely 7.9 rubles. The barista accepted the payment at the terminal and ran away somewhere, as it turned out later in euroopt for a tonic. I've been standing for about 10 minutes, the drink is paid for, I have to wait. The barista leaves the euroopt self–service checkout with 5 bottles of the cheapest tonic - your tonic, that is, for 7.9p per drink, you don't even have schweppes in the drink. The barista offered to go again so she could buy schweppes, but I decided to just make a refund. As I mentioned earlier, I paid at the terminal, but for some reason the barista tried to return the money to me in cash without a refund receipt, that is, without making a refund through the cashier, claiming that she simply does not know how to return money through the terminal, and also offered to transfer money to my card or talk to some Svetlana on the phone. As a result, I myself had to figure out how to make a refund (the first instruction on the Internet) and explain to the barista. The impressions are terrible.
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Владислав Б.
Level 4 Local Expert
November 19
Delicious coffee, but I couldn't figure out their work schedule.
One day before 21:00, the other 20:30.
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Анна Скобкарева
Level 2 Local Expert
July 23
Very tasty coffee and polite staff who will take into account any wishes! Super!