LC Waikiki Türkiye

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Erkan İ.

Level 2 Local Expert

i bought a children's vest for 999.99 TL. When I inspected the product the next day, I noticed a burn mark on the edge, which was clearly a factory manufacturing defect. on 17.09.2025, I took the product with its label to the store with a refund or exchange request. However, the store employees evaluated this defect as a 'user error' by claiming that it was a cigarette burn and rejected my refund/exchange request. Also, the store officials said, 'Complain anywhere you want, nothing will happen.' he has displayed a negative and deterrent attitude in the form of. The product was left in the store and has not been returned to me. 10 of the Consumer Protection Law No. 6502. According to the article, defects that occur within 6 months from the delivery of the goods are considered to be present on the delivery date, and in this case, the burden of proof that the defect is not caused by consumer error belongs to the seller. The defect has been charged to me by the seller, my legal rights have been blocked.I want my product to be examined and accepted as a production defect and my change request to be met

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LC Waikiki Türkiye

1 review