Lepestok
127 reviews
February 15
My husband ordered a bouquet through the website on February 14th. I ordered from another country! the bouquet is not cheap 140 rubles + 17 rubles delivery, in fact, a bouquet of a completely different composition and price criterion arrived, I understand everything, the hype, the flowers have run out, but at least the changes would have been agreed. The bouquet is beautiful, but clearly not the stated amount. The florist reserves the right to make changes to the composition, so at least coordinate the changes with the customer and stick to the amount that the customer has already paid you’
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February 13, 2024
Flower shop "Forget-me-not" - let's not forget to do our job well))))
For the second birthday in a row, I have flowers ordered from this store. The first time the wrong bouquet came, which the person ordered) the second time they forgot to put a postcard, roses for the price they paid for them were small. The edges of the rose leaves are bent. At one time, I had to deal with the question of where the postcard for the bouquet is. The first call said they would call back, an hour later they did not call back, the second time they said they would call back, they wrote. The roses were cleaned with a studder, which is why the trunks of roses look terrible, the places where the trunk is damaged from the studder have dried up, and the flowers are unpackaged and it looks unpresentable. It is not so difficult to clean roses, and any flowers by hand, I speak as a florist) and at the same time the roses will not lose their appearance) the leaves on the bouquet dried up the next day, the reason is the same - the shipoder) and half of the roses are already trying to die, and not even a day has passed since receiving the flowers🤡
I don't understand what the store and staff are thinking when they send such bouquets, thank you for spoiling the holiday and spoiling the impression of you)
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September 26, 2023
Thank you very much for the excellent service and high-quality bouquet!
The order was placed in the evening, and in the afternoon everything was delivered, as agreed on time.
It's very nice to surprise mom from another country!🙌 Everything went quickly and without problems on payment.
Prosperity of your company and success!❤️
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February 2, 2024
I ordered a girl
What did you like:
-fast and clear communication in the TG chat (give the girl a bonus)
-fast online payment via EPIP
- a gorgeous courier who called and clarified in advance
-we sent a photo of the bouquet before sending it
- we have clarified all the data
- they arrived very quickly
-the flowers are gorgeous, fresh and smell of spring
Smartly structured processes
I will order more
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October 23, 2023
I was buying flowers for my mom. Despite the workload, I was quickly helped with the choice and everything was packed efficiently. The roses stood for a little more than a week, considering that there were frosts in those days. Thank you, Mom and I are happy. It's nice that the owners care about quality
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June 17, 2024
I do not recommend it, especially for those who order from another country! Flowers are replaced with cheap ones, especially mixes of flowers, they make them look like in the photo in color, but with other varieties, without notifying the customer, of course, no one resets the price, do not be fooled by the pictures, my advice to you
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October 13, 2023
Excellent florists, always fresh flowers and a large selection - a guarantee of a beautiful bouquet for every taste and purse. I recommend it! I buy bouquets only from them.
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March 4, 2023
We have already ordered flowers with delivery from this salon several times. For the first time, I liked everything, both the bouquet and the service. I placed the order from abroad, there were no problems with payment, followed the link, paid and delivered on time.
For the second time, we were dissatisfied with the service:
1. The manager in the VK group is clearly not eager to communicate with customers. He answers for a long time and in formulaic phrases. You constantly have to ask the same question several times to finally get an answer to it, and then not always. Where is the vaunted customer orientation?
2. The order was also made from abroad, but this time we were informed that you can only pay by transfer to a Tinkoff card to some unknown person. It's even funny…
3. The bouquet was ordered specifically from the website. The fact that the packaging was different is not important. The bouquet itself was different from the photos on the site, not for the better.
4. And again, by March 8, we wanted to place an order for a bouquet of Tulips. We wrote to the manager several times about the colors available. They said that it was important that the flowers were light (yellow, pink, etc.). To which the salon replied that it was unknown which flowers would be sent to the recipient. Their workload is too high to coordinate photos of flowers with the customer 5 days before the holiday. It turns out that the Petal salon considers it normal to send, for example, black tulips, for a non-budget price, on March 8, that's customer orientation 👌
We really want a competitive salon with delivery in Belarus to appear, which, in terms of conditions, quality and attitude to customers, will be cooler than this one.
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December 6, 2023
It is very unprofessional:
1) to call the recipient, not the customer, and clarify the address, thereby spoiling the surprise.
2) Name the recipient (girl) by another name!!!!!
3) delivery was delayed by 2 hours - non-compliance with the terms of the transaction.
With this approach to work, it is necessary to change the scope of services....
P.S. the postcard with the wish was not inserted into the bouquet - it was handed over in an A4 sheet sealed with a stapler))))))))
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February 6, 2024
And somehow the prices have become indecent at all. It used to be like the norm, but now it is 3-4 times higher than the market. And I understand there would be free shipping.. so no, and the delivery is above the market.
Anyway, I'll go to another site.
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October 4, 2024
The assortment is just a fairy tale: from classic roses to exotic plants that I have not even seen before.
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August 28, 2023
Thank you so much for the promptness and high-quality flowers! You really helped out today)
I ordered flowers from another city for a friend, they were collected and delivered in a few hours)
Bonus, photo before sending👌🏼
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November 25, 2022
I ordered flowers for my mom's birthday today. I am in St. Petersburg myself, I was worried about whether I could pay, but even here everything turned out to be easy and simple! I am absolutely delighted with how the guys work! I ordered flowers at 5 pm, delivery to Maryina Gorka, I thought today was definitely not, well, at least for tomorrow. I started the order at 17:20, I already paid at 17:57. At 18:30, they sent me a photo report that your bouquet was collected. I was very worried about the delivery, but everything is clear and on time here. It was delivered at 21:30 (it was agreed that delivery was from 21:00 to 23:00), the quality of the flowers is excellent, the packaging is simply amazing! I still can't believe that someone here can provide such a first-class service!
As an seo specialist, I can't help but note the quality of the site! And then we did our best! Promotion for geo-queries is done perfectly)
I wish the company prosperity, keep the service at the same level! Thank you for a lot of positive emotions! It will be my great pleasure to congratulate my family and friends with the help of your company!!!
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November 5, 2024
Thank you for your attention and help with the purchase. I wish you success.
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February 15, 2024
The spouse presented a bouquet of flowers on February 14. They brought it in the morning, and by the evening half of the flowers had withered.A complete disappointment...Not only was the bouquet not delivered the one he chose, but the price does not match such a bouquet
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February 14, 2023
It's terrible, the holiday is ruined!!!
When trying to postpone the order to the next day, since the wife with a small child goes to bed at 21.30 (delivery according to the manager from 14.00-23.00), I heard a fundamental no!!!!your order is already on the way by the time it was at 18.50!!!Well, on the way, so on the way, I thought, it's late, so we'll wait!!naturally, the order did not arrive on time, the delay is only 5 minutes, but when the manager defends his rights with such tenacity, then be kind and fulfill the conditions that you set yourself!!!!!disgusting customer service and delivery service!!!!and in the end, what kind of time frame for delivery is 14.00-23.00, you can't leave the house anywhere because the courier dialed 5 minutes before arrival!!!!Complete game in one word!!!It's a disgrace!!!I apologize to the readers as it boiled over
There are no complaints about the colors themselves, everything is beautifully done!!!but the feeling of the moment is completely spoiled!!!
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March 7, 2023
I ordered it for the first time exactly a year ago-everything was fine. This time I had to cancel the order, as I was offered to agree to the following:
-It is possible to replace the colors in the product you have chosen. The shade and variety of roses may vary
- On a public holiday, DELIVERY is carried out during the day until 24.00.
I'm sorry, but how can you buy a pig in a poke? On my offer to coordinate with me in advance a possible replacement, they replied that they were very busy. Disappointed(
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March 7, 2024
I ordered one bouquet, in fact another one came out, no one notified in advance what the bouquet looks like and what does not correspond to what was stated, nothing can be changed on the last day...
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August 22, 2024
A beautiful bouquet for 300 rubles. Which stood for 3 days, this is with a miracle remedy that was given in the store when paying.
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November 3, 2023
Everything is super! The flowers are packed very nicely on time and neatly. The courier is polite and charming.
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July 20, 2022
Wonderful service and, most importantly, a good opportunity to please your loved ones, with beautiful bouquets and give you a great mood.
Thanks for the work, I ordered it not once and I am satisfied with the result.
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November 12, 2024
Outstanding service! It is very convenient and pleasant to use! Thank you very much!
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March 14, 2023
The coolest salon of flowers! That's how I always buy flowers. The service is excellent! And the prices are good, they even make discounts.
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November 18, 2023
Well done guys, they helped with the bouquet, explained how to pay, everything was delivered on time ... thank you
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July 7, 2022
A great salon with nice staff! We reacted to the request quickly and delivered the flower as quickly as possible!
Thank you very much for your work!
Contact them and you will not regret it!
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February 6, 2024
Excellent service! A good assortment. Prices are like everywhere else!
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September 5, 2021
I am very grateful to this company and especially to the florist Lyudmila!Fast, high-quality and inexpensive!I ordered a bouquet from St. Petersburg to Nesvizh, with delivery on the same day.Everything was delivered, beautifully and on time!Thanks!!!
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June 23, 2023
I ordered a bouquet through the website for delivery.
Everything is beautiful on the site, but something remotely resembling a bouquet was sent for approval.
It is not difficult to count the number of buds both in the photo from the website and in the photo when agreeing.
If you change the number of flowers in a bouquet, then why don't you change the cost.
Packaging the situation in this case will not save the situation, because flowers will not be added anyway.
Refusal, I do not advise you to get involved.
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October 21, 2022
Everything is at the highest level, competent specialists, it's nice to deal with such people! This is not the first time I have applied, and I think it will not be the last.
It's simple - cool!!!
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February 27, 2022
Excellent service! Quick response, offered several options, polite and pleasant staff, did everything in one day.
We carried out the delivery efficiently, presented everything in the form of a surprise, which was very pleasant!
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June 27, 2022
Guys, thanks a lot! Maximum customer orientation. On the remote site, they helped to choose a bouquet, organized delivery and did everything in the best possible way. Thanks!
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July 8, 2022
The flowers arrived beautifully, but the packaging was very crumpled. When ordering, I chose a bouquet, but the administrator said that the bouquet would be created with replacements, I don't see a problem in this, and everything looked harmonious. I did not compare the sent photo of the bouquet in terms of volume with the bouquet from the site. After comparison, there is a feeling that the bouquet looks bigger on the website.
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June 15, 2022
A great store. A good selection of bouquets. Friendly staff. It was very pleasant. The joy of the surprise.
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November 7, 2021
Great store, I recommend it! I made an online order from them, the feedback is fast, they explain everything as clearly as possible, the order report is complete with a lot. The order was delivered to the birthday boy on time. Thanks!
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January 18, 2023
I ordered delivery from Russia, everything turned out to be paid, excellent staff, fast delivery and beautiful flowers♥️
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January 2, 2021
Thanks to the Petal team for prompt service, good attitude to customers and fast delivery! We wanted to please my husband's mother on her birthday with a bouquet of fresh flowers. But since she lives in another city, they resorted to a delivery service. I was pleased that the bouquet was photographed before being sent to the addressee and sent to Viber for approval. And then it was delivered super fast! We wish you prosperity, success and good luck in your beautiful and necessary business!
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July 8, 2022
Excellent service! We helped with the choice, took into account all preferences. The delivery was completed on time, taking into account all wishes!
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June 5, 2022
The website contains incorrect information on delivery to the regions. They promise delivery in 1-2 hours, but in reality there is no point in Brest and if you contact after lunch, it may turn out that the courier has already left and delivery is possible only for tomorrow
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January 23, 2021
We ordered flower delivery at the Petal store in the city of Bobruisk. We were very satisfied. The polite manager helped with the order. Everything was delivered on time. The flowers are fresh and beautifully packaged.
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October 10, 2023
People don't mess with this office. Some show-offs. I have never seen worse service.
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August 3, 2021
Good afternoon!! I ordered a bouquet for a girl, it was delivered on time, the flowers are gorgeous, the service is excellent and everything is convenient. Thank you very much, I recommend it to everyone ☝️
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May 18, 2022
Thank you for your help in organizing congratulations! For help in choosing a bouquet and prompt congratulations! Please contact us, you will not regret it....
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November 5, 2021
Well done guys. I express my gratitude. Delivery on time, high quality, inexpensive. Thank you very much.
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July 7, 2021
Great store! A good assortment of colors. Friendly and, in my opinion, professional florists. I definitely recommend it!
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June 30, 2022
excellent and fast service, timely notification and notification upon delivery
of top-class flowers
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September 4, 2021
Excellent service! Yesterday at 21:10 I sent a request for flower delivery, today at 9 a.m. I was contacted, the order was edited, everything was checked and already at 11:40 the order was delivered to the addressee! Safe and sound. The birthday girl is happy! Thank you! Good luck and prosperity!
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April 17, 2021
A good store! The sellers are polite. They will help and prompt you. At my request, they took a photo of a specific bouquet. Unsubscribed that the customer received the delivery.
In general, they do their job clearly and quickly! (In my case)
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February 18, 2024
I ordered a bouquet in Gomel, at the petal store. The bouquet was brought beautifully, but on the second day it wilted.
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September 7, 2021
A good store, they responded quickly and delivered the order.
The sellers are friendly, good, they will pick up everything according to your wishes.
The only thing that seemed expensive to me, but the market is probably like that.
And they should have done an additional telegram and whatsapp. Otherwise, the unfortunate Viber had to be downloaded.
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July 1, 2020
The best place to order a bouquet without being in Belarus. I often order bouquets in Minsk from abroad, for the first time the ordering procedure left such a good impression! Excellent and fast service without unnecessary calls, all the registration took place via Telegram. It is very convenient and high-quality, I will use it. Thank you very much! The recipient of the bouquet was very pleased and satisfied with the quality of the flowers!
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