Hello, I came to register and asked you to tell me about the promotion.No one even lifted a finger.Without explaining , they did what they needed to do . I came in yesterday with a claim, and they told me to come back in three months, or better yet, don't come here at all I'll complain to the manager, it's not a job. Hurtful

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Полина

Level 3 Local Expert

The service is terrible, they don't understand the issues at all, they don't have information about the tariffs when transferring the number, just to sell, they had to reconnect everything, waste time and solve everything through the contact center 0/10 We've been contacted twice, and twice it's like the employees are on their first day at work.

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Vadim Kozhuh

Level 6 Local Expert

On 04/29/2025, I applied for an e-sim replacement service. During a conversation with the only woman behind the counter, it turned out that the account should be 10 rubles. to reissue the card. I don't have access to the number and network (I lost my phone, I came with another one), I can't put money into their account at the salon. The woman recommended using the Kiwi kiosk in the neighboring A1 salon. And while I was topping up my account, for about three minutes, Madame closed the salon and walked off into the sunset. After waiting for her for 20 minutes, he went about his business without communication again. I stopped by an hour later and she was gone. The time is already at 20 o'clock. I waited, but there was no one. Communication is very necessary. I drove in another 30 minutes, and the woman was there. To my remark that it was not nice to do this to people, she replied that she had lunch (almost two hours, which was not available at all). I understand everything, but there are no queues at the salon, I was the only customer, why not warn me if I really wanted to eat, or postpone lunch for five minutes - that's how long it could take to solve my question. In fact, I spent almost three hours with her lunch. This is the experience of contacting us, which proves once again that the face of the company is the people at the points of interaction with the client. And in this case, it's an unpleasant face, but it's definitely full (two hours, Carl!).

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