Lukoil is the only company for the use of whose services I am willing to overpay (for gasoline and everything else) in order to receive comfort and pleasant service. But this point, unfortunately, makes me doubt the correctness of my choice.
One of the reasons why we prefer Lukoil to competing companies is the well-established operation of toilets. At large gas stations there are both women's and men's booths, or even several of them, always clean, there is always paper, paper towels and so on.
Often seeing a gas station on our way, and having more than half a tank, not having the need for refueling, but having the need to relieve ourselves, we stop and, like honest people, refuel the car, for the sake of decency, so as not to use the gas station only as a toilet, but if we have a full tank, then we definitely buy something in a store or cafe, even if we don't need it, as if "paying" for visiting the restroom. Although (hand on heart) I understand that the cost of gasoline and the margins for everything else already include the use of free services such as WC.
We often travel by car, drive tens of thousands of kilometers across Russia and beyond, and the amount of gasoline we bought at Lukoil more than pays for rare toilet visits, even for years to come.
So, lately I've noticed that Lukoil has started to deteriorate. This is already the point where, for various reasons, the toilet does not work. Okay, this is a normal practice for Gazpromneft, and that's why we often drive past their gas stations. But I did not expect this from Lukoil.
To begin with, we did not plan to visit this particular point if we did not need it, because gasoline prices in the territory of the Republic of Belarus are much more expensive than in Russia. Here I'm not even worried about my bummer, when I went to the gas station, I heard a young man ask very much to let him go at least "in a small way", but was refused, I also saw a pregnant girl leave the gas station with a doomed face. Yeah, that's great. What else can I say?
Of course, no one canceled force majeure, as well as "technical reasons", whatever that means. And I understand perfectly well that there is a franchise, and the company is "not to blame" for the dishonesty of entrepreneurs operating on its behalf ... BUT! As a customer and consumer, I don't have to know such subtleties, get into the situation and make allowances for it.
If a representative of the company reads my review, you should not take offense at him or make fun of him as frivolous. If the customer is dissatisfied, then this is at least a reason to think about whether everything is in order with the service. But many people are ashamed to write about the toilet, but it will not hurt them to silently draw conclusions.
Well, at the end of the review, I will say the following. It used to be like this: if I see a red and white "LUK" on the road, then for me it is a priori a sign of excellent fuel quality, impeccable service, comfort and well-coordinated work of all the components of one large "organism" called Lukoil, and I will definitely stop here without hesitation. But lately I've been getting more and more disappointed, and it makes me sad.
And even the fact that there was no queue at the gas station, and there was a self-payment terminal (which, by the way, is convenient to use), and there were no annoying gas station attendants, will not change my assessment. After all, the main evaluation criterion is that I did not receive the desired service, and even overpaid for gasoline, which could have been bought already on the territory of Russia, having passed the border. After another such case, one question remains: why then is there a pointer "WC" on the signboard, which in fact cannot be used (it looks like misleading visitors).
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Инкогнито 1593
Level 11 Local Expert
July 7
Refueled, bought a local A1 SIM card and an original Coca-Cola)) everything is clean, the sellers are friendly
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Татьяна Лад
Level 9 Local Expert
March 3
I stopped by the gas station today - my mood lifted)) very nice staff - they gave me a bonus card, the man at the checkout explained everything clearly. Only positive emotions
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Сергей
Level 12 Local Expert
April 26, 2023
Хорошая АЗС. Вежливый персонал, почти всегда пустая. Чистые санузлы и аккуратный торговый зал. Часто бывают интересные акции на покупку сопутствующих товаров.
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Пётр К.
Level 29 Local Expert
August 3
The last gas station before the border. Always a good 98 gasoline.
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Алексей корнеенко
Level 8 Local Expert
September 29
The toilet has not been working for several months, and no one cares about it...
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Владислава
Level 15 Local Expert
July 30
The toilet did not work, the alternative was bushes
An employee with an indifferent face
I do not recommend Lukoil in Belarus, the level is not comparable with Russia at all
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Товар не качественной химия
Level 12 Local Expert
May 19
Everything is clear but expensive for Lukashenko
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леонид курлянчик
Level 9 Local Expert
March 12
Excellent gas station with good service
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Вячеслав Туник
Level 3 Local Expert
September 3
The toilets are not working....constantly
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Сергей Бахметьев
Level 20 Local Expert
June 17, 2022
Отличная заправка! Приветливый персонал. Качественное топливо. До полного заливаем, потом платим. Рекомендую однозначно!
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dmitri-starosta
Level 28 Local Expert
July 29, 2022
Как чувствовали, что надо заправиться перед границей! Заехали на эту заправку, залили 10 литров, воспользовались туалетом и без переживаний об опустошении бака стояли час в пробке на границе. Русские понранцы как-то медленно работают, или машин слишком много, но пробка удивила, если честно.
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Oshenka o
Level 15 Local Expert
September 7, 2022
Чисто, опрятно, вежливый персонал! На придавках коепкий алкоголь и презервативы😂Рееомендуем
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Дмитрий Мурзаев
Level 6 Local Expert
May 8
They didn't top up the fuel.
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Александр Яцковец
Level 6 Local Expert
June 29
Excellent gas station.
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OdinDvaTri
Level 12 Local Expert
July 9, 2021
Отличная заправка, классные, приветливые работники! Чистый туалет, хороший набор ништяков для водителей. По парковке ходит аист и стреляет покушать)
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Михаил Bear
Level 7 Local Expert
August 29, 2022
Как и все заправки лукойл на хорошем уровне, единственное не работает их карта, не начисляется бонус, но это мелочи
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Борис
Level 12 Local Expert
April 1
Payment by mir card only,
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Кристина Н.
Level 2 Local Expert
December 31, 2022
Отвратительная заправка! Не почищено ни разу!! На легковой машине не проехать, глыбы льда!!!
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Martin
Level 28 Local Expert
March 31, 2023
Хорошая заправка,есть всё необходимое
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Дмитрий Ерема
Level 6 Local Expert
January 7, 2023
Нормальный бензин ⛽️. Можно купить алкоголь 🥃 🙂👍!
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Геннадий АМВ
Level 30 Local Expert
December 21, 2022
Ничего плохого, но кофе машины подают теплые напитки а я люблю кипяток чтобы был
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Сергей Шестаков
Level 21 Local Expert
May 4, 2023
Как говорил ранее.... Бензин дороже чем в России
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Барановский Максим
Level 30 Local Expert
December 4, 2021
Заправка отличная, топливо хорошее,но цены чтоб перекусить что нибудь космические
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Алексей К
Level 30 Local Expert
April 18, 2022
Отличная современная АЗС. Всё по стандартам LUК
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Ольга Ильинична
Level 26 Local Expert
September 29, 2019
Стандарт Лукойла, очень прекрасная заправка на пути в Россию. Качественное топливо , прекрасный магазин сувениров и алкоголя для тех кто забыл купить в Белоруссии.
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Сергей
Level 13 Local Expert
September 11, 2018
В Белоруссии на заправках под разными брендами качество бензина одинаково. Одинаково хорошо. Так что эта заправка такая же как все. Цены также везде одинаковые. Единственное что отличается это персонал, но и он также везде приветливый и общительный.
Поэтому заправляться можно смело - машине понравилось.
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Максим Гаврилин
Level 9 Local Expert
November 3, 2022
Как всегда на ЛУКОЙЛ!
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Show business's response
Александр Семенов
Level 6 Local Expert
June 4, 2020
Качественно, быстро, чисто. Приветливый персонал.
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Александр И
Level 22 Local Expert
October 19, 2019
Удобная заправка на выезде из Беларуси. Есть туалет, есть кафе. Есть нужные мелочи в дорогу.
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Петр Б.
Level 6 Local Expert
February 19, 2021
Стоянка грузовых авто, заправка, магазин.
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Makushla
Level 7 Local Expert
July 30, 2022
Все четко без занудства
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Андрей И.
Level 4 Local Expert
April 26, 2019
Хорошее обслуживание, на месте можно перекусить и сделать страховку, есть мойка.
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Олег Б.
Level 21 Local Expert
June 8, 2019
Удобно, что можно рассчитаться картой. Большой выбор сопутствующих товаров. Особенно алкоголя))
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Андрей К
Level 10 Local Expert
August 26, 2019
Приятный персонал, чистая заправка. Российскую карту "лукойл" не принимают.
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1 1
Level 17 Local Expert
August 21, 2022
Всё верно.
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Show business's response
Автопарк №4
Level 6 Local Expert
September 7, 2019
Хороший кофе.туалет. Бесплатная хоть и небольшая стоянка.
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sakesoft
Level 11 Local Expert
August 14, 2019
Приветливый персонал. Умереные цены в магазине
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Александр М
Level 6 Local Expert
April 20, 2018
Хорошая заправка, с бесплатным wi-fi, возможностью перекусить и застраховать машину.
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Ирина Юрьевна
Level 7 Local Expert
May 29, 2020
Можно заправляться картой русской
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Иван
Level 24 Local Expert
April 21, 2019
ДОРОГО причем все, они даже БЕларусьнефть по ценам на товары переплюнули
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Кама
Level 5 Local Expert
May 13, 2019
Есть Wi-Fi, впринципе как и на большинстве заправок в РБ.
7
Мikalai S
Level 15 Local Expert
August 2, 2020
Отличная заправка.
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Вадим
Level 19 Local Expert
July 15, 2019
Отличная заправка, отличный бензин.
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Владислав Макаев
Level 12 Local Expert
January 8, 2019
Хорошая заправка, правдо цены дорогие
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Денис Емельянов
Level 3 Local Expert
May 10, 2018
Не очень мне понравилась Белорусская солярка, не только на ЛУКойле