Lukoil

Rating 4.9
327 ratings
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64 reviews

Level 17 Local Expert
June 24
Lukoil is the only company for the use of whose services I am willing to overpay (for gasoline and everything else) in order to receive comfort and pleasant service. But this point, unfortunately, makes me doubt the correctness of my choice. One of the reasons why we prefer Lukoil to competing companies is the well-established operation of toilets. At large gas stations there are both women's and men's booths, or even several of them, always clean, there is always paper, paper towels and so on. Often seeing a gas station on our way, and having more than half a tank, not having the need for refueling, but having the need to relieve ourselves, we stop and, like honest people, refuel the car, for the sake of decency, so as not to use the gas station only as a toilet, but if we have a full tank, then we definitely buy something in a store or cafe, even if we don't need it, as if "paying" for visiting the restroom. Although (hand on heart) I understand that the cost of gasoline and the margins for everything else already include the use of free services such as WC. We often travel by car, drive tens of thousands of kilometers across Russia and beyond, and the amount of gasoline we bought at Lukoil more than pays for rare toilet visits, even for years to come. So, lately I've noticed that Lukoil has started to deteriorate. This is already the point where, for various reasons, the toilet does not work. Okay, this is a normal practice for Gazpromneft, and that's why we often drive past their gas stations. But I did not expect this from Lukoil. To begin with, we did not plan to visit this particular point if we did not need it, because gasoline prices in the territory of the Republic of Belarus are much more expensive than in Russia. Here I'm not even worried about my bummer, when I went to the gas station, I heard a young man ask very much to let him go at least "in a small way", but was refused, I also saw a pregnant girl leave the gas station with a doomed face. Yeah, that's great. What else can I say? Of course, no one canceled force majeure, as well as "technical reasons", whatever that means. And I understand perfectly well that there is a franchise, and the company is "not to blame" for the dishonesty of entrepreneurs operating on its behalf ... BUT! As a customer and consumer, I don't have to know such subtleties, get into the situation and make allowances for it. If a representative of the company reads my review, you should not take offense at him or make fun of him as frivolous. If the customer is dissatisfied, then this is at least a reason to think about whether everything is in order with the service. But many people are ashamed to write about the toilet, but it will not hurt them to silently draw conclusions. Well, at the end of the review, I will say the following. It used to be like this: if I see a red and white "LUK" on the road, then for me it is a priori a sign of excellent fuel quality, impeccable service, comfort and well-coordinated work of all the components of one large "organism" called Lukoil, and I will definitely stop here without hesitation. But lately I've been getting more and more disappointed, and it makes me sad. And even the fact that there was no queue at the gas station, and there was a self-payment terminal (which, by the way, is convenient to use), and there were no annoying gas station attendants, will not change my assessment. After all, the main evaluation criterion is that I did not receive the desired service, and even overpaid for gasoline, which could have been bought already on the territory of Russia, having passed the border. After another such case, one question remains: why then is there a pointer "WC" on the signboard, which in fact cannot be used (it looks like misleading visitors).
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3
Level 11 Local Expert
July 7
Refueled, bought a local A1 SIM card and an original Coca-Cola)) everything is clean, the sellers are friendly
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Level 9 Local Expert
March 3
I stopped by the gas station today - my mood lifted)) very nice staff - they gave me a bonus card, the man at the checkout explained everything clearly. Only positive emotions
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Level 13 Local Expert
April 26, 2023
A good gas station. Polite staff, almost always empty. Clean bathrooms and a neat sales area. There are often interesting promotions for the purchase of related products.
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Level 29 Local Expert
August 3
The last gas station before the border. Always a good 98 gasoline.
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Level 8 Local Expert
September 29
The toilet has not been working for several months, and no one cares about it...
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Level 15 Local Expert
July 30
The toilet did not work, the alternative was bushes An employee with an indifferent face I do not recommend Lukoil in Belarus, the level is not comparable with Russia at all
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Level 3 Local Expert
September 3
The toilets are not working....constantly
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Level 9 Local Expert
March 12
Excellent gas station with good service
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Level 20 Local Expert
June 17, 2022
Great gas station! Friendly staff. High-quality fuel. Fill it up to full, then pay. I definitely recommend it!
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Level 28 Local Expert
July 29, 2022
How we felt that we had to refuel before the border! We stopped at this gas station, filled 10 liters, used the toilet and stood for an hour in traffic at the border without worrying about emptying the tank. The Russian ponrans are somehow slow to work, or there are too many cars, but the traffic jam surprised, to be honest.
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Level 15 Local Expert
September 7, 2022
Clean, tidy, polite staff! On the appendages , some alcohol and condoms are recommended
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Level 12 Local Expert
May 19
Everything is clear but expensive for Lukashenko
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Level 6 Local Expert
June 29
Excellent gas station.
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1
Level 12 Local Expert
July 9, 2021
Great gas station, cool, friendly staff! A clean toilet, a good set of nice things for drivers. A stork walks around the parking lot and shoots to eat)
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Level 7 Local Expert
August 29, 2022
Like all Lukoil gas stations at a good level, the only thing is that their card does not work, no bonus is awarded, but these are small things
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Level 8 Local Expert
June 28, 2022
For the first and only time, I tore off the hose in 12 years of experience. Stupid coffee, yeah, and went. Be careful - Jeppa is waiting for you in the most unexpected places.
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Level 12 Local Expert
April 1
Payment by mir card only,
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Level 2 Local Expert
December 31, 2022
Disgusting gas station! It has not been cleaned once!! You can't drive a car, blocks of ice!!!
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Level 7 Local Expert
May 8
They didn't top up the fuel.
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Level 29 Local Expert
March 31, 2023
Good gas station, there is everything you need
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Level 6 Local Expert
January 7, 2023
Normal gasoline ⛽️. You can buy alcohol!!
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2
Level 30 Local Expert
December 21, 2022
Nothing bad, but coffee machines serve warm drinks and I like boiling water to be
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Level 21 Local Expert
May 4, 2023
As I said earlier.... Gasoline is more expensive than in Russia
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Level 30 Local Expert
December 4, 2021
The refueling is excellent, the fuel is good, but the prices for something to eat are cosmic
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Level 30 Local Expert
April 18, 2022
Excellent modern gas station. Everything is according to LUK standards
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Level 26 Local Expert
September 29, 2019
Lukoil standard, a very excellent gas station on the way to Russia. High-quality fuel, a wonderful souvenir and alcohol store for those who forgot to buy in Belarus.
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Level 9 Local Expert
November 20, 2019
Every time on the way to the Russian Federation, I stop at this gas station. What can I say? It's only getting worse. If I always took a burger and hot chocolate before, then after two cases when they gave out something inedible, I stopped buying burgers. I'll stop buying drinks after today. One plus is the availability of insurance and a toilet in one place at once.
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Level 11 Local Expert
August 3, 2022
I was here on 08/03/12 , they refused even to charge my phone to pay at this gas station, worse than one
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Level 13 Local Expert
September 11, 2018
In Belarus, the quality of gasoline at gas stations under different brands is the same. Equally good. So this gas station is the same as everyone else. The prices are also the same everywhere. The only thing that is different is the staff, but they are also friendly and sociable everywhere. Therefore, you can safely refuel - the car liked it.
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Level 9 Local Expert
November 3, 2022
As always at LUKOIL!
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Level 12 Local Expert
July 27, 2020
Good refueling. And the gas station employees are very competent in their work.
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Level 6 Local Expert
January 12, 2019
We came from Moscow, we had to fill up the car, but we don't know where the good gasoline is. Refueled twice, you ask the operator (seller) to fill up a full tank easily and without compulsion, you pay with a card, everything is OK)
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Level 8 Local Expert
June 4, 2020
High quality, fast, clean. Friendly staff.
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Level 22 Local Expert
October 19, 2019
Convenient refueling at the exit from Belarus. There is a toilet, there is a cafe. There are the necessary little things for the road.
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Level 6 Local Expert
February 19, 2021
Truck parking, gas station, store.
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Level 4 Local Expert
April 26, 2019
Good service, you can have a snack and make insurance on the spot, there is a car wash.
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Level 21 Local Expert
June 8, 2019
It is convenient that you can pay with a card. A large selection of related products. Especially alcohol))
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Level 7 Local Expert
July 30, 2022
Everything is clear without being boring
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Level 10 Local Expert
August 26, 2019
Nice staff, clean gas station. The Russian Lukoil card is not accepted.
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Level 18 Local Expert
August 21, 2022
Everything is right.
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Level 12 Local Expert
August 28, 2022
The best gas station in Russia
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Level 6 Local Expert
September 7, 2019
Good coffee.toilet. Free though small Parking.
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Level 11 Local Expert
August 14, 2019
Friendly staff. Reasonable prices in the store
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Level 10 Local Expert
January 12, 2020
Everything is fine, even the coffee is great
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Level 6 Local Expert
April 20, 2018
A good gas station, with free wi-fi, the opportunity to have a snack and insure the car.
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Level 7 Local Expert
May 29, 2020
You can fill up with a Russian card
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Level 24 Local Expert
April 21, 2019
And everything is EXPENSIVE, they even surpassed Belarusneft in terms of prices for goods
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Level 5 Local Expert
May 13, 2019
There is Wi-Fi, in principle, as at most gas stations in the Republic of Belarus.
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Level 14 Local Expert
September 10, 2018
In 2012, 88 liters were poured into a 39-liter tank without spilling a drop on the asphalt!
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