My colleague and I bought tickets in advance for the Lux Express bus Moscow — Donetsk, departing on December 11, 2025 at 16:00. However, we were a couple of minutes late, and the flight attendant didn't even contact us. The money for the pre-paid tickets was burned. I had to look for tickets for another flight. We are currently on the Moscow— Simferopol bus and waiting for two passengers. We will no longer go on business trips with this company.

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Алексей А

Level 15 Local Expert

Disgusting trip Donetsk-Moscow 09/10/2025. The bus arrived at 4.45 instead of the announced 11.00. The subway is not working, they don't care how to get further. But first. There is very little space between the chairs. It's extremely inconvenient. And if the person sitting in front throws back his own, then turn out the light. Coffee and tea are offered only on the move, so few people order. It's shaking. The bus stop was turned down. Stops. They couldn't have come up with anything smarter than making stops not based on traffic, but turning around, driving back ten kilometers and offering passengers a boring cafe among the truckers, where the word "check" is puzzling, and the toilet, despite its cleanliness, is not washed and smelly. Lux Express is an Anti-Suite. I don't advise you, I definitely won't go with them.

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Елена Панютова

Level 2 Local Expert

I was traveling on 16.08 by bus (additional flight) at 16:00. The flight attendant is very rude. I offered coffee and tea once for the whole trip at 20:00. The hatches in the floor were unscrewed when we left Donetsk.When the flight attendant was called, she replied that it was not their bus and the driver would board at the border.And as we drove to the border, we held the hatch with our feet because all the dust was flying at us. The air conditioner was barely working.It was hot. I've always ridden your buses for many years, but it was a horror, not a ride.

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94 reviews