Luks Ekspress

4.4

211 ratings

Rate this place

Яков Сергеевич

Level 2 Local Expert

My colleague and I bought tickets in advance for the Lux Express bus Moscow — Donetsk, departing on December 11, 2025 at 16:00. However, we were a couple of minutes late, and the flight attendant didn't even contact us. The money for the pre-paid tickets was burned. I had to look for tickets for another flight. We are currently on the Moscow— Simferopol bus and waiting for two passengers. We will no longer go on business trips with this company.

See original · Русский

Алексей А

Level 15 Local Expert

Disgusting trip Donetsk-Moscow 09/10/2025. The bus arrived at 4.45 instead of the announced 11.00. The subway is not working, they don't care how to get further. But first. There is very little space between the chairs. It's extremely inconvenient. And if the person sitting in front throws back his own, then turn out the light. Coffee and tea are offered only on the move, so few people order. It's shaking. The bus stop was turned down. Stops. They couldn't have come up with anything smarter than making stops not based on traffic, but turning around, driving back ten kilometers and offering passengers a boring cafe among the truckers, where the word "check" is puzzling, and the toilet, despite its cleanliness, is not washed and smelly. Lux Express is an Anti-Suite. I don't advise you, I definitely won't go with them.

See original · Русский

Елена Панютова

Level 2 Local Expert

I was traveling on 16.08 by bus (additional flight) at 16:00. The flight attendant is very rude. I offered coffee and tea once for the whole trip at 20:00. The hatches in the floor were unscrewed when we left Donetsk.When the flight attendant was called, she replied that it was not their bus and the driver would board at the border.And as we drove to the border, we held the hatch with our feet because all the dust was flying at us. The air conditioner was barely working.It was hot. I've always ridden your buses for many years, but it was a horror, not a ride.

See original · Русский

Лана Грудиёва

Level 2 Local Expert

I'm on the Lux-Express bus Moscow-Donetsk flight 12/26/2025. I've always used this company before, but now it's a quiet horror. There is a space between the seats for a height of 174 cm (not at all). It's good that there's an aisle seat. The front half of the bus is melting from the heat, and the other half is freezing. And this is the month of December. Trips are no longer a Luxury.

See original · Русский

Любовь Варлан

Level 3 Local Expert

I was driving with a child Donetsk-Moscow on 06/14/2025 at 11:45, everything is just at the highest level. Tea and coffee were always offered by Yana's accompanying girl. Did she ask if it was comfortable? Are you hot? !Aren't you cold?! Just a smart girl, I wish there were more such escorts on the road. Drivers Alexey and Evgeny are very attentive on the road. You can trust them and drive safely. There were always stops after a certain time. The crew of Yana , Alexey, Evgeny, you are super

See original · Русский

Анна Мирхайдарова

Level 3 Local Expert

A creepy crew that only allows itself to raise its voice, smokes endlessly, the conductor smells of sweat and sour tobacco, climbs onto a chair with bare dirty feet that rub off on your clothes. I went to distribute tea and didn't even treat my hands, after another smoke, I had to give up. I've never seen anything like it.

See original · Русский

Варвара Пушнова

Level 4 Local Expert

Disgusting attitude towards passengers. Seats were purchased in advance at the Donetsk office for flight 04/25/2025 at 16:00. Upon landing in Moscow, it turned out that these seats had been sold to others. The boarding passes were taken away and planted at the very end. The office refers to the ticket offices in Moscow, the flight attendant shows a list where there is no reservation at all. The situation is not resolved in any way. The services provided do not match the declared ones. I do not recommend this carrier

See original · Русский

Евгений П.

Level 10 Local Expert

Moscow- Donetsk, upon arrival at the train station, it turned out that I was not on the list, although the paid ticket was on hand. The issue was resolved over the phone, and they put me in my office. Otherwise, everything is fine, the bus is good, we drove fast, almost non-stop.

See original · Русский

Натала Чикина

Level 3 Local Expert

I was very unhappy, I bought a ticket in advance, ahead, 5th place., they called the day before, informed me that the bus was moving the departure time earlier, I was transferred to 42nd place, i.e. the same bus, there should be the same seats as in the issued ticket, and they printed a ticket with another seat at the station, which doesn't suit me at all. I will not use this company anymore, I will not advise anyone either!

See original · Русский

Татьяна Юрьева

Level 4 Local Expert

Flight 11.45 Donetsk-Moscow, 06/17/2025, number 765, The disgusting crew, the drivers shouting in a voice not their own, the boorish attitude towards the passengers, not a single question was answered without shouting. They were not allowed to put things on the top shelf. I have been using the services of this carrier for many years, it was different, but mostly adequate! It's just awful today!!!! They probably forgot that they were carrying people and making money!

See original · Русский

Olga S.

Level 3 Local Expert

A friend was traveling Moscow - Donetsk left today on September 28 at 16.00 left the Moscow region, at 18.00 the bus breaks down, people were just left on the highway, told to wait for the next flight somewhere near Lipetsk until 22.00 a bus full of people, small children, knowing that some kind of breakdown in the bus why it goes on the flight, the head would be reprimanded I typed and wrote a complaint

See original · Русский

Юля

Level 5 Local Expert

I have been using the Lux Express Moscow - Donetsk and back for many years. The best company. Very polite office staff, you can always negotiate, solve any problem, always meet halfway. I travel very often and they always give me coffee or tea on the bus. The drivers and the stewardess are always polite. Thank you very much! I wish you GOOD passengers and always A SAFE JOURNEY!!!

See original · Русский

Alina.A.

Level 2 Local Expert

Mom and grandmother, 60 and 85 years old, were on a flight to Istanbul on 04.07. I was very worried about how they would get there. But although the path is long, they were very satisfied, all the way I heard from them about the professionalism of the parents, the responsiveness and politeness of the accompanying Tanya. She not only served tea and sweets, but also gave advice on crossing borders. They refused the offer to fly back by plane, and again they want to go with the Luxury Express. Huge thanks from us ❤️ We recommend it to everyone

See original · Русский

Ольга Матвенко

Level 2 Local Expert

A trip on the Donetsk-Moscow route 07/17/2024. bus without a stewardess. Only drivers. There were two stops during the ten-hour journey. The first one is on some kind of site covered with rubble. A couple of smelly cafes. Dusting. But at least this way. The second stop is in some kind of hole, near a free toilet. And that's all for now. The passengers are outraged. Not like buying tea or coffee. There's just nowhere to buy water. Disgusting. Since 2015, I have been traveling to Moscow by this carrier. Every time the servers get worse and worse. Meanwhile, all services have been paid for by us

See original · Русский

Татьяна Алёшина

Level 8 Local Expert

I was traveling from Donetsk to Stavropol on 06/21/2025. Oksana, the flight attendant, had a terrible and ugly conversation with the passengers. She was rude to everyone and behaved abominably. The driver was also freaking out and shouted that he would stop the bus and not go anywhere. The attitude is terrible, the trip is ruined. If you still need to take the bus, I will not take this company for sure.

See original · Русский

Анастасия Борщ

Level 5 Local Expert

Flight 07/27/2024 Donetsk-Moscow. The ticket was purchased by phone, the card details were dictated and the data was entered. As it turned out, it was deposited on the wrong date, a day earlier. On the day of my departure, they issued tickets with an official seat. Fortunately, the bus was half empty and I was able to transfer. On the way, the bus broke down, another one picked us up near Moscow. We arrived an hour and a half later.

See original · Русский

Ольга Сергеенко

Level 6 Local Expert

A terrible carrier. To my husband on the buses on the Donetsk-Kislovodsk flight. We have been traveling for many years, since other carriers do not carry in this direction. Therefore, they allow broken buses to be released on the flight. One day, parents with a child took this flight during heavy rain. We got on the bus, all the seats were soaked through. The stewardess handed out garbage bags to lay on the completely wet seats. There were puddles underfoot!!! And when it started raining again, people opened umbrellas on the bus. The roof was leaking so much. And the road is more than 15 hours! After the scandal, my family was transferred to official positions. The bus from Kislovodsk is constantly 2 hours late, the bus constantly breaks down on the way, some air conditioners do not work.

See original · Русский

Сергей Z

Level 8 Local Expert

The Donetsk-Moscow route. 27.07.24 We bought new buses. But..., the staff on the bus (specifically, one of the drivers) behaved aggressively and disgustingly. He told me that his word on the bus was the law. Hand luggage, in the form of a small backpack, cannot be placed on the luggage rack without explaining the reasons. (although the shelves near the driver are all littered with packages). He took the passenger's personal belongings and threw them off the shelf. In communication, he "pokes", arguing that he is older. This is the first time I've seen this, although I've traveled with this carrier many times. Hot drinks on the flight were canceled. If representatives of the carrier read the comments, please pay attention.

See original · Русский

ivan sk

Level 4 Local Expert

Hello! At one time, it was one of the good carrier companies. Now it has become one of the worst. 06/29/2024 My parents were traveling from Donetsk to Moscow, so the stewardess burned my Mother with boiling water. And we went in the opposite direction on 07/21/2024. So there was no stewardess at all, and the question can be boiled (the answer was the Driver's.) There is only cold water. I do not advise you to use this carrier anymore!!!!!

See original · Русский

Alexandr Karmischev

Level 4 Local Expert

We were traveling on December 6 from Moscow to Donetsk by Yutong Luxury Express bus number 765. The bus itself is extremely inconvenient!!! The seats are narrow and clearly shaped like a person from China or Vietnam. They are also pressed inside, so that after a couple of hours it starts to ache, and after 6-8 hours it becomes completely unbearable! There is almost no legroom between the seats, you sit as if in a Soviet Zaporozhets. And after 6 hours, my legs hurt, especially in my knees. In addition, one of the drivers immediately said that the bus was leased, so no sandwiches were on the bus and on the upper shelves so that nothing was put down so that the shelves would not fall off, and they also did not put them under our feet, so there are supposedly cells for charging phones and this is only for our safety. So, from what convenience in a new Chinese bus came to Donetsk "broken" and exhausted. The horror!!!

See original · Русский

Алена Т.

Level 3 Local Expert

We booked tickets by phone from Moscow. The girl said that the ticket price includes luggage. The ticket price is 3 thousand rubles. We were standing, waiting for the landing. Boarding began, they began to demand from us a sticker on the luggage, so that it could be bought separately. As a result, people had to trudge to the checkout and additionally buy stickers for 250 rubles. Stupor. The drivers were "attacked". Then it turned out that the bus charge is not 3 tons, but 2750. A big request to the employees who accept the reservation is to explain it more clearly so that there are no conflicting and incomprehensible situations. So that passengers can buy luggage stickers in advance.

See original · Русский

Ната Натали

Level 16 Local Expert

We use the services of this carrier every month. It is comfortable, convenient, tea and coffee are served. Parcels were often sent and received to/from Moscow. Delivery on time. Everything is safe and sound. The girls in the office are all polite, they will always help.

See original · Русский

Варвара Горбунова

Level 4 Local Expert

The best carrier, the drivers are super, fast, easy, safe, I really want to thank the accompanying Julia, a wonderful person, answered all questions, thank you

See original · Русский

Татьяна Табунщик

Level 3 Local Expert

The best flight ever! Everything is fast and convenient ! 17.05 arrived ahead of time. Thanks a lot to the crew!

See original · Русский

Наталья Цветкова

Level 6 Local Expert

I booked a ticket on the Moscow -Donetsk bus (golden 022) upon arrival in Donetsk on April 15. The stewardess offered to make a reservation for the return trip to Moscow. I wrote down my Donetsk number, series and passport number. She told me to call and buy a ticket 2 days before the departure of the bus. I call, as I was told, it turns out that the reservation was canceled without my knowledge. The dispatcher replies that the statute of limitations on the reservation has expired. The question is, why mislead passengers?

See original · Русский

Яна

Level 4 Local Expert

Ticket for 3.11 from Essentuki (departure Zolotushka bus station) to Rostov. The bus was late, in Stavropol, while I was going to the toilet, a woman sat down in my place, removing my backpack and I had to drive standing up for six hours to Rostov. There were four of us like that. To all the outrages, the driver and the usher replied-you don't like it, get out.The ticket to Rostov cost more than two thousand rubles. In Armavir, the bus broke down, as a result, in Rostov, instead of three in the morning, it was two hours later. All this time there was no way to sit on the paid seat. Four people standing up! we drove all the way. I do not recommend this carrier to anyone.

See original · Русский

Ваня Сторожев

Level 7 Local Expert

Hello! I want to write my honest review about this company. The first flights we had with Lux Express were good, but the flight Donetsk-Moscow on 09.05 at 16:00 was terrible. At first, we waited in Amvrosievka for half an hour for some passenger who got the time wrong at the bus, when we crossed the border, we waited for an hour for passengers. Then we got caught in heavy hail and water was seeping through the glass in the back of the bus.And thanks to that, we were almost an hour late.

See original · Русский

Валентина Токмакова

Level 2 Local Expert

For a year now, I have been using the services of this company Donetsk- Stavropol and Stavropol- Donetsk every month, everything was fine, it was always warm on the bus, but I'm going now on 02/22/2023, although the bus is different, not the same as always, the cold is terrible, everyone is sitting dressed and wrapped up, the battery is cold in general. The driver says what can I do, I can't help you. The daughter is sleeping wrapped up, her nose is freezing, her hands are freezing, her feet in winter shoes are already turning blue. Why do you allow defective buses on the flight? Especially in winter in such a cold.

See original · Русский

Анна Донцова

Level 3 Local Expert

Flight Donetsk -Moscow 17.07.2024 at 16.00.The driver is a boor from boors, all the way he is rude to everyone who does not ask, answers rudely with an insult, how much I drive this company, the first time I encountered such a character, sorry, but there is no other way to say, such a complete driver.Please, the management should review the staff and make the right decision, because because of such drivers, the company loses its rating.

See original · Русский

Вероника Гончаренко

Level 3 Local Expert

I really liked this company, I bought tickets 10 minutes before departure, the seats were not together, I was traveling with a small child, the stewardess helped, they changed our tickets when boarding, the bus was comfortable, quiet, the stewardess, and the drivers were very kind, it was warm and even hot on the bus, I am very happy with the trip, thank you very much, now I will always travel with this company)

See original

Ирина Полковниченко

Level 2 Local Expert

To date, Luxury Express is the best in Donetsk.They are reliable and comfortable with them, from ordering and buying a ticket to arriving at the destination, everything is culturally and professionally. Have a nice trip to everyone!

See original · Русский

Анна Парамонова

Level 4 Local Expert

- [ ] Flight 03/13/2025 at 11.45 a.m. Donetsk- Moscow.Flight service is disgusting!Oksana, the flight attendant, behaved extremely disrespectfully and rudely towards the passengers.During the entire flight, she never came over and offered neither tea nor water.Towards the end of the flight, I came over and asked for tea.To which they rudely replied: wait!When I asked why I had never been offered drinks, flight attendant Oksana stated in the same rude way: You're stuck there, and what am I supposed to do?I told her that she should go around and reach EACH passenger and offer them a drink to choose from!Tea was brought to me, but immediately in retaliation Oksana brought a large bag from somewhere and put it on the empty seat next to me, so that it would be uncomfortable for me to drive.I've heard a lot of good things about this company's flights before.It's a pity that my experience turned out to be so sad, and the boorish behavior of flight attendant Oksana spoiled the impression of the whole company.

See original · Русский

Татьяна Москаленко

Level 3 Local Expert

Good afternoon. I bought a ticket for 09/16/2023 from Donetsk to Moscow, where there was an error in the passport data, having identified it, I asked to replace the ticket, to which I was told that this was impossible, attach a boarding pass and that's it, I was traveling on a business trip on your flight, naturally no one reimbursed me for such an error.

See original · Русский

Ольга Л.

Level 4 Local Expert

Good afternoon! I was traveling to Moscow on August 17 in a Mercedes bus with the number B255UE. I want to say a huge thank you for the most comfortable trip. The best carrier of all at the moment. I travel very often and there is something to compare it with.Special thanks to Svelana, the flight attendant, for her high-quality work and attention to each passenger. Clever girl!! Low bow!

See original

Пользователь Л.

Level 3 Local Expert

This is not the first time I use the services of this company, there are pros and cons. The polite staff and other buns sometimes compensate for the condition of the buses themselves. BUT the biggest plus is the availability of tickets and official departure from bus stations. After my family and I were left at the Motel with our suitcases waiting for another carrier, we turned to the Luxury Express and left. We drove badly, the rear seats were broken, condensation from the air conditioner was pouring on his head, the child received heat stroke... But we arrived where we needed to, and we took the tickets back immediately so that they were in a convenient part of the bus. And this year we are going again, unfortunately, not by car. But if we choose from all the evils, we will choose the least, the one that will not leave on the sidelines.

See original

Никита Олегович Клименко

Level 3 Local Expert

The bus was delivered on time, the seating was strictly according to the purchased seats. 4 stars, because the first stop after passing through customs took place only 7 hours later. Although stops were promised, every 3.5 hours

See original · Русский

Максим Баханов

Level 8 Local Expert

The service is at the highest level, the staff are professionals in their field, everything is on schedule and this is the main thing. I have used their services more than once.

See original · Русский

Елена

Level 3 Local Expert

Flight Moscow-Donetsk 21-00,09/12/2024. The driver smokes, the window is open, did not respond to the remark, after a while he lit up again and again. The window was open ALL night!In the morning, in the parking lot, after hearing from me that I would write a complaint, I closed the window for a while, turned on the heating. But! Not for long ! It's open again.The cabin is cold.The passengers put on their jackets. The floor of the cabin coughs and sneezes. The answer to all outrages is the same - go with another carrier! At 9:00, another driver came out, the window was closed - the air conditioner was turned on, which could not be removed over a specific seat in any way (in other buses it was possible to reduce the air flow or remove it altogether), blows directly into the ear! How weird was the trip to Moscow on 9.09.b11-45 (polite and attentive stewardess, Wi-Fi, peace and quiet, a comfortable switch from cold air) health is just as spoiled(!) by the refrigerator on this flight, I'm already silent about the "cinema hall" until one o'clock at night with full volume (who needs it when The whole salon to sleep!?) There is no limit to the indignation . (((((

See original · Русский

Александра Гомаз

Level 4 Local Expert

This is not the first time I have used this carrier. I like comfortable buses, wi-fi, waffles with tea. The very polite staff, especially the stewardess Natalia, is not the first time she accompanies on the road. The road is always tedious, but you should not worry with these guys, they will show you everything, tell you everything, and make the road the most comfortable. I recommend.

See original

Елена Ухина

Level 2 Local Expert

03/27/24 flight to Moscow the bus broke off three times without driving a third of the way, the night of waiting for another bus!!! 04/23/24 the flight back broke off after three hours on the way, an hour of repair, thank God, successfully. The cars are old, the ventilation does not work, "stewardess" is one name. Neither safety nor comfort!!! I do not advise....

See original · Русский

Бородин Сергей

Level 3 Local Expert

Dear Lux Express management! I ask you to influence your driver, Alexander Yuryevich Reutov. He did not allow hand luggage to be put on the shelf and did not allow the neighbors to put a backpack with a laptop that fits all the criteria for hand luggage. During a dispute about luggage, he threatened to turn off the air conditioner!!!

See original · Русский

Александр Еременко

Level 2 Local Expert

Arrived from Moscow on 18/02/2024. Everything was fine, but the very unpleasant news was the lack of a stop at the Motel. The road is already tedious, add to it another hour to return to the Kalininsky district??? why???

See original · Русский

Олег Л.

Level 4 Local Expert

disgusting. We called and booked a ticket from Moscow to Donetsk, we had to confirm it in the morning from 9 to 12 to the Moscow number. they called, the subscriber is unavailable. after that, they called the Donetsk office and told us that they had confirmed the reservation, and to approach the bus half an hour in advance. We are not on the list, the Donetsk office did not give them a confirmation of the reservation. as a result, a night at the train station, a missed birthday. It's just awful.

See original

Vladimir Shkvarec

Level 12 Local Expert

The driver did well, we drove well. Well, the bus is just terrible, the seats are not comfortable and very cramped.

See original · Русский

Юлия Бурнос

Level 3 Local Expert

09.08.22 Donetsk -Anapa trip . The trip began with a broken wheel, a bolt flew out, a gearbox broke down in Rostov-on-Don, which was repaired twice, the flight was delayed by 6 hours from the schedule!!! And at the same time , the air conditioner does not work , back to the steam room !!! I do not recommend traveling with this carrier and I will not do it myself anymore!!!!

See original

499416 Россолов

Level 2 Local Expert

Everything is fine, excellent service, excellent buses, excellent crew

See original · Русский

Инкогнито 1144

Level 9 Local Expert

Always friendly staff, precise work, everything is on schedule and without delay. 5+++

See original · Русский

Инкогнито 2573

Level 8 Local Expert

I don't know about Donetsk, but the Luxury Express stops perfectly well in Makeyevka, opposite the great Cathedral, it's very convenient, you just need to take a ticket in advance and arrange!

See original · Русский

Екатерина Борщ

Level 2 Local Expert

The Kislovodsk - Donetsk bus, the driver is boorish and greedy to the point of outrage. I took bags to deliver a bag to Donetsk, a bag for a scarlet backpack is incomplete 1000 rubles, for bags more than 3000 rubles. Despite the fact that the ticket + bag is 1700 rubles. So for a couple of bags, 10,000 is already in your pocket. Please pay attention to such employees, maybe it is worth organizing the delivery of bags officially, according to the tariffs? All this money goes past the company's income, but purely into the driver's pocket. The trip was on December 23 from Stavropol.

See original

Ирина М.

Level 5 Local Expert

The way from Donetsk to Moscow. Positive:the bus is comfortable, clean, the accompanying woman is Oksana, very polite and caring. That's the end of the pros.The first stop was 7 hours later. The road took more than a day, only the MKAD.At the entrance to the MKAD, the bus was stopped by the traffic police. After 40 minutes of standing on the spot, we were informed that the bus had been arrested and no one would go anywhere else. They dropped everyone off right on the road with the words, you get further as you want.On the way, we were informed that this carrier was not allowed to enter the bus station itself. Passengers were forced to travel at their own expense. If you have taken up the transportation of people, then be kind enough to provide comfortable transportation from the beginning to the final destination.

See original · Русский

Luks Ekspress

94 reviews