Although the store is small, it has everything I usually go here for. The clothes are of high quality, and even after a year or more they do not wear out, despite active use. The staff is helpful and courteous.

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Белочка Сопелочка

Level 7 Local Expert

I made an online order. I usually go to the store right away, before I get there, it's packed and I calmly pick it up. I arrived at the store, and the woman at the checkout replied rudely, saying go look for your order in the store yourself. I went up to the clerk in the store, she told some kind of story that there was one person in the warehouse and he had a lot of orders. Wait. Then my order was canceled. I ordered again and cancelled again. And so 3 times. They don't want to work. They don't know how to communicate. Customer orientation is 0. What is Mark Formel turning into…

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Anessa Morgan

Level 8 Local Expert

I was dissatisfied with the quality of service. On January 1, I came to this store to pick up the order and hand over the item. I bought the item I was going to hand over for cash, so I was sure that there would be no difficulties and if I bought a new item for cash, they would simply refund the difference. But in the end, when the seller found out that I had a refund in addition to the purchase, she asked which cashier I had paid at last time. Why should I even remember that? It so happened that the cash register where I was counted last time was not working. I had to wait for 10 minutes at a non-working checkout while the sellers chose among themselves which of them would issue a refund to me. As a result, the refund was made by the same girl with whom I paid for the order. The question is, why such difficulties? Why should a customer remember where they were paid last time and waste their time? Please improve the service system in this regard. I sometimes made refunds at other stores, including the Mark Formel chain. But this is the first time I've encountered such a situation.

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Mark Formelle

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43 reviews