MasterPin
92 reviews
November 22, 2024
I have been using the services of this service center for a long time, everything is done quickly and efficiently, the staff is always polite and friendly, I have never regretted bringing my laptop here
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1
1
November 1, 2024
A good service center.
They brought the phone under warranty. They examined, diagnosed, and issued a conclusion. Everything is fast, clear, and professional. We will continue to deal with the seller.
Polite, friendly staff.
A very pleasant impression, surprised 👍
I recommend it! Thank you 👍👍👍
I would like everyone to work like this 😊
See original · Русский
December 3, 2024
I dropped the phone into the water, gave it a cent for diagnosis, the master examined and cleaned the phone from the water and the next day I already had the phone! Thanks to the administrator for the help and that we did everything quickly, we didn't have to stay without a phone on a big weekend!
See original · Русский
1
March 26
This is the coolest SC. Very attentive girls at the reception, explained everything easily and quickly. I recommend.
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March 27
high-quality service, I bought a keyboard on an Honor laptop. It was not available anywhere else in Minsk. Taking into account the work, 500 rubles came out. good, but too expensive)
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December 13, 2024
Excellent service, I handed over the phone under warranty several times, everything is done quickly, efficiently, I recommend it
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1
July 26, 2024
The pin master on Yakub Kolas str., 1.
Had experience contacting the SC with the Yandex mini station: stopped responding to the voice (does not hear) at the acceptance they assured that they would diagnose and indicate the exact reason, but what was my surprise when they wrote verbatim in the act: During the diagnosis of the device, a malfunction of the main board was detected, it is required replacement. Repair is not possible, there is no spare part available.
Aww dear, I knew without you that there was a malfunction in the main board since it is the only one in this station!!! I consider such a diagnosis, and even for 15 rubles incompetent, since the true cause is not localized.
No, I recommend contacting this SC.
See original · Русский
3
August 2, 2024
I handled the phone under warranty, which overheats from the very beginning during use with closed third-party applications, and especially strongly on charging. Twice. The phone is returned with the entry "no fault detected". In the contact center, to the question "how so?" They said that they were checking it by deleting all third-party applications that were not originally in the phone and checking, so nothing warms up. They didn't really answer my question about how to live with it if I need different applications besides those that are available. Terrible, just terrible, I'm sure it's not a feature of the model.
See original · Русский
1
1
August 17, 2024
An excellent, solid, cultural, technological center. Not some kind of gloomy, well-groomed eatery in the basement. A beautifully designed repair and warranty center. Apparently, the owners have invested money.
By the way, the staff is normal.
See original · Русский
2
March 12, 2024
I passed Yandex Light with a speaker problem. He sang very loudly at the minimum volume, at the maximum it was not so audible! I handed it over under warranty, after a few hours they called back from the Call center and said that the column was ready for delivery. I went right after her and as it turned out, she was just replaced with a new one, while the warranty card remains the same!) which of course is very unexpected and pleasant! Thank you masterPin for the service rendered)
It is worth noting that MasterPin is an official service center)
Special thanks to the person who accepted the column for service! A very pleasant and kind person!
Thank you!!) 🤍
See original · Русский
2
December 10, 2023
I contacted the Yandex station. I didn't even have any documents, because I bought it by hand. But they checked the serial number and accepted it for repair. They changed it to a new one and gave it back the next day, although they announced their standard 14 days at the reception and I prepared to wait. The staff are polite and friendly. In general, I am satisfied with everything as much as possible
But somehow it didn't work out with their call center. At first, they said that it was necessary to have a guarantee check. Then I ran into them about the new warranty (then I realized that I was wrong, but somehow they couldn't explain it to me quickly and clearly, it was more like a regular kickback). And when he realized it himself and went to pick it up, the girl on the spot clearly confirmed to me my guess why the guarantee would not be reset. Thanks to her)
See original · Русский
4
2
January 3
We left the 65-inch TV for diagnostics on Kulman 1.
Their result: a replacement of the display is required — 1600 rubles.
I refused to repair them, and took the TV to another place.
The result is there: the module burned out (and not the replacement of the display)
Repairs cost 510 rubles and the TV is fully functional.
The words "Samsung official service center" are not always a guarantee that you will not be deceived.
See original · Русский
December 29, 2023
I applied in connection with the breakdown of the Yandex station under warranty, they announced 14 days for verification, but the next day they called and said that they could pick it up (they changed it to a new one). Since the station was a daughter station, there were stickers and rhinestones on it. But the service gave her Yandex stickers, which was a nice bonus for the child. The staff is polite, pleasant to talk to (there would be more such people in the world). Previously, I also contacted this service and was satisfied with the quality of work and service.
In case of any problems with the equipment, I recommend contacting this service.
See original · Русский
3
1
July 29, 2024
A loop has gone off in the Yandex column.They could have said anything about the repair.But they said it honestly, as it is.Well done.It is necessary to look for such honest people in our time.If there is something to repair.Just this way.
See original · Русский
1
October 4, 2024
Quickly, efficiently
Friendly staff, solve problems with the phone on the spot, and also give a guarantee for repairs🔥
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1
August 28, 2024
It's a terrible office. I gave the iPhone under warranty with a problem in the lower loop. We kept it in the service for 3 weeks, as a result, we gave it away and even more problems appeared. The microphone looks like it's from some kind of budget smartphone. the iPhone began to charge not for 1-2 hours as usual, but for 5 hours. I brought it to a normal service center so the guys there were laughing with these "would-be masters". they fixed my smartphone in 3 hours and did not even take money for sizing, unlike the master pin (20 rubles). I will never go to this place again and I do not recommend you! they also most likely unscrewed the original and inserted a low-quality part of the WiFi module. the iPhone sees a couple of networks and is constantly disconnected from WiFi
See original · Русский
1
December 12, 2023
I addressed the problem of the Yandex station. There was little hope of restoring her working capacity, but a New Year's miracle happened and literally within 10 minutes she earned in the hands of experienced specialists! I would like to note the fast and well-coordinated work of all employees of the company! The staff are polite and friendly. I wish the company prosperity and a Happy New Year to everyone!!!
See original · Русский
2
2
February 3
The quality of service is super. Polite administrators.
See original · Русский
November 10, 2023
I came from Bobruisk. There in the fifth element they said that the phone is normal and I'm making it up. Disappointed, I came here to the service center, where I was served by the nicest people. We entered the situation and, with sufficient evidence, we saw that the phone was faulty. The attitude towards customers is amazing. Wonderful, kind people. They served with the highest quality, explaining everything quite clearly. I put 5 stars, because 10 stars are not allowed (
See original · Русский
2
1
November 12, 2024
This is not the first time I have applied, the service is excellent, and they also gave me a stand as a gift
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1
January 18, 2024
I contacted Yandex.Station because my real woman broke the "electronic" one, they said that it would be ready within 14 days, but they repaired it in 2 working days. The prices are reasonable, the speed is amazing. Thank you so much, I recommend it to everyone!
See original · Русский
3
1
January 11
I handed over Alice to Yandex, they fixed it in two days and gave me a 4-month warranty, I liked the service
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February 8, 2024
I brought the phone under warranty, adequate communication, I thought as usual they would say it was not a warranty case, wait 2 weeks, etc. but they repaired it in a day and even under warranty, I am satisfied with the service.
MANY thanks to the service staff.
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3
April 21, 2024
We replaced the display in a short time , excellent service , gave a guarantee for the display itself , everything works well , there are no complaints .
See original · Русский
3
February 4, 2024
Excellent service! Friendly service, friendly staff, high-quality repair work.
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3
February 28, 2024
We changed the fee under warranty, did not take a penny, helped to confirm the existence of a defect in the fee, fixed it in 1 week, the team is good, gave a gift for the new year)
See original · Русский
3
September 1, 2024
I brought you the Samsung phone contacts to clean. They did not refuse, they took me to work. Everything was done in 5 minutes. I recommend.
See original · Русский
3
September 27, 2024
I handed over the midi station to Yandex under warranty, the issue was resolved in a day, it was very pleasant.
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1
June 6, 2024
Fantastic! In the morning, I handed over the Yandex station under warranty, at lunch I took it with a new power supply (there was a problem in it)
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3
December 16, 2023
Very lucky... I got a competent specialist. Young, beautiful and SMART... solved my question in a positive way.
See original · Русский
1
November 10, 2022
The laptop was delivered to the service center through the seller (MTS company) under warranty. The service center gives the conclusion "Bending of the body of the OAU", as a result of which I was denied warranty service. I had to go to court. The forensic examination concludes that there is no physical bend. The cause of the malfunction is a manufacturing defect-a power failure of the electrical circuit. In turn, the Kenfordbel company provides scraps of black-and-white photos, allegedly with a bend. There is no feedback from the center. It is not possible to explain the reason and contact the master to clarify the situation. I had to spend half a year on legal proceedings.
See original
5
3
June 15, 2023
I replaced the screen on the tablet. The "10 points" service. Work, attentiveness to the client "10 points". It's nice that services with customer care are appearing in the city!!!
See original · Русский
2
2
January 26, 2022
They work efficiently. The girl at the reception prints quickly ) The issue of repairing the mobile phone was closed within a week.
3 phones have been delivered in the last year and a half (all Nokia).
Two of them were repaired, one was abandoned due to inexpediency. The cost of diagnostics is 20 rubles, if I'm not mistaken (you pay if you refuse to repair).
We received a set of adapters as a gift, it's nice).
But one drawback: if the SC does not work for any reason, leave at least a note on the door or on the news site so that customers can navigate. I left the car in the yards of nearby houses. As a result, a whole hour of time was wasted due to the fact that there was no information about the schedule of work on holidays (after holidays).
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October 30, 2022
I was repairing a Lenovo laptop (replacing the screen cover), which was refused post-warranty service by the official service center. The cost of the work turned out to be lower than previously agreed, in terms of time - 3 days. In addition, they provided a discount for the next repair. Among the advantages, it should also be noted that the staff is pleasant to communicate with, tactful and polite.
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4
June 5, 2023
Excellent service, excellent workshop. It is possible to buy original components and I think that it is also possible to buy spare parts.
See original · Русский
1
1
May 31, 2024
yandex station was put into repair - the problem was fixed - now it works normally
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2
March 3, 2023
They are the official service of Yandex products.
I called on the phone, asked if you could fix the Yandex station, I stopped hearing. They answered me, bring it.
I brought them, they said there are no spare parts, we can't help ..
incomprehensible service
See original · Русский
4
4
June 13, 2022
The service is good, in the center, the staff are polite and attentive to the problem, a spacious waiting area allows you to save your personal space) The work was completed earlier than planned.
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3
1
November 18, 2023
I applied under warranty. The firmware of the phone system was required. I came in the evening, almost at closing time, and asked to be repaired as soon as possible. The next morning I got a call and was informed that the phone was ready, you can pick it up! The staff is friendly, the girls are cute and smiling. Excellent service!
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3
October 31, 2022
This is the worst service I've come across! I handed over the phone twice, they do not see a breakdown, the phone was repaired for a total of 6 weeks. With my indignation, the answer is to hand over the third one, let's take a closer look. The contacts of the management do not give. Communication is only through the call center - in which they were gently sent. It's just a bunch of scammers!
See original
5
3
July 11, 2024
The phone was not repaired, the same problem remained, they took it away again
See original · Русский
1
1
January 13, 2022
I brought the headphones under a worldwide warranty, they said that I needed a receipt or warranty from the store where the headphones were bought, and without them it would not be possible to put them into repair. I don't understand what the trick of the global Epaul guarantee is then, and what difference does it make for this service to repair with a store warranty, or under a global warranty. At the end of the conversation, they advised a competitor on Nemiga, they say they are more loyal to customers.
Total: one star for the advice about a competitor, the second for the lighting of the reception desk, it was cool.
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4
4
January 10, 2022
It's a long story with the phone. But the bottom line is that I could have been denied the warranty, but still the phone was accepted and repaired for free under warranty. I liked the communication and the service, I don't know why such bad reviews, but I personally liked everything and I would recommend this service center. Perhaps the reviews are negative because when everything is good, why write about it? and when everything is bad, you must definitely leave a negative review) He is like that) because he is lazy when everything is good....
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1
1
September 14, 2022
I applied twice.Unfortunately, I did not find out the names of the two girls who took the order.Very good service, helped me with everything.Thanks!!!I picked up the phone from the repair the next day.
Everything is at the highest level!!!
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1
July 28, 2021
I had my phone repaired under insurance, there was a crack in the display, the display was replaced, but there were a lot more problems with all this. The phone has taken on a life of its own... the display began to go off for two hours, then it worked again, you can't access the Internet from it, since it chose what to watch for you.
I handed over the phone for the second time, it was repaired. It was enough for exactly one hour. Everything works, but the display is gone and it no longer works for me. I called the service, the operator girl did not answer anything clearly, arguing for everything "we did it!"
Handed over the phone for the third time! And again the same problem! the display goes off. This time it lasted for 3 hours and the display goes out again, but after 40 minutes it starts working again, and so 5-6 times a day.
It would be better to walk with a crack on the display if I knew that such would-be repairers would repair. The repair has been going on for more than a month. Dear future customers! Read reviews before contacting this service! Well, if you decide to apply, buy an additional phone, as the repair may last for months...
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6
3
November 23, 2023
I handed over the phone under warranty. Problem with the screen. It was done quickly in one day. Thank you.
See original · Русский
3
2
June 30, 2022
A pleasant service center, charming girls at the reception, contacted twice and always everything is at a high level. The deadlines were done faster than agreed.
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2
1
February 11, 2023
The waiting time for the diagnosis of a paid 15p is three days! The repair did not take place because the price was too high, the replacement of the Yandex station 335p board without taking into account diagnostics.
See original · Русский
5
2
July 28, 2021
A complete failure. Two months of waiting. And after the "repair" and payment, the malfunction made itself felt again about three weeks later - that's short.
And now in detail:
I turned there after I dropped my Xperia XZ Premium into the water, and it stopped charging. I also had some minor problems with switching the sound and switching to hands-free mode for a long time - I decided to solve them at the same time. She specified everything in detail during acceptance, and answered all the administrator's questions.
Three days later, I was contacted by phone and asked for a graphic key to my device. The receptionist listened to my explanations and stated that the key did not fit. By the way, in the process, the administrator began to show her intemperance and generally lose her politeness. I asked my spouse for help, but his explanations didn't help either - they couldn't enter the graphic key in the service. (I want to clarify - despite the fact that I stated two software malfunctions, no one talked about the key when putting the device into repair).
In general, the administrator offered me this option: to reset the graphic key of my phone for 30 rubles.
I suggested another option: leave the key as it is, and fix only one malfunction - fix the charging socket. But even here there was a problem - they still needed my graphic key.
I insisted that the administrator clarify this issue with the master directly, and then, finally, it turned out that no key was needed to fix my malfunction, and you can fix it like this. "It will take two months," they told me. Ordering and waiting for a spare part, a rare phone, all that ... the administrator assured me that the spare part would be original, and announced the price for everything - 80 rubles. That's what we agreed on.
Two months later, they contacted me, offered to pick up the phone, and announced a new repair price - 60 rubles (without explanation).
This did not alarm me, and I ran to pick up my phone as soon as possible and pay for their work.
For two weeks everything was fine, but on the third the phone did not start charging immediately, not at full capacity, and in general it was strange. The charging socket began to move away. It got worse and worse every day, until it became absolutely clear that the phone needed to be repaired again - about three weeks after I received it. In fairness, I must say that I was given a 4-month warranty in this service, and since the warranty period has not expired, I could take advantage of this offer. But I had no desire to communicate with unbalanced and unqualified administrators, nor to wait another two months without my phone. I turned to another repair, where everything was done quickly, well and without unnecessary questions.
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4
3
April 25, 2024
Hello. I put the phone in the connectors for cleaning, but they returned it even worse than it was. At least if they wiped it with a dirty rag before giving it away, it would be more effective!
See original · Русский
3
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