Matrix

4.7

448 ratings

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Оксана Малая

Level 2 Local Expert

Good afternoon! The Internet speed in the office is practically non-existent! For several months I have been trying to call, ask to resolve the situation, they offered to increase the speed in the package, increased the payment, the situation has not changed. They offered to outbid the router! Applications are being created, no one has even called in two weeks! Specialists are paid! The settings are paid! When the Internet was connected, they came for free! But the operators are fine, but in reality the documents are not loaded, even the TV is not working! For 750 rubles a month!

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Максим

Level 3 Local Expert

Terribly long service. I created an application to connect a neighboring account, they said they would dial it the next day, and eventually they dialed it on Sunday, the 5th day. I asked to postpone it to the next one, they dialed in 4 days after the end, when the service was no longer required and they did everything themselves. Otherwise, the Internet works well, it is stable enough, but the separation of the Internet into home and office is too strong, what 5 megabits per second for 600 rubles? Pranksters

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Сергей Могила

Level 3 Local Expert

Until 2022, it worked almost flawlessly, repaired quickly, even after shelling. Now the application for a non-functioning Internet (Kievsky district) has been hanging for more than 2 weeks, wait for the answer....although they promised to come and fix it up to 10 days. There are no problems only in the city center. Everything is fine, but for the delay, I take off 2 stars.

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214064 Ватник

Level 3 Local Expert

On June 13, we purchased a router from the company, paid for the Internet (after the suspension), but it turned out that the wires were broken outside the house. You have accepted an activation request from us. They said to wait up to 30 days. 30 days pass, we contact the company, and we are told that 60 days, it turns out, not 30... Good. 60 days pass, we contact the company, and they tell us, okay, we'll send the application..... The third month has passed, no one is doing anything. No one gives the management contacts, which is very strange for a legal entity. There has never been such an attitude towards customers, although we have been working with the company for a very long time.

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Наталья К

Level 2 Local Expert

This is terrible, gentlemen. I used to use Matrix services, but then I moved. I'm back now, I'm plugging everything in - it doesn't work. I've paid for everything, I'm connecting it, but it doesn't appear. I'm calling Tech Support. They made an application, they said that I had a problem with the fiber optic wire. Then the operator said that they would check at home, and then they would come to me, and if the problem was on their part, then the elimination was free, and if on mine, then 600 rubles repair. The position itself? I wasn't here. What could I have done with that wire on the pole? Well, I guess it's okay. They would have fixed it. So I'm sitting here, waiting for the call. Silence. I log into my personal account - the status of the application has disappeared altogether. Yesterday it was "open", now nothing is written at all. I'm starting to call tech support, if you can even call it that. The answer "killed" me - repairs within a month or two. That is, having honestly paid 600 rubles for a monthly subscription, without receiving the service, I have to wait 2 months? The subscription department is also very tricky - the subscription fee is refunded only after repairs. It's strange, why didn't the first operator tell me that they hadn't been out on request for months? It's disgusting. Don't mess with the Matrix. I'm looking for other options.

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krismate mate

Level 2 Local Expert

The quality of communication leaves much to be desired for 700 rubles! There are always some problems. Either you need to flash the router, or reboot it with another device. I am also waiting for a response from the operator for 10-20 minutes. Not an order... Operator, improve the quality of communication!

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Соколов Руслан

Level 6 Local Expert

They are always friendly, they will listen, they will help. No complaints. I came to pay for the Internet in the office, I didn't know anything except the name of the owner. We quickly helped, figured it out, and showed you how to pay through the terminal. In general, everything is clear.

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Илья Власик

Level 2 Local Expert

Today we purchased a Xiaomi router. They connected, but were unpleasantly surprised - there was no Internet connection. But we didn't lose our head and called the support service. When the operator Sergey answered us, we were incredibly happy, but when he entered the last four characters of the mac address, we were just over the moon with happiness. THE INTERNET HAS STARTED WORKING!!!!! But another problem has arisen. We don't know how to contact the operator Sergey to thank him and invite him to the sauna for crayfish and beer. Serega, if you're reading this, then contact us, you know the address, I hope. Always yours, Danil Alekseevich.

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Александр

Level 3 Local Expert

1st star for the courtesy and efficiency of the staff in the provider's offices; 2nd star for the 7-day internet service. That's not pleasant enough. I've been sitting without Internet since this morning. But I threw 2k into the account. And the Internet speed is lower than what I'm paying for.

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Инкогнито 9039

Level 9 Local Expert

I bought a new Wi-Fi router, stitched it for 30 minutes, waited on the spot, the manager is a pretty nice girl. I liked the service.

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J.A

Level 5 Local Expert

The Internet is terrible, the speed is not about anything at all, especially in the evening the speed decreases, but now it's a problem with the speed during the day, as we watch the series / movie: one word was said, a minute was downloaded, and so it will continue until the quality is 140🤦 it's a kick-ass! As well as technical support, the operators are very polite and friendly.

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Станислава

Level 12 Local Expert

A specialist was called to run a cable and connect the Internet. The "specialist" asked if the cable would run along the ceiling or along the floor, and they answered - along the ceiling. As a result, he brought out the cable at the bottom and just threw it across the floor through the entire apartment all the way to the router. We have wasted our time, now we need to call specialists again so that the cable is conducted in a human way. At whose expense will the stupid master's joint be paid? At the expense of the client, of course. We received neither compensation nor apologies. We thought about changing the provider even before we had time to use the services.

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Надежда Пунга

Level 2 Local Expert

The Internet doesn't always ship well. The operators say the problem is in the router (changed, nothing has changed). 2 times already there is a problem with the wire. I waited 1 time for a week, everyone was fed with promises (or called on working days, although I warned when it was the weekend). And now I've been waiting more than a week for them to come and fix it. The operators can't say anything. IF POSSIBLE, THEN TAKE ANOTHER PROVIDER

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Илона Круглова

Level 3 Local Expert

The services are getting worse, the tariffs are getting higher!!! The TV player is terrible, the cinema room has been removed, and the Internet is constantly buggy. To the question "Where is the Internet?" the only answer is "the problem is with your router!" Well, it's clear who admits their mistakes and problems, but you need to rip off the money. There is no internet connection . you knock on the deaf Matrix, they tell you to bring it to the office, we will check the router , after 2-3 days everything starts working stably , while the router was not even touched, then it crashes again. Gentlemen, can you explain this reason?!

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Владислав Владимирович

Level 3 Local Expert

It's just a horror, not a provadier, really. Technical support - everything is polite, competent - there are no questions, and the provision of services from the provider does not pull even 1 star. I'm really looking forward to other providers coming to us so that I can look forward to switching to them. Let them be twice as expensive - it doesn't matter, the main thing is that they are reliable. And so, the Matrix and reliability are incompatible things today.

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Никита Сергиенко

Level 5 Local Expert

A terrible operator, I wouldn't have said that a couple of years ago. A constant drop in speed in the evening. The application processing time is A WEEK!!!! And this is in the city center! That is, if you work remotely and you have a breakdown, take a vacation. They waited two weeks for the connection to resume, after a couple of weeks of use, the Internet stopped working, but the matrix services are working - they created an application in tech support, they say to wait 7 days… I don't understand the people who put up with all this, and I'll change my provider soon. If you need a stable Internet with a customer-oriented service, this is not about matrix.

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Вероника Сотникова

Level 3 Local Expert

It's a pity you can't set 0... This is terrible, gentlemen. The Internet goes down all the time, but come on. Let's say. Earlier, having such a problem, we talked to support, although I don't remember what we did, but everything was fine for a while and the support was good. 🤩 Now... For God's sake, I work as an administrator, I would have my head off my shoulders for such communication. It's terribly unpleasant to communicate, really, you feel like an idiot. Do you know the funniest thing? After the most rude response from the support and the promise to go deal with the router, since they are powerless, the Internet is perfect and has not yet been interrupted. I'll add to the review, maybe it's just a coincidence ... in general, any positive emotions were killed by the support....

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pro P.

Level 3 Local Expert

It's creepy! TV channels in the package that previously worked are periodically excluded (match Premier, football 1, 2, 3, Chanson TV, MTV 90s, MTV Russia and many others). We will be watching only informational videos soon))) The hotline says that in order to watch them, you need to switch to a more expensive package. Previously, everything worked in the same package. Moreover, they were expelled without notice, just like that ((. Think before using their services!

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Елена Телеш

Level 2 Local Expert

I applied for Internet connection on July 10, 2024, they said that the connection would be within 15-30 days. It's been more than a month, they can't connect the Internet, every time they say that the application is in progress

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Александр Дремов

Level 3 Local Expert

The service is disgusting. 10 days is the deadline for repairing damage on the line - this is not modern: the TV does not work, there is no possibility to work remotely. The company is not focused on customers, only collecting money. The quality of wired communication is 3 with a minus compared even with mobile Internet in the mainland of the Russian Federation

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Elena Gutorova

Level 5 Local Expert

The Internet is good, but not all employees are responsible. We made an application three weeks ago for the installation of additional routers and configuration, so I'm still waiting. And the master is lying that he allegedly does not get through to us. horror.

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Елена Пархомова

Level 7 Local Expert

A large number of channels for every taste. A cinema hall with a huge number of films, TV series, cartoons, etc., including new ones. The staff solved all my questions and problems promptly and correctly. I have been their client for many years and I will not change the provider.

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Владимир Дьяченко

Level 6 Local Expert

The best Internet provider in the city of Donetsk. Adequate employees. Nice prices. The equipment is at the highest level. Technical support is available around the clock. I like everything very much.

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Анна Максина

Level 2 Local Expert

Tired of a bad connection, it loads movies disgustingly, the fact that there are movies in the social network can not be logged in! YouTube from the matrix provider does not work, it started working on others a long time ago! If there used to be the best Internet, now I can't say that!!!

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Крохмаль Елена Николаевна

Level 2 Local Expert

The repair request is not being executed, and deadlines are constantly being postponed. 0 points for the speed of execution of requests, 5 points for politeness. An average of 2 points

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Макс

Level 7 Local Expert

Good Internet service provider , adequate cost of services , polite support always answers questions and is ready to help , thank you , we will use your services

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Александр Никоноров

Level 2 Local Expert

There are no special comments on the quality of the Internet. But there are big claims to technical support. More than 20 days without Internet and they don't say how much longer to wait. Every call to the support service is a shift in the repair period in a big way. They repair only in the central districts, and the Kirovsky district of Donetsk is not mandatory for them.

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Александр Килевой

Level 2 Local Expert

The most terrible Internet, they say problems with the router, I bought a new router, nothing has changed, others say that you need to bring the router to them for flashing, as a result they just break it, every 5-10 minutes there are interruptions, it is simply impossible to do something. I'm already looking at the possibility of connecting to other providers

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СРАНЬ Господня

Level 2 Local Expert

The provider is disgusting. Prices have been raised, but the quality of the Internet has remained low. The speed drops every evening, and the iptv is constantly malfunctioning or not working at all...

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Стас Невский

Level 2 Local Expert

We connected it a couple of months ago , the conclusion is that This is the worst Internet provider , it 's terrible , to the point of tears ! Do you want the worst internet!? You won 't regret connecting this provider , it 's terrible again , right now we 're looking for something else to switch to !

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Игорь Волошин

Level 2 Local Expert

What happened to the Matrix? Everything used to be fine, but now half of the IPTV channels are not working, there are some ancient Hollywood movies in the cinema hall. Where are our new series? And the most interesting thing is that there is no official information from the provider. It's a pity that there is no alternative, as soon as it appears, I will immediately jump off the Matrix.

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Андрей Лазоренко

Level 8 Local Expert

The most disgusting provider I've ever worked with!!!Every day the Internet speed drops, movies, social networks, etc. are not uploaded!!!In the podge, they say give me the same instructions, go to the router, turn it off, turn it on!!!The films were watched at the Matrix Cinema!!!but he's lagging too!!! You can leave reviews on the provider's official page, but no one sees them.

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da da ya

Level 2 Local Expert

The Internet not only blocks some programs that work in the Russian Federation, but it is also very weak. If you download the game, the Internet will not even upload videos on YouTube (on any other device, too) , but by the way, the support is very good.

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Илья Мозгоед

Level 10 Local Expert

The provider is normal, trying to ensure that the client has Internet 24/7. Technicians arrive, the dispatcher helps with questions by phone. There are no complaints. Except for the fact that until now, while watching videos online or videos on YouTube, ads are shown in Ukrainian! And there is no way to turn it off . We are the Russian Federation, so what the hell...

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Наталия В.

Level 2 Local Expert

In 6 days, the Matrix Internet provider cannot answer the population when the breakdowns will be repaired, despite the fact that they must have a schedule for repairs?! (initially they said 5 days and they will do everything) Although judging by the way repairs are carried out in an unclear order, the middle of the street was done, and at the beginning they were left for an unknown period, then what is the schedule there) You are not being asked to come and make the Internet right here and now, people want to know at least when they will make the Internet. The organization of work with clients leaves much to be desired.

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Анастасия Гузенко

Level 2 Local Expert

The most terrible operator. There's nothing worse. The speed is very low. The operators always have the same answers. The roller was changed, but the cart is still there. The response to complaints, as well as their speed, is 0.1 KB/s.

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Елена Буханцова

Level 4 Local Expert

It was a disgusting provider, Trinity thought, but compared to Matrix, it was perfect. There are constant interruptions to the Internet

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LeDon

Level 3 Local Expert

The only plus is that we came to the Kiev district! The Internet speed totally sucks, there have been so many complaints, there are NO changes!!! It's not clear what the money is being charged for!!! With this kind of Internet, or rather with its absence, I don't think it's worth continuing to pay for anything, I DON'T RECOMMEND it to anyone!!!

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Елизавета

Level 4 Local Expert

A reliable Internet provider. The service in the office is fast, the staff is polite, explains everything in an accessible way.

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Наташа Макерова

Level 2 Local Expert

It became terrible, everything used to be fine, now everything slows down, loads for a long time, you can't look at anything normally

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Влад В.

Level 2 Local Expert

The best provider in Donetsk! Both in terms of quality and service! I've been using it for 10 years! I recommend it!

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Алексей

Level 4 Local Expert

A good operator. If there are problems with the Internet, then everything is solved promptly.

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Александр Дзен

Level 11 Local Expert

A good provider, adequate prices and quality, but it is not possible to transfer an external address when moving to another apartment in their coverage area. Or maybe it's just laziness

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Александр Ткаченко

Level 3 Local Expert

The speed according to the contract is 75, actually more than 30 was not recorded! Interruptions occur quite often. I don't recommend it.

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Сергей Крафтов

Level 3 Local Expert

I do not recommend using the services of this company to anyone. quality 0, service 0. the client is always wrong about everything and is to blame for himself (the router is a bad old laptop, the TV is ancient, etc.)

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Максим Иванов

Level 3 Local Expert

An outdated provider with a speed of up to 100 mbps chat with support makes the subscriber guilty, In general, a 50/50 provider if there is no other choice.

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Виталий Такшин

Level 7 Local Expert

One of the best home Internet operators in Donetsk!!! Has its own cinema, iPad and everything works!!!!

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Ok.K

Level 11 Local Expert

The service at the provider's office is always polite. The Internet connection is usually stable. An interesting bonus program and the best feature is that if you forget to pay, you are disconnected, but you can extend it for a week to pay later.

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Алексей

Level 7 Local Expert

I connected to the provider recently. We are satisfied with the quality of services. There is free Internet TV, the speed is good

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Artem Ivanov

Level 7 Local Expert

Matrix - Internet service provider Very poor technical support, the subscriber department is just terrible, I do not recommend it at all, the terrible phoenix works better. They paid for half a year in advance, decided to terminate the contract, so no one returned the money. The Internet does not work at all, every 5 minutes the connection is disconnected and packets are lost, there is zero reaction from the management!

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Matrix

154 reviews