Mbank

3.4

197 ratings

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Aleksei K.

Level 8 Local Expert

I recently started using it, so far only positive impressions, I hope it will be like this in the future. In general, it's great that the branch is also open on Saturday, it's very convenient. They quickly open an instant card, then you can use the services inside the application without restrictions.

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Григорий Платонов

Level 2 Local Expert

I am a holder of the M bank visa gold card, the account has been blocked, I cannot use funds allegedly due to fraudulent actions in the amount of 2100 SOM. According to the regulations, within 30 days after submitting the application, specialized specialists must figure out and unlock, the deadlines are out, the call center specialists do not solve the issue, the conversation boils down to the same thing that will speed up the unblocking process and this ends the next dialogue. The brazen scheme of freezing funds by the bank. Am I the only one in this situation?

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Эрмек М.

Level 2 Local Expert

On January 23, 2025, at 2:37 p.m., I deposited 50,000 soms twice with an interval of less than a minute. At that moment, the bank experienced a massive failure. The first transaction was successfully credited to an active account, and the second one was sent to a non-working account for some reason. Today I contacted the head office to solve the problem. They were rude to me there, made me wait for more than an hour, and eventually informed me that it was impossible to return the money. I've been using their app for many years, but now I'm seriously thinking about its reliability.

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Элита Саг

Level 2 Local Expert

I came to get a loan. Emil Booronbayev, an employee of the issuance department, explained the terms and all the details of the loan in a way that is immediately clear. Many thanks to such specialists. I executed all the papers quickly and competently, and left satisfied.

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Zeerman

Level 6 Local Expert

Large compartment, electronic queue, chairs for waiting. Everything is clean and bright. Smiling female consultants at the entrance. Everything was told, shown, explained. Only positive emotions from visiting the M Bank.

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I Z

Level 9 Local Expert

Very attentive staff of this office for working with individuals. We quickly and clearly helped to resolve issues both on the account and on account transfers. I came to the office just before closing on Saturday. And the staff quickly helped me to do everything

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Гульзия Бакытбек кызы

Level 2 Local Expert

I am very disappointed in this bank. I don't understand how people use it at all. The application is terrible: registration is impossible, although I did everything strictly according to the instructions. Constantly knocks out, nothing works. I spent a lot of time and nerves. And the most absurd thing is that there is not even a support chat to solve such problems. Complete lack of service. This is not a bank, but a complete disappointment.

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Жанна У.

Level 5 Local Expert

I sent a SWIFT transfer 2 weeks ago. The money has not been credited to my account in another country. Every day, the support team unsubscribes that they have provided information to relevant specialists. They cannot answer the question "where is the money". Frankly speaking, I no longer know where to turn with a solution to this issue.

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Dennis

Level 10 Local Expert

I have used many banking services in different countries, but I have never seen such poor and expensive service anywhere else. They take a commission for everything that's crazy. It is impossible to reach the bank. The chat takes a very long time to respond and does not solve the problem. As a consequence of the fact that I contacted this bank, I only lost time and money. I do not recommend contacting this bank!

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Амур Амурский

Level 6 Local Expert

I do not recommend Mbank! Your time will be spent not using their app or card, but waiting endlessly for the account to be unblocked. In my case, because of the measly 1,800 soms, I was forced to provide documents and clarify the source of funds. If the source is suspicious, then what is my fault? Block the source, deal with it, and don't create problems for the client. How do I know how the person who paid me back earned the money? It is especially difficult to solve such issues when you are abroad. I have 7 accounts with different banks (those who work abroad will understand why this is necessary), and they are all world—class banks. But it was the Mbank that turned out to be the most inconvenient and problematic of all. If you work abroad or often deal with money transfers, think twice before choosing this bank.

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Д.К

Level 7 Local Expert

Everything is fine. Convenient service. Excellent service. User-friendly applications. The cheerful, plump employee listened to everything and quickly arranged everything.I really couldn't remember the name. Well done.

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Ксения К

Level 30 Local Expert

Everything is disorganized. A crowd of people. They wanted to open the card, barely took the coupon and went to the office. We waited in line for half an hour. Several people walked past us without waiting in line. They were accepted without a ticket. It doesn't give the impression of being a serious bank at all

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Максим М.

Level 2 Local Expert

The worst experience of interacting with any banks. I issued a bank account after I clarified whether transfers from Israel were possible. The consultant mistakenly confirmed it. Further interaction with the consultants was terrible. I don't advise anyone.

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Саке Саке

Level 2 Local Expert

The bank is very bad, the staff does not know how to work with clients.This is the only bank that gives people 150 thousand for 5 years, it's a shame.Even if there are few remnants left, they are divided into several years)) they say this is their new system.Co-workers are not inadequate.

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Katsiaryna Mardzialiova

Level 2 Local Expert

Be prepared for the fact that you will be charged $ 100 in a year for the annual maintenance of the card. Although this was not mentioned anywhere during registration) you ask employees to provide documents with tariffs for the past year - they are fed breakfast, in fact there is no reason for this. They take advantage of the fact that non-residents can't do anything

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Daria Goncharova

Level 3 Local Expert

A terrible bank, they leak information, turn off the account so that notifications do not come, write off money and withdraw it via Facebook, do not assist customers in any way, do not contact support

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BKtbK

Level 8 Local Expert

Service at level 0 , a terrible bank in the Kyrgyz Republic , waiting for a response from the operator is to spend several of your precious hours or even days ! The application is buggy and translations are not available at the right time.

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Александр Х

Level 2 Local Expert

They blocked the card for the reason, as they say, about the origin of the money. And the sums are ridiculous… I wrote an application for unblocking, they said they would consider it within 10 working days, 11 days have passed, I called today, now they say within 30 calendar days.... Lawlessness!

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Инкогнито 0886

Level 2 Local Expert

Small amounts began to be debited from the account and $279 was recently debited. It turns out that I have subscriptions to sites that I have never visited, and some sites do not exist at all. They replied to my request that I should contact those sites, but they either do not exist or it is impossible to contact them. Trust is completely lost. Today I closed all accounts and wrote a statement to the FSB, they will sort it out.

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Anna

Level 5 Local Expert

Disgusting service and a terribly stupid whatsapp bot. I have to write the same thing 5 times until he calls the operator. The operators feel like they can only read one sentence and the rest don't see it straight. You ask them several questions in one message, the questions are small. But the operators answer the same question crookedly. Almost no problems are solved., They quickly disconnect from the dialog The fees in euros and dollars are simply horse-drawn for the service. One of the worst foreign banks. They block access to your personal account in the app because you haven't logged in for a month. Why on earth would you block access to my finances? So it takes a long time to wait for access to a personal mobile bank.

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Zeyne Jamal

Level 2 Local Expert

There is no feedback, the dumb bot repeats the same thing like a brake. I was not informed that there is suspicious activity from my card. The payment was made 9 times to unknown sites. At least once they called and said. And if the bank itself has not received a couple of soms a day, they call a hundred times

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Талгат Жумалиев

Level 2 Local Expert

It is not clear that they all lost my card a year ago, of course, the card should be blocked upon the client's appearance. A year passes, we mistakenly sent money to the mbank, it is surprising that the card was blocked, but the money came plus they wrote off 500 som for card maintenance for the whole year

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Нурайым Иисаева

Level 3 Local Expert

Service generally - 000 How can you get money in 1-2 days if other banks transfer it, okay, 2 hours, but not 1-2 days, it's just awful

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Константин

Level 30 Local Expert

Perhaps the best Bank in Kyrgyzstan, I have been serving it for about a year and a half. There are no complaints. I have recently issued a premium package, I highly recommend it

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Zalina Asylum

Level 2 Local Expert

Some strange ones through the RVZ, ordered an online card with delivery, a month passed, called the operator, the answer was sent to the house. I did not wait, I arrived at the bank, I turned to the 102 office, the woman with a dissatisfied face replied that there was a card but you had a delivery, it seemed strange …

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Зара Касмалиева

Level 3 Local Expert

The service is poor, I came at 10 a.m. I waited, and they went to lunch from 12 to 13 o'clock. They say the central office, but no big deal. The consultants cannot explain clearly. Some specialists sit stupidly on the phone for half an hour after the client. Banking specialists are not qualified, they are learning by themselves. If you want to work with such a person, you probably won't have a future. These people have been sitting for what an hour, this is only part of the people who are waiting, and who are on the street cannot convey their condition in words. The specialists are talking to each other, but there are no attendants. There are no operators in sight!!!!

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Алексей

Level 9 Local Expert

Sooo many people. The interior resembles a commuter train station. Be ready for the queue to receive an electronic ticket. There is practically no parking. But the service is fast. There is a cafeteria inside.

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Назгуль Айтбекова

Level 3 Local Expert

Hello! We ordered a card in December 2023, there is still no bank, they went to the bank, they say that it does not concern them separately online, Call the hotline 333333 will not reach him, I am 66 years old, every time the bank goes, I can't queue. My daughter called the hotline from the Russian Federation and said that on February 4.. 6.7.8 they should bring the card to the house, there is still no card today 02/14/2024. A terrible M bank .

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Артем Соляков

Level 11 Local Expert

Yes, great! If only all banks in Russia worked like this! The staff is polite, waiting time... everything is relative, at least if you had to wait, then in comfortable conditions, so no problem.

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Осип

Level 21 Local Expert

Queues for individuals.the faces are huge. In the department for legal entities, they served quickly, poured some water and gave them to charge the phone.

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Мээрим

Level 2 Local Expert

Hello! Today I was at the main office on Togolok Moldo. The employee who issues the card opened the envelope before issuing the card, looked at the card on the back side, saw the secret code and issued the card. Please take action against this employee

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Адыл Касымбаев

Level 2 Local Expert

The worst Bank in Kyrgyzstan, sent money from Moscow to Bishkek , specially opened an Mbank card for cooperation with the savings Bank, as a result, the recalculation went to 9 thousand in the red, sent 30k came 26 when it should have been about 35 at the time of the ruble exchange rate to som in the Kyrgyz Republic. They called and wanted to make a refund, but in the end they just sent us away. Thank you Mbank, God grant you development and not rejection of the service

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Аймарал Бексултанова

Level 2 Local Expert

Very terrible. Sometimes the application freezes normally, we can't pay for it, the service is also terrible👎👎👎👎

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Мейрамбек Диханбаев

Level 3 Local Expert

Who writes that the bank is good or bank employees or bought ! Would you try calling or writing via WhatsApp? Not a single call or answer to questions for half a day ! The idea itself is not bad! But the service sucks!

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Жазгул Асекова

Level 4 Local Expert

I waited half an hour for an answer, and they didn't hear me until the end. M. I recommend that the bank recruit more employees

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Дмитрий Виссонов

Level 8 Local Expert

If there are good employees, the service in the legal department is terrible. 1. With different tasks, you need to take different queues, who is from the 1st to the 4th window, who is from the 2nd to the 5th. It's a mess. 2. There is no electronic queue. 3. While the customer goes to the cashier, the employee does not take the next queue or somewhere else. As a result, the lottery lasts from 1.5 to 2.5 hours in the queue.

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Albert Buvazov

Level 3 Local Expert

This bank will never be reached. Yesterday I was in one of the branches in the east of the 5th queue, a crowd of people, bank employees work slowly do not regulate the flow of visitors came in at 11 p.m. left at 2 o'clock. But that's not the point. From the m bank mobile application, I have money somewhere, I can't figure it out. And he won't get through to the bank

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Stan

Level 6 Local Expert

I have been unable to transfer funds to the card for several days. At the same time, the bank's employees cannot solve the problem

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Рабитжон Расулов

Level 2 Local Expert

A great bank. As an ordinary customer, I like it. The bank won over the bureaucrats .Yes, just look at how much relief there is with payments of various kinds through the mobile application.

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Guliza Abazbekova

Level 2 Local Expert

Damn, why is the mbank NOT working? It works so terribly. You come to a restaurant to eat , pay for time , but the mbank is temporarily out of work and this is not just a horror

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Елена З.

Level 2 Local Expert

Terrible service. We don't know who is writing off the money, support barely responds. At the same time, the issue is not resolved. The feeling that the money in the bank is not yours, but someone else's.. I do not recommend it

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Ирина Ефимочкина

Level 24 Local Expert

Excellent service. The staff is very attentive. Everything is fast, very convenient, and all issues are resolved promptly. Good location. I recommend it, please contact us.

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Темирлан И.

Level 2 Local Expert

Your exchange rate does not correspond to the present, and because of this, I went into a big minus. I will no longer replenish wallets through your terminals.

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Ирина К.

Level 10 Local Expert

The word "nightmare" does not fully describe the whole situation. Wild queues, stuffiness, lack of professionalism...

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Федор Боярский

Level 21 Local Expert

A good bank. I changed the money, everything was fine. Convenient location, close to the hotel.

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Абдулло Киргизбеков

Level 2 Local Expert

Why are there crazy commissions in the Ministry of Internal Affairs of Kyrgyzstan for transferring money from Russia in rubles,I tried to transfer 8,200 Russian rubles to the card of the Ministry of Internal Affairs of Kyrgyzstan,7128 Kyrgyz som are promised to be credited to the card, when transferring online,they do not take% when order is established,an honest commission of 1%-2%,above this lawlessness,aram,I will ask you to install 1%commission for Incoming transfer,for 100 rubles,1 ruble(som)

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Bishkek

Level 11 Local Expert

There are a lot of errors, the customer support service (online bot) is working terribly

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Каниет Исанов

Level 2 Local Expert

Just like that, the money put on the block has not been able to solve the problem for a month.

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Айнура Рахманова

Level 3 Local Expert

The transfer was in processing for three days, finally "rejected", but the amount was not returned to the account. When I called the bank, they replied that it would be back in 5 days. It seems that we need to stop with this bank.

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Аида Караева

Level 2 Local Expert

I do not recommend this bank! Incompetent employees, the commission is frantic, they do not call back, there is never money in ATMs and often they do not work, in a word, if you want to save time, do not contact this bank the bottom is full

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Mbank

103 reviews