Мебельная лавка
Directions
Kamiennaja Gorka
1.74 km
Kamiennagorskaja, 14
340 m
6 reviews
February 11
We ordered a sofa according to individual sizes. Anastasia, the consultant, was impressed by her literacy and knowledge of her business! To our surprise, they called ahead of the agreed deadline for readiness. They brought it and assembled it. We thank the management of the company and Anastasia personally for their professional work and wish them further development and prosperity! We recommend it!
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1
July 12, 2024
Disgusting service and communication of the seller-director of the furniture store. Initially, we ordered one model of a sofa without a corner, made an application, but later decided to take a model with an angle. As a result, after visiting the store and choosing a model, the seller clarified that we can change the final application for another sofa after thinking about it and calling by phone. I took a photo of a model of a corner sofa that was in the store. As a result, we decided to take this model with only the left corner. It was clearly stated on the phone, we order a sofa with a left corner. On Viber, a paper about the application came with the indication "you are sitting on the left corner" and it is written so. The application was confirmed. Additionally, a little later, to confirm that we correctly chose another sofa model, I initially sent a photo of the sofa model (they had a model with the letter g in the cabin). They did not offer to sign the contract, they said it was enough, we are sending it for production. OK! As a result, after 3 weeks the sofa arrives, in a relatively short time, of course, thanks to the manufacturer, everything was brought in, unpacked, began to be assembled and as a result I see that the sofa is made with the letter "g" right-hand side. The collectors, attention, had no documents on hand, neither the contract nor the act of acceptance and transfer, while half the cost of the goods was paid in cash when transferring with a receipt for receipt of funds. After talking with my husband, moving the sofa back and forth, we definitely realized that we need the left corner, which we ordered. I write to the manager on Viber that this is the situation, they ordered the left one, the sofa came with the letter "g", how is it? They answer, you ordered and approved one. To my explanations that, as a buyer, the left is on the left, and the right is on the right, and 95% of furniture manufacturers work on the same principle, they replied: read the correspondence - everything is done correctly. No apologies, no explanations to the client - nothing! What is the result? As a result, they accused me of lying that I probably lied on the phone when I claimed the type of corner, and that the sofa did not fit us and I'm looking for an excuse to bring it back! Dear seller IP Kurandova T B, according to the law, I can return the sofa to you within 2 weeks, although we liked it, if not for the corner, we would definitely have left it, because of your unprofessionalism, we lost time. If you have technical specifications in the location of the corner that differ from most furniture manufacturers, attach a model outline to the client, a picture, and attach it to the order form, confirming with the client's signature after approval, and do not prove your case. This is extremely incompetent and stupid. When I come to the office, I say, can we somehow decide whether to redo or order a new one that we need? the seller replied, we do not know if you will agree to do more production. Did you get anything wrong there? Are you aware that by law you cannot refuse a service to a client? I could have written an application for a replacement and you would have replaced it for me anyway. Incompetence crossed all the lines, my husband naturally said, we are urgently returning and there are no replacements and purchases in this store. If you value your time, pass it by. If you buy from them, check everything from top to bottom!!!
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January 31
We ordered the diva on December 6th. . They promised that it would be in place by January 10th. January 31, and there is still no sofa. Sellers are not in control of the situation. To the question: where and when will the sofa be? The seller said she would call the production tomorrow and scold the manufacturers! The circus!
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