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18 reviews
October 13
There is no customer orientation at all
I was told on Sunday from 9:00 to 12:00 they will come to connect, I'm waiting for them, I call at 10 a.m. I say they will definitely come, they said let's wait until 12, I said okay
At 12 I call, I can't get through at all, I called and rammed for 1.5 hours🚬🗿
And then it turned out that the foremen would not be in time today.
They could have warned me, our foremen are not free, we will not be in time today, but instead I rammed for 1.5-2 hours
I do not advise, it is better to take acne or saima, at least they do not dynamite and respond immediately
See original · Русский
October 18, 2023
I want to share my negative experience of using the services of the Megaline Internet provider. Despite the friendly and competent technical support, which was always ready to help and solve emerging issues, the company's internal problems with logistics and management leave much to be desired.
We recently had a serious router breakdown due to our fault, and we immediately paid for a new one. For us, the lack of a stable Internet connection is not only an annoying inconvenience, but also a waste of time and money. However, when we turned to Megaline for a new router, our unpleasant adventures began.
At first we were told that there were no routers available. We asked if it was possible to buy a new one ourselves (I will clarify that this is not just a router, but with GPON technology), which are still a headache to get. In the end, they found it in one place, after which the technical support reported that it turns out that only the company's routers should be installed. Okay, figs with them, let's dance on! We waited as we were advised, and the next day we were informed that the routers had appeared. Very strange, isn't it? But that's not all.
Connecting a new router turned out to be a real hard labor. Perhaps this was an isolated case, and as I have already mentioned, Megaline specialists work well and try to solve customer problems. However, a few hours after connecting the router, it just stopped working. The problem turned out to be in the router, which somehow was unable to distribute a Wi-Fi signal. After a few hours, the router stupidly stopped working at all.
When we contacted the company for the second time, we were informed that the routers were no longer available and it was not known when they would appear. Just wait. This answer was really disappointing. I don't understand how such a big company as Megaline is not able to monitor the supply of routers, especially in a situation when customers like us have already faced serious inconveniences. Logistics and supply management should be at the proper level.
As a result, although Megaline's technical support remains at a good level, internal organizational problems, such as a shortage of routers and insufficient control over supplies, seriously undermine the company's reputation. The company's management is short-sighted and does not understand how logistics chains work in the company. I hope that Megaline will take measures to improve its service and management!
P.S. We have been waiting for the router for almost a week. They seem to be coming from New Zealand, no less!
See original · Русский
3
May 17
The worst Internet. with the promised 30 mbit/s, it gives no more than 8 to the router, sometimes it drops to 0.3! On the contrary, they need to pay people extra for using their type of "Internet"
See original · Русский