Meganet
63 reviews
July 12
Terrible provider! If it were minus 5 🌟, I would put a minus. Operators respond according to templates, it is impossible to get through.The Internet is constantly disappearing if it rains or snows, there are always some kind of accidents. They do not want to eliminate, they are lying that there is no access to their equipment. So why put your equipment where you don't have access later? Just to charge money for connection and subscription fees, and they are not interested in how the Internet works and whether it works at all. We regretted that we fell for advertising... For the departure of their specialists, they charge at least half an hour of work, even if it was only 10-15 minutes and not a small amount of money!!! Every month it is an expensive pleasure to cause, and more often the reasons for the lack of Internet are their fault! A complete deception! Do not use their services, it is better to find an alternative replacement!
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9
June 10
After a year and a half of use, I was already tired of communicating with the technical support service. The Internet constantly crashes, a team arrives at least once a month, fixes a malfunction on the optics and then everything disappears again, only after 2-4 days they arrive, eliminate, etc. In short, a vicious circle, they can't seem to do everything right so that everything works and meets the bloated advertising. Even when everything seems to be fine, the TV is constantly hanging, the speed at a rate of 500mB barely shakes 100. Very bad!!!!!!!
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9
July 21
The Internet disappears sometimes for no apparent reason. Yesterday we spent half a day trying to get through to the support service. 30 minutes on the line - there is no answer. They wrote to all available phones, in some places they answered after 8 (!!!) hours. They made an application, told me to wait for the team. Two days have passed, there is no brigade. This is the bottom, guys, to work like this nowadays. Do you have one brigade for the whole city?
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6
July 28
Terrible provider. It is the most expensive tariff for a private house. At first, the Internet worked fine, then there were constant failures, accidents, I have not had Internet for more than a week. I called tech support, they endlessly create their own meaningless applications, for several days they promised to send the master to the house, but no one came. If it were possible to swear here, then I would list all the obscene words in this review
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6
October 28
Meganet's disgusting connection ... tech support does not work ... the Internet works every other day ... in the 21st century, of such quality as tech support and the company's Internet connection itself, Meganet says that we urgently need to look for another provider ... very much regretted that we even contacted this company.. the price is still the most expensive in comparison ... I do not advise having such a provider
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November 4
the internet is working well.
but here's the service and feedback, I haven't seen that yet.
On average, it takes about an hour to get through to Srevis. I called several times.
It takes more than 1 day to respond to a request via vacap.
this is, of course, very bad.
if it would be possible to put 0, I would put 0.
Meganet, improve the service and feedback.
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May 21
Terrible customer service. Problems for the second day in a row. There is no Internet connection. There are no notifications, no apologies, and I can't get through to tech support. Will someone make up for the downtime?
I have this provider both in the office and at home, so now there is no Internet at all.
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4
October 28
Many thanks to the Magzhan employee!Polite, calm, considerate.
He helped us deal with our problem.
We wish him career growth.
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July 15
Disgusting service. Tech support is dead. The WhatsApp is not visible. There is no feedback. The Internet is breathing hard. Guys, don't fall for the ads. Look for another operator. I regret contacting MEGANET!!!
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4
July 22
Consistently, once a day, the Internet disappears for 2-3 hours. You can call tech support only once a month and then if you're lucky, usually there are 10 people in the queue and when it reaches you, the call is simply reset.
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4
April 21
I applied for connection, the manager contacted me and wanted to connect the apartment tariff since I live in an apartment, but I was told that the apartment tariff is only for residential complexes from 40 apartments.and we have a two - storey Soviet house , and as if the question does not fit these criteria .why is there no such information on the site?the manager says you have submitted an application on the website.we contacted you and provided this information.and then I read the reviews and I think it's good that I didn't connect, it looks like a terrible office
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6
September 30, 2023
Greetings to all, I use the Meganet for more than six months, I connected fiber to a private house, the speed was promised 100mbs, but not always like this , I don 't play games only the Internet and satellite TV through it . The masters who conducted and settled everything did perfectly . But somewhere in two months something was changed and it did not work for a day , but the support seemed to help, but since the morning of 09/29/2023 there is no Internet, I was told that everything is normal , but in fact it is not so they said that they handed over the application to the specialists and queued today Saturday, then Sunday, this weekend there is no Internet for three days, who will reimburse me for this if there is no service due to your fault, then it serves you. So you lose your authority , you could appoint a duty brigade . Oh, it's a pity, it's a pity.
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3
October 13, 2023
I say everything in fact. Set the speed to 500mb/s. The Internet flies simply! The speed is frenzied. The price for such a speed is 9900tg, which I think is quite acceptable in our time. KotakTelecom is not even breathing next to this provider. There were no sagging and disappearing of the Internet for 4 months! From a 5-point scale, I estimate 5 c + points. The modem was also purchased from Meganet. I recommend the provider to everyone because it is the best in Kazakhstan! Tested personally by me and many of my friends who have connected and have not regretted. There is a very convenient application for Meganet, you can change the tariff, top up your account with a tariff and even borrow for 3 days in case of a shortage of payment on the day of payment.
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3
10
June 13
The service is disgusting, the technical support is not competent, it is impossible to get through, you can even call continuously for an hour, but no one will answer.
I definitely don't advise anyone.
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4
1
April 15
Terrible provider! I brought fiber optic to a private house, 500mb/sec. But the Internet never supports this speed. TV is also constantly failing! Until then.I can't get through to support! It's just a nightmare. There is a personal account in the application, but never there! never!they do not notify about problems on the line or about planned work.I will change the provider
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8
1
January 9
We paid everything on time, however, the Internet was not connected. We have been unable to reach the support service for the second day. From different rooms. They put on the queue after 4 waiting people, and after 3 minutes of waiting, the connection simply breaks off. And so, several times already. Whatsapp support is not responding, messages are not being viewed. The numbers on the links? By tatsap? In the cabinet in the application ? No one is answering.
What happened? They used to work without complaints. And they answered right away ??
We'll go to the office tomorrow. Since the payment was accepted and there is no Internet. It's very unpleasant.
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7
1
January 5
If someone has an alternative, never connect to Meganet!! The Internet is turned off about once a month, for technical reasons, the speed is good.Television is disgusting! There are just no words! Almost every Saturday or (and) Sunday is closed! At exactly 12:00 on January 1, a number of channels were turned off, while the payment is taken in full! If we abandon this Internet provider now, who will refund the money for the connection! 53000
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8
August 10
In a private house, this is certainly better than adsl. But, it is constantly blown away by the wind and does not work for several days.
Unfortunately, there is no choice
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3
August 21, 2023
Лучший оператор интернет вежливый и отзывчивый персонал мы очень рады быть ихниими абонентом всегда все оперативно и вовремя действует вообще лучше Meganet
1
9
March 21
I've been using Meganet for two years. Sometimes the Internet disappears. I've never been able to get through. The robot says that you are in queue 115, for example, waiting, the numbers decrease, but about 20 the call is disrupted. I tried it again, more than once. Uselessly. I think it's time to change the provider...
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9
1
April 1
There has been no Internet for the fifth day. It is impossible to reach the support service, you wait for your turn for 20 minutes and then for some reason the call breaks down. I have to call for several hours and every time there is a new excuse. Then technical work for a day, then tomorrow everything will be fine, then at 12 a.m. there will be a reboot and everything will work.
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2
October 8, 2023
It is necessary to put 5 stars for the sake of ALLAH, BUT after the interview the next day my brother was told that he was tried in 2007 according to the SB, but he meanwhile served in the FARC because of this, he would have brought the SB to the administration for knowing false information..., and so according to his brother, the persanal are very friendly, especially the girl on the ERKE estate is VERY LITTLE HE KNOWS HIS BUSINESS... GOOD LUCK TO ALL AND KARENY GROWTH ....!
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4
5
March 28
For the second day, we are not able to weld the torn optics on the route, we sit without the Internet. A smart home, a video surveillance system, and a home server have been installed. You can't get enough support, they answer for half an hour, they don't pick up the phone. I duplicate the review on social networks.
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2
May 20
I can't get through, they answer in Whatsapp for three days. I can't find out if there is an elementary connection in my area., they just don't answer.
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4
June 26, 2023
Удивительно, но в интернете столько негатива об этом провайдере. Решил по пробывать на своей шкуре и поставил интернет оптику в частный дом. Месяц уже как стоит и только сказать могу одно, ема мае оказывается можно качать 30гб за 15 минут и играть с пингом 80 и он стабильно работает, тфю тфю без провалов..... В общем доволен и отказался от казактелекома..... Играю, смотрю фильмы 4к и многое другое, все седят домашние на нем и даже не заметно, что куча народу....
5
6
June 7, 2023
Не очень доволен сервисом этого провайдера. Они не особо помогли мне с настройкой роутера (сам разорался) и не отвечают на мои вопросы... Но есть одно преимущество - у меня теперь быстрый и стабильный интернет. Провели оптоволокно в мой частный дом и теперь могу смотреть видео и играть в онлайн-игры без задержек и сбоев.
3
5
November 5, 2023
The speed has dropped significantly, after almost two years. Constantly shutdowns, for 1-2 days. According to the contract, the recalculation is only for three days of disconnection, we have secured ourselves. You won't get through until the brigade arrives, the days pass, the second ones are repaired. Even 1 star is a lot
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6
July 29, 2023
Добрый день! Номера тех поддеркжи не существуют. В связи с отьездом не платил два месяца. Вернулся хотел оплатить а у меня на счету -14000. Получается у меня списывали эти два месяца отсутствующие деньги? И чтобы начать пользоваться мне нужно оплатить за 3 месяца? Хотя на 2 месяца вы мне отключили интернет.
Невозможно с кем либо связваться
3
November 18, 2022
Это жесть, а не провайдер. Я такого не встречал уже очень и очень давно (причем в разных городах и странах). Персонал некомпетентен от слова совсем. Персональный менеджер может только красиво говорить и обещать, а по факту ничего не делать. Уровень квалификации и знаний тех. поддержки может сравниться с обычным юзером. Уже неделю не могут осуществить подключение к интернету, при том что я уже самостоятельно все сделал и настроил. Не могут у себя в программе изменить параметры и абонентские данные. Трубку персональный менеджер не берет, тех. поддержка отправляет к нему, замкнутый круг. Главное договор и счет на оплату составили за полчаса. И самое печальное, никто не говорит номер телефона или почты руководителей. Думаю, может стоит уже в офис к ним заехать и там побеседовать с начальством. Один бал это за слухи о том, что качество связи хорошее (по разговорам соседей). Хотя оценка связи скорее качество субъективное. Но качество сервиса стремится к нулю.
7
6
November 2
Meganet, I live nearby. I often walk past their office. A lot of young people work.
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December 19, 2022
Отвратительный провайдер.
Никому не советую.
Лучше купить 4g роутер мобильного оператора, чем пользоваться этим.
Неоднократные звонки в техподдержку. Менеджеры постоянно заняты и никогда не перезванивают. Технический специалист не может решать 90% вопросов, а отвечает по телефону только он.
Если вы хотите потратить время и деньги и получить шиш с маслом то вам сюда.
Последний случай такой: оплатил интернет 30 числа, 20 числа (через 20 дней мне его отключили). Пишут, что нужно оплатить.
Звоню, менеджеры ночью не отвечают, тех поддержка подключить интернет не может.
Просят подождать и позвонить с утра или положить деньги и потом разбираться с менеджером, которые, как показывает практика по прошлым происшествиям не отвечают.
Даже в ларьках на вокзале обслуживание лучше.
7
6
August 5
Terrible technical support, it is impossible to reach them if problems arise
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2
June 15
The Internet is often turned off and the speed does not match. 500mgb is worse than 100mgb
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3
1
December 22, 2023
I fell for the advertisement , I connected it .
I gave a lot of money and it snowed, their equipment froze, and they say wait for the snow to melt.
And what should I do now???
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4
1
May 7
Thanks to your employee Roma for his patience, although the reconnection conversation lasted about an hour.
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1
3
June 15, 2023
Почти сутки не работал интернет. Если быть точным, то ровно 23 часа.
На вопрос о перерасчёте стоимости услуг в компании ответили отказом.
Оригинально работают ребята...
6
1
September 3
your position in the queue is 83, please wait
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2
June 9, 2023
Не отвечают на звонки в положенное рабочее время, такое ощущение будто у них есть свой свободный график. Зачем оставлять номера поддержки если ни один номер из указанных не отвечает?
6
1
October 1, 2023
The company as an Internet provider is the best. So they have internet for business at an affordable price
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2
December 5, 2023
They called in the morning, and everything was connected at lunch.
We didn't expect it ourselves.
The speed is consistent.
Goodbye kazaktelecom
05.12.23
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1
3
April 12, 2023
Отличный интернет провайдер. Подключают быстро. И Тех.поддержка норм. Интернет хорошо работает.
3
4
September 5
There is no service, from the word AT ALL!!!!
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1
January 19
They laid optics on the pillars of the Koksai Energia PC without permission, without a contract
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3
July 6, 2023
Отличная компания, интернет супер,подключение быстрое, сервис на уровне
5
August 1
The most impetuous Internet
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2
February 2
Neither the phones nor the whatsapp chat are responding. The app doesn't work fine either.
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3
August 24
Number 1 in Almaty and the Republic of Kazakhstan)
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2
May 19
The Internet is disappearing
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1
August 20
It's a terrible internet
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3
August 25
The best provider
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2