I placed a pickup order at 19:39, at 19:52 I was already in the store, I didn't even receive a receipt in the mail. The store's administrator, Karina, told us to wait 10 minutes because we need to find the goods in the warehouse. We waited calmly, walked around the store for 40 minutes, sometimes passing by Karina's counter, who said, "now now, they're looking for the goods, here's the boy," "now now, they're looking for the goods, here's the girl," we have no complaints. An hour later, we come up and ask when the goods will be taken out to us, to which Karina starts yelling at us, says she doesn't know anything and isn't responsible for online purchases at all, someone over there went to look for the warehouse again, and in general we haven't been waiting here for an hour, and the store isn't It will close until the goods are returned to us and begins to run away. That's all great, of course, but we weren't going to stay there until closing time, but Karina had other plans for us. As a result, after 1 hour and 20 minutes, they take out the goods and give us the box, I pick it up, but I remember that we don't have any confirmation of the purchase, so we ask for a receipt - they can't give us a receipt, all this time Karina communicates in a hysterical manner, we ask about the refund - she starts screaming that she doesn't know, because they bought it online. As a result, he gives her an empty invoice without a seal or signature, and we ask her to sign it. She starts screaming that she won't, and they don't issue online purchase receipts in Georgia, and Karina doesn't know how it works where we come from, but in Georgia it does. We ask you to check the product - whether it turns on or not, the entire store staff starts circling around us (as a result, we stayed there after closing) and when we ask other employees to sign the invoice, Karina starts nervously grabbing the box with the goods and yelling that's it, she's going to return the money to us now. When they started yelling at her in response, she calmed down and one of the employees signed the invoice and stamped it. But then some kind of pig gets involved in the conversation, who decides to start kicking us out of the store and threatening the physical. violence, because that's not how we communicate with his wife Karina. And the hog turned out to be the store's director, according to the employees, I don't know whether to believe them or not. Honestly, this is trash, I had never seen this before and did not understand what "there is no service in Georgia" meant until I came to this store.

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Николай Нечаев

Level 15 Local Expert

A store where everything is available at normal prices

See original · Русский

Metromart

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