Международный банк Таджикистана, главный офис
26 reviews
October 11
Never use this bank!
They blocked the card, left a phone number that does not answer 24/7!
I stayed at the gas station in the evening without money, without gasoline, with nothing to pay for the hotel, they respond in the chat once a day - after 5-6 hours. We are ready to unlock the card only in a few days!
Do whatever you want!
See original · Русский
4
October 23
The advantages are the bot in the telegram, the support is there. The convenient OSON currency purchase application. Cons - there was a failure when receiving cash at an ATM - another 20% was withdrawn from the top. They don't want to investigate IBT, they write - he agreed to a percentage. They just don't want or can't work in such situations.
See original · Русский
2
July 20
I have been using this bank's card for a long time and everything is fine: a good exchange rate and everything is in Russian, which is very convenient.
See original · Русский
March 7
1) Outgoing SWIFT is not provided in the bank
2) The mobile banking app barely works, there is no regular online banking. In mobile, there are "technical works" every now and then during which one or the other function does not work.
3) SMS messages for making purchases are not consistently received. The bank refers to technical work and asks to register in a telegram bot, which is almost impossible to do without help in their office due to the inadequacy of this bot. To the question when those will end. works and SMS messages will start coming, they reply "we can't answer". To the question "how long has it been out of service?" they answer "we don't know, more than a month" (January 2024).
When calling technical support, the operator could not understand what 3D-Secure is (the basic technology of any bank for online payment) and the language barrier has nothing to do with it. To many questions, the operator's answer is the same in the spirit of "unfortunately, I do not know this information."
See original · Русский
5
2
September 18
Russian russians always complain that employees do not know Russian , but they should know it ? After all, when a Tajik goes to Sberbank, he does not whine that a Russian does not know his language) The Russians have already been squeezed from all sides
See original · Русский
2
6
November 8
Terrible service! It is impossible to solve the problem! They don't take the tubes from the bank! The chat with the bank is not relevant, there is no point. The issue is not being resolved. The money does not come to the card!
See original · Русский
June 13
I won't say for the office itself because I've never been there. But the bank itself is excellent, it helps out a lot with payments abroad.
See original · Русский
March 27
The bank is just great! Especially the operational work of the Call Center. I contacted this bank several times and the operator, whether Mikhail or Mehrob, solved my problem and gave me detailed instructions on how to solve
the problem, both in chat and by phone. Please thank them on my behalf and the whole Call Center too!!!
See original · Русский
3
January 3
A good bank. Polite staff, solved the problem quickly. I do not understand the criticism from migrants from the Russian Federation. "They don't know Russian..." etc. You are a guest in this country and you must know the language of this country if you are going to come. No one owes you anything here!
See original · Русский
5
13
March 18
When you withdraw money from the bonkamat, you will be careful., the place is 200samony 10 bills . The staff pays zero attention.The statements are only in Tajik, it's a pity. We have been waiting for the answer for the second month
See original · Русский
1
December 15, 2023
constant clarification of where the money is, constant technical work, refusals when paying with a card, technical support responds for several hours and all the time convinces that everything is fine. And what's good when it's not clear where the money goes and the cards don't work often.
See original · Русский
6
1
July 19, 2023
Малообразованные сотрудники банка. Плохо говорят по-русски, по английски не говорят. По телефону не консультируют, только в чате Телеграмма. Плохо разбираются в банковских услугах. Я уже 4 месяца пытаюсь вернуть деньги за ошибочный платёж, и все 4 месяца они мне задают глупые вопросы по 2-3 кругу, они даже не понимают, что этим занимается компания Visa и сама Виза принимает решение для возврата платежа
8
3
December 11, 2023
Money was stolen from my card, I wrote an application for a refund and... then the bank employees completely ignored me.
I wouldn't be surprised if IBT leaked my data and helped steal this money.
See original · Русский
8
3
September 9, 2023
Вежливое внимательное обслуживание (или нам повезло), сделать валютную карту дороже, чем в остальных банках, но делают быстро. Хороший пункт обмена валюты.
2
1
July 3, 2023
Служба поддержки это что то необычное. Она отсутствует от слова совсем. Они отвечают по 4-5 часов на запрос. Вопросы не решаются. Отписываются, лишь бы отписаться. Обратите внимание на вашу клиентонаправленность
9
1
December 13, 2022
Две недели на работает смс аутентификация. Сначала отправляют запрос сотовому оператору, затем закрывают обращение, с ответом, что все исправлено. По факту не могу пользоваться ни приложением, ни проводить оплаты: смс от банка не приходят. Техническая поддержка никакая.
6
1
April 23, 2023
Лучший банк в Таджикистане, современный, грамотное обслуживание, быстрый выпуск карт
1
5
August 24, 2022
Сегодня на мой номер телефона пришли SMS-сообщения об открытии двух карт. Живу в России. Счетов в этом банке не имею и не планирую. Прошу сотрудников банка проверить информацию и отреагировать должным образом!
3
2
June 9, 2023
Отвратительное обслуживание и тормознутые сотрудники. Запрашивают документы которых нет на сайте. Не рекомендую
5
1
July 2, 2023
Супер всё хорошо
August 30, 2021
Банк не выполняет свои функции перед клиентами, одни пустые обещания и полная некомпетентность!
5
1
August 26, 2020
Приятная атмосфера, быстрое обслуживания и меньше бюрократии. Советую...
3
1
July 25, 2020
Если с банком возникли какие то проблемы - то она никогда не решится, потому что колл центр бездействует, а отвечающие сотрудники зарывают голову в песок и уходят от ответов.
9
2
March 7, 2022
Лучший)
2
3
January 7, 2020
Крутой банк
Крутые ребята
Крутые карты у них!
2
4
January 25, 2021
Отличный банк.
4
4