Международный банк Таджикистана, головной офис

2.4

98 ratings

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Диловар Хайруллоев

Level 2 Local Expert

I would like to thank the International Bank of Tajikistan for the high level of service. The staff is always polite, quick to help and explain everything clearly. The mobile application is convenient, operations are instantaneous — payments always work clearly, they have never failed. I recommend the bank to anyone who appreciates reliability and high-quality service.

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Ильгиз Арслангазин

Level 7 Local Expert

Everything is working at 1000%. I transfer any amount from the Savings Bank within 3-5 minutes to be credited! I have been using it for 3 years now, there are no problems. In different countries , I only pay with it , everything is great , The only thing I can't transfer from a Tajik card to someone , well , that's fine.

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Елизавета Гладышева

Level 4 Local Expert

On August 23, I made a transfer from the Russian Mir Digital Bank card in the amount of 150,000 rubles to the card of the Tajik bank IBT24! The money has gone from the Digital bank, but it has not been credited to the Tajik bank card, I have been writing appeals every day for 2 weeks, but the support absolutely does not want to figure it out, the money has gone nowhere, so if you want to say goodbye to your money, please transfer to this bank, no one will even talk to you- it's just Scammers!! therefore, we draw conclusions and open maps of any other country except Tajikistan and only not IBT24!!

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Посейдон Олимпийский

Level 6 Local Expert

I have issued a card for making purchases on foreign websites and paying when traveling in Europe. I managed to use it once when I booked a hotel on <url>. I tried to buy tickets to the Budapest Opera online, but it was unsuccessful. I am not receiving an SMS code to confirm the payment. After several attempts and multiple logins to the mobile bank, the application failed: the bank's application does not recognize the PIN code and offers to register again. You need to enter your passport number. And then you start thinking: whether to share this data with anyone is unknown. There is no 24/7 customer support in fact. I'm terrified, but what if the card starts to fail when I'm abroad!!! If I had known in advance, I would never have issued a card to this bank.((( Today is 09/25/2025. Adding information. I have not used the card for a long time, although the bank regularly charged 4 euros/month. I recently changed my smartphone and downloaded all the apps from the old one. As a result, ITB Bank blocked my access to the mobile application for "my security purposes." I can't unblock it. I spend hours (not minutes) chatting in the chatbot and waiting for the bank's operators in the "help" section. I sent a lot of information about myself, my account, and my contacts. It's like in a fairy tale about a white bull. I feel it's easier to cancel the card and lose the remaining 30 euros in the account than to waste time and have problems.

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Uliana R.

Level 7 Local Expert

It feels like the card data is merging, so I don't recommend it. I've been using it for a couple of years - everything was fine, it works everywhere abroad. At some point, there were left attempts to write off money, but unsuccessful - I reacted in time and put a block. I have reissued the card. The new one arrived very quickly. But after a short time, attempts to debit started again, despite the fact that I was paying with my new card only for music in the official store. In other words, the card data was stolen again. I will not reissue it, I will look for other options. If you do use them, do not keep money on the card in any case, make an additional invoice and transfer the required amount to the card for payment. And also enable a ban on operations without 3ds. Yes, the support is specific. They are polite and helpful, but they may not respond for hours. But when everything was working normally, support was not needed. If it weren't for the data drains, it would be ok.

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Наталия Чепик

Level 3 Local Expert

It's a pity that the rating starts with one star. The card does not work on foreign websites. You can pay from Russia exclusively through googlepay. No one has ever warned about this when issuing a card. The bank's support responds as quickly as possible in an hour, and only if you write during business hours.

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Оксана Бородина

Level 4 Local Expert

I have been using this bank's card for two years now, I don't know where so many negative reviews come from, I have an instant transfer to the card from VTB. Support always responds promptly, the application is very convenient! It works well abroad.

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Наталья Пантелеева

Level 7 Local Expert

Everything is fine, I've been using it in Dubai for a month now, both in dirhams and dollars, I pay, transfer rubles from T-bank, the money drops instantly, the commission is pennies. Round-the-clock support, the nologovaya confirmed that I have created a card. SMS messages are sent to the Russian Federation number all at once, without brakes, the application too. I read the reviews below here, I got hooked on panic and was afraid to make money. There are no problems, I recommend it.

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Роман

Level 3 Local Expert

Everything is working clearly. Transfer from a Russian bank in 1 minute. Payment for foreign services is instant, Withdrawal to Russia is verified, everything is working

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Егор Сокольников

Level 5 Local Expert

God forbid you will have an unusual situation, like a write-off for one amount, when the merchant claims to have charged you another. And it will return another one. And you will need to return the rest. Support will freeze you for days. At best, you will get a reply once a day that doesn't fit. And when you ask when the problem will be solved, you will be stunned by the requirement to give your full name and card number, as if you are being seen for the first time. More than 1,000 euros are frozen in the account, and part of the amount has not been refunded. Support doesn't care

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Александр Игнатов

Level 6 Local Expert

I do not recommend using this bank, they leak information, respond for a long time, they can ignore it altogether, customer orientation is 0. The refund of deposits is not received in full and is not shown in transactions. I blocked the card after the trip, I will look for another bank.

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Irina P.

Level 3 Local Expert

Never use this bank! They blocked the card, left a phone number that does not answer 24/7! I stayed at the gas station in the evening without money, without gasoline, with nothing to pay for the hotel, they respond in the chat once a day - after 5-6 hours. We are ready to unlock the card only in a few days! Do whatever you want!

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Вера А.

Level 4 Local Expert

It is impossible to get help in solving the problem - they offered to take a screenshot in telegram, which accepts messages only from premium users, then they offered to call their support number, which simply ends the call after transferring to the operator. In the chat, I asked to call the manager, after that the chat was simply completed...

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Alexandra R.

Level 6 Local Expert

Don't spend money on getting a card from them. If your payment goes wrong, the money will be charged twice and no one will refund anything. Since September, it has not been possible to refund money from deposit gas stations in Iceland, and this is not a single example. Support is not working at all! Every day everything is new: full name, card number, phone number, what's the problem

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Юлия Комарова

Level 4 Local Expert

If you want to lose money, then welcome to this bank. The card's protection is very weak, the card was hacked after a week of using it abroad, the money was stolen, and the bank had nothing to do with it.

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ирина с.

Level 2 Local Expert

I can say one thing, thank you. The money was sent according to incorrect data, the staff (not in the telegram bot) solved my problem and the money was credited to my account.

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Олег

Level 7 Local Expert

The advantages are the bot in the telegram, the support is there. The convenient OSON currency purchase application. Cons - there was a failure when receiving cash at an ATM - another 20% was withdrawn from the top. They don't want to investigate IBT, they write - he agreed to a percentage. They just don't want or can't work in such situations.

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Ирина К.

Level 4 Local Expert

I've been using this bank for a year and I'm very satisfied. Online support is provided promptly. I have never had any difficulties paying abroad.

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Евгений Панфилов

Level 3 Local Expert

I can't pay with this card at all, I just don't receive an SMS to confirm the payment. Support is not answering the phone. It turns out that I shouldn't have bought this card for a lot of money.

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Татьяна Ивлеева

Level 2 Local Expert

The bank is just great! Especially the operational work of the Call Center. I contacted this bank several times and the operator, whether Mikhail or Mehrob, solved my problem and gave me detailed instructions on how to solve the problem, both in chat and by phone. Please thank them on my behalf and the whole Call Center too!!!

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Петр Петриченко

Level 10 Local Expert

I have a card from the International Bank of Tajikistan. Terrible service. The operation confirmation password is not received. The support service is inactive.

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Диана Че

Level 4 Local Expert

constant clarification of where the money is, constant technical work, refusals when paying with a card, technical support responds for several hours and all the time convinces that everything is fine. And what's good when it's not clear where the money goes and the cards don't work often.

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Екатерина Скотченко

Level 2 Local Expert

Terrible service! It is impossible to solve the problem! They don't take the tubes from the bank! The chat with the bank is not relevant, there is no point. The issue is not being resolved. The money does not come to the card!

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Наталья И.

Level 3 Local Expert

Scammers!!!!The bank is terrible and steals the money itself. The staff is laughing in the chat. They write it off as a negative (how is this possible -298 $) and even the SMS did not arrive the last time. Before that, $750 was debited, stolen, SMS arrived, When she herself withdrew the money, they require a code from the SMS. And they steal without confirmation without any problems. Withdraw the money while it is still intact and do not contact this bank. Do not contact the Tajik bank IBT24, these are scammers.

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Дмитрий Матвеев

Level 2 Local Expert

I bought an IBT24 card in Russia. I tried to get a transfer from the EU for the product. No matter which bank the buyer went to, they refused everywhere - there are no SWIFt transfers to Tajikistan. An absolutely meaningless VISA is expensive. I do not recommend buying such a card. You will not open either Pay Pal or App Pay or anything at all. You don't need a card for anything at all. Almost 30 thousand is just a waste.

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Алина Иволга

Level 8 Local Expert

I can't imagine how such a large organization as a BANK can operate using the Sharashkin's office system, but in the case of this bank, this is exactly what happened many times. Namely: 1) I arrived in Dubai and pressed the wrong pin at the reception at the hotel, the card was blocked, the support staff did not respond to me for more than two days. I asked my tour manager to help me and contact customer support, and a bank employee responded to my tour operator, but no one responded to my messages. The situation was resolved with the help of my tour operator. 2) I haven't used the card for a year. I got ready for a trip and went into my personal account, saw that they had tried to pay for purchases in Tajikistan from my card many times, namely more than 30 times, among the purchases were a Samsung phone and a basket of cosmetics from a store like the Golden Apple in Moscow, only in Tajikistan. The card and my data couldn't get to anyone. After its activation, it was always with me in Moscow, when I used it, I put it in my bag. It was always available only to me, until I used it, it was stored in a safe at home in Moscow, but nevertheless they tried to make purchases with it in Tajikistan. All this means is that a bank employee has taken over my data. I have not received a response to my complaints to the bank, except for the recommendation to include an addendum. the payment protection option in your merchant profile. Please note that there are several forums affected by the theft of bank employees from their accounts, you can find them in the search for "IBT bank reviews", there are many customers who cannot return their money because the bank does not even respond to messages and calls. Someone had $ 1,400 written off, $ 1.5 and $ 10 each were written off during the night, while the bank did not consider it necessary to freeze operations despite their suspicion. Someone stole $750 in a single payment and so on. 3) In the last week, I have been charged $ 9 twice, there is no information in the history. I have not received a response from a bank employee for what reasons money is being debited and there is no notification about it in my personal account with payment histories, except for a push SMS, there is simply no reaction to my messages. 4) a week ago, I had to make a deposit to the hotel, but I couldn't do it because the payment confirmation code is not coming to my phone. I took the Rosselkhoznadzor Union Pay card with me just in case, and there was no hope for it at all, but it was she who helped me out and worked smoothly during my vacation. I do not recommend that you use the services of IBT bank, your money is not protected, your peace of mind is deceptive and temporary) Please also note that this bank is 99.99% owned by Sky Catering CJSC, which handles event services and food delivery, including on board. They are based at the Dushanbe Airport.

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Akbar S.

Level 2 Local Expert

A good bank. Polite staff, solved the problem quickly. I do not understand the criticism from migrants from the Russian Federation. "They don't know Russian..." etc. You are a guest in this country and you must know the language of this country if you are going to come. No one owes you anything here!

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Ольга Сержанова

Level 15 Local Expert

Incoming Swift doesn't work, there's no support, you wait for hours in the telegram chat, they respond differently every time, including giving false information, not checking the documents provided, not knowing how to read them, and not even opening them. You can get a response once a day, if you're lucky and it doesn't match the request. They are not competent. The chat does not work in the bank's app. Support sometimes reads messages and then closes the chat without an answer (operator Ahmadjon). When creating an application (request), its number is not sent. When contacting the chat again, without the application number, you have to re-report the entire story. It looks more like the creation of the application is a fiction. Interns are generally zero. It is impossible to access your personal account from the bank's website, as it is not provided on the website. You can log into your personal account only through an application that works every other time. In general, they don't process applications, so they don't contact clients. You write to them every time, just like the first time. This organization is fictitious, created for other purposes, guess for yourself what. Making a card of this bank is a discarded money. Don't mess with them. Rolls of correspondence about nothing, without an answer, without viewing, without paying attention to the essence of the question. The answer is for show. Consider that there is no support, there is no one to turn to, no one will help you. Never.

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Александр

Level 10 Local Expert

Fraudsters withdraw money from the card without any confirmation via SMS and other things. Technical support does not solve these issues in any way. What is the point of such a bank if it is absolutely unreliable and money cannot be kept there? I wrote a statement that money was withdrawn from the card, they replied - wait 90 days from the moment of submitting the application, 90 days have passed, no changes. They didn't do anything during that time, they just took their time. I have never seen such banks in my life.

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Сафина Сафармамадова

Level 2 Local Expert

The service is top-notch, the mobile banking works perfectly, I use the cards all the time!! Recommend 👍👍

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Тип Топ

Level 9 Local Expert

Poorly educated bank employees. They speak Russian poorly, they don't speak English. They do not consult on the phone, only in the Telegram chat. They are poorly versed in banking services. I have been trying to refund money for an erroneous payment for 4 months now, and all 4 months they ask me stupid questions in 2-3 circles, they don't even understand that Visa is doing this and Visa itself makes a decision to refund the payment

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Дима Петров

Level 2 Local Expert

Everything is working fine. Operational support. Modern ATMs.

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Garsia R.

Level 15 Local Expert

Polite attentive service (or we were lucky), it is more expensive to make a currency card than in other banks, but they do it quickly. A good currency exchange point.

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Level 9 Local Expert

The support service is something unusual. It is missing from the word altogether. They respond 4-5 hours per request. The issues are not being resolved. They unsubscribe just to unsubscribe. Pay attention to your customer focus

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Далер

Level 5 Local Expert

Disgusting service and slow-witted staff. They request documents that are not on the site. I do not recommend it

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Ирина М.

Level 4 Local Expert

I have been using this bank's card for a long time and everything is fine: a good exchange rate and everything is in Russian, which is very convenient.

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Маматкул Рустамов

Level 3 Local Expert

When you withdraw money from the bonkamat, you will be careful., the place is 200samony 10 bills . The staff pays zero attention.The statements are only in Tajik, it's a pity. We have been waiting for the answer for the second month

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Татьяна М.

Level 3 Local Expert

SMS authentication has been working for two weeks. First, they send a request to the mobile operator, then close the appeal, with the answer that everything is fixed. In fact, I can't use the app or make payments.: SMS messages are not coming from the bank. There is no technical support.

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Николай Сальников

Level 8 Local Expert

Money was stolen from my card, I wrote an application for a refund and... then the bank employees completely ignored me. I wouldn't be surprised if IBT leaked my data and helped steal this money.

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АЛЕКСАНДР

Level 13 Local Expert

I have been using this bank for a year.There were no problems.I'm depositing money through the Avosend app. I've linked a Tinkoff card there.The transfer takes 30 seconds.The course is more or less.The bank's application is simple and intuitive

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Виктор (ЦИСП)

Level 3 Local Expert

Do not contact this bank! I was making a transfer from rubles to VTN, so it all went through their bank, which still hasn't sent me the crypt.

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Без Названия

Level 10 Local Expert

There is no support service!!! The chat has not been answered for weeks! I do not recommend it!

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Алексей Панин

Level 6 Local Expert

I won't say for the office itself because I've never been there. But the bank itself is excellent, it helps out a lot with payments abroad.

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Батяня

Level 14 Local Expert

The best bank in Tajikistan, modern, competent service, fast card issuance

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Alex

Level 6 Local Expert

1) Outgoing SWIFT is not provided in the bank 2) The mobile banking app barely works, there is no regular online banking. In mobile, there are "technical works" every now and then during which one or the other function does not work. 3) SMS messages for making purchases are not consistently received. The bank refers to technical work and asks to register in a telegram bot, which is almost impossible to do without help in their office due to the inadequacy of this bot. To the question when those will end. works and SMS messages will start coming, they reply "we can't answer". To the question "how long has it been out of service?" they answer "we don't know, more than a month" (January 2024). When calling technical support, the operator could not understand what 3D-Secure is (the basic technology of any bank for online payment) and the language barrier has nothing to do with it. To many questions, the operator's answer is the same in the spirit of "unfortunately, I do not know this information."

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Oleg

Level 7 Local Expert

A completely normal bank of the Eurasian Union performs the function

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mark2011 leontiev

Level 5 Local Expert

Never open an account here. The worst bank.

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Алексей Илларионов

Level 4 Local Expert

Stealing money from the card! And they say: you have the card, not us, we are not involved!

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Umed Saidov

Level 6 Local Expert

The bank does not fulfill its functions to customers, only empty promises and complete incompetence!

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Надежда Громыко

Level 2 Local Expert

I've had money withdrawn from this bank, and now I don't know how I've been crying all day.

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Международный банк Таджикистана, головной офис

59 reviews