Employees need to explain that if they do not have small money to settle with the buyer, and the buyer does not have a card to pay with the card or there is no change to give without change, then this is the SELLER's problem, not the buyer's. As a last resort, you can apologize by saying something like "I will owe you xx kopecks". I consider it unacceptable to give the change in full without warning. And when asked if you don't have to give out the change, answering "What do you have to do, but we all have to" is also somehow not pretty.
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Show business's response
Киоми
Level 5 Local Expert
October 30, 2024
The staff is just terrible, there's no other way to say it, they constantly look at me like I'm going to steal something, but there was a moment I wanted to take hair dye, they told me not to touch it, But HOW CAN I LOOK AT IT DIFFERENTLY!?