Today I visited the One-Stop Government Service Center located in the city center, and the experience was extremely disappointing. There was a long line, yet only one staff member working at the window. If the workload is this high, it would make sense to hire additional employees or organize shifts more efficiently. The staff member at the counter, Saltanat, treated me with disrespect and spoke in a rude and offensive manner when I attempted to ask a simple question. This level of attitude is unacceptable in a public service environment. Additionally, there is no proper waiting area for visitors. Instead of arranging chairs or a comfortable seating area, there is a large unused table taking up most of the space. For a service center located in the heart of Tashkent, the conditions resemble a rural office rather than a central public service facility. I hope the responsible management takes this feedback seriously and improves both the staff training and the service environment.

Ali Jafari

Level 3 Local Expert

It has very warm and helpful staff

Евгения Таджибекова

Level 3 Local Expert

It's just a terrible service center!!! At 9:40, I took number 17 in the queue and at that time only room 3 was serviced, by 12:00 the queue had moved up to number 15 and almost all the employees left for lunch together, leaving only 2 windows for individuals and not a single window for entrepreneurs, and the queue continued to grow. Employees simply don't care about customers, the main thing for them is to work out their working hours and leave

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