Mirobod District Public Services Center

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Рушана Хамдамова

Level 5 Local Expert

Today I visited the One-Stop Government Service Center located in the city center, and the experience was extremely disappointing. There was a long line, yet only one staff member working at the window. If the workload is this high, it would make sense to hire additional employees or organize shifts more efficiently. The staff member at the counter, Saltanat, treated me with disrespect and spoke in a rude and offensive manner when I attempted to ask a simple question. This level of attitude is unacceptable in a public service environment. Additionally, there is no proper waiting area for visitors. Instead of arranging chairs or a comfortable seating area, there is a large unused table taking up most of the space. For a service center located in the heart of Tashkent, the conditions resemble a rural office rather than a central public service facility. I hope the responsible management takes this feedback seriously and improves both the staff training and the service environment.

Ali Jafari

Level 3 Local Expert

It has very warm and helpful staff

Евгения Таджибекова

Level 3 Local Expert

It's just a terrible service center!!! At 9:40, I took number 17 in the queue and at that time only room 3 was serviced, by 12:00 the queue had moved up to number 15 and almost all the employees left for lunch together, leaving only 2 windows for individuals and not a single window for entrepreneurs, and the queue continued to grow. Employees simply don't care about customers, the main thing for them is to work out their working hours and leave

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Иван Чиргадзе

Level 10 Local Expert

It's just a terrible service, a waste of time and money. People are tired of their work, no one wants to do anything or help. Issuing a driver's license, dancing with a tambourine, then the database is not working, then the plastic is out. There are some surprises every time. It feels like they just don't want to work with you!!! And the saddest thing is that no one is going to take any action, no complaints are working. Everything is as usual!

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Pixso

Level 5 Local Expert

I was pleasantly surprised by the work of this state service center. The staff is polite and attentive, helping at every stage. An employee immediately met me at the entrance and told me where to contact for my question, so I didn't have to search. The ID card registration process was very fast — it took only a couple of hours. Photographing is organized on the spot, everything is fast and convenient. I would like to mention the cash register separately: there are no queues, payment can be made by card without unnecessary difficulties. The atmosphere is calm, order is maintained at a high level. It is clear that the organization is trying to make the service comfortable for people. There were only positive impressions from the visit.

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Касым Сейтгазиев

Level 10 Local Expert

I am very disappointed with the work of the “Single Window” Turning to the “Single Window" has become a real challenge. Instead of simplifying the process of receiving services, the system has only added stress and wasted time. Here are the problems I encountered: — Extremely slow service. The queue hardly moved, and the staff worked sluggishly and without interest. — Lack of clear information. The consultations are either inaccurate or contradictory. I have to run in circles, getting different answers from different employees. — Rude attitude of the staff. Instead of helping, there is irritation, as if the client is in the way. — Problems with the electronic queue. It doesn't work properly — people lose their place, the system freezes. As a result, I spent a lot of time without getting proper service. It is a pity that the structure designed to help creates even more obstacles in reality. I hope the leadership will take action, otherwise the credibility of the “Single Window” will be completely undermined.

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Анастасия Хасанова

Level 5 Local Expert

We applied with our daughter on 02.10.2025 for a foreign passport. They all passed 10 working days. My passport is ready, but my daughter still hasn't received a text message. On 10/15/2025, I received my passport and asked On what basis my daughters were being detained, they said that it was not in their competence, it did not depend on them. After checking the data on the computer, they said today, tomorrow an SMS message would arrive and there was still silence.!

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Алла Э.

Level 4 Local Expert

Disgusting! Employees are directly doing a favor to such "uninvited guests in their home" like us, citizens of this country, on whose income taxes they receive their salaries! Why do they get these free payments? Because they don't know the outgoing regulations governing their activities? For barely moving? For leaving work earlier than stated, arguing that the Internet is the Internet, and they have their own rules here (or rather, riots).

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Нурмурод Нормаматов

Level 3 Local Expert

Disgusting service. The head of the Fringe. I applied through mygov for an ID card WITHIN a WEEK I arrived on the specified date, sat in line for an hour and was told that they would not take pictures with a beard) Go to the passport office or call mygov, they will cancel the application I called mygov, they said that it would not be possible to cancel I came back there, talked to the boss, asked "what difference does it make if I take a picture through the passport office and that through a single window, I'll still have a beard," he replied that it was the it guys who put the lock on))) I did not receive an answer to the question "why are you contradicting the presidential decree") But I can't get it through the passport office, because there's an application for a single window) If there was a minus million rating, I would have given it)

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Катерина

Level 5 Local Expert

The government agency is working abominably. Everything is a mess. No one wants to do anything. One employee suddenly had a vacation, and everything immediately broke down. They say one thing on the phone, another in person. They come to work whenever they want. Therefore, we visit this institution three times to get a pinfl.

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Bositkhon Siddikkhodjaev

Level 5 Local Expert

Terrible service center! I absolutely do not recommend it. I came to update my driver's license. The whole process went through, and as soon as I received the document, it was completely different instead of my signature. Just a kalyaka-malaka. And of course, no one admitted the mistake and everyone said that I did it myself. No one understood the complaint, and the cameras are not working. I gave up on everything and paid the fee to the cashier again and did it all over again. May the money come out of their pocket

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Мехрангиз Турсунова

Level 3 Local Expert

It arrived half an hour before lunch, they didn't even let me in! At the entrance, one man says that they are busy and then lunch, I say there is still half an hour before lunch, he says we will not be able to help you, I will not leave it like this

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Дмитрий Легочкин

Level 30 Local Expert

I was pleased with my visit to this center. I received a PINFL. Yes, there was a queue, but the staff worked quickly and without delay. My appointment time was no more than five minutes. A very attentive receptionist near the entrance.

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Sharif Idrisov

Level 2 Local Expert

They work just disgusting! I can't get my license for a week, the database doesn't work, the printer breaks down every day at 13:00. The employee said that after lunch at 14:00 it would be possible to get a license, at 14:15 he closes the door in front of his face and leaves. Come back tomorrow morning.

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Алексей

Level 20 Local Expert

In general, everything is fine.

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Анатолий М.

Level 8 Local Expert

The electronic queue doesn't work - you take the number, but the employee calls with his voice. Anyone who's bolder goes straight to the window and doesn't give a damn about the order I waited in line for 1.5 hours and just left

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Николай Огурцов

Level 6 Local Expert

The electronic queue does not work, the scoreboard shows that you are being called, you come up, and they tell you to go to another window where you will be called by voice.

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ReSteGo

Level 4 Local Expert

It's hot outside, and the air conditioners aren't working. The number board stands for the sake of the view. It is possible to PAY 250,000 soums to pass without waiting in line. Disgusting.

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Denis T.

Level 7 Local Expert

The most complete single window in an hour shifts the queue by 3-4 people and sometimes there are 20-25 people in the queue.

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Катя

Level 5 Local Expert

I started getting negative reviews here. I came in in the morning, asked the girl where to go and which service to choose, she pointed to the right window and I quickly applied. In general, ask at the entrance what you should do if you are worried about getting stuck in the queue.

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Сергей Сергей

Level 8 Local Expert

I like it, the passport was made in 5 days.I took other references, everything is fine!

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Татьяна Горенкова

Level 3 Local Expert

We made the document in one day, entered the position.

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Jul Bond

Level 6 Local Expert

Waiting in a crowd is not worth it. From 9:20 there were 28 in the queue for the pinfl, it is better to go straight to the Yakkasarai or Chilonzar center, where there is no such queue

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Mary B.

Level 6 Local Expert

It says everywhere that the department is open until 18h. Yesterday I arrived at 17:00 to correct an error in the pinfl - they refused admission because the employee in the 17 window works until 17h. I did not receive a clear answer where I can get information about the individual schedule of each window. I came in vain, I wasted my time because of the strange schedule arrangements

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Твоя Совесть

Level 13 Local Expert

This is not the first time I have dealt with this department of the MFC and it seems that specialists are taken there without work experience, who only do misinformation .They don 't understand what someone else's time is and they don 't appreciate it at all .One task that can be solved in one day can be stretched for 3-4 days .Please teach your specialists how to work both in the department and the operators who will be able to answer at least something on the phone

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Ekaterina T.

Level 2 Local Expert

It's a terrible department, you take the number of the electronic queue at the entrance, and as a result, the reception window has its own queue, which accepts just everyone in a row. Thus, if you follow your turn by number, then in principle do not even hope to receive your service ... I spent 2 days on this department, it turned out that there is some kind of rule according to which people who are "urgent" pass without a queue!!!

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Natalya

Level 11 Local Expert

Fire, I received a personal income tax in 15 minutes, paying 285,000 There were two people in front of me in the queue

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Алексей Ким

Level 3 Local Expert

There is no queue organization, it is also chaos to take a ticket

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Alena Andrievskaya

Level 2 Local Expert

Ill-mannered reception staff who roll their eyes at the consultation

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Сурайё Пулатова

Level 13 Local Expert

Believe me, there is no benefit, they just sit and can't decide anything

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Елена Суханина

Level 11 Local Expert

The room is "dead", it's scary to go to the toilet. The corridor is narrow, everyone is jostling, queues... In general, it is better not to go there, or only if absolutely necessary

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Zhanna

Level 17 Local Expert

They helped very quickly, the girl at the reception was super good, she quickly referred them to more free specialists. We quickly received the necessary services! Thanks! I recommend

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Эльвина Джемилова

Level 5 Local Expert

Prompt work of the staff, courteous staff

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Яна К.

Level 7 Local Expert

The staff is polite and always ready to explain everything. Calls are answered quickly. Three stars for a non-working PFL issuance system, today we have not been able to receive it for exactly a week (

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Павел

Level 8 Local Expert

It's all right, they take it by the numbers! I came on Friday afternoon to get the PINFL. I waited in line for 15 minutes. The girl at the reception checked the coupons and if someone passed before another number, she sent them back to the queue. The only thing is that the numbers in the PINFL queue are not announced and they are not displayed on the scoreboard, you need to monitor your queue directly at window No. 17. As a result, I quickly submitted everything. On the same day, 2 hours later, he returned and received the document. All well done!

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Константин Геворкян

Level 16 Local Expert

There are a lot of people, which is why there are long queues, for some reason some windows are accepted without numbers on a first-come, first-served basis, and there is no clear system of which windows and why there is no electronic queue

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- Н.

Level 10 Local Expert

Everything is fast and clear, the staff speaks Russian, which greatly simplifies the process

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Stanislav Kim

Level 10 Local Expert

Fast service, responsible operators

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Максим ива

Level 23 Local Expert

Great center, the staff are all well done!

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Kamila Kim

Level 2 Local Expert

Why did they put up a phone number on the site if they can 't get through to it in any way , for the beauty of what ? And the site is unfinished in order to submit an online application for 3 hours, sit and figure it out, we did everything at random, in principle, as always!!! Outrage

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Aqmaral Umbetova

Level 4 Local Expert

The treatment of its employees is very poor.Sits as a gland without responding to a given question

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Бахром Нуриддинов

Level 7 Local Expert

There are a lot of people and few compatriots, there is no optimization

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Alex Mnogo

Level 8 Local Expert

The staff is polite I received a PFL There is almost no queue

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Кристина Малинко

Level 5 Local Expert

Many complain about queues, but somehow it always turns out that the 2nd is the 4th in the queue, and I read there once for 45 minutes at most. Everything is done quickly, any issues within their competence are solved. They will prompt and direct you. Politely, kindly, and even a couple of times a mini-meeting was held to help me answer my question correctly.

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Мадина

Level 8 Local Expert

There are 5 or 7 people in the queue, but it is tolerable, the service is good, the place is clean, people are always happy to help you. I haven't seen any shortcomings yet

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Наталья Тен

Level 15 Local Expert

A single window. The employee helped to determine the queue and take the ticket. Next, the girl made an application. Quickly. Politely. It was nice to receive the service! Keep it up !

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Ruslan

Level 10 Local Expert

The Public Services Center is the same mess, only with a new facade! Help for help, print for print, piece of paper for piece of paper! God only knows what they charge for! Queues, crowding, rudeness! How can you still live in the Stone Age in 2025?! Is it really so difficult to properly regulate the work of one institution? Where is the order? Where is the concern for people? We will never reach at least the level of the rundown hinterland of Russia, as long as everything remains at this shameful level! Shame on you!

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Gulzoda Axmed Xan

Level 2 Local Expert

In 10 minutes , we made a license in 2 hours , a passport 👍

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Ahmadjon E.

Level 8 Local Expert

The staff wishes the best, the re-registration of the charter is the usual procedure: 1 day after an hour of waiting, they barely gave a list of documents; On day 2, they brought their list after 40 minutes of waiting, they started playing football, go to that window, go there, he does it, etc. eventually they gave another list of several documents+ that could be announced on day 1; Day 3, 2 hours of nerves and a solution to the problem ... That's the people's reception simplified scheme where ...?

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Zaur Hakas

Level 14 Local Expert

Good service and courteous staff

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Mirobod District Public Services Center

160 reviews