Mirzo-Ulugbek branch of Halk Bank

4.0

428 ratings

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Армия Тошпулвтов

Level 14 Local Expert

Honestly, anyone who comes here must have iron nerves. Because the queue is moving very slowly. There are slightly older women sitting at the cash registers. I don't want to say anything about their age. But I think if the younger ones are more active, people will sit. The queue will move faster. They have a lot of clients. And based on this, they could make the queue smaller. But apparently no one cares about that. You can't get to the management. And the employees don't know who to contact or what to do. Anyone who wants to waste time in meaningless waiting is welcome.

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R K

Level 18 Local Expert

Hulk Bank, I call the bank of grandparents)) huge queues, so also grandparents put pressure on pity and persuade them to skip them, so you have to stand a little longer than you could, but the staff is polite, they work without fuss, and of course it is far different from today's modern banks, you go in and see what is done for the people, not for customers

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Андрей Чей

Level 2 Local Expert

Terrible service. The management does not have the intelligence to calculate the workload of employees and put additional ones, despite the fact that half of the operator's seats are empty, and there is a queue of up to 50 people for others. I do not recommend dealing with this disorganized structure.

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Вечеслав

Level 19 Local Expert

Hole by hole, boorish staff, I stood in line for an hour to apply for a card, then they sent me to the cashier to pay the fee or dues, despite the fact that the cashier was free and was on the phone, I sent for a coupon anyway. I don't recommend it, I constantly swear at you, I can't really explain anything to the operators, I'm constantly distracted by your problem

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Екатерина

Level 28 Local Expert

This is trash, not a hulk bank. there have been no repairs there since Lenin's time, if there was, then everything was terribly done (hanging in pockets), the queues are terrible, stuffy, the cashiers are individual people who did not have a good day when they woke up and decided to spoil others, the inspectors-well, you can't look without tears, they can't answer the question! service-0 staff-requires either retraining or complete replacement 0 attitude to customers-0 waiting time-0 (thank God I didn't have time to give birth there)

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Евгений Л

Level 2 Local Expert

I liked everything, the operator understood me right away. He said the issue would be resolved today, and indeed the money that was debited but not issued by the ATM was returned in full. Thank you for your promptness

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Андрей П.

Level 8 Local Expert

The worst bank.😱😤 I had to come 2 times. Teach your manager to say at the entrance that the bank will close in 15 minutes. Boorish staff, had to sit for an hour twice. I don't recommend it, you have to swear all the time, the queue goes on for a very long time, the lights turn off, the queue gets lost, A terrible service.👎👎👎

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Ибра Кходжиев

Level 2 Local Expert

What does the call center get paid for? I waited an hour to get there, mockery! They just picked up the phone and hung up. Suddenly, if the debt on the loan is called 10 times a day!!! I wouldn't even give it 1 star. The service sucks, it's a shame!

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Анастасия Splash

Level 7 Local Expert

This is probably the worst bank in Uzbekistan.The service is disgusting, they work slowly, they distract each other.their personal problems take precedence over their clients.All operations are slow.I am very sorry that all the pensioners have been transferred to this bank.The bank's employees do not respect their customers.Sometimes they communicate very rudely or don't respond at all.

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Маъруф Хамитов

Level 2 Local Expert

The worst bank where incompetent employees sit. They skip the queue at the checkout. The program doesn't work every time I go to this bank. When the queue approaches, it is redirected to another ticket office. They put a cr that doesn't work, ostensibly for feedback

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IGWT INRI

Level 5 Local Expert

Customer service is very slow, employees are constantly on their phones, and sometimes they could not answer basic questions about banking services.

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Сурен Саркисов

Level 12 Local Expert

This department has recently been renovated and it is very good. But there are a lot of people in the house room who are very overloaded. When exchanging currencies, they do not provide any certificates or receipts. (all past the cash register)

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Анна Сицинская

Level 5 Local Expert

I haven't seen such an outrage for a long time, I'm disabled, I had to stand in line for 5 hours. The notification system broke down, and as a result, I was served last. I found the card at the end of the term.

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Сожида Камалова

Level 2 Local Expert

The first and last time I visited this bank, which is on Hamid Alimjan (it seems to be considered the main bank). The customer service is terrible, they printed out a receipt for me on some draft, I just saw it at home.Everyone does it as a favor. You stand and wait for someone to serve you, and the staff, not paying attention to you, talk about their lives among themselves.And they also ask with a favor: "they say what do you want?".Never set foot in this bank again.

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Исмаил Каримов

Level 7 Local Expert

Interestingly, the leadership of the republic is aware of what the people's opinion of the hulk bank is. I visited the Yunusabad branch twice, not one of the three terminals complementing the card is not working, and the cash register where you can replenish is located in the basement, where it is stuffy and crowded. Similarly, in the branch of Mirzoulugbek district, terminals for replenishing cards are not working.

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Станислав Мосягин

Level 14 Local Expert

, System problems 1. Organization of work – "stone Age": No electronic record. 1-2 working windows out of 5 with an influx of customers. Self-service terminals often do not work. 2. Staff: Courtesy lottery Outright ignorance of the bank's products (confusing the terms of deposits/ loans). 3. The exchange rate is a "cat in a poke" It's one thing on the website, another in the department. The difference is up to 5%. Dollars/euros are "available only for VIP clients". What the bank COULD fix (but doesn't) ✔ Implement an electronic queue through the application. ✔ Conduct customer service training sessions for employees. ✔ Upgrade terminals and ensure their smooth operation. Conclusion: "Endure only if there is no alternative" This is not just a "bad branch" – it is a typical example of a systemic maintenance crisis. I recommend: Use a mobile bank for urgent transactions. P.S. If you decide to go, take a thermos, a powerbank and... a prayer book. Come in handy. 😤

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Юсупжон Юсупов

Level 12 Local Expert

Modern and perfect high quality service. Just dig in and that's it. Thank you very much.

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Louisa Angelina Mir

Level 11 Local Expert

Excellent bank ,service The queues are long, but there is an electronic queue, which is good

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Svetlana Yugay

Level 8 Local Expert

They changed pension books , such queues 🤦♀️ only after the scandal , the queue began to move forward ! As well as repairs, they also have places for those who are waiting !

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Альфия Югай

Level 9 Local Expert

Thank you very much to the staff of this bank, they are very polite, they answer all questions competently, without unnecessary words...

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ТАТЬЯНА Абидова

Level 8 Local Expert

The worst bank of all.The staff is not working, they are drinking tea.Then lunch.And you sit in line.I have to come 50 times because they don't want to get up and print it out until I yelled and wrote to the portal and they didn't move

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Asilbek Abduqodirov

Level 4 Local Expert

You will wait too long, not all employees work, if they work very slowly, they don't care how you wait. Don't come to court if you value your time.

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Имона Пулатова

Level 8 Local Expert

We came to pay for utilities, the cashiers are old women, not polite, we won't go there anymore, it's a pity that other banks canceled utilities, other banks employ young girls, polite and friendly

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АЛЕКСЕЕВНА

Level 12 Local Expert

Now it is unclear in this bank: there are many operators, but the queue is only for 2 operators. The queue, plus on the second floor, is very crowded, I did not like it...

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Умид Махкамов

Level 3 Local Expert

The bank is terrible, there are always queues, the workers work very slowly, it's a mess I won't come here anymore

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Level 14 Local Expert

There is a constant queue at the volute exchange window, 10-20 people each. An electronic queue is working, but the window operator does not call customers, everyone is crowding around and you spend 20 to 40 minutes to change money. Today I tried to change $ 100 into bags, after waiting 20 minutes, when I came up to complain about why it took so long, they told me, but there was no sum... And this is normal! You see, there is no Uzbek money in the bank of Uzbekistan. It's a mess!!!!!!

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Galina L

Level 2 Local Expert

It's impossible to get through, the call center doesn't work at all, I've been calling all day and I'm the 4th in line.

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Ravshan Muminov

Level 9 Local Expert

It is necessary to improve and accelerate the bank's operator work. It is necessary to improve the service

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Файзулла Ибрагимов

Level 10 Local Expert

Very, very bad there are no cameras on the ground floor, no security guards took out a wallet in a bank on the first floor could not find and request cameras. For the first time I see such a bank, everything is negligent

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Елена Акбарова

Level 9 Local Expert

There are always a lot of visitors, I have to wait a long time, but the staff is polite.

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Дилфузахон Усманова

Level 9 Local Expert

A pleasant team, respect for customers and resolution of the issue instantly

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Светлана Шиповалова

Level 12 Local Expert

They solved my question quickly. I'm pleasantly surprised.

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Eduard

Level 3 Local Expert

The service is very slow, there are only two operators working- I do not recommend it.

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okk

Level 11 Local Expert

We've been going to this bank all our lives, because it's near the house. At first, the reconstruction of the 1st floor began, we thought well, not for long, but it took so long. But the staff at the bank became just terrible, such a boorish attitude, as if she came to their house, it says on the website that the bank works until 18:00, came at 17:05, I ask if it is possible to change money, to which the woman replies "don't you see what, we don't work all are closed" in such a tone, as if I had dropped in to visit them at home. A man came in after me and they calmly changed his money. I'm just in complete shock.

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Екатертна Донскова

Level 6 Local Expert

There are huge queues, the staff is rude. Even 1 star is too much.

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Истина где-то там

Level 11 Local Expert

Bank. An ordinary bank. You need to stand in line to solve any issue. ATMs are sometimes working, sometimes not. But the girls always help at the entrance. Security too. They let you sit and wait for the start of working hours.

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Артем Алмамедов

Level 5 Local Expert

The bank is called Narodny. But if that's how you work for the people, then it's clear what your attitude towards the people is. 3 for the whole city and 3 of them for prevention.

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Саид Алибаев

Level 7 Local Expert

It was fine, but there was a very long queue and only 3 branches were working.

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Murod Umarov

Level 5 Local Expert

The most terrible bank in Tashkent. You will stand in line for one or one and a half hours to make payments for utilities, currency exchange or loan repayment. The bank's employees do not really understand their work, they serve one client for a long time, especially often without a queue, despite the presence of an electronic queue. People take care of your nerves and valuable time. This bank is not for you. I advise the NBU, Kapitalbank, where they serve customers well with comfort and without hassle.

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Bakhrom Badalov

Level 11 Local Expert

They came to change money, waited out a long queue and ran out of money in the bank! And it's also called the people's bank... which is not for the people

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Григорий

Level 10 Local Expert

The service is 10 out of 10. The staff is polite.

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Лариса Швецова

Level 10 Local Expert

..numerous complaints about this branch have been, are and will definitely be, since apparently the manager "doesn't care ... " And it is a pity that this branch still has many long years to go before providing high-quality banking services... again, I had to face them personally and experience negative feelings, spend my personal time for timely payment of personal money to a plastic card...

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Level 9 Local Expert

The queue moves very slowly due to the fact that cashiers deal with those who do not have a queue number like "tanish bilish" and even so they serve very slowly. I'm sorry that I contacted this bank.

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Гулчехра Тошбаева

Level 13 Local Expert

The transfer to Europe was made very quickly, well done girls and all the staff are very polite.

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Sheeran

Level 11 Local Expert

The service is absolutely zero, the room seems to be falling apart, instead of the hostess there is a 2b1 guard, the next system is terrible, and in principle the system is terrible. Count!

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Мирзобек Хасанов

Level 13 Local Expert

clean and tidy. polite staff.

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Нигора Мирзаева

Level 12 Local Expert

It's a good bank, there's such a queue in the morning and polite staff

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Кiт

Level 5 Local Expert

not the most caring attitude towards customers, there is a lack of staff in relation to the number of people

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dilorom.abdullaeva

Level 3 Local Expert

The disgusting work of the operators of the Mirzo-Ulugbek district branch, it feels like they work for free, they work so slowly that they want to leave, they said that 4 windows 4,5, 6, 7 of them work, only 2 windows, and they don't want to work, and those who work just talk to each other

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Игорь Ч.

Level 7 Local Expert

There is a slight inconsistency in the actions between the departments, but it is clear that the bank is very customer-oriented, and tries to please the client. In general, I liked the level of service very much. Excellent bank, I recommend it!

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Mirzo-Ulugbek branch of Halk Bank

143 reviews