МКС

3.4

201 rating

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Виктория Дегтярёва

Level 2 Local Expert

Boorish attitude! I brought my mother from Irmino (the nearest one is in Stakhanov, but there are terrible queues) to undergo identification - they gave the operator a leaf with a number- the operator replied to us that the number was not on my mother, but on whom- she had no right to say. But Mom was sure she was wearing it. Just in case, I asked my sister to go stand in line, in case she bought her a card after all. My sister went to hear that the card wasn't on her. When my mother was completely desperate- she came to buy a new card- it turned out that the old card was still bought with her passport - most likely, the operator pressed some number incorrectly on our first visit! It's because of such negligence that we waste a lot of time and nerves!

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Евгений Литвиненко

Level 2 Local Expert

Terrible connection quality, Internet slowdown, the company is not interested in solving the customer's problems

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Михаил

Level 11 Local Expert

Hello, I want to call ISS support, but there is always an answering machine, wait, the operator will answer you in 30 minutes. What are they doing there anyway, they don't even respond after 30 minutes, I've never seen such a mess before, and their attitude towards people. People think.

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Елена В.

Level 6 Local Expert

All issues were resolved competently and promptly. The specialist helped, explained, and I can only thank you.

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Инфо Ц.

Level 12 Local Expert

The insane. I updated my passport data back in 2022. After 3 years, a letter of happiness arrives, they say, update it, otherwise we will block it, it takes a week and a half. The user must be paid extra for this connection. In conditions of monopoly, they have subscribers as they want. Hereditary amateurs

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Roman Zhr

Level 12 Local Expert

Queues have been taking place since early morning, really, before the salon opens — there is already a crowd on the street. People come from all over the region to undergo "identification" — to link a phone number to a passport. Question: then why, during the initial registration and reissue of the Lugacom SIM cards, did they require passports on the ISS, carefully studied, checked, and entered the data somewhere? It's absurd. The connection is disgusting. It's okay if a person is standing next to them without talking on the phone, they will only get through to him on the 3rd time. And so auntie tells you that "the subscriber is not a subscriber." How is it? And the fact that there may simply be no communication for half a day is in our Capital — Zapolyozhnyak. It is clear that a young company does not know how (or does not want) to set up the equipment correctly. Well, at least I'm glad that at least such a connection has its own.

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Марина

Level 7 Local Expert

We were served quickly, but we had to take a queue. Queues at the ISS Center in connection with the updating of SIM cards are something! Updating through the app is a whole quest, that's why there's a queue!

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Светланка Я

Level 4 Local Expert

The organization is not interested in solving customer problems. Ilya, the operator, did not just send him on a walking trip, but sent him to his personal account, where there is no explanation. Despite the fact that it took 20 minutes to wait for communication with this under-operator.

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Игорь Дельдин

Level 10 Local Expert

Constant queues. Personally, my wife and I were brazenly ROBBED of 500 rubles and not returned. They don't send SMS messages about tariff increases, so they send all sorts of nonsense in bundles. I'm not completely satisfied. The connection is poor, and the Internet often does not work. The only consolation is that the tariffs are not very high.

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Станислав В.

Level 26 Local Expert

Lugacom's heirs. Communication has become much better, there are no critical complaints. But there is no service. Queues at the centers, problems with direct payment from banking applications, and the payment method are the simplest and most uninformative.

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Виктор Староверов

Level 2 Local Expert

For the second week, I can't call the territory of Russia and other republics, the bot tells me that the call has not been confirmed by the operator, I also can't replenish my phone account from the personal account of the psb bank - it says "external error" and the cherry on the cake -I have a completely different iss number listed in state services, not at allThe one I use, I contact the operator and hear responses like restart your phone, or top up your account, or network overload, and other nonsense like remove the plusk, don't call 7a, call 8....I will continue to struggle with these misunderstandings, for the second week now.so my score so far is 1. although it used to be satisfactory...

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evgeny

Level 9 Local Expert

I don't know if this is the only place in the city to work with clients or not, but it was very hot and a lot of people. The employees are trying to somehow resolve all issues and this is the only plus, but I give a rating of 5 because they did what I needed)) if they had put air conditioning and an electronic queue and sofas for waiting, it would be good.

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Legeyco

Level 7 Local Expert

With all due understanding of regional difficulties, to position oneself as a "modern operator" is pure mockery. The connection is disgusting: even in the city center, you can't get through, the Internet goes down every few minutes, and in small towns there is no Internet at all. Especially outrageous with clients. The ISS sends out SMS messages "to update data," while everything is fine through Public Services and the Subscriber's ID. But the operator simply locks the SIM card, and it is impossible to restore it online. In my case, the card was issued to my wife, and in order to restore it, I had to travel from Moscow to Lugansk personally, with a passport and a SIM card. It's an absolutely wild, humiliating practice. Support is a nightmare: they respond slowly, in a cliched manner, and there is no real help. It all comes down to formal "contact the office" unsubscriptions, even when it is physically impossible. The company's website looks like a dead shell: there are no tariffs, no information, and it doesn't work at all without JavaScript. The ISS is a terrible connection, bullying of subscribers and a complete lack of service. No advantages, just problems and hassle.

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Виталий

Level 12 Local Expert

Experts in their field, they work quickly and are attentive to the client. Polite and friendly, accessibility in information to the choice, I really like that they are customer-oriented. Transport accessibility 5+

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Сергей Бартенев

Level 4 Local Expert

The connection is terrible, there is no Internet, the promised services are not provided, it's a disgrace

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Виктор Викторович

Level 3 Local Expert

There is no connection, but the bottom is full. Eternal queues. Poor connection and Internet connection. The operator's response can be expected for hours.

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Level 8 Local Expert

The official representative office of the ISS, while replenishing with a commission. The service is fast. A guy who deposits money into an account is reluctant to contact clients if he has any questions.

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Антонина Фирсова

Level 2 Local Expert

I was at the ISS office in Pervomaisk today. Svekrova is 84 years old, her phone was blocked. A person doesn't move well by himself, a phone is vital, at least in order to call an ambulance. I came with her passport and phone number. The documents were not accepted, they said that she had to come in person or by video. There are a lot of old people in the city, why would they do that!?

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JIR_SOBAKI 52

Level 3 Local Expert

The connection is working fine. But the service is terrible, the queues are huge. The staff is angry, they don't want to help deal with the problem.

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Виктор КАРЛИТО

Level 5 Local Expert

I don't understand what laws the ISS Obolenskaya company operates under. The fee is 600 rubles! It lasts for exactly 3 days ! For calls to Russia, roaming is still a problem!!! Although they write that the Russian company is 100% owned by the LPR! The LPR, as we all know, is Russia! But the laws are obviously not Russian! There is no operator! There is no one to dispute or complain about them!!!!

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963451 Храпковская

Level 7 Local Expert

There was a small queue, but in general everything is fine, they even gave a needle to open a cell in the phone for a SIM card, thank you very much, sometimes such little things are very important

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щетинин евгений

Level 4 Local Expert

Just terrible service everywhere.I bought a starter kit and they use third-party software to activate it, and it's not written anywhere about it.I called support three times, they're just morons.I'm not going to stand in a queue with 200 people each. It was summer.

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Инна Т.или inlider777

Level 14 Local Expert

Service 5, queue 2. I would like to avoid queuing up at 5 a.m. and watch the crowd's scandals. I hope the situation will change.

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Евгений Шатура

Level 11 Local Expert

Lugakom, as always, is a complete failure. I come once a year for a couple of days and constantly have to buy a SIM card. Well, it doesn't matter. The cost is a penny. I would like to take one for a long time. The trouble is that there is no coverage. There is no Internet at all and the operator in the office is not able to give any explanations. Okay, I bought another package, three days and voila, the money ran out in the account. And I didn't call anywhere. It is easier to activate roaming on a Russian card and cheaper and several times more reliable. Peace and kindness to all

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Снежана Семенова

Level 6 Local Expert

The service is fine, the air conditioner was not working at the time of the visit, it was VERY stuffy, but it was temporary, after all, it's a technique, everything happens. As it is, everything is polite and as tactful as possible.

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Дарья Капленкова

Level 12 Local Expert

The staff working there are out of the ordinary,the service makes it possible to be the best

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Elena P.

Level 2 Local Expert

The queue is 1000 kilometers. Everything is slow and dreary . An arrogant person periodically crawls out of the legal department and selectively does a favor to a queue of individuals .

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Анастасия Ахрамеева

Level 3 Local Expert

It can be long and tedious to write: 1. Getting through to the operator for about 20-30 minutes on the phone is just nonsense! When the operator responds, there is a boorish attitude, clacking and a dissatisfied tone. By the way, the problem has not been solved! 2. I feel sorry for the elderly people standing in line. 3. Money is credited to the account, then not, a strange write-off of funds. We are replenishing the account for the third time in a week and the money is not coming, the question is where they are, if the number is all in accordance. When I contacted the ISS personally, they gave me a leaflet and told me to go to the website in your personal account. Did you come in to see anything? 4. The site is mediocre.

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226131 Иванов

Level 10 Local Expert

There are always huge queues, everything is very inconvenient, as if the year 2000

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Татьяна Анатольевна К-Нова

Level 28 Local Expert

There are so many people! Fierce queues! Plant more managers

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Роман Зеленский

Level 16 Local Expert

The courteous staff helped set up the Internet

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Дима янченко

Level 2 Local Expert

the terrible ISS is just an idiot, the Internet doesn't catch a damn thing, they just turn it off, restart it, and then like

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rumaxMM

Level 23 Local Expert

It is unclear why there is no Wi-Fi in the branch of the communication company!?

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Ольга Солостина

Level 5 Local Expert

It's just outrageous! I am the owner of the room and I am in Russia, and the phone with this number is with the fighter behind the ribbon. I have an application with an ISS personal account installed on my phone. Until today, I could log in to the personal account using my fingerprint and monitor expenses and top up my account on time. But a terrible thing happened today, the entrance is only by SMS code. The question is, how can I log in using the code if the code is sent to the ISS SIM card for a ribbon??? What's the matter? What kind of lawlessness? There are no ISS communication centers in Russia, and I do not have the opportunity to come to the territory of the LPR. Now the fighter will not be able to get in touch!!! Take action and find solutions to this problem!!!

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Ivanesska

Level 2 Local Expert

Unfortunately, the service is at a primitive level, and there is no customer service for young children, pregnant women, or the disabled. The administrator is absent from the workplace, there is no one to complain to. In general, I hope they will close this booth)

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Счастливчик com

Level 13 Local Expert

Queues queues queues, everything you need to know about this place

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Екатерина Попова

Level 8 Local Expert

It's a good organization, but I would like more jobs so that people don't stand in line for hours

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Ирина Проценко

Level 6 Local Expert

Always friendly staff!!!

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Сергей Тулинов

Level 10 Local Expert

Good cellular connection.

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Давид Н.

Level 10 Local Expert

Thank you for purchasing a SIM card

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Светлана Безрукова

Level 9 Local Expert

Some kind of obscurantism is going on in Lugansk with this SIM card exchange. It feels like they're working for Ukrainians. Not for his people. We need a check from Russia. Either they're really morons there, or they want to close their office. Because people started rejecting their services. There is no feedback from citizens or VK feedback on their website. All comments are hidden. Telegram is blocking you. Why create a page if you can't communicate with your customers. In short, a collective farm. Buy other SIM cards from another operator and don't mess with yourself.

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avr

Level 7 Local Expert

Crazy queues, everything is in a pile and connected, and replenishment, and setup, only 10 people are allowed into the hall.

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Игорь Христенко

Level 9 Local Expert

Local communication service ! I bought it, I bought it, call me!

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Екатерина Смирнова

Level 14 Local Expert

Everything is clear and pretty fast.

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Виктор Федорович

Level 2 Local Expert

Even after doing everything according to federal law (I confirmed the data personally), I even confirmed it again through the application. The number was blocked anyway. And many people I know, too. Thank you, goodbye

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Максим Елисеев

Level 19 Local Expert

The only mobile operator in the territory of the Luhansk Republic. The tariffs are very attractive compared to the Russian Federation. For 500 rubles, we get the highest tariff. The only drawback, and this is not Lugacom's fault, is the lack of mobile Internet. The Internet is closed by the decision of the Ministry of Defense of the Russian Federation for the duration of the SVO.

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Александр Ц.

Level 2 Local Expert

I don't know what 4.5 stars are for, if there's only one dissatisfaction in a 4-star review, I've read about twenty reviews only, that's enough! Work, you and work on the service.

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Uriah

Level 5 Local Expert

Communication and especially the Internet! they leave much to be desired.

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Никита

Level 9 Local Expert

Queues are frenzied sometimes

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Дмитрий

Level 9 Local Expert

Quality of service

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МКС

76 reviews