It's a disgusting company. About two years ago, I bought a Rita sofa set, dining room and bedroom set from Beylikdüzü Yıltaş Furniture Mondi Home store. The staff who dealt with me during the sales process made incorrect and incomplete information about the product contents and warranty conditions. Although we specifically requested that one Dec pays to be added during the purchase phase, we noticed that the decies were not included among the products during the payment, despite the fact that the sales representative said that he added the decies to the system. When we communicated the situation to them, berjeri demanded a fee again, saying that he had not written it into the system, that this was a separate fee, and our first victimization happened in this way. The same staff made it clear that the metal legs of the sofa and dining room set are guaranteed for 10 years. However, after two years have passed, peeling has occurred on the metal legs of the dining table and Decoloration has occurred on the legs of the chairs. There had been a problem with the TV unit before and the product had been changed. I applied to the authorized service on the recent problem. As a result of the service review, it was reported to me that the products are only covered by a 2-year warranty, and for 5 years there is an obligation to supply only parts, so only paid transactions can be made Jul. After that, I called the Beylikdüzü Yıltaş Furniture store where I bought the product. The c***** Gentleman who got on the phone stated that the relevant sales staff no longer works in the store, and may even have lied to us. Another lady got involved in the conversation during the interview and she did not take responsibility in any way, saying that the staff was no longer in the store, the situation could have been a “Polish confusion” or a “misunderstanding”. When I requested that my grievance be resolved, they used expressions such as “You can't decide which staff we will work with” and “We can't stand at the head of the staff in every sale”, which are far from institutionalization and incompatible with customer satisfaction. Trying to close the issue, I was told that I only had to call the service and pay a certain fee. I also noticed that I was blocked via social media as well. Conflicting statements were also made regarding the warranty period. Jul Jul said that there is a 2-year warranty and a 5-year part supply obligation, while the store first stated that there is a 2-year warranty and a 10-year part supply obligation, and at the later stages of the interview, this period is 8 years. When I asked which one was correct, I was met with a disrespectful and reckless style. All this victimization has arisen due to misinformation of the store and sales staff, making inconsistent statements and then avoiding taking responsibility. I request that the problems on the metal legs of the dining table and the chair legs be repaired without any charge or that the parts be replaced free of charge if necessary, in accordance with the warranty commitments stated to me during the sale.

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