MTBank
110 reviews
January 9
Incompetent employees! Simple questions don't solve it. Wasted time. The dumbest bank in our country. They blocked the card and haven't solved the issue for 2 weeks, at the 6th window a young boy took a passport, like filled out an application there, but the call center replied that nothing had been sent from him! I called a million times, I sent the same data to everyone, but there was no result. It is better to use cards from other banks. They recruited employees from nowhere, it was a disgusting job. They don't know how to communicate, they just sit there stupidly.
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1
January 17
In order to exchange currency, you need to wait for customers to be served from open cash registers. Waiting in line for more than 20 minutes. You spend a lot of time waiting for a simple operation. In this case, it is worth leaving one of their two working cash registers for simple operations. And the priority should not be in two cash desks at the same time for customers coming from open cash desks.
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1
November 12, 2024
The queue system is ridiculous. You take a ticket, there are 3 people in the queue, but this does not mean that you will have to sit in a queue for 3 people, because the bank came up with the idea that legal entities and VIP clients pass without a queue. I am writing a review after instead of 3 people who passed in 10 minutes, I sat for an hour passing 7 people in front of me with long operations. I highly do not recommend a bank if you value your time, there are banks nearby without such inadequate systems.
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1
October 31, 2024
It is not possible to park. Moreover, you will never park a car there, this is a huge minus for me.
Therefore, I choose other branches.
But there is nothing to do with parking in this business center.
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April 17
It took an hour to change the currency. As a result, the queue did not move and there were still 8 people in front of me. There was absolutely no response to customer complaints. She left without exchanging anything. Terrible service
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April 3
Terrible bank and the same staff. An hour in line to exchange currency is a lot. This is the first time. I advise you to go to ANY other bank if you don't want to get on your nerves.
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March 14
The cash registers never work properly. During rush hour, it is closed to count coins for an hour and a half. The second one goes wherever she wants. Communication at the village level.
To transfer the proceeds, you need to spend half a day
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May 9, 2024
I've hardly ever seen a queue.
They serve you quickly and competently.
I made online installments on a tablet for the first time.
It is very convenient without leaving home via the online phone.
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May 30, 2024
Excellent department! I bought USD today, I didn't have time to take a coupon - I was invited, the service is fast and even! I forgot the change in my joy.(I returned after 10 minutes - everything was returned without question! Many thanks to the specialist Artyom! The ATM always gives out cash in large bills - a big plus for me!
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March 5
Long queues. You cannot select a sales register for an individual. It turns out that individuals are not serviced anymore
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October 24, 2023
I applied to the bank several times, the service is the slowest I've ever seen, an ATM standing next to it, the first time I took money from the card and did not issue it, the bank told me to write an application to return it, the second time it did not work at all and was buggy on the first button, as a result, I stood in line for half an hour, so it also turned out not to change the currency, I HOPE THE BANK'S MANAGEMENT WILL PAY ATTENTION TO THE FEEDBACK ON THE WORK OF THEIR BRANCH, until we went to solve the issue of the competence of the work of the branch
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4
November 1, 2023
Everything is clean and tidy. Specialists work quickly and conscientiously, so you don't have to stand in line for a long time
They will tell and explain everything if there are any questions
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September 13, 2024
Very good service, pleasant staff, friendly!
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August 14, 2024
An incomprehensible system of queues at the checkout , as a result , you come to do the basic procedure and wait for an hour , while crowds of people pass in front of you
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1
November 28, 2023
I stood in a queue of 8 people for more than an hour and left without waiting. One specialist works on a queue of more than 10 people, therefore, any case requiring a trial paralyzes the work of the department.
In general, if you don't have a couple of hours of free time, don't even try.
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January 10
There is only one cash register, there are forty people in the queue!!! 🤯
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April 18, 2023
as it was 10 years ago, the slowest branch, in which one or none of the 2 cash registers always works, remains so. in 10 years, nothing has changed at all! and there is not a single ATM to replenish the card! and when you take a number, then priority is given to others and those who came later get to the cashier earlier, since, although I am a customer with a card, I am not a priority to them. crooks and time wasters
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4
September 26, 2024
Everything is clear, but there are no queues on weekdays, After all, there is a business center.
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March 4, 2024
There is no parking, as well as generally good service, pleasant and competent staff.
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November 13, 2023
One specialist in the service of individuals, intentional long service before closing, the electronic queue does not work. I do not recommend contacting mtb bank, I often encounter stupid service
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February 15, 2024
A trip to this department must be planned in advance. In any case, do not plan anything after. You just won't have time for other things.
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January 16, 2024
There is always no money in the ATM. I went to take it off at the cash register. The first queue was at 9:00, they began to accept it only at 9:10.
Why not at 12?
When will the clarity of work and service in this bank appear?
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September 13, 2023
Slow service, maybe the holiday season is out of luck. As well as a convenient location, parking is difficult during the day. In general, everything is not bad.
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July 26, 2023
1 person at work. And a big queue. The account could not be closed. The working day is over…
And for the maintenance of an inactive halva Max account, the bank charges $ 3 (10 rubles) per month, as it turned out.
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March 4
Parking problem
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September 20, 2023
Terribly slow separation. Due to a primitive operation (issuing an additional card for 3 persons), they sat for an hour. The electronic queue is not working. There was one cash register and one specialist.
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1
September 28, 2023
Excellent bank
Everything is fast and efficient.there are no queues.polite staff
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February 10
friendly staff
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January 24, 2023
A good bank. I ordered a card, it was done in 3 days. Fast service, electronic queue.
We made a birthday gift in the form of 10 points on the card.
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1
October 30, 2023
Administration
Pay attention to customer reviews
It's just terrible we sit in line for 1.5 hours
Works slowly 1 specialist
1 cash register
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3
January 29, 2022
A very cozy department with polite staff who are always ready to help solve any issue in the most profitable way for the client. I advise everyone to become their clients
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1
November 10, 2023
Disgusting, one specialist is working, the queue is hellish, I've been standing for more than an hour and a half, the room is stuffy, the air conditioners don't work
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1
October 2, 2024
In half an hour, I could not pick up the currency at the reserved exchange rate with a queue of 1 person
The workload is at 11 a.m., but no one wants to work
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1
January 30, 2022
Excellent location, there are always 2 cash desks, the staff is polite, they serve very quickly and clearly, there is water and a soft sofa inside, there are ATMs
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August 11, 2022
The compartment is spacious, with lots of seats if you're lucky...the specialists are very pleasant and friendly. One problem is parking! If you are driving, this is not for you)
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August 1, 2023
This Is My Bank) Both the pension card and Halva are a wonderful product! A department where professionals work!
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August 14, 2023
Extremely slow maintenance and lack of qualifications for many specialists. I recommend choosing another branch.
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October 30, 2023
There are few operators working from 13 to 14, so the service is slow, it's better to come at another time
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September 13, 2022
An ordinary bank branch. The attitude towards customers is good. There are queues due to the location of the bank in the business center. Parking is practically non-existent. The room is not very large.
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July 30, 2022
Incompetent employees are working !!!! You ask questions , and they answer indirectly .Again , you ask a specific question , but the question is also answered indirectly or even begin to evade the answer .I also consulted with a specialist on the phone and was misinformed!!!What does it mean?Trust in the bank is lost!
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May 10, 2022
The most terrible branch of MTBank in Minsk!!! The administrator is never in place, i.e. there is no one to ask a question ever! At 9 a.m., you can wait in line for 30 minutes, one specialist out of five takes it! You can sit for more than an hour during the day!
Today, on 05.10.22, not a single ATM is working, it is not written about anywhere.
Please sort out these issues!
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4
August 18, 2023
A bank is like a bank. Sometimes it's empty, and sometimes there are kilometer-long queues. Overall good service.
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July 31, 2023
There are no super long queues, definitely a plus, compact and affordable bank branch.
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1
December 23, 2021
Of the 6 available specialists, only two served clients, the rest were apparently busy with other important matters. People left without waiting for their turn. In the hour and a half that we expected, three people were admitted. Having finally waited for our turn, our operation to transfer funds to a transit account caused difficulty, it was good that the old receipt was with us. Very long waiting time!!! Bank employees do not take any action to speed up the work process, they do not value customers' time. We will not contact this bank anymore!
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August 23, 2022
I've read a lot of angry reviews, but I don't quite agree with them. There really is no consultant, but everything is so intuitive, and pretty fast
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September 13, 2023
The bill receiver is located inside. There is no way to replenish the card after 19.00
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1
August 25, 2022
Excellent bank, excellent service. Here, the department on Nemiga 5 needs to learn how to work with clients from them...
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July 19, 2022
An ordinary bank branch. I changed the currency and opened an account. It's not very convenient to wait if you get in the queue. People get in each other's way.
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July 31, 2022
Excellent service. Good, professional staff.
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May 15, 2023
A bank is like a bank. Among the wishes: I would like both cash registers to work more often.
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