The department is small, there are only 2 specialists, and there are a lot of people, we had to wait a long time, but everything that needed to be done was arranged, the staff was patient, as one of the clients constantly interrupted them with questions, There were few places to wait, a small sofa and 2 ottomans, only 4 people could sit comfortably, and The others are waiting standing up.

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Илона

Level 14 Local Expert

Nice department with friendly staff. They try to serve quickly if there is a queue. The only drawback is that the ATM is located inside the branch, it would be nice to take it outside.

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Виктория

Level 5 Local Expert

Without starting cooperation with this bank, I already want to end it. Terrible attitude towards customers. The company I work for has transferred our salary project to this bank. At first, I waited in line for 2 hours to open the card, because it is impossible to do this via the Internet tank, due to incorrectly adjusted data in my passport by the bank. Similarly, to receive a card, you need to walk with your feet to the branch. I came in during lunch, but I didn't have time to get the card, because I'm customer number five in the queue. Thank you. Of the 4 specialists, two are working. In addition to this queue, premium customers are queuing up. (But I don't have a premium card yet, I haven't received it yet, so I have to wait to receive it). The queue thus increases from 5 people to 10. I wasted an hour of lunch and was left hungry so that I couldn't wait to run back to the office. Of the suggestions from the bank's staff, I only received to come in the evening and wait two more hours to receive my card. By the way, during the time that they offered it to me, they could have just handed me my envelope with the card. There are no questions for the administrator, the girl really tried to solve the problem by consulting with other specialists, and even probably with the chief specialist behind a closed, glass door. But wait and see if we can receive your premium card, which we can't mail because it's premium. But premium card holders have a unique opportunity to wipe the walls of a bank branch with their jackets, and more than once, and for more than one hour. Thank you. Awful.

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MTBank

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81 review