MTBank

Rating 4.4
458 ratings
Rate this place

111 reviews

Level 5 Local Expert
October 8, 2024
I receive a message on Viber that my card is expiring at this bank. I search the Internet for their number, I call and they tell me that I have a virtual card issued by the idea bank (which passed to them) and they yell that I issued it. But I've never been a customer of either of these two banks!And I certainly didn't make out the cards in them. I contacted MTBank itself by phone once to clarify which loans are available. As a result, they called me several times every day to impose their loans. I had to block the number, and they found it in Viber. Disgusting bank and employees
See original · Русский
3
Level 2 Local Expert
August 13, 2024
You can't get into the cash register, the bank's work is organized in an ugly way. To wait for their turn, they sat for an hour and a half, when people who came later went to the checkout. Employees are incompetent, slow and behave incorrectly.
See original · Русский
3
Level 5 Local Expert
May 17, 2024
MANY thanks to the girl at the cash register for the sale of precious metals. Pleasant communication, an accessible explanation, I did everything quickly and clearly. Only positive emotions remained 💫
See original · Русский
Level 4 Local Expert
June 28, 2024
It's just some kind of terrible nightmare. I come here every month to exchange currency, I work in the same building. As a result, you have to wait at least 30-40 minutes every time, although there is no pandemonium of people. The last straw was waiting at an HOUR when even people who came much after me were called to a specialist at the checkout. Administration, maybe you can do something about the jobs at last?
See original · Русский
2
1
Level 6 Local Expert
February 9, 2024
I was served in this bank as a legal entity, they constantly had some technical problems with the receipt of money to my account, transaction data was not sent every month, too, as they wrote "due to technical problems." I came to close the account, communicated with Olga, the consultant, the person communicated with me as if I had done something bad to him, just a disgusting attitude towards me as a client. I went to her, said that I wanted to close the account, eventually they took my passport and sent me to wait in the client area, saying that they would come to me as soon as the documents were ready. After 30 minutes, of course, no one came up to me, Olga was calmly sitting in her office with ready-made documents and decided to just "forget" what I expect. After signing the documents, I had to pay the amount to have my account closed, since there was not enough in the account to close it, since I already use another bank. As a result, I got a call again in a dissatisfied voice that I was delaying the closing process and not transferring money. With this attitude, I regret that I did not close my account with this bank earlier. I do not recommend this bank to anyone
See original · Русский
4
Level 15 Local Expert
September 5, 2024
The best bank. And it was the branch on Tolstoy that had never stood in line for 8 years. And he never left with an unanswered question. Solid 5
See original · Русский
Level 8 Local Expert
December 10, 2023
A very cool and quite technological bank. We quickly resolved all the issues. The mobile application is generally one of the best and most understandable in the country compared to other banks.
See original · Русский
3
2
Level 16 Local Expert
March 16, 2024
I like the bank, they have a good and convenient application, and most importantly, it is safe. I take off the asterisk for the long-term registration of halva and misinformation from the consultant. But this does not affect the fact that the bank performs its functions efficiently.
See original · Русский
2
Level 9 Local Expert
August 13, 2024
There are always long queues. You sit for two hours and it 's no use . Although there are not many people in the queue. How this happens is unclear
See original · Русский
1
Level 10 Local Expert
February 27, 2024
Excellent service, polite and friendly staff. There is enough space to wait. I liked.
See original · Русский
Level 7 Local Expert
May 15, 2024
The bank unreasonably charges a commission of $ 3 per month for servicing the current account of the FL in foreign currency. Despite the fact that a lot of money was already paid for the annual maintenance, the bank unilaterally significantly worsened the service conditions
See original · Русский
1
Level 3 Local Expert
July 13, 2023
The bank doesn't care about customers, it takes them 3 days to solve a 30-second problem, and their system works crookedly and in one place. Yesterday, when making an onliner card, a clover, which is supposedly issued INSTANTLY. I couldn't use it because their crooked system deleted my phone number linked to the virtual card, which caused an error when trying to get the details. Useless support was only able to fix the application, which will be processed within 1-3 days. When I called again a day later that I needed the card to buy an anniversary gift and I couldn't wait 3 days, the support employee told me that he couldn't speed up the solution to my problem in any way, although adding a number would take a specialist 30 seconds, if there was a desire. As a result, I spent a lot of time on card registration and support calls, and the laptop went up by 60 rubles per day. In general, I highly recommend not contacting this bank, you will only lose time and money.
See original · Русский
5
Level 4 Local Expert
August 9, 2024
Terrible queues, you have to wait for 40 minutes just to exchange the currency, while only 2 cash desks work
See original · Русский
Level 13 Local Expert
February 1, 2024
A good bank, but there is no parking nearby for bank visitors. The staff is polite, the service is provided through coupons from the terminal. There is a cash desk for currency exchange.
See original · Русский
Level 5 Local Expert
January 23, 2024
Terrible service! In the evening, after 18.00, only one specialist works, you have to wait a very long time for your turn. None of the managers are in place. The book of comments and suggestions is not presented on demand.
See original · Русский
2
Level 5 Local Expert
March 18, 2024
There is no information anywhere that the branch does not accept customers 15 minutes before the end of the working day. The call center does not provide this information. I came from another city for an operation in 2 minutes in vain.
See original · Русский
5
Level 14 Local Expert
August 26, 2024
They work for a very long time, they do everything slowly. They don't really try to serve customers
See original · Русский
Level 10 Local Expert
January 18, 2024
The bank's policy is inadequate, to put it mildly. First, he gives Russians a power of attorney to make cards, then offers to appear in person for identification. Otherwise, the account will be closed within two weeks!!
See original · Русский
3
Level 6 Local Expert
March 4, 2024
a terrible place, sit in a queue of 3 people for at least an hour, because it's just eternal dinners and they work very slowly, it's better to go to another place, somewhere nearby
See original · Русский
3
1
Level 9 Local Expert
April 22, 2023
The service is at a high level. Very attentive attitude to customers. The staff is friendly. The service is fast enough. I was satisfied with the bank's work with clients.
See original · Русский
1
1
Level 10 Local Expert
April 1, 2024
Very, very slow service, I have to contact this bank, I previously put three stars, but after today's visit I put one.
See original · Русский
3
1
Level 7 Local Expert
July 1, 2023
We still need to try to find you, the sign is hanging on the ground floor from the side of the traffic light, and the bank itself is on the second floor of the business center No privacy , everyone hears everything around . No privacy 1 star for the space, very cozy 2 stars for a little water 3 stars for the staff , very friendly
See original · Русский
5
Level 3 Local Expert
December 8, 2022
MTBank is an unreliable bank where you can lose your money, the bank does not ensure the safety of funds. She was a client of MTBank. I tried to pay the loan through online banking. Money was stolen from me through a phishing resource ***. At the same time, I called the bank, and I was incompetently prompted to take actions to provide data on a fake website, after which the funds were debited. I contacted the bank, asking them to sort it out and return the money. The bank did not do anything to enhance security, to catch fraudsters, to search for funds, and did not even try to find the recipients of the money. The fake website of this bank existed and will continue to exist. The bank gave me an answer in the longest possible time that it was not going to return the money, would not look for anything, cancel transactions, etc. it would not. Despite the gross violation of the banking security code, the bank made me guilty. Avoid this bank.
See original
5
Level 10 Local Expert
April 10, 2023
Fast service, lots of places to wait, there is an application for an electronic queue, air conditioning, the staff is polite, with whom I have talked.
See original · Русский
2
Level 2 Local Expert
October 21, 2022
MTBANK is the bank that has a five-star rating. Especially the high quality of the home delivery service...pleasant communication.. a high result. You have a special preference and gratitude. We wish you success and Productivity in your future work.
See original
1
7
Level 12 Local Expert
November 17, 2022
In general, what I would like to say about this bank. This is a terrible bank in fact, as soon as you have any problems and you need help, no one will help you, you will always be at fault. I have already applied many times, even for small problems, no one helped me, everyone throws up their hands and throws the responsibility on others. And credit cards are just terrible, I issued a cactus card on my head. 900 rubles were stolen from me without my knowledge, without any card data entry. And they wrote me a whole sheet of water saying that they are not to blame, it's all my fault as usual, so I highly recommend NOT using this bank. There are much better banks.
See original
3
Level 5 Local Expert
December 7, 2022
I really like this department. There is an exchanger, service for individuals and legal entities. There is a cafe with lunches nearby. The bank's employees always work quickly. Sofas for waiting. There is an ATM.
See original
1
2
Level 4 Local Expert
April 30, 2024
It was very nice to be there, the helpful staff, everything is fine, and most importantly - fast👍🏻
See original · Русский
2
Level 4 Local Expert
December 21, 2024
A convenient branch and courteous staff will help you with everything.
See original · Русский
Level 3 Local Expert
October 20, 2023
Terrible separation. It seems there are a lot of specialists, but what's the use???? If the service speed is so slow. In 40 minutes, the queue has not advanced a single step!!!!
See original · Русский
4
1
Level 7 Local Expert
January 4, 2023
I am a client of the bank as a legal entity and an individual. face. How a legal entity arranges everything for 5+ (Bank employee Tatyana Ermolovich, all thanks to her) As a physicist. I am a client of Prime, there is something for the bank to finalize! In general, I consider MTBANK to be the best in the Republic of Belarus.
See original · Русский
2
2
Level 4 Local Expert
January 26, 2022
Fast and high-quality service, friendly staff. I received high-quality and detailed information on my question. I was very satisfied with the staff service. The bank's location is very convenient.
See original
1
5
Level 10 Local Expert
May 22, 2023
Good department, competent specialists, polite, customer-oriented! If it is mtbank that you need, then go to this particular branch!
See original · Русский
2
Level 9 Local Expert
October 5, 2023
Strange working hours in the city center until 16.30 not until 18.00 It's och not convenient! In addition, the exchange also does not work later and 2 days on weekends
See original · Русский
Level 10 Local Expert
December 30, 2021
Very upset! I wanted to register a Koever card for online purchases in order to buy gifts for children by NG. I have seen ads for this card for a long time, they write everywhere that registration is in one click, but somehow all hands did not reach. And then I decided and faced a number of internal problems of the bank. 1-registration in one click naturally did not work out. It turned out that my old phone number was in the bank's database, which I changed 7 years ago. After that, I took out loans more than once and a new number should have been saved in the system. Conclusion: the database is outdated and does not work well. 2- I called the bank so that they would replace my number in the bank- they replied that it would take three days (21st century- the task is to change the number in the database = 3 days) Conclusion: no comments, just tin. But I think okay, I'm still in time with gifts, another 5 days before ng. 3- three days later a message comes from the bank "unfortunately we haven't managed to change the number yet, we need more time, we will inform you on 05.01.22 about the results - that would be very funny if it wasn't so sad. You will have to make purchases without a clover card. And of course, this will no longer be an online player with a supermodel clover card. Well, in a super modern MTBank with modern technologies - now not a foot. Let down, ruined the holiday.
See original
3
Level 11 Local Expert
January 13, 2023
I waited 25 minutes for nothing - I was never called, 20 people passed.. I approach the operator, looks up at me full of suspicion and says, "it says in your ticket how many people are in front of you." Uhhh.. there are like 5 in the coupon, but in fact those who came later than me passed.. It's a mess. The Ministry of Health left this department without waiting.
See original · Русский
5
1
Level 20 Local Expert
March 27, 2024
Quite a good branch of the bank. But it takes a very long time to wait in line...
See original · Русский
1
Level 18 Local Expert
March 22, 2024
The terms of service for citizens of the Russian Federation are constantly changing, I do not recommend it
See original · Русский
2
Level 7 Local Expert
August 17, 2022
In June, the bank set an extortionate tariff rate for crediting P2P transfers. But the tiniest thing is that the bank began to write off money even for transfers to itself, without the participation of third parties. Claims are not accepted, funds that have been illegally debited are not returned. I do NOT recommend using this bank and its services.
See original
4
Level 6 Local Expert
November 30, 2023
There is no service, I ordered a currency exchange, waited 15 minutes, the queue did not reach me
See original · Русский
1
Level 7 Local Expert
April 14, 2024
Pleasant service and small queues!
See original · Русский
1
Level 12 Local Expert
February 27, 2024
A normal bank, promptly issued a card
See original · Русский
2
1
Level 7 Local Expert
April 17, 2022
My bank has been for many , many years . There is a place to park . There are many specialists . Client orientation. Some water in the cooler . There is a toilet for customers and a coffee shop on the floor.
See original
2
3
Level 26 Local Expert
September 26, 2023
Everything is very slow. Bank employees are constantly rummaging for food and back....I don't recommend it
See original · Русский
1
Level 5 Local Expert
February 2, 2024
There is no decent description . We arrived only for individuals
See original · Русский
2
2
Level 7 Local Expert
February 11, 2022
The bank is located in an excellent building, but the staff with a capital letter is not professional, everyone is arrogant, everyone is on phones, not computer-friendly, they look at the client from a high place or whatever he came here at all, but in other branches everything is fine, essentially
See original
3
Level 6 Local Expert
July 24, 2022
It's bad! Without my signature and consent, they issued a card and immediately demanded 30 rubles for annual maintenance! Knowledge of the Law and contacting the manager saved me. Although after all, an SMS came early to pay about a ruble. Tricky. Not a foot in there.
See original
4
1
Level 27 Local Expert
August 3, 2022
The staff is excellent, helpful and helpful. The queues are small. Or maybe I was lucky.
See original
1
Level 19 Local Expert
May 31, 2022
Not only is the queue huge, but it is also not clear from the numbering of the electronic queue how many people are in front of you: numbers to the cashier and to specialists are distributed in one array.
See original
4
1
Level 4 Local Expert
July 13, 2022
Convenient location. The ticket offices are serviced quickly. But if you need to get to a specialist, you'll have to wait.
See original
3